reset FORD C MAX HYBRID 2015 2.G User Guide

The head restraints consist of:
An energy absorbing head
restraint.
A
Two steel stems.
B
Guide sleeve unlock and remove
button.
C
Fold button.
D
Removing the Head Restraint
1. Press and hold buttons C.
2. Pull the head restraint up.
Installing the Head Restraint
Align the steel stems into the guide sleeves
and push the head restraint down until it
locks.
Folding the Head Restraint
1. Press and hold button D.
2. Pull it back up to reset.
Tilting Head Restraints (If Equipped)
The front head restraints tilt for extra
comfort. To tilt the head restraint, do the
following: 1. Adjust the seatback to an upright
driving or riding position.
2. Pivot the head restraint forward toward
your head to the desired position.
After the head restraint reaches the
forward-most tilt position, pivot it forward
again to release it to the rearward, un-tilted
position.
MANUAL SEATS WARNING
To reduce the risk of injury, do not
adjust the driver's seat or seatback
when your vehicle is moving.
Moving the Seat Backward and
Forward
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The vehicle may enter Enable Engine mode
if the climate control is in a defrost mode
and the outside temperature is cold. A
message Engine Enabled Due to Defrost
will display if this occurs. If defrost is not
needed, select a different climate control
mode to permit EV Now.
When you enable EV Now, a blue EV icon
displays in the left-hand information
display. If the vehicle is in the Engine
Enabled mode, the EV icon will be yellow.
EV Now will automatically exit when the
Plug in power has been depleted.
EV Later
This mode saves most of the
high voltage battery plug in
power for future use (for
example, your initial drive is at high speeds
on open roads, but later your drive will be
at low speeds in an urban area where
plug-in power usage is most efficient).
Your vehicle will run the engine as needed
and keep most of the high voltage battery
plug in power for later use in Auto Mode or
EV Now mode.
When you enable EV Later, a white EV
Later icon appears on the left-hand
information display.
The EV Later mode will automatically reset
to EV Auto mode when you power the
vehicle off. You may press the EV button
twice during the next drive to return to EV
Later mode, if desired.
Hybrid Vehicle Operation (C-MAX
Hybrid and C-MAX Energi)
This hybrid vehicle combines electric and
gasoline propulsion to provide
breakthrough performance and improved
efficiency. Familiarizing yourself with these
unique characteristics will provide an
optimal driving experience from your new
vehicle. Note:
You may notice higher engine speeds
upon start-up. This temporary condition is
normal and necessary to heat up the cabin
and minimize emissions. Starting: When you start your
vehicle, a green ready indicator
light will appear in the lower right
portion of the instrument cluster and a
ready to drive message will appear in the
middle of the left cluster screen, letting
you know that the vehicle is ready for
driving.
The engine may not start because this
vehicle is equipped with silent key start.
This fuel saving feature allows your vehicle
to be ready –to–drive without requiring the
gas engine to be running. This indicator will
remain on while the vehicle is on, whether
the engine is running or not to indicate the
vehicle is capable of movement (using its
electric motor, engine, or both). Typically,
the engine will not start unless the vehicle
is cold, a climate control change is
requested, or the accelerator is pressed.
Driving:
The gas engine automatically
starts and stops to provide power when
needed and to save fuel when not needed.
While coasting at low speeds, coming to
a stop, or standing, the gas engine normally
shuts down and the vehicle operates in
electric-only mode. Conditions that may
cause the engine to start up or remain
running include:
• Considerable vehicle acceleration.
• Vehicle speed above 85 mph (137
km/h) However, the maximum speed
for electric-only operation may be
lower while driving in hot temperatures
or on hilly terrain.
• Ascending a hill.
• Charge level of high voltage battery is
low.
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During certain events (such as vehicle
servicing) your low voltage 12-volt battery
may become disconnected or disabled.
Once the battery is reconnected and after
driving the vehicle, the engine may
continue to operate for three to five
seconds after the key is turned to off. This
is a normal condition.
Braking: Your hybrid is equipped with
standard hydraulic braking and
regenerative braking. Regenerative braking
is performed by your transmission and it
captures brake energy and stores it in your
high voltage battery.
Driving to optimize fuel economy
Note: Having your engine running is not
always an indication of inefficiency. In some
cases, it is actually more efficient than
driving in electric mode.
Your fuel economy should improve
throughout your hybrid's break-in period.
As with any vehicle, your driving habits and
accessory usage can significantly impact
your fuel economy. For best results, keep
in mind these tips:
• Keep the tires properly inflated and
only use the recommended size.
