jump start FORD C MAX HYBRID 2013 2.G Owners Manual

Stability Control 222
AdvanceTrac®.......................................223
Parking Aids 224
Sensing system.......................................224
Active park assist.....................................227
Rear-view camera system...............................231
Cruise Control 236
Driving Aids 238
Steering............................................238
Load Carrying 240
Luggage cover.......................................240
Vehicle loading.......................................241
Towing 248
Trailertowing........................................248
Wrecker towing......................................248
Recreational towing...................................249
Driving Hints 250
Economical driving....................................250
Floormats..........................................252
Roadside Emergencies 254
Getting roadside assistance..............................256
Hazard warning flashers................................257
Fuel cut-off switch....................................258
High-voltageshut-off...................................258
Jump starting........................................259
Customer Assistance 263
Reporting safety defects (U.S. only).......................270
Reporting safety defects (Canada only).....................270
Table of Contents5
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Transmission Operation:Due to the technologically advanced,
electronically-controlled continuously variable transaxle, you will not
feel shift changes like those of a non-hybrid vehicle.
Note:Since engine speed is controlled by the transmission, it may seem
elevated at times. This is normal hybrid operation and helps deliver fuel
efficiency and performance.
Neutral:It is not recommended to idle the vehicle in positionNfor
extended periods of time because this will discharge your high voltage
battery and decrease fuel economy. The engine will not start, and cannot
provide power to the hybrid system in positionN.
Low Gear:Low gear (positionL) is designed to mimic the enhanced
engine braking available in non-hybrid vehicles. Low gear will produce
high engine speeds to provide necessary engine braking. This is normal
and will not damage your vehicle. In low gear, the gas engine will remain
on more often than in positionD.
Reverse:In positionR, vehicle speed is limited to 22 mph (35 km/h).
Unique Hybrid Operating Characteristics
Your hybrid behaves differently compared to a non-hybrid. Here is a
description of the major differences:
Battery:Your hybrid is equipped with a high voltage battery. A cool
battery ensures battery life and provides the best possible performance.
Your hybrid high voltage battery may periodically re-condition itself to
ensure maximum efficiency. You may notice slight changes in drivability
during this process, but it’s an important part of your hybrid’s high
voltage battery optimization features.
The high voltage battery is cooled by cabin air drawn from vent holes in
the trim panels behind the rear seats. Avoid placing objects at the vent
holes which block air flow to the high voltage battery.
The high voltage battery is located behind the rear seat or underneath
the load floor. The rear seats can be lowered to increase cargo space.
If the vehicle is left inoperative for over 31 days, it may be necessary
to jump start the vehicle. Refer toJump starting the vehiclein the
Roadside Emergencieschapter and also seeLow and high voltage
battery – storagein theVehicle Carechapter.
Unique Driving Characteristics185
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

ROADSIDE ASSISTANCE
Vehicles Sold in the U.S.: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program.
This program is separate from the New Vehicle Limited Warranty.
The service is available:
•24 hours a day, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your owner’s manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•battery jump start.
•lock-out assistance (key replacement cost is the customer’s
responsibility).
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 kilometers) of the disablement location or
to the nearest authorized dealer. If a member requests to be towed to
an authorized dealer more than 35 miles (56 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56 kilometers).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
256Roadside Emergencies
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

