automatic transmission FORD C MAX HYBRID 2015 2.G Owners Manual

High Voltage Battery
General Information....................................145
Charging the High Voltage Battery.........147
High Voltage Battery Cut-Off
Switch...........................................................150
Transmission
Automatic Transmission............................152
Brakes
General Information
....................................155
Hints on Driving With Anti-Lock Brakes...........................................................156
Parking Brake.................................................156
Hill Start Assist..............................................156
Traction Control
Principle of Operation
.................................158
Using Traction Control................................158
Stability Control
Principle of Operation.................................159
Using Stability Control...............................160
Parking Aids
Parking Aid.......................................................161
Active Park Assist.........................................163
Rear View Camera........................................167
Cruise Control
Principle of Operation.................................170
Using Cruise Control....................................170
Driving Aids
Steering.............................................................172
Load Carrying
Rear Under Floor Storage..........................173
Luggage Covers
..............................................173
Load Limit
........................................................174 Towing
Towing a Trailer..............................................181
Transporting the Vehicle.............................181
Towing the Vehicle on Four Wheels.......181
Driving Hints
Breaking-In......................................................183
Economical Driving
......................................183
Driving Through Water
...............................184
Floor Mats
.......................................................185
Roadside Emergencies
Roadside Assistance..................................186
Hazard Warning Flashers...........................187
Fuel Shutoff....................................................187
Jump Starting the Vehicle.........................188
Collision, Damage or Fire Event...............191
Post-Crash Alert System...........................193
Customer Assistance
Getting the Services You Need...............194
In California (U.S. Only).............................195
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......................196
Utilizing the Mediation/Arbitration Program (Canada Only)
........................196
Getting Assistance Outside the U.S. and Canada.........................................................197
Ordering Additional Owner's Literature.....................................................198
Reporting Safety Defects (U.S. Only).............................................................198
Reporting Safety Defects (Canada Only)
.............................................................199
Fuses
Fuse Specification Chart..........................200
Changing a Fuse..........................................208
Maintenance
General Information
...................................209
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Table of Contents

Opening and Closing the Hood.............209
Under Hood Overview - Hybrid Electric
Vehicle (HEV)............................................210
Under Hood Overview -
Plug-In Hybrid
Electric Vehicle (PHEV)..........................212
Engine Oil Dipstick........................................213
Engine Oil Check...........................................213
Engine Coolant Check
................................214
Automatic Transmission Fluid Check............................................................218
Brake Fluid Check.........................................218
Power Steering Fluid Check......................218
Washer Fluid Check
.....................................218
Fuel Filter.........................................................218
Changing the 12V Battery..........................219
Checking the Wiper Blades.....................220
Changing the Wiper Blades.....................220
Adjusting the Headlamps
.........................222
Removing a Headlamp..............................223
Changing a Bulb...........................................223
Bulb Specification Chart...........................228
Changing the Engine Air Filter................230
Vehicle Care
General Information
...................................233
Cleaning Products.......................................233
Cleaning the Exterior..................................233
Waxing.............................................................234
Cleaning the Engine....................................234
Cleaning the Windows and Wiper Blades..........................................................235
Cleaning the Interior
...................................235
Cleaning the Instrument Panel and Instrument Cluster Lens........................235
Cleaning Leather Seats.............................236
Repairing Minor Paint Damage...............237
Cleaning the Alloy Wheels
........................237
Vehicle Storage.............................................237 Wheels and Tires
Temporary Mobility Kit..............................240
Tire Care
..........................................................246
Using Snow Chains....................................260
Tire Pressure Monitoring System..........260
Technical Specifications
...........................264
Capacities and Specific- ations
Engine Specifications................................266
Motorcraft Parts...........................................267
Vehicle Identification Number
...............268
Vehicle Certification Label.......................268
Transmission Code Designation
............269
Capacities and Specifications................270
Audio System
General Information....................................273
Audio Unit -
Vehicles With: SYNC/AM/
FM/CD..........................................................274
Audio Unit - Vehicles With: Premium AM/ FM/
CD..........................................................276
Audio Unit - Vehicles With: Sony AM/FM/ CD..................................................................278
Digital Radio
...................................................281
Satellite Radio..............................................283
Audio Input Jack..........................................286
USB Port
.........................................................286
Media Hub
......................................................287
SYNC™
General Information
...................................288
Using Voice Recognition...........................290
Using SYNC™ With Your Phone............292
SYNC™ Applications and Services......303
Using SYNC™ With Your Media Player............................................................310
SYNC™ Troubleshooting..........................318
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Table of Contents

