FIAT 500 ABARTH 2013 2.G Warranty Booklet

repair(s) and mileage at the time, 6) Current mileage, and
7) A description of the action you expect to resolve your
concern.Upon receipt of your request:
 The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
 When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
 While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler will ask you to sign a form that contains that settle-
ment. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
 If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealer-
ship near you.
 If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor Chrysler need be present.
 NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or Chrysler and the time by
which the action must be taken. The decision will be
binding on the dealer and Chrysler but not on you
unless you accept the decision.
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If any action is required on the part of the servicing
authorized FIAT repair facility /selling dealer or
Chrysler you will be contacted within ten (10) days
after the date by which the dealer or Chrysler must act
to determine whether performance has been rendered.
 The entire dispute settlement process will normally
take no longer than 40 days.
 The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to submit
your dispute to the Process, you are free to pursue
other legal remedies.D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replacement
vehicle or a refund of the vehicle’s purchase price under
certain circumstances. These laws vary from state to
state. If your state law allows, Chrysler requires that you
first notify us in writing of any service difficulty that you
may have experienced so that we can have a chance to
make any needed repairs before you are eligible for
remedies provided by these laws. In all other states, we
ask that you give us written notice of any service
difficulty. Send your written notice to the FIAT Customer
Assistance Center at the address in 7.2.
HOW TO DEAL WITH WARRANTY PROBLEMS 29

7.2 Helpful Addresses and Telephone
NumbersHere are the addresses and telephone numbers of the
FIAT Customer Assistance Center that can help you
wherever you happen to be. Contact the one that covers
your area:
In the United States:
FIAT Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: 1-888-242-6342
To contact FIAT by email, at: [email protected] 
In Canada:
Chrysler Canada, Inc.
Customer Service
Chrysler Centre
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone: (800) 465-2001
 In Mexico, contact the Customer Relations Of-
fice for Abarth vehicle at:
1240 Prolongacion Paseo de la Reforma Av.
Santa Fe, C.P. 05109
Deleg. Cuajimalpa, Mexico
Phone (in Mexico): (015) 5081-7568
Phone (outside Mexico): (800) 505-1300
HOW TO DEAL WITH WARRANTY PROBLEMS 30

In Puerto Rico and U.S. Virgin Islands:
Customer Service
Chrysler Group International Services LLC
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: (787) 782-5757
Fax: (787) 782-3345
HOW TO DEAL WITH WARRANTY PROBLEMS 31

8. Optional Service ContractChrysler Group LLC’s optional service contracts offer
valuable protection against repair costs when these
warranties no longer apply. They complement but don’t
replace the warranty coverages outlined in this booklet.
A variety of plans are available, covering various time-
and-mileage periods and various groups of the vehicle’s
mechanical components. (Service contracts aren’t avail-
able if you live in a U.S. possession or territory.)
Chrysler Group LLC service contracts are the ONLY
vehicle extended protection plans authorized, endorsed
and backed by Chrysler Group LLC to provide addi-
tional protection beyond your vehicle’s warranty. Look
for our Brand logo and ask your dealer for details.
OPTIONAL SERVICE CONTRACT 32

9. Maintenance
9.1 General InformationIt’s your responsibility to properly maintain and operate
your new Abarth vehicle. Follow the instructions con-
tained in the General and Scheduled Maintenance Ser-
vice guidelines in your Owner’s Manual. Regular, sched-
uled maintenance is essential to trouble- free operation.
If there is a dispute between you and Chrysler Group
LLC (Chrysler) concerning your maintenance of
Abarth vehicle, Chrysler will require you to provide
proof that your vehicle was properly maintained. For your convenience, Chrysler has prepared a Main-
tenance Log which is included in your Owner’s Manual.
You should use this Maintenance Log to keep track of
scheduled maintenance, either by routinely having the
repairs entered in your Maintenance Log, or by keeping
receipts or other documentation of work you’ve had
done on your Abarth in your Maintenance Log.
MAINTENANCE 33

9.2 Where To Go For MaintenanceChrysler recommends that you return to the dealer from
whom you bought your Abarth for all maintenance
service both during and after the warranty periods.
Although you can get warranty service from any dealer
who sells your particular make, returning to your selling
dealer will help ensure that all your service needs are met
and that you’re completely satisfied. Authorized FIAT
repair facility technicians are specifically trained to
proficiently perform maintenance and repair procedures
on your Abarth vehicle.
Authorized FIAT repair facilities will help ensure that
all your service needs are met and that you’re completely
satisfied. Chrysler strongly recommends you use genuine
Chrysler/MOPAR parts to maintain your vehicle.
MAINTENANCE 34