service FORD C MAX HYBRID 2013 2.G Owners Manual

Vehicle Care 310
Cleaning products.....................................310
Cleaning the exterior..................................310
Waxing.............................................311
Repairing minor paint damage............................312
Cleaning the engine...................................312
Cleaning the windows and wiper blades.....................313
Cleaning the interior...................................313
Cleaning the instrument panel and instrument cluster lens.......314
Cleaning leather seats..................................315
Cleaning the alloy wheels...............................316
Wheels and Tires 321
Tire care...........................................321
Tire Pressure Monitoring System (TPMS)...................336
Temporary mobility kit.................................340
Technical specifications.................................349
Wheel lug nut torque..................................349
Capacities and Specifications 350
Engine specifications..................................350
Part numbers........................................354
Vehicle identification number............................355
Vehicle certification label...............................356
Transmission code designation............................356
Accessories 357
Accessories.........................................357
Ford Extended Service Plan 359
Scheduled Maintenance 362
Normal scheduled maintenance and log.....................368
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Symbol Description Symbol Description Symbol Description
Fuel pump
resetFuse
compartmentHazard
warning
flasher
Heated rear
windowInterior
luggage
compartment
releaseJack
Lighting
controlLow tire
pressure
warningMaintain
correct fluid
level
Panic alarmParking aid
systemParking brake
system
Power
steering fluidPower
windows front
and rearPower
window
lockout
Service
engine soonSide airbagStability
control
Windshield
defrost and
demistWindshield
washer and
wiper
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DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
your vehicle. Additionally, when your vehicle is in for service or repair,
Ford Motor Company, Ford of Canada, and service and repair facilities
may access or share among them data for vehicle improvement purposes.
For U.S. only (if equipped), if you choose to use the SYNC® Vehicle
Health Report, you consent that certain diagnostic information may also
be accessed electronically by Ford Motor Company and Ford authorized
service facilities, and that the diagnostic information may be used for any
purpose. See theSYNC®chapter for more information.
Event Data Recording
This vehicle is equipped with an event data recorder (EDR).
The main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an airbag deployment or hitting a
road obstacle; this data will assist in understanding how a
vehicle’s systems performed. The EDR is designed to record data
related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
•How various systems in your vehicle were operating;
•Whether or not the driver and passenger safety belts were
buckled/fastened;
•How far (if at all) the driver was depressing the accelerator
and/or the brake pedal;
•How fast the vehicle was travelling;
•Where the driver was positioning the steering wheel.
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
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Note: EDR data is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under
normal driving conditions and no personal data or information
(e.g., name, gender, age, and crash location) is recorded (see
limitations regarding 911 Assist and Traffic, Directions and
Information privacy below). However, parties, such as law
enforcement, could combine the EDR data with the type of
personally identifying data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special equipment is required,
and access to the vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as law enforcement,
that have such special equipment, can read the information
if they have access to the vehicle or the EDR. Ford Motor
Company and Ford of Canada do not access event data recorder
information without obtaining consent, unless pursuant to court
order or where required by law enforcement, other government
authorities or other third parties acting with lawful authority.
Other parties may seek to access the information independently
of Ford Motor Company and Ford of Canada.
Note: Including to the extent that any law pertaining to Event
Data Recorders applies to SYNC® or its features, please note the
following: Once 911 Assist (if equipped) is enabled (set ON),
911 Assist may, through any paired and connected cell phone,
disclose to emergency services that the vehicle has been in a
crash involving the deployment of an airbag or, in certain
vehicles, the activation of the fuel pump shut-off. Certain
versions or updates to 911 Assist may also be capable of being
used to electronically or verbally provide to 911 operators the
vehicle location (such as latitude and longitude), and/or other
details about the vehicle or crash or personal information about
the occupants to assist 911 operators to provide the most
appropriate emergency services. If you do not want to disclose
this information, do not activate the 911 Assist feature. See your
SYNC® chapter for more information.
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Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only), the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”), only to help provide you with the directions,
traffic reports, or business searches that you request. If you do
not want Ford or its vendors to receive this information, do not
activate the service. Ford Motor Company and the vendors it uses
to provide you with this information do not store your vehicle
travel information. For more information, see Traffic, Directions
and Information, Terms and Conditions. See your SYNC® chapter
for more information.
CALIFORNIA PROPOSITION 65
WARNING:Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to
the State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Note:Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience, we offer a number of ways to contact us, as well
as help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access to
Account Manager, please go to www.fordcredit.com.
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REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking
for the Ford, FoMoCo or Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle
provides years of service is to have it maintained in line with our
recommendations using parts that conform to the specifications detailed
in this owner’s manual. Genuine Ford and Motorcraft parts meet or
exceed these specifications.
Collision Repairs
We hope that you never experience a collision, but accidents do
happen. Genuine Ford replacement collision parts meet our stringent
requirements for fit, finish, structural integrity, corrosion protection and
dent resistance. During vehicle development, we validate that these parts
deliver the intended level of protection as a whole system. A great way
to know for sure you are getting this level of protection is to use genuine
Ford replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement parts are the only
replacement parts that benefit from a Ford Warranty. Damage caused
to your vehicle as a result of the failure of non-Ford parts may not be
covered by the Ford Warranty. For additional information, see the terms
and conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered
by your vehicle’s New Vehicle Limited Warranty, see the warranty
information that is provided to you along with your owner’s manual.