3. Remove the old battery.
4. Insert a new battery with the + facing
downward. Press the battery down to
make sure it is fully in the housing.
5. Snap the battery cover back onto the transmitter and install the backup key.
Car Finder
Press the lock button on the key twice
within three seconds. The horn sounds and
the turn signals flash. We recommend you
use this method to locate your vehicle,
rather than using the panic alarm.
Note: If locking was not successful or if any
door or the liftgate is open, or if the hood is
open on vehicles with a perimeter alarm or
remote start, the horn does sound twice and
the lamp does not flash.
Sounding a Panic Alarm
(If Equipped)
Note: The panic alarm only operates when
the ignition is off. Press the button to activate the
alarm. Press the button again or
switch the ignition on to
deactivate it.
Remote Start (If Equipped) WARNING
To avoid exhaust fumes, do not use
remote start if your vehicle is parked
indoors or areas that are not well
ventilated. Note:
Do not use remote start if your vehicle
is low on fuel. The remote start button is on the
transmitter. This feature allows you to start your
vehicle from outside the vehicle. The
transmitter has an extended operating
range.
Vehicles with automatic climate control
can be configured to operate when the
vehicle is remote started. See Automatic
Climate Control
(page 104).
Many states and provinces have
restrictions for the use of remote start.
Check your local and state or provincial
laws for specific requirements regarding
remote start systems.
The remote start system does not work if
any of the following occur:
• The ignition is on.
• The alarm system triggers.
• You disable the feature.
• The hood is open.
• The transmission is not in
P.
• The vehicle battery voltage is too low.
• The powertrain fault indicator was on
the last time your vehicle was driven.
Remote Starting the Vehicle
Note: You must press each button within
three seconds of each other. If you do not
follow this sequence, your vehicle does not
remote start, the exterior lamps do not flash
twice, and the horn does not sound. The label on your transmitter details the
starting procedure.
To remote start your vehicle:
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Keys and Remote ControlsE138624 E138625 E138626

AUDIBLE WARNINGS AND
INDICATORS
Key in Ignition Warning Chime
Sounds when you open the driver's door
and you have left the key in the ignition
with it in the off or accessory position.
Engine On Warning Chime
A warning chime will sound when any door
is opened if the vehicle exceeds a relatively
low speed.
Keyless Warning Alert (If Equipped)
Sounds the horn twice when you exit the
vehicle and the keyless vehicle is in RUN,
indicating the vehicle is still on.
Headlamps On Warning Chime
Sounds when you remove the key from the
ignition and open the driver's door and you
have left the headlamps or parking lamps
on.
Parking Brake On Warning Chime
Sounds when you have left the parking
brake on and drive your vehicle. If the
warning chime remains on after you have
released the parking brake, have the
system checked by your authorized dealer
immediately.
Automatic Transmission Warning
Chime
Sounds when you have not moved the
transmission selector lever to position
P.
A message will be shown in the display.
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Instrument Cluster

Ignition Modes
The keyless starting system has three
modes:
•
Off: Turns the ignition off.
• Without applying the brake pedal,
press and release the button once
when the ignition is in the on mode,
or when the vehicle is on but not
moving.
• On:
All electrical circuits are
operational and the warning lamps and
indicators illuminate.
• Without applying the brake pedal,
press and release the button once.
• Start:
Starts the vehicle into Ready to
Drive mode (indicated by the green
"Ready to Drive" icon on the instrument
cluster). The engine may not start
when the vehicle starts.
• Press the brake pedal, and then
press the button until the vehicle
turns on. STARTING A GASOLINE
ENGINE
When the engine starts for the first time
on your drive, the idle speed increases, this
helps to warm up the engine. If the engine
idle speed does not slow down
automatically, have your vehicle checked
by an authorized dealer.
Before starting the vehicle, check the
following:
•
Make sure all occupants have fastened
their safety belts.
• Make sure the headlamps and
electrical accessories are off.
• Make sure the parking brake is on.
• Move the transmission selector lever
to position
P.
• Turn the ignition key to position
II. If
your vehicle is equipped with a keyless
ignition, see the following instructions.
Vehicles with an Ignition Key
Note: Do not touch the accelerator pedal.
1. Fully press the brake pedal.
2. Turn the key to position
III to start the
vehicle. Release the key when the
vehicle starts.
Note: Cranking may last for up to 15
seconds, or until the vehicle starts.
Note: If you cannot start the vehicle on the
first try, wait for a short period and try again.
Vehicles with Keyless Start
Note: Do not touch the accelerator pedal.
1. Fully press the brake pedal.
2. Press the button.
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Starting and Stopping the EngineE142555

