tow FORD C MAX HYBRID 2017 2.G Workshop Manual

GENERAL INFORMATION
Radio Frequencies and Reception
Factors
AM and FM frequencies are established by
the Federal Communications Commission
(FCC) and the Canadian Radio and
Telecommunications Commission (CRTC).
Those frequencies are:
•
AM: 530, 540-1700, 1710 kHz
• FM: 87.9-107.7, 107.9 MHz Radio Reception Factors
The further you travel from an AM or FM station, the
weaker the signal and the weaker the reception.
Distance and strength
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with the reception.
Terrain
When you pass a ground-based broadcast repeating
tower, a stronger signal may overtake a weaker one and
result in the audio system muting.
Station overload
CD and CD Player Information
Note: CD units play commercially pressed
4.75-inch (12 centimeter) audio compact
discs only. Due to technical incompatibility,
certain recordable and re-recordable
compact discs may not function correctly
when used in Ford CD players.
Note: Do not insert CDs with homemade
paper (adhesive) labels into the CD player
as the label may peel and cause the CD to
become jammed. You should use a
permanent felt tip marker rather than
adhesive labels on your homemade CDs.
Ballpoint pens may damage CDs. Please
contact an authorized dealer for further
information.
Note: Do not use any irregularly shaped
discs or discs with a scratch protection film
attached.
Always handle discs by their edges only.
Clean the disc with an approved CD
cleaner only. Wipe it from the center of the
disc toward the edge. Do not clean in a
circular motion. Do not expose discs to direct sunlight or
heat sources for extended periods.
MP3 and WMA Track and Folder
Structure
Audio systems capable of recognizing and
playing MP3 and WMA individual tracks
and folder structures work as follows:
•
There are two different modes for MP3
and WMA disc playback: MP3 and
WMA track mode (system default) and
MP3 and WMA folder mode.
• MP3 and WMA track mode ignores any
folder structure on the MP3 and WMA
disc. The player numbers each MP3
and WMA track on the disc (noted by
the MP3 or WMA file extension) from
T001 to a maximum of T255. The
maximum number of playable MP3 and
WMA files may be less depending on
the structure of the CD and exact
model of radio present.
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HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.
SATELLITE RADIO (If Equipped)
SIRIUS® broadcasts a variety of music,
news, sports, weather, traffic and
entertainment satellite radio channels. For
more information and a complete list of
SIRIUS satellite radio channels, visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call SIRIUS
at 1-888-539-7474.
Note: This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Reception Factors Potential satellite radio reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence
SIRIUS® Satellite Radio Service
Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. 303
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SIRIUS satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SIRIUS satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SIRIUS satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call SIRIUS
at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. When in
satellite radio mode, tune to channel 0.
Troubleshooting Action
Condition
Message
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring\b
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna.
No Signal
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating\b
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Action and description
Menu item
Replay audio on the current channel. You can replay approx-
imately 45 minutes of audio as long as you remain tuned to
the current station. Changing stations erases the previous
audio.
Replay
When you are in replay mode, you are not
able to select a different preset until you
return to live audio. Pressing this button
returns you to the live broadcast.
Live
Save the current song, artist, or team as a favorite. The system
alerts you when it plays again on any channel.
ALERT
Selecting this button allows you to enable and edit alerts. See
Settings (page 412).
Memory Presets
To set a preset, tune to the station then
press and hold one of the memory preset
buttons. The audio mutes briefly while the
system saves the station and returns once
the station is stored. There are three preset banks available for
SIRIUS. To access additional presets, tap
the preset button. The indicator on the
preset button shows which bank of presets
you are currently viewing.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. See
Settings
(page 412).
SIRIUS Satellite Radio Reception Factors and Troubleshooting Potential reception issues
For optimal reception performance, keep the antenna clear
of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunder-
storms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower,
a stronger signal may overtake a weaker one and the audio
system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interfer-
ence and the audio system may mute.
Satellite radio signal
interference
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Troubleshooting tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SIRIUS at 1-888-539-
7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle antenna.
Satellite acquiring
signal\b
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating\b
Contact SIRIUS at 1-888-539-
7474 to resolve subscription
issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SIRIUS has updated the chan-
nels available for your vehicle.
SIRIUS Subscription
updated
HD Radio ™ Information (If
Available)
Note: This feature may not be available in
all markets. To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 412).
Note: HD Radio broadcasts are not
available in all markets.
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Description
Item
Callout
This indicates which mode is active within the vehicle
system.
Power Flow
A
Action and Description
Menu Item
The electric motor and
gasoline engine are
powering the vehicle.
Status: Hybrid Drive
The hybrid system is
storing power in the high-
voltage battery.
Status: Charging HV
Battery
The vehicle is either at
rest, or sharing very little
power between the elec-
tric system parts.
