key FORD C MAX HYBRID 2014 2.G Workshop Manual

Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. See an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities. •
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SIRIUS Travel Link sports
scores, movie times or ski conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples. Restricted features
Pairing a Bluetooth phone
Cellular Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
List entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
System Functionality
Enabling Valet Mode
325
C-MAX (CCG) MyFord Touch
™ (If Equipped)

Restricted features
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
Playing video
Videos, Photos and Graphics
Editing the screen's wallpaper or adding new wallpaper
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book entries or Avoid Areas
Privacy Information
When you connect a cellular phone to
SYNC, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short development log of approximately
10 minutes of all recent system activity.
The log profile and other system data may
be used to improve the system and help
diagnose any problems that may occur. The cellular profile, media device index,
and development log remain in your
vehicle unless you delete them and are
generally accessible only in your vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or your vehicle, we recommend
you perform a Master Reset to erase all
stored information.
System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
326
C-MAX (CCG) MyFord Touch
™ (If Equipped)

System
Select to have the touchscreen display in English, Spanish
or French.
Language
Select to display units in kilometers or miles.
Distance
Select to display units in Celsius or Fahrenheit.
Temperature
Adjust the volume of voice prompts from the system.
System Prompt Volume
Select to have the system beep to confirm choices made
through the touchscreen.
Touch Screen Button Beep
Select to have the system beep to confirm button choices
made through the climate or audio system.
Touch Panel Button Beep
Have the touchscreen keyboard display in QWERTY or
ABC format.
Keyboard Layout
Install any downloaded applications or view the current
software licenses.
Install Applications
Select to restore factory defaults. This erases all personal
settings and personal data.
Master Reset
Voice Control Press the Settings icon >
Settings > Voice Control, then
select from the following: Voice control
Standard interaction mode provides more detailed inter-
action and guidance. Advanced mode has less audible
interaction and more tone prompts.
Interaction Mode
Have the system ask you short questions if it has not
clearly heard or understood your request. *
Confirmation Prompts
Candidate lists are possible results from your voice
commands. The system simply makes a best guess at
your request with these turned off.
Media Candidate Lists
334
C-MAX (CCG) MyFord Touch
™
(If Equipped)E142607

SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence Troubleshooting tips
Action
Cause
Radio display
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring...
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Sat Fault/SIRIUS System
Failure.
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel.
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel.
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna.
No Signal.
350
C-MAX (CCG) MyFord Touch
™ (If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact an authorized dealer or visit our
online store at Accessories.Ford.com
(United States only).
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Custom Accessories found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
vehicle's accessories through the warranty
that provides the greatest benefit:
• 12 months or 12000 miles (20000 km)
(whichever occurs first)
• The remainder of your new vehicle
limited warranty
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Hood deflector*
• Side window deflectors
• Splash guards
• Custom graphics*
Interior style
• Floor mats
• Accent lighting
• Cargo area protector
Lifestyle
• Ash cup or smoker's packages
• Soft cargo organizers
• Cargo net*
• Rear seat entertainment
• Roof racks and carriers* Peace of mind
•
Keyless entry keypad
• Remote start
• Vehicle security systems
• Wheel locks
• Bumper-mounted parking assist
system*
• Car covers
• Charge cord storage bag*
*The accessory manufacturer designs,
develops and therefore warrants Ford
Licensed Accessories, and does not design
or test these accessories to Ford Motor
Company engineering requirements.
Contact an authorized Ford dealer for the
manufacturer's limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
397
C-MAX (CCG) Accessories