During certain events (such as vehicle
servicing) your low voltage 12-volt battery
may become disconnected or disabled.
Once the battery is reconnected and after
driving the vehicle, the engine may
continue to operate for three to five
seconds after the key is turned to off. This
is a normal condition.
Braking: Your hybrid is equipped with
standard hydraulic braking and
regenerative braking. Regenerative braking
is performed by your transmission and it
captures brake energy and stores it in your
high voltage battery.
Driving to optimize fuel economy
Note: Having your engine running is not
always an indication of inefficiency. In some
cases, it is actually more efficient than
driving in electric mode.
Your fuel economy should improve
throughout your hybrid's break-in period.
As with any vehicle, your driving habits and
accessory usage can significantly impact
your fuel economy. For best results, keep
in mind these tips:
• Keep the tires properly inflated and
only use the recommended size.
• Aggressive driving increases the
amount of energy required to move
your vehicle. In general, you can
achieve better fuel economy with mild
to moderate acceleration and
deceleration. Moderate braking is
particularly important since it allows
you to maximize the energy captured
by the regenerative braking system.
Additional Tips:
• Do not carry extra loads.
• Be mindful of adding external
accessories that may increase
aerodynamic drag.
• Observe posted speed limits. •
Perform all scheduled maintenance.
• There is no need to wait for your engine
to warm up. The vehicle is ready to
drive immediately after starting.
EV+ Mode (C-MAX Energi Only)
Your vehicle will recognize your frequent
destinations and allow for more EV driving
as you approach them. For example, when
nearing your home it should be easier to
stay in electric mode. The EV indicator will
display EV+ when this mode is active. You
should see this approximately 1/8 mile
(200 meters) from a frequent destination.
See
Information Displays (page 88).
Note: Frequent destinations are learned by
your vehicle after two to four weeks of use.
You can clear these destinations with a
Driving History reset through the Settings
menu.
Note: You can switch the EV+ feature on
or off through the Driver Assist section of
the Settings menu.
Low Engine Use (If Equipped)
The low engine use mode is equipped on
Energi models only. The low engine use
mode will activate automatically when you
drive your vehicle with limited engine use.
The mode will maintain proper engine
lubrication at sufficient temperature. If your
vehicle is in low engine use mode when you
start the vehicle, a message will appear in
the information display. When your vehicle
is in low engine use mode, your vehicle will
automatically run the engine as necessary.
If you select the EV Now mode while the
vehicle is in the low engine use mode, EV
Now mode will be suspended for as long
as you are in low engine use mode The low
engine use mode will resume the next time
you start your vehicle and will
automatically stop when no longer needed.
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Unique Driving Characteristics

AUTOMATIC TRANSMISSION
WARNINGS
Always set the parking brake fully
and make sure the gearshift is
latched in park (P). Turn the ignition
to the off position and remove the key
whenever you leave your vehicle. Do not apply the brake pedal and
accelerator pedal simultaneously.
Applying both pedals simultaneously
for more than three seconds will limit
engine rpm, which may result in difficulty
maintaining speed in traffic and could lead
to serious injury. Automatic Transmission
Putting your vehicle in gear:
1. Fully press down the brake pedal.
2.
Move the gearshift lever to the desired
gear.
3. Come to a complete stop.
4. Move the gearshift lever and securely latch it in park (P). Park (P)
This position locks the transmission and
prevents the front wheels from turning.
Come to a complete stop before putting
your vehicle into and out of park (P). Reverse (R)
With the gearshift lever in reverse (R), your
vehicle will move backward. Always come
to a complete stop before shifting into and
out of reverse (R).
N (Neutral)
With the gearshift lever in neutral (N), your
vehicle can be started and is free to roll.
Hold the brake pedal down while in this
position.
Drive (D)
Drive (D) is the normal driving position for
the best fuel economy.
Low (L)
•
Provides maximum engine braking.
• The transmission may be shifted into
low (L) at any vehicle speed.
• Is not intended for use under extended
or normal driving conditions and results
in lower fuel economy.
Grade assist:
Press the transmission control switch on
the side of the gearshift lever to activate
grade assist. 152
C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review TransmissionE144820 E146092