To reactivate the vehicle after either event perform the following steps:
1. Press the START/STOP button to power the vehicle on.
2. Press the START/STOP button to power the vehicle off.
3. Press the START/STOP button to power the vehicle on again.
Note:After completing this process the vehicle will detect if the
electrical system is safe and reactivate. Once your vehicle determines the
electrical system safe you can start your vehicle as you would normally
by pressing the brake in combination with the START/STOP button.
JUMP STARTING THE VEHICLE
WARNING:Batteries contain sulfuric acid which can burn skin,
eyes and clothing, if contacted.
Note:Use only a 12 volt supply to start your vehicle.
Note:The high-voltage battery cannot be jumped with a standard
12 volt battery.
Note:Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system. The 12 volt battery controls the
switches and contacts that engage the high-voltage battery.
Preparing your vehicle
1. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehicles do not touch. Set the parking brake on
both vehicles. Stay clear of any moving parts on both vehicles that can
cause harm.
2. Check all battery terminals and remove any excessive corrosion before
you attach the battery cables. Ensure that vent caps are tight and level.
3. Turn the heater fan on in both vehicles to protect from any electrical
surges. Turn all other accessories off.
Roadside Emergencies259
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Connecting the Jumper Cables
WARNING:Do not connect the end of the second cable to the
negative (-) terminal of the battery to be jumped. A spark may
cause an explosion of the gases that surround the battery or a surge of
the battery.
Your vehicle has a 12 volt battery that has two prongs accessible from
under the hood. Your vehicle can be jumped the same way conventional
vehicles can be using these prongs. The illustration below shows the two
connector prongs used for jump-starting your vehicle.
A. Positive prong (+)
B. Negative prong (-)
B
A
260Roadside Emergencies
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Note:In the illustration, the vehicle
on the bottom is used to designate
the assisting (boosting) battery.
Note:Remove the red cap from the
positive prong (A) on your vehicle
before connecting the cables.
1. Connect the positive (+) jumper
cable to the positive (+) prong (A)
of the discharged battery.
2. Connect the other end of the
positive (+) cable to the positive
(+) terminal of the assisting battery.
3. Connect the negative (-) cable
to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the
negative (-) cable to the negative
(-) prong (B) of your vehicle.
Jump Starting
1. Start the engine of the booster vehicle and run the engine at a
moderately increased speed.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
1
34
2
+
-
+-
Roadside Emergencies261
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Removing the Jumper Cables
Note:In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
Remove the jumper cables in the reverse order that they were
connected.
1. Remove the jumper cable from
the negative (-) prong on your
vehicle’s battery.
2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle’s battery.
3. Remove the jumper cable from
the positive (+) terminal of the
booster vehicle’s battery.
4. Remove the jumper cable from
the positive (+) prong of your
vehicle’s battery.
After the cables have been removed from both vehicles replace the red
cap to the positive (+) prong . After the disabled vehicle has been
started and the jumper cables removed, allow it to idle for several
minutes so the engine computer can relearn its idle conditions.
4
21
3
+
-
+-
262Roadside Emergencies
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Removing Vehicle from Storage
When your vehicle is ready to come out of storage, do the following:
•Wash your vehicle to remove any dirt or grease film build-up on
window surfaces.
•Check windshield wipers for any deterioration.
•Check under the hood for any foreign material that may have collected
during storage (mice or squirrel nests).
•Check the exhaust for any foreign material that may have collected
during storage.
•Check tire pressures and set tire inflation per the Tire Label.
•Check brake pedal operation. Drive the vehicle 15 ft (4.5 m ) back
and forth to remove rust build-up.
•Check fluid levels (including coolant, oil and gas) to make sure there
are no leaks and fluids are at recommended levels.
Note:If you disconnected the negative battery cable and closed the
liftgate fully, you will need to connect a 12 volt power supply to the
jump start prongs under the hood so that you can open the liftgate.
SeeJump-Starting the Vehiclein theRoadside Emergencieschapter.
Low voltage battery (except C-MAX Energi)
Complete the following steps:
1. Check and recharge the low voltage battery as necessary. Keep
connections clean.
2. If you disconnected the negative battery cable, connect the negative
battery cable to the low voltage battery.
3. Install the cargo area floor storage interior trim panel and secure with
the bolts.
Vehicle Care319
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jump starts
•Out of fuel and lock-out assistance
•Travel Expense reimbursement for lodging, meals and rental car
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your Ford Extended Service Plan coverage
expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher
degree of confidence that vehicle was properly maintained with Ford
ESP, thereby improving resale value!
Avoid the Rising cost of vehicle maintenance
Ford ESP also offers a Premium Maintenance Plan that covers all
scheduled maintenance, and select items that routinely wear out.
The coverage is prepaid, so you never have to worry about affording
vehicle maintenance. It covers regular checkups, routine inspections,
preventative care and replacement items that require periodic attention
for normal wear:
•Windshield Wiper Blades
•Spark Plugs (except in California)
•The clutch Disc
•Brake pads and linings
•Shock Absorbers
•Belts and Hoses
•Diesel Exhaust Fluid Replenishment
Contact your selling dealership today so they can customize a Genuine
Ford Extended Service Plan that fits your driving lifestyle and budget.
360Ford Extended Service Plan
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

E
Eco Mode ..................................182
Electronic message center .......114
Electronic stability control ......223
Emergencies, roadside
jump-starting ..........................259
running out of fuel .................198
Emergency brake
(see Parking brake) ..................220
Emission control system ..........201
End user license agreement ....524
Engine ........................283, 350–351
cleaning ...................................312
coolant .....................................286
fail-safe cooling .......................290
lubrication specifications .......351
refill capacities ........................351
service points ..........................283
Engine block heater .................180
Engine fan .................................283
Engine oil
checking and adding ..............284
dipstick ............................283–284
filter, specifications ................354
refill capacities ........................351
specifications ..........................351
Event data recording ..................12
Exhaust fumes ..........................179
F
Fail safe cooling ........................290
Fan, Engine Cooling .................283
Fleet MyKey programming ........66
Floor mats .................................252
Fluid capacities .........................351Fog lamps ....................................95
Forward and reverse sensing
system ........................................225
Fuel
cap ...........................................195
capacity ...................................351
choosing the right fuel ...........191
filler funnel .............................198
filling your vehicle
with fuel ..........................193, 195
filter, specifications ................292
fuel pump shut-off ..................258
octane rating ...........192, 350–351
quality ..............................191–192
running out of fuel .................198
safety information relating to
automotive fuels .....................190
Fuses ..........................271–272, 278
G
Garage door opener ..................166
Gas cap (see Fuel cap) ............195
Gauges .......................................106
H
Hazard flashers .........................257
HD Radio™ ...............................448
Headlamps
aiming ......................................300
bulb specifications ..................309
flash to pass ..............................92
high beam .................................92
replacing bulbs ...............302–303
Head restraints .........................158
Heated steering wheel ..............508
Heating ......................................151
Help ............................................507
546Index
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)