• Aggressive driving increases the
amount of energy required to move
your vehicle. In general, you can
achieve better fuel economy with mild
to moderate acceleration and
deceleration. Moderate braking is
particularly important since it allows
you to maximize the energy captured
by the regenerative braking system.
Additional Tips:
• Do not carry extra loads.
• Be mindful of adding external
accessories that may increase
aerodynamic drag.
• Observe posted speed limits. •
Perform all scheduled maintenance.
• There is no need to wait for your engine
to warm up. The vehicle is ready to
drive immediately after starting.
EV+ Mode (C-MAX Energi Only)
Your vehicle will recognize your frequent
destinations and allow for more EV driving
as you approach them. For example, when
nearing your home it should be easier to
stay in electric mode. The EV indicator will
display EV+ when this mode is active. You
should see this approximately 1/8 mile
(200 meters) from a frequent destination.
See
Information Displays (page 88).
Note: Frequent destinations are learned by
your vehicle after two to four weeks of use.
You can clear these destinations with a
Driving History reset through the Settings
menu.
Note: You can switch the EV+ feature on
or off through the Driver Assist section of
the Settings menu.
Low Engine Use (If Equipped)
The low engine use mode is equipped on
Energi models only. The low engine use
mode will activate automatically when you
drive your vehicle with limited engine use.
The mode will maintain proper engine
lubrication at sufficient temperature. If your
vehicle is in low engine use mode when you
start the vehicle, a message will appear in
the information display. When your vehicle
is in low engine use mode, your vehicle will
automatically run the engine as necessary.
If you select the EV Now mode while the
vehicle is in the low engine use mode, EV
Now mode will be suspended for as long
as you are in low engine use mode The low
engine use mode will resume the next time
you start your vehicle and will
automatically stop when no longer needed.
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Note:
Cold temperatures will affect the
engine warm up time and the low engine
use mode may operate more frequently. Note:
An oil change is not required but gives
you the option of not running a low engine
use cycle. Resetting the oil life monitoring
system will suspend the low engine use
mode.
Frequently asked questions Answer
Question
The high voltage battery is electrically isol-ated from the rest of the vehicle when the
key is off. When you switch the key on, high voltage contactors inside the battery are
closed to make the electricity available to the motor and generator and enable the
vehicle to drive. The clicks are the sound of these contactors as they close and open during start up and shut down.
What are the series of clicks from the cargo
area when I first turn the key in the ignition?
The vehicle's computer will determine if an
engine start is required at key-on. Silent keystart will start the engine if it is necessaryfor cabin heating, windshield defrost, or if
the outside temperature is low. (For C-MAX Energi vehicles, the engine may not berequired to operate these functions.)
Why does the engine sometimes start at
key-on?
There are several reasons the engine stayson for an extended amount of time when
you first start it. One common reason is to
make sure that the emissions components are warm enough to minimize tailpipe
emissions. As the climate gets cooler, this engine-on time is extended.
Why does it take a long time before the
engine shuts down?
The engine is required to turn on above thisspeed to protect the transmission hard- ware.
Why does my engine never shut down
above 85 mph (137 km/h)
In order to make sure that the climate
control system can begin heating the cabin or defrosting the windshield as soon as a driver requests it, the engine coolant
temperature has to be kept sufficiently hot. Keeping the engine on is required to main- tain the correct coolant temperature.
Why does my engine stay on when it is
extremely cold outside?
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If this action corrects the problem, the
message may not reset immediately. It
may take several driving cycles for the
message to turn off. A driving cycle
consists of an engine start-up (after four
or more hours with the engine off) followed
by city or highway driving. Continuing to
drive with the message on may cause the
service engine soon lamp to turn on as
well.
Easy Fuel
™ Capless System
(Energi Vehicles Only) WARNING
The fuel system may be under
pressure. If you hear a hissing sound
near the fuel filler door, do not refuel
until the sound stops. Otherwise, fuel may
spray out, which could cause serious
personal injury. Note:
Your vehicle features a locking fuel
door and an auto-sealing feature that locks
the fuel tank refueling valve. Before you can
refuel your vehicle, you must first press the
button located on the center console.
Pressing this button will unlock the fuel tank
refueling valve allowing the fuel filler door
to open so that you can insert the fuel filler
nozzle into the fuel inlet. This could take up
to fifteen seconds before the fuel filler door
pops open allowing the insertion of the fuel
filler nozzle.
