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Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.
SYNC does not understand
what I am saying.
After pressing the voice icon,
wait until after the tone
sounds and Listening
appears before saying a
command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
SYNC does not understand
the name of a song or artist.
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
The system may not be
reading the name the same
way you are saying it.
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
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This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.
Note:
Some features are not available while
your vehicle is moving.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Edit Route
• Cancel Route
CLIMATE Press to select any of the following:
•
Driver Settings
• Recirculated Air
• Auto
• Dual
• Passenger Settings
• A/C
• Defrost SETTINGS
Press to select any of the following:
• Clock
• Display
• Sound
• Vehicle
• Settings
• Help EV Information
Press to access features
specific to your hybrid or plug-in
hybrid electric vehicle.
HOME
Press to access your home
screen. Depending on your
vehicle ’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability. INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
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Clock
A
Display
B
Sound
C
Vehicle
D
Settings
E
HelpF Under this menu, you can set
your clock, access and adjust the
display, sound and vehicle
settings as well as access settings for
specific modes or the help feature.
Clock
Note: You cannot manually set the date.
Your vehicle ’s GPS does this for you.
Note: If the battery has been disconnected,
your vehicle needs to acquire a GPS signal
to update the clock. Once your vehicle
acquires the signal, it may take a few
minutes for the update to display the correct
time. 1. Press the Settings icon > Clock.
2. Press
+ and - to adjust the time.
From this screen, you can also make other
adjustments such as 12-hour or 24-hour
mode, activate GPS time synchronization
and have the system automatically update
new time zones.
You can also turn the outside air
temperature display off and on. It appears
at the top center of the touchscreen, next
to the time and date.
The system automatically saves any
updates you make to the settings. Display
You can adjust the touchscreen display
through the touchscreen or by pressing the
voice button on your steering wheel
controls and when prompted, say, "Display
settings". Press the Settings icon >
Display
, to access and make
adjustments using the
touchscreen.
• Brightness
allows you to make the
screen display brighter or dimmer.
• Auto DIM
, when set to On, lets you use
the Auto Dim Manual Offset feature.
When set to
Off, screen brightness
does not change.
• Mode
allows you to set the screen to
a certain brightness or have the system
automatically change based on the
outside light level, or turn the display
off.
• If you select
AUTO or NIGHT, you
have the options of turning the
display's Auto Dim feature on or off
and changing the Auto Dim Manual
Offset feature.
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Press the Settings icon >
Vehicle > Camera Settings,
then select from the following
settings:
• Enhanced Park Aids
• Rear Camera Delay
You can find more information on the rear
view camera in another chapter. See Rear
View Camera
(page 167).
Enable Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
You can create your own four-digit PIN to
lock and unlock the system. 1. Press the Settings icon >
Vehicle >
Enable Valet Mode.
2. Enter a four-digit pin twice, as prompted.
After you press Continue, the system locks
until you enter the PIN again.
Note: If the system locks, and you need to
reset the PIN, enter 3681 and the system
unlocks.
Charge Point Light Ring Press the Settings icon >
Vehicle
> Charge Point Light
Ring, then select from the
following: Charge point light ring
Illuminates when plugging in, opening doors, pressing the
unlock button on your remote, and while charging.
On
Does not illuminate.
Off
Cord Acknowledgement:
Illuminates when plugging in.
Limited
Charge Status:
Illuminates when opening doors or
pressing the unlock button on your remote.
Note: Details on the charge port light ring
functions are in another chapter. See
High
Voltage Battery (page 145).
Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings. System Press the Settings icon >
Settings > System, then select
from the following:
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Memory Presets
Save a channel by pressing and holding
one of the memory preset areas. There is
a brief mute while the radio saves the
channel. Sound returns when finished.
ALERT
Save the current song, artist, or team as a
favorite. The system alerts you when it
plays again on any channel.
Replay
Replay audio on the current channel. You
can replay approximately 45 minutes of
audio as long as you have remained tuned
to the current station. Changing stations
erases the previous audio.
While in replay mode:
•
Press and release the seek buttons to
hear the previous or next song.
• Press and hold the seek buttons to
reverse or fast forward in the current
track.
• Press play or pause to play or pause
the audio.
• Press Replay to return to live audio if
you have been using the feature to
replay audio.
Scan
Touch this button to hear a brief sampling
of channels.
Options
Touch this button to view and adjust
various media settings.
Sound Settings
Touch this button to adjust settings for:
• Bass.
• Midrange.
