service FORD AEROSTAR 1996 1.G Owner's Manual

204
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q
Use extra caution when driving your vehicle
while you tow. (SeeDriving while you towin
this chapter.)
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[DR29201(ALL)01/95]
q
Service your vehicle more frequently if you
tow a trailer. (SeeServicing your vehicle if you
towin this chapter.)
[DR29250(ALL)03/90]
Standard length vehicles adapted for trailer tow
may require relocation of the underbody spare
tire. It is recommended that you secure the tire
under the rear-most seat using the hold-down
hardware located with the jack.
[DR29301(ALL)03/91]
one third page art:0020268-A
Spare tire stowage (standard length model)
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[DR29350(ALL)05/94]
Do not tow a trailer until your vehicle has been
driven at least 500 miles (800 km).
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206 [DR29510(ALL)08/95]
RWARNING
Do not allow people to ride in any area of
the vehicle that is not equipped with seats
and safety belts.
[DR29520(ALL)08/95]
RWARNING
Be sure everyone in your vehicle is in a
seat and using a safety belt properly.
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[DR29525(ALL)07/95]
RWARNING
Cargo should always be secured to
prevent it from shifting and causing
damage to the vehicle or harm to
passengers.
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[DR29551(ALL)03/91]
Each additional item of equipment affects how
much cargo a vehicle can carry. If a vehicle is
overloaded, performance will suffer and service
concerns may arise.
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209 %
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[DR30701(ALL)03/91]
Gross Vehicle Weight Rating (GVWR)
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[DR30750(ALL)10/94]
To avoid overloading a vehicle, the owner
should observe the manufacturer's specified
Gross Vehicle Weight Rating. The GVWR is the
maximum total weight of base vehicle,
passengers, optional components and cargo that
a particular vehicle was designed to carry.
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Gross Axle Weight Rating (GAWR)
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[DR30850(ALL)03/91]
We have all seen a car or a truck that is loaded
down in the rear and riding high in the front.
This is a dangerous condition that usually means
that the rear suspension components are under
severe strain and that vehicle handling is
impaired. There is more to carrying a load than
just payload or GVWR.
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[DR30901(ALL)03/91]
Your Safety Compliance Certification Label not
only gives the GVWR, it also gives the Gross
Axle Weight Rating (GAWR) which is the
carrying capacity for each axle system. For
trucks, the rear axle will be designed to carry
more weight than the front.
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[DR30950(ALL)06/92]
The rating is based on the carrying capacity of
thelowest ratedaxle and suspension component
as well as other factors. This is why it's so
important to observe vehicle loading ratings.
Overloading a vehicle punishes components and
can lead to shortened service life or outright
failure.
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[DR31001(ALL)06/92]
The capacity of the tires is included as part of
the axle and suspension system, which is to be
considered when determining the lowest rated
component. Tires are rated to carry a specific
maximum load at a specific maximum tire
pressure.
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220
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Driving while you tow
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Be especially careful when driving while you
tow a trailer. Never drive faster than 45 mph
(70 km/h) when you tow in hilly country on
hot days. Also, anticipate stops so that you can
brake gradually.
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[DR38540(ALL)01/95]
If you use the speed control while you are
towing on very long, steep grades, the speed
control may shut off.
[DR38600(ALL)08/95]
When towing a trailer in hilly terrain, with a
vehicle equipped with an automatic overdrive
transmission, you may wish to operate in Drive
(by cancelling Overdrive with OVERDRIVE OFF
button) rather than
k(Overdrive). This will
eliminate excessive downshifting and upshifting
to maintain speed. Switch back to Overdrive
whenever practical for optimum powertrain
cooling. This can be accomplished by pushing in
the switch located on the end of the indicator
lever.
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[DR38800(ALL)06/95]
When descending a steep grade with a trailer,
operate in Drive rather than Overdrive. If
additional braking is needed, shift the automatic
transmission gearshift into 2 (Second) gear or 1
(Low).
[DR38925(ALL)08/95]
Servicing your vehicle if you tow
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[DR38950(ALL)08/93]
If you tow a trailer for a long distance, your
vehicle will need to be serviced more frequently
than usual. Refer to theMaintenance Schedule and
Recordbooklet for additional information.
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[RE00910(ALL)07/95]
If the acid touches someone's skin, eyes, or
clothing, immediately flush the area with water
for at least 15 minutes. If someone swallows the
acid, have him or her drink lots of milk or water
first, then Milk of Magnesia, a beaten egg, or
vegetable oil. Call a doctor immediately.