When fueling your vehicle:
1. Put the vehicle in park (P) and switch the ignition off.
2. Press the fuel button located on the center console. 3. Wait up to fifteen seconds before
opening the fuel filler door. During this
time, a Fuel Door Opening message
will appear in the information display
screen.
4. When the door is open, a
Fuel Door
Open message will appear in the
information display, indicating that
your vehicle is ready to refuel. The
vehicle will remain ready to refuel for
approximately 20 minutes. If more than
20 minutes is required, you will need to
press the refueling button again. You
may experience the fuel pump turning
off if you do not press the refuel button
again.
5. Open the fuel filler door. 6. Slowly insert the fuel filler nozzle fully
into the fuel system and leave the
nozzle fully inserted until pumping is
complete. Hold the handle higher while
inserting for easier access.
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7. After pumping fuel, slowly remove the
fuel filler nozzle. Allow approximately
five to ten seconds after pumping fuel
before removing the fuel filler nozzle.
This allows residual fuel to drain back
into the fuel tank and not spill onto the
vehicle.
8. Close the fuel door fully until it clicks shut. This permits the fuel system to
properly function.
Note: A fuel spill concern may occur if the
fuel tank overfills. Do not overfill the tank
to the point that the fuel is able to bypass
the fuel filler nozzle. The overfilled fuel may
run down the drain located below and in
front of the fuel filler door.
If the fuel fill inlet was not properly closed,
a service engine warning lamp may appear
on the instrument cluster.
At the next opportunity, do the following:
1. Safely pull off the road.
2. Put the vehicle in park (P) and switch the ignition off.
3. Open the fuel filler door and remove any visible debris from the fuel fill
opening.
4. Insert the fuel fill nozzle or the fuel fill funnel, provided with the vehicle,
several times to dislodge any debris
and allow the inlet to close properly. If this action corrects the problem, the
message may not reset immediately. It
may take several driving cycles for the
message to turn off. A driving cycle
consists of an engine start-up (after four
or more hours with the engine off) followed
by city or highway driving. Continuing to
drive with the message on may cause the
service engine soon lamp to turn on as
well.
Using the manual override lever
WARNING
The fuel system may be under
pressure. Insert the fuel nozzle
slowly. If you hear a hissing sound
near the fuel filler door, do not refuel until
the sound stops. Otherwise, fuel may spray
out, which could cause serious personal
injury. Note:
The vehicle must be in park (P) when
using the manual override feature.
The manual override lever is located inside
of the luggage compartment on the right
rear side panel.
When using the fuel door manual override
to access the fuel fill inlet:
1. Switch the ignition on prior to using the
manual override.
2. Remove the panel located in luggage compartment on the right rear area of
the vehicle hatch.
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3. Locate the manual override
mechanism. 4. Pull the manual override mechanism.
5. Key off and complete refueling within
20 minutes. If more than 20 minutes is
required, close fuel door and repeat the
procedure.
This will enable you to refuel without any
issue. Note:
A fuel spill concern may occur if the
fuel tank overfills. Do not overfill the tank
to the point that the fuel is able to bypass
the fuel filler nozzle. The overfilled fuel may
run down the drain located below and in
front of the fuel filler door.
If the fuel fill inlet was not properly closed,
a service engine warning lamp may appear
on the instrument cluster. At the next
opportunity, do the following:
1. Safely pull off the road.
2. Put the vehicle in park (P) and turn the
ignition off.
3. Open the fuel filler door and remove any visible debris from the fuel fill
opening.
4. Insert either the fuel fill nozzle or the fuel fill funnel provided with the vehicle
several times to allow the inlet to close
properly. This will dislodge any debris
preventing the inlet from sealing.
If this action corrects the problem, the
message may not reset immediately. It
may take several driving cycles for the
message to turn off. A driving cycle
consists of an engine start-up (after four
or more hours with the engine off) followed
by city and highway driving. Continuing to
drive with the message on may cause the
service engine soon lamp to turn on as
well.
FUEL CONSUMPTION
Note: The amount of usable fuel in the
empty reserve varies and should not be
relied upon to increase driving range. When
refueling your vehicle after the fuel gauge
indicates empty, you might not be able to
refuel the full amount of the advertised
capacity of the fuel tank due to the empty
reserve still present in the tank.
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Make sure that the 120 volt convenience
cord is completely unwound before
charging. Always plug the cord into the AC
outlet before connecting the charging
coupler into the charge port on your
vehicle. The 120 volt convenience cord
inline control box has three indicator lights
that represent the charging status, power,
charge and fault.