A
A/C
See: Climate Control......................................... 105
About This Manual...........................................7
Protecting the Environment................................ 7
ABS See: Brakes........................................................... 156
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 157
Accessories....................................................397 Exterior style........................................................ 397
Interior style......................................................... 397
Lifestyle................................................................. 397
Peace of mind..................................................... 397
Accessories See: Replacement Parts
Recommendation............................................. 11
Active Park Assist.........................................164 Automatic Steering into Parking
Space................................................................. 165
Deactivating the Park Assist Feature.........166
Troubleshooting the System.......................... 167
Using Active Park Assist.................................. 164
Adjusting the Headlamps..........................221 Horizontal Aim Adjustment........................... 222
Vertical Aim Adjustment.................................. 221
Adjusting the Steering Wheel...................65
Airbag Disposal
...............................................42
Air Conditioning See: Climate Control......................................... 105
Alarm See: Anti-Theft Alarm........................................ 64
Ambient Lighting
............................................75
Anti-Theft Alarm............................................64
Arming the Alarm................................................. 64
Disarming the Alarm........................................... 64
Appendices ....................................................
399
Audible Warnings and Indicators.............87 Automatic Transmission Warning
Chime................................................................... 87
Engine On Warning Chime................................ 87
Headlamps On Warning Chime...................... 87
Key in Ignition Warning Chime......................... 87
Keyless Warning Alert ........................................ 87
Parking Brake On Warning Chime.................. 87Audio Control..................................................65
Seek, Next or Previous....................................... 66
Audio Input Jack...........................................285
Audio System
.................................................272
General Information.......................................... 272
Audio unit - Vehicles With: AM/FM/CD/ SYNC..............................................................273
Audio unit - Vehicles With: Premium AM/ FM/CD...........................................................275
Audio unit - Vehicles With: Sony AM/FM/ CD
....................................................................277
Menu Structure................................................... 278
Autolamps..........................................................71
Automatic Climate Control......................105 Temperature Control........................................ 106
Automatic Transmission............................153 Automatic Transmission.................................. 153
Brake-Shift Interlock......................................... 154
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 155
Automatic Transmission Fluid Check..............................................................217
Autowipers.......................................................68
Auxiliary Power Points.................................121 110-volt AC power point.................................... 121
12-volt DC power point...................................... 121
Locations................................................................. 121
B
Bonnet Lock See: Opening and Closing the Hood..........209
Booster Seats...................................................21 Types of Booster Seats...................................... 22
Brake Fluid Check
..........................................217
Brakes...............................................................156
General Information.......................................... 156
Breaking-In.....................................................184
Bulb Specification Chart...........................227
C
Cabin Air Filter
...............................................108
California Proposition 65..............................11
Capacities and Specifications
................265
Technical Specifications................................. 269
Car Wash See: Cleaning the Exterior............................... 232
435
C-MAX (CCG) Index

Center Console..............................................123
Changing a Bulb...........................................222
Lamp Assembly Condensation.................... 222
Replacing Fog, Park and Turn Signal Bulbs.................................................................. 224
Replacing Headlamp Bulbs........................... 223
Replacing License Plate Lamp Bulb...........227
Replacing Reverse Lamp and Tail Lamp Bulbs:................................................................. 226
Replacing Tail, Brake and Turn Signal Bulbs.................................................................. 225
Replacing the Center High Mounted Brake Lamp Bulbs...................................................... 227
Changing a Fuse...........................................207 Fuses....................................................................... 207
Changing the 12V Battery..........................218
Changing the Engine Air Filter.................229 Identifying Air Filter Element
Components................................................... 229
Installing the Engine Air Filter Element............................................................ 230
Removing the Engine Air Filter Element
............................................................ 230
Changing the Wiper Blades......................219
Changing the Front Wiper Blades...............220
Changing the Rear Window Wiper
Blade................................................................. 220
Setting the Front Wipers in the Service Position............................................................. 220
Charging the High Voltage Battery
........148
CHARGING THE HIGH-VOLTAGE BATTERY
(ENERGI VEHICLES).................................... 148
Checking MyKey System Status..............50
Checking the Wiper Blades.......................219
Child Restraint and Safety Belt Maintenance.................................................32
Child Safety.......................................................14 General Information............................................. 14
Child Safety Locks
..........................................24
Left-Hand Side...................................................... 25
Right-Hand Side................................................... 25
Child Seat Positioning
..................................23
Cleaning Leather Seats.............................235
Cleaning Products.......................................232
Cleaning the Alloy Wheels
.......................236
Cleaning the Engine....................................233 Cleaning the Exterior
..................................232
Cleaning Plastic Exterior Parts...................... 233
Exterior Chrome.................................................. 232
Stripes or Graphics (if equipped)................232
Underbody............................................................ 233
Cleaning the Instrument Panel and Instrument Cluster Lens.........................234
Cleaning the Interior...................................234
Cleaning the Windows and Wiper Blades...........................................................234
Clearing All MyKeys.......................................50
Climate............................................................384 Climate Control Voice Commands.............385
Climate Control.............................................105
Collision, Damage or Fire Event...............191 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries....................... 191
Coolant Check See: Engine Coolant Check............................. 213
Crash Sensors and Airbag Indicator
.........41
Creating a MyKey...........................................50
Programming/Changing Configurable
Settings............................................................... 50
Cruise Control
.................................................66
Principle of Operation........................................ 171
Cruise control See: Using Cruise Control.................................. 171
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording........................................... 9
Service Data Recording........................................ 9
Daytime Running Lamps
.............................73
Digital Radio..................................................280
HD Radio Reception and Station
Troubleshooting............................................. 281
Direction Indicators
........................................73
Driver and Passenger Airbags....................35 Children and Airbags........................................... 35
Proper Driver and Front Passenger Seating Adjustment........................................................ 35
Driver Knee Airbag.........................................39
Driving Aids
......................................................173
Driving Hints...................................................184
Driving Through Water................................185
436
C-MAX (CCG) Index