*
[RE00950(ALL)06/95]
RWARNING
Do not push-start your vehicle. You could
damage the catalytic converter. For further
information, seeJumper Cablesin the
Index.
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[RE01000(ALL)03/95]
To avoid damaging your vehicle or your battery,
and to avoid injury to yourself, follow these
directions for preparing your vehicle to
jump-start and connecting the jumper cables in
the order they are given. If in doubt, call for
road service.
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[RE01100(ALL)03/95]
Preparing Your Vehicle
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[RE01200(ALL)03/95]
1. Your vehicle has a 12-volt starting system, so
you need to use a 12-volt jumper system.
You will damage your starting motor,
ignition system, and other electrical parts if
you connect them to a 24-volt power supply
(either two 12-volt batteries in series or a
24-volt generator set).
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[RE01300(ALL)03/95]
2. Do not disconnect the battery of the disabled
vehicle. You could damage the vehicle's
electrical system.
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[RE01400(ALL)04/95]
3. Park the booster vehicle close to the hood of
the disabled vehicle.Make sure the vehicles
do not touch each other.Set the parking
brake on both vehicles and stay clear of the
engine cooling fan and other moving parts.
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245
Customer Assistance
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Roadside Assistance
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Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer.
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Roadside Assistance will cover the following:
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[HS00220(ALL)06/94]
q
Mount your spare if you have a flat tire.
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q
Jump-start your battery if it is dead.
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[HS00230(ALL)06/94]
q
Unlock your vehicle if you are locked out.
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[HS00235(ALL)06/94]
q
Bring you fuel if you run out.
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[HS00240(ALL)06/94]
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Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
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246
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How to use Roadside Assistance
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Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
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[HS00255(ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
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[HS00260(ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
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[HS00300(ALL)01/95]
If You Have a Service Problem
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Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
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Service/Maintenance Concerns
(U.S. or Canada)
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Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
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[HS00700(ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
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247
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[HS01000(ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
%*
[HS01120(ALL)03/95]
one inch art:0060100-E
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[HS01130(ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01140(ALL)04/95]
one inch art:0060101-C
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[HS01200(ALL)04/95]
To process your request, the Ford Customer
Assistance Center needs the following
information:
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q
your telephone number (both business and
home)
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q
the name of the dealer and the city where the
dealership is located
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[HS01500(ALL)03/95]
q
the year and make of your vehicle
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q
the date purchased
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[HS01600(ALL)03/95]
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the current mileage on your vehicle
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q
your Vehicle Identification Number (VIN)
(listed on your owner card)
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248
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[HS01800(ALL)05/95]
If you have any questions or concerns that the
dealership cannot answer, contact the Customer
Assistance Center.
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[HS02200(ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
%
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[HS02300(ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
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[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
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[HS02500(ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
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[HS02600(ALL)01/95]
What Kind of Cases Does the Board
Review?
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[HS02700(ALL)08/95]
The Board reviews unresolved warranty
performance complaints on Ford, Mercury and
Lincoln cars and Ford and Mercury Light Trucks
under warranty that have not been resolved by a
dealer or Ford Motor Company.
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The Board does not review issues involving:
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[HS02800(ALL)01/95]
q
A non-Ford product
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[HS02900(ALL)01/95]
q
A non-Ford dealership
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[HS03100(ALL)01/95]
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A vehicle sales transaction
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[HS03200(ALL)01/95]
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A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
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251
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What is the Review Process?
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Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
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[HS05300(ALL)04/95]
To review your case properly, the Board needs
the following information:
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[HS05400(ALL)04/95]
q
legible copies of all documents and
maintenance or repair orders that relate to
the case
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[HS05500(ALL)08/95]
q
the year, make, model, and vehicle
identification number (VIN)
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[HS05600(ALL)04/95]
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the date you bought your vehicle
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[HS05700(ALL)04/95]
q
the date of repair and the mileage at the time
of repair
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[HS05800(ALL)04/95]
q
the current mileage
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q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
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[HS06000(ALL)04/95]
q
a brief description of your unresolved
complaint
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[HS06100(ALL)05/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
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[HS06200(ALL)05/95]
q
the names (if known) of all people you
contacted at the dealership
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[HS06300(ALL)04/95]
q
a description of the action you want done to
resolve your concern.
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[HS06305(ALL)07/95]
Should your application NOT qualify for review,
an explanation will be mailed to you.
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