reset FORD C MAX ENERGI 2017 Workshop Manual

Troubleshooting tips
ActionCauseMessage
No action required. Thismessage should disappearshortly.
Radio requires more than twoseconds to produce audio forthe selected channel.
Acquiring Signal
If this message does not clearshortly, or with an ignition keycycle, your receiver may havea fault. See an authorizeddealer for service.
There is an internal module orsystem failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longer avail-able.Invalid Channel
Contact SIRIUS at 1-888-539-7474 to subscribe to thechannel, or tune to anotherchannel.
Your subscription does notinclude this channel.Unsubscribed Channel
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from theSIRIUS satellite or SIRIUStower to your vehicle antenna.
Satellite acquiringsignal…
No action required. Theprocess may take up to threeminutes.
Update of channel program-ming in progress.Updating…
Contact SIRIUS at 1-888-539-7474 to resolve subscriptionissues.
Your satellite service is nolonger available.Questions? Call 1-888-539-7474
Use the channel guide to turnoff the Lock or Skip function onthat station.
All the channels in the selectedcategory are either skipped orlocked.
None found. Checkchannel guide.
No action required.SIRIUS has updated the chan-nels available for your vehicle.SIRIUS Subscriptionupdated
HD Radio™ Information (IfAvailable)
Note: This feature may not be available inall markets.
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 412).
Note:HD Radio broadcasts are notavailable in all markets.
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SYNC™ 3

HD Radio technology is the digitalevolution of analog AM/FM radio. Yoursystem has a special receiver that allowsit to receive digital broadcasts (whereavailable) in addition to the analogbroadcasts, it already receives. Digitalbroadcasts provide a better sound qualitythan analog broadcasts with free,crystal-clear audio and no static ordistortion. For more information, and aguide to available stations andprogramming, please visit:
Website
www.hdradio.com
When HD Radio is on and you tune to astation broadcasting HD Radio technology,you may notice the following indicators onyour screen:
The HD logo is grey when acquiring a digitalstation, and then changes to orange whendigital audio is playing. When this logo isavailable, you may also see Title and Artistfields on-screen.
The multicast indicator appears in FMmode (only) if the current station isbroadcasting multiple digital broadcasts.The highlighted numbers signify availabledigital channels where new or differentcontent is available. HD1 signifies the mainprogramming status and is available inanalog and digital broadcasts. Othermulticast stations (HD2 through HD7) areonly available digitally.
Note: There is also an additional featurefor stations that have more than 1 HDmulticast (For example, HD1 or HD2). TheHD logo and Radio text appears as a button.Pressing this button allows you to cyclethrough all of the HD stations on thatspecific frequency. For example, if you areon 101.1 and it has HD1, HD2, HD3, pressingthe button repeatedly causes the radio tocycle through the HD stations in a cyclicincreasing order.
When HD Radio broadcasts are active, you can access the following functions:
Action and descriptionMessage
Allows you to save an active channel as a memory preset.Touch and hold a memory preset slot until the sound returns.There is a brief mute while the radio saves the station. Soundreturns when the channel saves. When switching to an HD2or HD3 memory preset, the sound mutes before the digitalaudio plays, because the system has to reacquire the digitalsignal.
Presets
Note:As with any station you save, you cannot access the saved station if your vehicle isoutside the station’s reception area.
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SYNC™ 3E142616

HD Radio Reception and Station Troubleshooting
Potential reception issues
If you are listening to a multicast station and you are on thefringe of the reception area, the station may mute due toweak signal strength.
Reception area
If you are listening to HD1, the system changes back to theanalog broadcast until the digital broadcast is available again.However, if you are listening to any of the possible HD2-HD7multicast channels, the station mutes and stays muted unlessit is able to connect to the digital signal again.
When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the station in the analogversion. Once the receiver verifies the station is an HD Radiostation, it shifts to the digital version. Depending on the stationquality, you may hear a slight sound change when the stationchanges from analog to digital. Blending is the shift fromanalog to digital sound or digital back to analog sound.
Station blending
In order to provide the best possibleexperience, use the contact form to reportany station issues found while listening toa station broadcasting with HD Radiotechnology. Independent entities own andoperate each station. These stations areresponsible for ensuring all audio streamsand data fields are accurate.
Potential station issues
ActionCauseIssues
No action required. This is abroadcast issue.This is poor time alignment bythe radio broadcaster.Echo, stutter, skip orrepeat in audio.Increase or decrease inaudio volume.
No action required. The recep-tion issue may clear up as youcontinue to drive.
The radio is shifting betweenanalog and digital audio.Sound fading orblending in and out.
No action required. This isnormal behavior. Wait until theaudio is available.
The digital multicast is notavailable until the HD Radiobroadcast is decoded. Oncedecoded, the audio is available.
There is an audio mutedelay when selectingHD2 or HD3, multicastpreset or Direct Tune.
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SYNC™ 3