• Treble. •
Balance and Fade.
• DSP (Digital Signal Processing).
• Occupancy Mode.
• Speed Compensated Volume.
Note: Your vehicle may not have all of
these sound settings.
Set Category for Seek/Scan
This allows you to select a category of
music you would like to search for. You can
then choose to either seek or scan for the
stations playing that category.
Parental Lockout
This allows you to lock and unlock
channels, change or reset your PIN, or
unlock all channels. To use this feature,
you need your initial PIN, which is 1234.
Artist/Title/Team Alerts
This feature allows you to select Artists,
Titles and Teams that you would like the
system to alert you to when they are
playing on other channels. Press Edit Alerts
to delete or switch off alerts. You can also
set all alerts to on or off. When an alert
appears on the screen, you can choose to
Tune to the channel, to Cancel the alert or
to Disable Alerts. If you are listening to a
sporting event, you can save your favorite
teams so that the system can alert you
when they are playing on a satellite radio
channel.
Note: SIRIUS does not support the Alert
feature on all channels. Ford Motor
Company shall not be responsible for Alert
feature variation.
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Electronic Serial Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. The ESN
is on the System Information Screen (SR
ESN:XXXXXXXXXXXX). To access your
ESN, touch the bottom left-hand corner
of the touchscreen. Touch SIRIUS >
Options.
Direct Tune
Touch this button to manually enter the
desired satellite channel number. Touch
Enter
when you are done.
Browse
Touch this button to view a list of all
available stations. Scroll to see more
categories. Touch the station you want to
listen to.
Touch
Skip if you want to skip this
channel.
Touch
Lock if you do not want anyone to
listen to this channel.
Touch
Title or Artist to see song and
artists on other stations.
SIRIUS Satellite Radio Information
Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming, including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SIRIUS satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SIRIUS satellite radio system includes
hardware and a limited subscription term
that begins on the date of sale or lease of
your vehicle. See an authorized dealer for
availability.
For more information on extended
subscription terms (a service fee is
required), the online media player, and a
list of SIRIUS satellite radio channels and
other features, please visit
www.siriusxm.com in the United States,
www.sirius.ca in Canada, or call SIRIUS at
1-888-539-7474.
Note:
This receiver includes the eCos
real-time operating system. The eCos
License publishes eCos.
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SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence Troubleshooting tips
Action
Cause
Radio display
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring...
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Sat Fault/SIRIUS System
Failure.
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel.
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel.
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna.
No Signal.
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Troubleshooting tips
Action
Cause
Radio display
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is no
longer available.
Call SIRIUS 1-888-539-
7474.
Use the channel guide to
switch off the Lock or Skip
function on that station.
All the channels in the
selected category are either
skipped or locked.
None found. Check Channel
Guide.
No action required.
SIRIUS has updated the
channels available for your
vehicle.
Subscription Updated.
SIRIUS Satellite Radio Voice
Commands If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands. "SIRIUS"
"" "Preset <#>" "SAT"
"SAT preset <#>" "SAT 1"
"SAT 1 Preset <#>" "SAT 2" "SIRIUS"
"SAT 2 preset <#>" "SAT 3"
"SAT 3 preset <#>" "Sirius <0-223>" "Sirius off""Sirius on"
"Sports game" *
"Tune" **
"Help"
* If you have said "Sports game", see the
following "Sports game" chart.
** If you have said "Tune", see the following
"Tune" chart.
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SYNC Services
A
Sirius Travel Link
B
Alerts
C
Calendar
D
SYNC Applications
E
Where Am I?
F If your vehicle is equipped with
Navigation, press the
Information button to access
these features. If your vehicle is not
equipped with Navigation, press the corner
of the touchscreen with the green tab.
SYNC Services (If Equipped,
United States Only)
Note: SYNC Services varies by trim level
and model year and may require a
subscription. Traffic alerts and turn-by-turn
directions available in select markets.
Message and data rates may apply. Ford
Motor Company reserves the right to change
or discontinue this product service at any
time without prior notification or incurring
any future obligation.
Note: SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See
Phone (page 364).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services. Note:
The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, if you would be
placed in an unsafe situation, or if you would
be directed into an area that you consider
unsafe. Maps used by this system may be
inaccurate because of errors, changes in
roads, traffic conditions or driving
conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
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Before making the call:
•
SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If:
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phones(s) previously paired or
connected to the system are thrown
from the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on. Vehicle Health Report (If
Equipped, United States Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
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