Information Messages.................................98
AdvanceTrac®...................................................... 98
Alarm........................................................................\
99
Battery and Charging System (High Voltage).............................................................. 99
Doors........................................................................\
99
Fuel........................................................................\
.. 100
Hill Start Assist................................................... 100
Keys and Intelligent Access........................... 100
Maintenance......................................................... 101
MyKey...................................................................... 102
Park Aid.................................................................. 103
Park Brake............................................................. 103
Power Steering.................................................... 103
Remote Start....................................................... 103
Tire Pressure Monitoring System.................104
Transmission........................................................ 104
Installing Child Seats.....................................15 Child Seats............................................................... 15
Using Lap and Shoulder Belts.......................... 16
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 18
Using Tether Straps............................................. 20
Instrument Cluster
.........................................81
Instrument Lighting Dimmer......................72 Vehicles With Front Fog Lamps...................... 72
Vehicles Without Front Fog Lamps...............72
Interior Lamps
..................................................73
Front Interior Lamp ............................................. 74
Rear Interior Lamp................................................ 74
Interior Mirror
....................................................79
Auto-Dimming Mirror.......................................... 79
Introduction.........................................................7
J
Jump-Starting the Vehicle........................188 Connecting the Jumper Cables..................... 189
Jump Starting...................................................... 190
Preparing Your Vehicle..................................... 188
Removing the Jumper Cables....................... 190
K
Keyless Starting.............................................124 Ignition Modes..................................................... 125
Keys and Remote Controls.........................43 L
Lighting Control................................................71
Headlamp Flasher................................................. 71
High Beams.............................................................. 71
Lighting................................................................71
Load Carrying
..................................................174
Load Limit........................................................175
Vehicle Loading.................................................... 175
Locking and Unlocking.................................55 Activating Intelligent Access .......................... 56
Autolock................................................................... 57
Battery Saver......................................................... 58
Illuminated Entry.................................................. 58
Illuminated Exit..................................................... 58
Mechanical Key..................................................... 56
Opening a Rear Door from Inside.................. 56
Power Door Locks................................................ 55
Remote Control.................................................... 55
Smart Unlocks For Integrated Keyhead Transmitter......................................................... 57
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 57
Locks...................................................................55
Luggage Covers
..............................................174
Removing the Shade......................................... 174
M
Maintenance.................................................209 General Information......................................... 209
Manual Liftgate
..............................................59
Closing the Liftgate............................................. 59
Opening the Liftgate........................................... 59
Manual Seats
..................................................112
Adjusting the Height of the Driver's
Seat...................................................................... 113
Lumbar Adjustment (If Equipped)...............113
Moving the Seat Backward and Forward............................................................... 112
Recline Adjustment............................................ 113
Media Hub......................................................286
Message Center See: Information Displays................................ 88
Mirrors See: Heated Windows and Mirrors...............107
See: Windows and Mirrors................................ 76
Mobile Communications Equipment
.......12
439
C-MAX (CCG) Index