Potential station issues
ActionCauseIssues
No action required. The stationis not available in your currentlocation.
The previously stored multicastpreset or direct tune is notavailable in your current recep-tion area.
Cannot access HD2 orHD3 multicast channelwhen recalling a presetor from a direct tune.
Fill out the station issue form.*Data service issue by the radiobroadcaster.Text information doesnot match currentlyplaying audio.
Fill out the station issue form.*Data service issue by the radiobroadcaster.There is no textinformation shown forcurrently selectedfrequency.
HD Radio Technology manufactured underlicense from iBiquity Digital Corp. U.S. andforeign patents. HD Radio and the HD andHD Radio logos are proprietary trademarksof iBiquity Digital Corp. Ford MotorCompany and iBiquity Digital Corp. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
* You can find the form here:
Website
http://www.ibiquity.com/automotive/report_radio_station_experiences
CD
Once you select this option, the systemreturns you to the main audio screen.
The current audio information appears onthe screen.
The following buttons are also available:
FunctionButton
You can use the browse button to select a track.Browse
Select this button and a small number one displays to indicatethe track is set to repeat.Repeat
For MP3 CDs, this button allows you to toggle through repeatoff, repeat one track (a small number one displays), and repeatcurrent folder (a small folder displays).
Select the shuffle symbol to have the audio on the disk playin random order.Shuffle
You can use the forward, reverse, pause orplay buttons to control the audio playback.
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SYNC™ 3

Item
Immediately end aphone call. You canalso press thebutton on thesteering wheel.
End Call
Press this to accessthe phone keypad.Keypad
You can switch themicrophone off sothe caller does nothear you.
Mute
Item
PrivacyTransfer the call tothe cell phone orback to SYNC 3.
Text Messaging
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
Note:Certain features in text messagingare speed-dependent and not availablewhen your vehicle is traveling at speeds over3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays apop-up with the caller name and ID, if supported by your cell phone. You can select:
Action and DescriptionMenu Item
Have SYNC 3 read the message to you.Hear It
View the text on the touchscreen.View
To call the sender.Call
You can select from 15 preset messages. Press the messagethat you would like to use and confirm to send the message.SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlayand Android Auto to access your phone.
When you use Apple CarPlay or AndroidAuto, you can:
•Make calls.
•Send and receive messages.
•Listen to music.
•Use your phone's voice assistant.
Apple CarPlay and Android Auto disablesome SYNC 3 features.
Most Apple CarPlay and Android Autofeatures use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 ornewer with iOS 7.1 or newer. Updating tothe latest iOS version is recommended.
1. Plug your phone into a USB port. SeeUSB Port (page 305).
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SYNC™ 3

3D city models are complete 3D modelsof entire city areas including navigableroads, parks, rivers and rendered buildings.3D landmarks and city models appear in3D map mode only. Coverage of thesevaries and improves with updated mapreleases.
Select the zoom in icon to see acloser view of the map.
Select the zoom out icon to seea farther away view of the map.
You can adjust the view in presetincrements. You can also pinch to zoom inor out of the map.
The information bar tells you the namesof streets, cities or landmarks as you hoverover them with the crosshair curser.
You can change your view of the map bytapping on the location indicator icon onthe right hand side of the screen. You canchoose from the following options:
Heading up (2D map) Thisalways shows the direction offorward travel to be upward onthe screen. This view is availablefor map scales up to 3 mi (5 km).
North up (2D map) alwaysshows the northern direction tobe upward on the screen.
3D map mode provides anelevated perspective of the map.Adjust this viewing angle androtate the map 180 degrees bytouching the map twice, andthen dragging your finger along the shadedbar with arrows at the bottom of the map.
Re-center the map by pressingthis icon whenever you scroll themap away from your vehicle’scurrent location.
Points of Interest (POI)grouping icon: You can chooseup to three POI icons to displayon the map. If the chosen POIsare located close together or areat the same location a box is used todisplay a single category icon instead ofrepeating the same icon, in order to reduceclutter. When you select the box on themap, a pop-up appears indicating howmany POIs are in this location. Select thepop up to see a list of the available POIs.You can scroll through and select POIsfrom this list.
If your vehicle is low on charge or fuel,station icons automatically display on themap.
If you have subscribed to SiriusXM Trafficand Travel Link (where available), trafficflow will be indicated on the map by green(clear), yellow (slowing), and red(stopped) road highlights. Traffic flow isindicated where the information isavailable and varies across the US.
You can choose to display traffic icons onthe map representing twelve differenttypes of incidents. See Settings (page412).
You can set a destination by hoveringabove a location and selecting:
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DescriptionMenu Item
These locations cannot be deleted individually. To delete them,preform a master reset. See SYNC™ 3 Troubleshooting (page 425).
Select to navigate to your set Home destination.HomeThe time it takes to travel from your current location to Home displays.To set your Home, press:
A prompt appears asking if you would like to create afavorite for home. Select:Home
Enter a location into the search bar and press:Yes
Save
Select to navigate to your set Work destination.WorkThe time it takes to travel from your current location to Work displays.To set your Work:
A prompt appears asking if you would like to create afavorite for work. Select:Work
Enter a location into the search bar and press:Yes
Save
Favorites include any location you have previously saved.FavoritesTo add Favorites:
Select this button and enter a location into the destinationbar.Add aFavorite
Select this option to have the system locate the addressyou have entered.Search
Select this button when the address you have enteredappears on the screen.Save
The address saves as a favorite and you see the favorites screen. Youcan now select this address from the favorites screen.
POI categories that may display (based on market and vehicleconfiguration):Point of Interest(POI) Categories
Food
Fuel
Hotel
ATM
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SYNC™ 3