GENERAL INFORMATION
Note:
Occasional brake noise is normal. If
a metal-to-metal, continuous grinding or
continuous squeal sound is present, the
brake linings may be worn-out. Have the
system checked by an authorized dealer. If
the vehicle has continuous vibration or
shudder in the steering wheel while braking,
have it checked by an authorized dealer.
Note: Brake dust may accumulate on the
wheels, even under normal driving
conditions. Some dust is inevitable as the
brakes wear and does not contribute to
brake noise. See Cleaning the Alloy
Wheels (page 237). See
Warning Lamps and
Indicators (page 83).
Wet brakes result in reduced braking
efficiency. Gently press the brake pedal a
few times when driving from a car wash or
standing water to dry the brakes.
Brake Over Accelerator
In the event the accelerator pedal
becomes stuck or entrapped, apply steady
and firm pressure to the brake pedal to
slow the vehicle and reduce engine power.
If you experience this condition, apply the
brakes and bring your vehicle to a safe
stop. Move the transmission to park (P),
switch the engine off and apply the parking
brake. Inspect the accelerator pedal for
any interference. If none are found and the
condition persists, have your vehicle towed
to the nearest authorized dealer.
Brake Assist
Brake assist detects when you brake
heavily by measuring the rate at which you
press the brake pedal. It provides
maximum braking efficiency as long as you
press the pedal. Brake assist can reduce
stopping distances in critical situations. Anti-lock Brake System
This system helps you maintain steering
control during emergency stops by keeping
the brakes from locking. This lamp momentarily
illuminates when you turn the
ignition on. If the light does not
illuminate during start up, remains on or
flashes, the system may be disabled. Have
the system checked by an authorized
dealer. If the anti-lock brake system is
disabled, normal braking is still effective. If the brake warning lamp
illuminates when you release the
parking brake, have the system
checked by an authorized dealer.
Regenerative Braking System
This feature is used to simulate the engine
braking of an internal combustion engine
and assist the standard brake system while
recovering some of the energy of motion
and storing it in the battery to improve the
range of your vehicle. The standard brake
system is designed to fully stop the car if
regenerative braking is not available.
During regenerative braking, the motor is
spun as a generator to create electrical
current. This recharges the battery and
slows the vehicle. In effect, once the
accelerator pedal is released, the motor
changes from an energy user to an energy
producer.
When the accelerator pedal is released or
the brake pedal is applied, the brake
controller automatically detects the
amount of deceleration requested and
optimizes how much of the deceleration
will be produced by regenerative braking.
The remaining portion is generated by
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review BrakesE144522 E144522

USING STABILITY CONTROL
AdvanceTrac® with Roll Stability
Control
™ (RSC®)
The system automatically activates when
you start your vehicle. The AdvanceTrac
with RSC system cannot be completely
turned off, but the electronic stability
control and roll stability control portions
of the system are disabled when the
transmission is in position R. You can turn
off the traction control portion of the
system independently. See
Using
Traction Control (page 158).
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Stability Control

PARKING AID (If Equipped)
WARNINGS
To help avoid personal injury, please
read and understand the limitations
of the system as contained in this
section. Sensing is only an aid for some
(generally large and fixed) objects when
moving in reverse on a flat surface at
parking speeds. Traffic control systems,
inclement weather, air brakes, and external
motors and fans may also affect the
function of the sensing system; this may
include reduced performance or a false
activation. To help avoid personal injury, always
use caution when in reverse (R) and
when using the sensing system.
This system is not designed to
prevent contact with small or moving
objects. The system is designed to
provide a warning to assist the driver in
detecting large stationary objects to avoid
damaging the vehicle. The system may not
detect smaller objects, particularly those
close to the ground. Certain add-on devices such as large
trailer hitches, bike or surfboard racks
and any device that may block the
normal detection zone of the system, may
create false beeps. Note:
Keep the sensors, located on the
bumper or fascia, free from snow, ice and
large accumulations of dirt. If the sensors
are covered, the system ’s accuracy can be
affected. Do not clean the sensors with
sharp objects.
Note: If your vehicle sustains damage to
the bumper or fascia, leaving it misaligned
or bent, the sensing zone may be altered
causing inaccurate measurement of
obstacles or false alarms. Note:
If your vehicle is equipped with
MyKey, it is possible to prevent turning the
sensing system off. See
MyKey ™ (page
49).
The sensing system warns the driver of
obstacles within a certain range of the
bumper area. The system turns on
automatically whenever the ignition is
switched on.
When receiving a detection warning, the
radio volume is reduced to a
predetermined level. After the warning
goes away, the radio volume returns to the
previous level.
Rear Sensing System
The rear sensors are only active when the
transmission is in reverse (R). As the
vehicle moves closer to the obstacle, the
rate of the audible warning increases.
When the obstacle is fewer than
12 in
(30 cm) away, the warning sounds
continuously. If a stationary or receding
object is detected farther than
12 in
(30 cm) from the side of the vehicle, the
tone sounds for only three seconds. Once
the system detects an object approaching,
the warning sounds again.
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Parking Aids