service FORD ASPIRE 1996 1.G Owner's Manual

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If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
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The Dispute Settlement Board
(U.S. Only)
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The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
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The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
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What Kind of Cases Does the Board
Review?
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The Board reviews unresolved warranty
performance complaints on Ford, Mercury and
Lincoln cars and Ford and Mercury Light Trucks
under warranty that have not been resolved by a
dealer or Ford Motor Company, except those
involving:
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A non-Ford product
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A non-Ford dealership
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A vehicle sales transaction
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157
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A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
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Items not covered by your warranty
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Alleged liability claims
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Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
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Cases currently in litigation
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Vehicles not used primarily for personal,
family, or household purposes
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NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
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How Does the Board Work?
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The Board has four members:
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three consumer representatives
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a Ford or Lincoln-Mercury dealer
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Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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If the involved vehicle is within 36 months and
36,000 miles of the date of delivery (warranty
start date), you have a right to make an oral
presentation before the Board by indicating your
choice on the application. Also, oral
presentations may be requested by the Board. A
decision is made by the Board by simple
majority vote.
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Ford of Canada does not have a Dispute
Settlement Board. If you have a problem that
cannot be resolved by an agreement among you,
Ford of Canada, and the Ford dealer, contact the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP). In many areas of Canada, CAMVAP
will help resolve the problem and, if necessary,
will arrange for the matter to be arbitrated.
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What is the Review Process?
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Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
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To review your case properly, the Board needs
the following information:
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legible copies of all documents and
maintenance or repair orders that relate to
the case
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the year, make, model, and vehicle
identification number (VIN)
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the date you bought your vehicle
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the date of repair and the mileage at the time
of repair
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the current mileage
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the name of the dealer who sold you the
vehicle or who serviced your vehicle
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a brief description of your unresolved
complaint
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a brief summary of actions that were taken
with the dealer and Ford Motor Company
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Mediation/Arbitration Program
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In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
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In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial Arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator's award is binding on both
you and Ford of Canada.
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CAMVAP services are available in all territories
and provinces, except Quebec. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
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Getting Help Outside the U.S.
and Canada
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Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
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Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
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Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
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You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
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If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
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one inch art:0095024-A
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Servicing Your Aspire
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Service Made Easy
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Ford has two goals for servicing your vehicle.
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1. When we can, we design parts that do not
need to be serviced.
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2. We want to make servicing your vehicle as
easy as possible. To help you:
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We highlight do-it-yourself items in yellow in
the engine compartment so that you can find
them easily.
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When possible, we design parts Ð such as
the headlamp bulbs Ð that can be replaced
without tools.
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We give you a Maintenance Schedule that
makes tracking routine service for your
vehicle easy. The maintenance schedule is
located in theMaintenance Schedule and Record
booklet.
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This chapter tells you about the basic parts that
you need to check and service regularly.
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If your vehicle needs professional servicing, your
dealership can provide the parts and service
required. Check yourWarranty Information Booklet
to find out which parts and services are covered.
Also see theCustomer Assistancechapter of this
Owner Guide.
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Ford Motor Company recommends that the
Owner Maintenance Checks listed in the
Maintenance Schedule and Recordbooklet be
performed for the proper operation of your
vehicle. In addition to the conditions listed in
theOwner Maintenance Checklist, be alert for any
unusual noise, vibration, or other indication that
your vehicle may need service. If you do notice
something unusual, see that your vehicle is
serviced promptly.
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Use only recommended fuels, lubricants, fluids,
and service parts that meet Ford Motor
Company specifications. Motorcraft parts are
designed and built to provide the best
performance in your vehicle. Using these parts
for replacement is your assurance that Ford-built
quality stays in your vehicle.
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NOTE: Always dispose of used automotive
fluids in a responsible manner. Follow
your community's standards for
disposing of these types of fluids. Call
your local recycling center to find out
about recycling automotive fluids.
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Precautions When Servicing Your
Vehicle
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Be especially careful when inspecting or
servicing your vehicle. Here are some general
precautions for your safety:
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Do not work on a hot engine. The engine
cooling fan may come on unexpectedly.
Always turn the engine off and let it cool.
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Hood release handle, hood latch and prop rod
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Your Engine Type
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Your vehicle has a 1.3L (81 CID), fuel injected,
overhead cam, four-cylinder engine.
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The following page shows you a diagram of the
engine and where to find items you should
regularly service.
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If you lose the fuel cap, replace it with an
authorized Motorcraft or equivalent part.
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RWARNING
If you do not use the proper fuel cap, the
pressure in the fuel tank can damage the
fuel system or cause it to work improperly
in a collision.
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NOTE: If you replace your fuel cap with an
aftermarket fuel filler cap, the customer
warranty may be void for any damage
to the fuel tank and/or fuel system.
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RWARNING
If the fuel cap is venting vapor or if you
hear a hissing sound, wait until it stops
before completely removing the cap.
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NOTE: If you replace your fuel cap with an
aftermarket fuel filler cap, the customer
warranty may be void for any damage
to the fuel tank and/or fuel system.
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A venting fuel tank is not an abnormal
condition. It may be caused by:
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too volatile a fuel for the weather conditions.
Service stations sometimes sell winter grade
fuel in the summer.
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extended periods of idling with the engine
RPM increased above the normal idle range.
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parking the vehicle in full sunlight for
extended periods on extremely hot days.
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Octane recommendations
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Your vehicle is designed to use regular
unleaded fuel with an octane rating of 87.At
service stations, the octane rating is displayed in
a label on the pumps.
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one inch art:0060001-C
Typical octane rating label
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In some parts of the country, ªregularº grade
fuels are sold with octane ratings of 86 or even
less, especially in high altitude areas. We
recommend that you do not use these fuels.
Always use a fuel with an octane rating of 87,
even if it is sold as a ªmidgradeº or ªpremium.º
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Do not be concerned if your vehicle sometimes
knocks lightly when you drive up a hill or when
you accelerate. However, see your dealer or a
qualified service technician if persistent, heavy
knocking occurs because this can damage the
engine.
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Fuel quality
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If you are experiencing starting, rough idle or
hesitation problems when the engine is cold, it
may be caused by fuel with low volatility. Try a
different brand of fuel. If the condition persists,
see your dealer or a qualified service technician.
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Using a high-quality fuel makes your vehicle
more responsive and maintains its good fuel
economy and emissions by:
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protecting your fuel system from rusting.
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preventing the fuel lines from freezing.
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