Status: Idle
The vehicle is driving in
electric mode (the power
is coming from the elec-
tric motor). The gasoline
engine is off in this mode.
Status: Electric Drive
The high-voltage battery
charging from the char-
ging station is complete.
Status: Charge Complete
Shows the direction of power flow between the
wheels and the electric motor.
Motor-to-Wheel Flow
B
Represents the hybrid electric motor. The higher the
motor power is, the larger the circle around this node.
Any time the vehicle is ready to be driven, the motor
node illuminates.
Electric Motor
C
Shows the direction of power flow between the high-
voltage battery and the electric motor. Flow toward
the motor indicates the battery is providing power to
accelerate the vehicle (discharging the battery). Flow
toward the battery indicates the electric motor is
providing power to the battery (charging the battery).
1
Battery-to-
Motor Flow
D
Appears when you plug your vehicle into the charging
station. When charging the high voltage battery from
the charging station, you can see flow from the plug
to the battery on the screen.
Plug
E
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect Extended Service Plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect Extended Service Plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
Extended Service Plan. With Ford Protect
you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
Extended Service Plans with different
levels of coverage. Ask your authorized
dealer for details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect Extended Service Plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect Extended Service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
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Less Cost to Properly Maintain Your
Vehicle
Ford Protect Extended Service Plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment.
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
Extended Service Plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect Extended
Service Plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
Extended Service Plan. Ford Protect
Extended Service Plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect Extended
Service Plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect Extended
Service Plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect Extended Service Plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Protect Extended
Service Plan coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect Extended Service Plan that
is right for you.
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NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™ (If
Equipped)
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental waste at the same time.
This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.When to expect the message prompting you to change your oil
Vehicle use and example
Miles (kilometers)
Normal
7500-10000
(12000-16000) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499
(8000-11999) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999
(4000-7999) Maximum load or towing
Extreme hot or cold operation
Normal Maintenance Intervals At every oil change interval as indicated by the information display.
1, 2
Change engine oil and filter. 3
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
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A
A/C
See: Climate Control......................................... 109
About This Manual...........................................7
ABS See: Brakes............................................................ 162
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 163
Accessories....................................................437 Exterior style........................................................ 437
Interior style.......................................................... 437
Lifestyle.................................................................. 437
Peace of mind..................................................... 437
Accessories See: Replacement Parts
Recommendation............................................ 12
Active Park Assist.........................................170 Automatic Steering into Parking
Space................................................................... 171
Deactivating the Park Assist Feature...........172
Troubleshooting the System.......................... 173
Using Active Park Assist................................... 170
Adjusting the Headlamps.........................236 Horizontal Aim Adjustment............................ 237
Vertical Aim Adjustment................................. 236
Adjusting the Steering Wheel...................68
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control......................................... 109
Air Filter See: Changing the Engine Air Filter.............244
Alarm See: Anti-Theft Alarm......................................... 67
Ambient Lighting.............................................77
Anti-Theft Alarm
............................................67
Arming the Alarm................................................. 67
Disarming the Alarm........................................... 67
Appendices....................................................459
Apps.................................................................409 ........................................................................\
......... 409
SiriusXM Traffic and Travel Link..................... 411
At a Glance........................................................16
Audible Warnings and Indicators..............91 Automatic Transmission Warning
Chime................................................................... 91
Engine On Warning Chime................................. 91Headlamps On Warning Chime.......................
91
Key in Ignition Warning Chime......................... 91
Keyless Warning Alert ......................................... 91
Parking Brake On Warning Chime................... 91
Audio Control..................................................68 Seek, Next or Previous....................................... 69
Audio System................................................289 General Information......................................... 289
Audio Unit - Vehicles With: AM/FM/CD/ Satellite Radio...........................................298
Audio Unit - Vehicles With: AM/FM/ CD
..................................................................290
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................293
Audio Unit - Vehicles With: Sony AM/ FM/CD...........................................................294
Menu Structure.................................................. 296
Autolamps.........................................................74 Windshield Wiper Activated
Headlamps......................................................... 75
Automatic Climate Control......................109 Dual Zone Temperature Control..................... 111
Single Zone Temperature Control.................110
Smart Zone............................................................. 111
Temperature Control.......................................... 110
Automatic Engine Shutdown...................133
Automatic Transmission
...........................159
Brake-Shift Interlock......................................... 160
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 161
Understanding the Shift Positions of your Automatic Transmission............................. 159
Automatic Transmission Fluid Check.............................................................232
Autowipers.........................................................71
Auxiliary Power Points................................126 110 Volt AC Power Point................................... 126
12 Volt DC Power Point..................................... 126
Locations............................................................... 126
B
Battery See: Changing the 12V Battery...................... 233
Blind Spot Information System...............179 Switching the System Off and On................181
System Errors...................................................... 180
Using the System................................................ 179
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