Power (green light):
•
This indicator lights when you plug the
cord into the AC wall outlet.
Charge (green light):
• This indicates the status of charging.
• No light means you have not connected
the cord to the vehicle.
• A flashing light means that the
charging is in process.
• A solid light means you have connected
the cord, but your vehicle is not
charging.
Fault (red triangle light):
• This indicates a detected failure and
that charging is not possible.
• A flashing red triangle light means that
the 120 volt convenience cord is trying
to reset the failure and could restart
the charging cycle.
• A solid red triangle light means that the
fault is permanent. You need to unplug
the cord and then plug it back in to
reset the fault. Contact an authorized
dealer.
Charge Port
The charge port is located between the
front left-hand side door and the front
left-hand side wheel well. Press the
indentation on the charge port door to
open and close it. Note:
Do not force the charge port door
open or closed. Forcing the door open or
closed damages the charge port.
You can modify the light ring illumination
settings. The light ring located around the
charge port indicates the charge status of
the high voltage battery in your vehicle.
Divided into four quadrants, the charge
port light ring displays the state of charge
in 25 percent increments.
You can press the unlock button on your
key fob to view the charge status of your
vehicle. Based on which quadrants light,
you can determine the current state of
charge. If the charge is below 25 percent,
the light ring does not light. Do not forget
to press the lock button on your key fob to
re-lock your vehicle.
The light ring also displays the current
state of charge when opening the doors.
The cord acknowledgment feature
activates when you initiate a charge cycle.
The four light quadrants each individually
flash in a clockwise motion, starting with
the top right-hand side light and ending
with the top left-hand side, two times
confirming that the system detects the
charging coupler.
Charging
Note: Your vehicle must be in park (P) to
charge.
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Active guidelines are only shown with fixed
guidelines. To use active guidelines, turn
the steering wheel to point the guidelines
toward an intended path. If the steering
wheel position is changed while reversing,
your vehicle might deviate from the original
intended path.
The fixed and active guidelines fade in and
out depending on the steering wheel
position. The active guidelines are not
shown when the steering wheel position
is straight.
Always use caution while reversing.
Objects in the red zone are closest to your
vehicle and objects in the green zone are
farther away. Objects are getting closer to
your vehicle as they move from the green
zone to the yellow or red zones. Use the
side view mirrors and rear view mirror to
get better coverage on both sides and rear
of your vehicle.
Enhanced Park Aids
Note:
Enhanced park aids is only available
when the transmission is in reverse (R).
Note: The reverse sensing system is not
effective at speeds above 7 mph (12 km/h)
and may not detect certain angular or
moving objects.
The system uses red, yellow and green
highlights which appear on top of the video
image when an object is detected by the
reverse sensing system. The alert highlights
the closest object detected.
Selectable settings for this feature are ON
and OFF.
Manual Zoom WARNING
When manual zoom is on, the full
area behind your vehicle is not
shown. Be aware of your
surroundings when using the manual zoom
feature. Note:
Manual zoom is only available when
the transmission is in reverse (R).
Note: When manual zoom is enabled, only
the centerline is shown.
This allows you to get a closer view of an
object behind your vehicle. The zoomed
image keeps the bumper in the image to
provide a reference. The zoom is only
active while the transmission is in reverse
(R). When the transmission is shifted out
of reverse (R), the feature automatically
turns off and must be reset when it is used
again.
Selectable settings for this feature are +
and -. The default setting for the manual
zoom is OFF.
Rear Camera Delay (If Equipped)
When you shift the transmission out of
reverse (R) and into any gear while the rear
camera delay is active, the camera image
displays until:
• Your vehicle speed sufficiently
increases.
• You shift your vehicle into park (P).
Selectable settings for this feature are ON
and OFF. The default setting for the rear
camera delay is OFF.
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FUSE SPECIFICATION CHART
Pre-Fuse Box
Your vehicle has a pre-fuse box attached
to the power distribution box. There is a
second pre-fuse box attached to the
12-volt battery terminal in the rear of your
vehicle. They contain high-current fuses.
If you need to replace one of these fuses,
see an authorized dealer.
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses. WARNINGS
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is located in
the engine compartment. It has
high-current fuses that protect your
vehicle's main electrical systems from
overloads.
If you disconnect and reconnect the
battery, you will need to reset some
features. See Changing the 12V Battery
(page 219).
Lift the release lever at the rear of the cover
to remove it. 200
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