Motorcraft Parts..........................................266
MyFord Touch
™...........................................322
General Information.......................................... 322
MyKey Troubleshooting
...............................52
MyKey ™.............................................................49
Principle of Operation........................................ 49
N
Navigation......................................................387 cityseekr................................................................ 389
Map Mode............................................................ 392
Navigation Map Updates................................ 394
Navigation Voice Commands....................... 394
Point of Interest (POI) Categories..............388
Quick-touch Buttons........................................ 393
Setting a Destination........................................ 387
Setting Your Navigation Preferences.........390
Normal Scheduled Maintenance...........421 Intelligent Oil-Life Monitor® (C-MAX Energi
Plug-in Hybrid Only)..................................... 421
Normal Maintenance Intervals..................... 422
O
Oil Check See: Engine Oil Check........................................ 212
Opening and Closing the Hood
.............209
Ordering Additional Owner's Literature......................................................198
Obtaining a French Owner ’s Manual..........198
Overhead Console
........................................123
P
Parking Aid
......................................................162
Front Sensing System....................................... 163
Rear Sensing System........................................ 162
Parking Aids....................................................162
Parking Brake
..................................................157
Passive Anti-Theft System.........................63
SecuriLock®........................................................... 63
PATS See: Passive Anti-Theft System..................... 63
Perchlorate.........................................................11
Personal Safety System ™
..........................33
How Does the Personal Safety System
Work?................................................................... 33Phone...............................................................359
Making Calls........................................................ 360
Pairing Subsequent Phones......................... 360
Pairing Your Phone for the First Time.................................................................. 360
Phone Menu Options........................................ 361
Phone Settings................................................... 362
Phone Voice Commands................................ 363
Receiving Calls..................................................... 361
Text Messaging.................................................... 361
Post-Crash Alert System
...........................193
Power Door Locks See: Locking and Unlocking............................. 55
Power Liftgate................................................60 Obstacle Detection............................................. 62
Opening and Closing the Liftgate.................. 60
Setting the Liftgate Open Height................... 62
Power Seats.....................................................113 Power Lumbar...................................................... 114
Power Steering Fluid Check......................217
Power Windows..............................................76 Accessory Delay..................................................... 77
Bounce-Back.......................................................... 76
One-Touch Down................................................. 76
One-Touch Up....................................................... 76
Window Lock.......................................................... 76
R
Rear Seat Armrest
.........................................116
Rear Seats........................................................115 Folding the Seatback (If Equipped).............115
Unfolding the Seatback.................................... 115
Rear Under Floor Storage..........................174
Rear View Camera.......................................168 Using the Rear View Camera System.........168
Rear View Camera See: Rear View Camera................................... 168
Rear Window Wiper and Washers...........70 Rear Window Washer......................................... 70
Rear Window Wiper............................................ 70
Refueling..........................................................138 Easy Fuel ™ Capless Fuel System
(Non-Energi Vehicles)................................. 138
Easy Fuel ™ Capless System (Energi
Vehicles Only)................................................. 139
440
C-MAX (CCG) Index

Remote Control..............................................43
Car Finder................................................................ 47
Integrated Keyhead Transmitters .................43
Intelligent Access Key........................................ 44
Remote Start (C-MAX Energi Only)..............47
Replacing the Battery......................................... 45
Sounding a Panic Alarm.................................... 47
Remote Start.................................................108
Automatic Settings........................................... 108
Heated and Cooled Devices........................... 109
Last Settings........................................................ 109
Removing a Headlamp
..............................222
Repairing Minor Paint Damage..............236
Replacement Parts Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................48
Reporting Safety Defects (Canada Only)
..............................................................199
Reporting Safety Defects (U.S. Only)..............................................................198
Roadside Assistance...................................187 Vehicles Sold In Canada : Getting Roadside
Assistance........................................................ 187
Vehicles Sold In Canada : Using Roadside Assistance........................................................ 187
Vehicles Sold In The U.S.: Getting Roadside Assistance........................................................ 187
Vehicles Sold In The U.S. : Using Roadside Assistance........................................................ 187
Roadside Emergencies
...............................187
Running-In See: Breaking-In.................................................. 184
Running Out of Fuel.....................................137 Refilling With a Portable Fuel
Container........................................................... 137
S
Safety Belt Height Adjustment.................29
Safety Belt Minder.........................................30 Belt-Minder®......................................................... 30
Safety Belts......................................................26 Principle of Operation........................................ 26Safety Belt Warning Lamp and Indicator
Chime..............................................................30
Conditions of operation..................................... 30
Safety Canopy ™
............................................39
Safety Precautions.......................................135
Satellite Radio..............................................282 Satellite Radio Electronic Serial Number
(ESN)................................................................ 283
Satellite Radio Reception Factors...............283
SIRIUS® Satellite Radio Service.................. 283
Troubleshooting................................................. 284
Scheduled Maintenance Record
............427
Scheduled Maintenance............................417
Seats..................................................................110
Security..............................................................63
Settings...........................................................330 Clock........................................................................\
331
Display..................................................................... 331
Settings.................................................................. 333
Sound..................................................................... 332
Vehicle.................................................................... 332
Side Airbags
.....................................................38
Sitting in the Correct Position...................110
Snow Chains See: Using Snow Chains................................. 259
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 12
Special Instructions.............................................. 12
Using Your Vehicle as an Ambulance............12
Using Your Vehicle With a Snowplow............12
Special Operating Conditions Scheduled Maintenance..............................................424
Exceptions............................................................ 426
Speed Control See: Cruise Control.............................................. 171
Stability Control...........................................160 Principle of Operation...................................... 160
Starter Switch See: Ignition Switch........................................... 124
441
C-MAX (CCG) Index