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PRINCIPLES OF OPERATION
WARNING:Airbags do not inflate slowly or gently, and the risk
of injury from a deploying airbag is the greatest close to the trim
covering the airbag module.
WARNING:All occupants of your vehicle, including the driver,
should always properly wear their safety belts, even when an
airbag supplemental restraint system is provided.
WARNING:Always transport children 12 years old and under in
the back seat and always properly use appropriate child restraints.
WARNING:Never place your arm over the airbag module as a
deploying airbag can result in serious arm fractures or other
injuries.
WARNING:Airbags can kill or injure a child in a child seat.
NEVER place a rear-facing child seat in front of an active airbag.
If you must use a forward-facing child seat in the front seat, move the
seat all the way back.
WARNING:Do not attempt to service, repair, or modify the
airbag supplemental restraint systems or its fuses. Contact your
authorized dealer as soon as possible.
WARNING:Several airbag system components get hot after
inflation. Do not touch them after inflation.
WARNING:If the airbag has deployed, the airbag will not
function again and must be replaced immediately. If the airbag is
not replaced, the unrepaired area will increase the risk of injury in a
crash.
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•Objects placed on the occupant’s lap
•Cargo interference with the seat
•Other passengers pushing or pulling on the seat
•Rear passenger feet and knees resting or pushing on the seat
The conditions listed above may cause the weight of a properly seated
occupant to be incorrectly interpreted by the passenger sensing system.
The person in the front passenger seat may appear heavier or lighter due
to the conditions described in the list above.
To know if the front passenger sensing system is operating
properly, seeCrash Sensors and Airbag Indicatorlater in this
chapter.
If the airbag readiness lamp is lit, do the following:
The driver or adult passengers should check for any objects that may be
lodged underneath the front passenger seat or cargo interfering with the
seat.
If objects are lodged or cargo is interfering with the seat; please take the
following steps to remove the obstruction:
•Pull the vehicle over.
•Turn the vehicle off.
•Driver or adult passengers should check for any objects lodged
underneath the front passenger seat or cargo interfering with the seat.
•Remove the obstruction(s) (if found).
•Restart the vehicle.
•Wait at least two minutes and verify that the airbag readiness lamp is
no longer illuminated.
•If the airbag readiness lamp remains illuminated, this may or may not
be a problem due to the front passenger sensing system.
Do not attempt to repair or service the system. Take your vehicle
immediately to an authorized dealer.
If it is necessary to modify an advanced front airbag system to
accommodate a person with disabilities, contact the Ford Customer
Relationship Center at the phone number shown in theCustomer
Assistancesection of this owner’s manual.
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KNEE AIRBAG
A driver’s knee airbag is located under or within the instrument panel.
During a crash, the restraints control module may activate the driver’s
knee airbag based on crash severity and occupant conditions. Under
certain crash and occupant conditions, the driver’s knee airbag may
deploy but the driver’s front airbag may not activate. As with front and
side airbags, it is important to be properly seated and restrained to
reduce the risk of death or serious injury.
Note:The driver’s knee airbag has a lower deployment threshold than
the front airbags. During certain crashes, it is possible that the driver’s
knee airbag and safety belt pretensioner will deploy, but not the driver’s
front airbag.
To know if the knee airbag is operating properly, seeCrash
Sensors and Airbag Indicatorin this chapter.
SIDE AIRBAGS
WARNING:Do not place objects or mount equipment on or near
the airbag cover, on the side of the seat backs (of the front seats),
or in front seat areas that may come into contact with a deploying airbag.
Failure to follow these instructions may increase the risk of personal
injury in the event of a crash.
WARNING:Do not use accessory seat covers. The use of
accessory seat covers may prevent the deployment of the side
airbags and increase the risk of injury in an accident.
WARNING:Do not lean your head on the door. The side airbag
could injure you as it deploys from the side of the seat back.
WARNING:Do not attempt to service, repair, or modify the
airbag, its fuses or the seat cover on a seat containing an airbag,
as you could be seriously injured or killed. Contact your authorized
dealer as soon as possible.
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WARNING:If the side airbag has deployed, the airbag will not
function again. The side airbag system (including the seat) must
be inspected and serviced by an authorized dealer. If the airbag is not
replaced, the unrepaired area will increase the risk of injury in a crash.
The side airbags are located on the outboard side of the seat backs of
the front seats. In certain lateral crashes, the airbag on the side affected
by the crash will be inflated. The airbag was designed to inflate between
the door panel and occupant to further enhance the protection provided
occupants in side impact crashes.
The system consists of the
following:
•a tag on the seat back indicating
that side airbags are found on
your vehicle
•side airbags located inside the
seat back of the driver and front
passenger seats.
•crash sensors and monitoring system with readiness
indicator. SeeCrash Sensors and Airbag Indicatorlater in
this chapter.
•front passenger sensing system.
Note:The passenger sensing system will deactivate the passenger
seat-mounted side airbag if it detects an empty passenger seat.
The design and development of the side airbag system included
recommended testing procedures that were developed by a group of
automotive safety experts known as the Side Airbag Technical Working
Group. These recommended testing procedures help reduce the risk of
injuries related to the deployment of side airbags.
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