My GO Time summary displays the next GO Time and cabin temperaturesetting.A
Charging status and actual times displays charging status with the chargingstart time, end time, and duration.B
Charge profile and mode displays the charging profile and charging mode forthe vehicle's present location.C
Estimated charge time limits displays the estimated minimum and maximumtimes to fully charge the high-voltage battery and the battery’s present stateof charge as a percentage of total plug-in capacity.
D
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SYNC™ 3E231147

Action and DescriptionMenu ItemItem
This area of the screen shows your scheduled Go Time andyour cabin conditioning information.My GO TimesA
This is the time and date of your next set drive time. Yourvehicle automatically schedules charging and cabin condi-tioning to finish by this time.
Next GO TimeB
This is the chosen cabin conditioning setting for this GOTime.TemperatureC
This accesses your GO Time Schedule (see GO TimeSchedule later in this section).EditD
This cancels the cabin conditioning for the present GO Time.Once you touch Skip, the GO Time and Temperature greyout, and the LED illuminates on the Skip button. Touch thebutton again to switch on the cabin conditioning. Thisfeature allows you to ignore the present GO Time withouthaving to delete it or having to switch off the entire schedule(see GO Time Schedule later in this section). After thepresent GO Time passes, this feature resets.
SkipE
Conflict Notification
The system alerts you to any conflicts byhighlighting areas of the screen in coloredtext.
If your battery cannot have a full charge by the scheduled drive time, the systemhighlights your next GO Time and Charge Complete time and the followingmessage appears:
Action and DescriptionMenu Item
This is normal; the vehicle is informing you of the conflicting situation.This notification only displays when the gearshift selector lever is inposition P.
Charge timenot sufficientto meetscheduledGO Timesettings
Note: Charging occurs as soon as you plug the vehicle in. The systemlimits cabin conditioning to 15 minutes before your GO Time.
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SYNC™ 3

Action and DescriptionMenu Item
Allows you to edit the GO Time andcabin conditioning temperature.My GO Times
Indicates that you can add a GOTime to this slot.--:--GO Time 2
Note: If you set GO Time 2 to occur before GO Time 1, or if youset GO Time 1 to occur after an existing GO Time 2, the GO Timeswill automatically sort themselves and be displayed in the correctorder.
GO Time and Cabin Conditioning
This screen allows you to enter or changethe GO Time and cabin conditioningtemperature.
Press any GO Time on the Schedule screento enter the editing screen for that GOTime.
Action and DescriptionMenu Item
These change the hours and minutes of your GO Time. Theminutes change in increments of five. You can also switch thesettings for AM and PM by touching those buttons.
Time (+ and -)
These switch the setting for your selected cabin conditioningtemperature for this GO Time event. You can select from foursettings:
Cabin Conditioning(+ and -)
Off85°F (29.5°C)72°F (22°C)65°F (18.5°C)
Note: Cabin conditioning can perform differently depending onif you plug into a 120V convenience cord or 240V charging station.The power available for conditioning is limited to the chargingstation power available.Note: Your vehicle may not always reach the set cabin temper-ature due to charging and ambient temperature conditions. Thisis normal operation.
Touching this button erases the GO Time and cabin conditioningtemperature.Clear
Touching this button stores the GO Time and temperaturesettings.Save
Note:If you select a GO Time, but choose Off for the temperature setting, the vehicleschedules charging to be complete by your GO Time and does not condition the cabin.
Note:Make sure you save your settings before returning to the previous screen. If you donot touch Save, the system will not automatically store the settings.
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SYNC™ 3