key FORD C-MAY HYBRID 2018 Repair Manual

To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call
Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available. To accept the call, select: Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Ignore the call by doing nothing. SYNC 3
logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
• 911 Assist (United States and Canada
only). See Settings (page 383).
You can select any of the following during
an active phone call:
366
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing SYNC™ 3
(If Equipped)

Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad
You can switch the
microphone off so
the caller does not
hear you.
Mute Item
Privacy Transfer the call to
the cell phone or
back to SYNC 3.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select: Action and Description
Menu Item
Have SYNC 3 read the message to you.
Hear It
View the text on the touchscreen.
View
To call the sender.
Call
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.
Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlay
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
• Make calls.
• Send and receive messages.
• Listen to music.
• Use your phone's voice assistant. Apple CarPlay and Android Auto disable
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
1. Plug your phone into a USB port. See
USB Port
(page 293).
367
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing SYNC™ 3
(If Equipped)

Note:
Data, for example the Vehicle
Identification Number (VIN), SIM Card ID,
and data plan usage, is shared between
Ford and the vehicle network carrier to
provide the Vehicle Hotspot service in
accordance with your vehicle network carrier
agreement, coverage and availability, and
may be used to enable a seamless transition
from an old to new embedded modem and
to confirm any updates are successfully
delivered.
Note: For your convenience data usage may
be available for monitoring under Settings
but may not reflect actual or current usage.
The vehicle network carrier is responsible
for providing information about your
account. Please contact the vehicle network
carrier for more information.
Note: Ford may need to update operating
system software on your vehicle, including
security updates and bug fixes, to keep
connected services current, like Vehicle
Hotspot, without prior notice to you.
Note: If you do not have an active vehicle
hotspot data plan, open your web browser
and go to a website using the HTTP protocol
to be automatically redirected to the vehicle
network carrier landing page where you can
purchase data. Websites using HTTPS will
not automatically redirect. Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.
This sets the color to the highest intensity.
You can drag the colors up and down to
increase or decrease the intensity.
To switch ambient lighting off, press the
active color once or drag the active color
all the way down to zero intensity.
Vehicle
Note: Your vehicle may not have all of
these features.
You can select the following features to
update their settings.
Door Keypad Code
Select this button to add or erase a
personal door keypad code. To add or
erase a personal code, you first need to
enter the five-digit factory set code. You
can find this code on the owner's wallet
card in the glove box or from your
authorized dealer.
Camera Settings
To make adjustments using the touchscreen, select: Action and Description
Message
Camera Settings
Then select from the following: You can enable or disable this option using the slider.
Rear Camera
Delay
You can find more information on the rear-view camera system in the parking aids chapter
of your owner manual.
395
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing SYNC™ 3
(If Equipped)

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
407
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing SYNC™ 3
(If Equipped)

Personal Profiles
Possible cause and solution
Issue
Personal Profiles have not been set up.
I cannot create a profile. An invalid profile name was entered.
A memory button was not selected when
prompted.
The vehicle
’s ignition was not On and in
Park or was shifted out of Run or Park while
creating a profile.
Personal Profiles is turned off.
The lock button was not selected on a
keyfob when prompted.
I cannot link a keyfob. The keyfob selected was already associ-
ated to another profile and an overwrite
was declined.
A profile recall was performed while linking
a keyfob.
The vehicle
’s ignition was not On and in
Park, or was shifted out of Run or Park while
linking a keyfob.
The old linking method is used.
The unsaved setting is not supported by
Personal Profiles.
My personalized settings do not save. A different Personal Profile is active than
expected.
Another user has changed settings for the
wrong Personal Profile.
A Personal Profile has not been created.
My profile will not recall. Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linked
to a profile.
408
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing SYNC™ 3 (If Equipped)

Personal Profiles
Possible cause and solution
Issue
The keyfob being used is not linked to a
profile.
The wrong keyfob is being used.
A button other than unlock or remote start
is being pressed on a linked keyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.
My preset positions recall but my profile
does not.
The vehicle is in motion.
My profile recalls but my preset positions
do not. The preset positions are the same as the
Guest or previously active profile.
Unlink and relink your keyfob in the
Personal Profiles menu. You may need to
see your authorized dealer.
I lost a keyfob.
Keyfobs had been erased and reprogramed.
This could happen if you let dealership add
a new keyfob to replace lost one.
I lost all profiles.
Master Reset had been performed without
your acknowledgement.
409
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing SYNC™ 3 (If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company warrants your
vehicle's Ford Original Accessory through
the warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Custom graphics.
• Hood deflector*.
• Side window deflectors*.
• Splash guards.
Interior style
• Accent lighting.
• Cargo area protector.
• Door sill plates.
• Floor mats. Lifestyle
•
Ash cup or smoker's packages.
• Cargo net*.
• Rear seat entertainment.
• Roof racks and carriers*.
• Soft cargo organizers.
• Tablet cradle*.
Peace of mind
• Bumper-mounted parking assist
system*.
• Car covers.
• Charge cord storage bag*.
• First aid kit.
• Keyless entry keypad.
• Rear bumper protector.
• Remote start.
• Roadside assistance kit*.
• Vehicle security systems.
• Wheel locks.
411
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Accessories

A
A/C
See: Climate Control......................................... 106
About This Manual...........................................7
ABS See: Brakes............................................................ 153
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 154
Accessories......................................................411 Exterior style.......................................................... 411
Interior style........................................................... 411
Lifestyle................................................................... 411
Peace of mind....................................................... 411
Accessories See: Replacement Parts
Recommendation............................................ 12
Active Park Assist..........................................161 Automatic Steering into Parking
Space................................................................. 163
Deactivating the Park Assist Feature..........163
Troubleshooting the System.......................... 164
Using Active Park Assist................................... 162
Adjusting the Headlamps.........................225 Horizontal Aim Adjustment........................... 226
Vertical Aim Adjustment................................. 225
Adjusting the Steering Wheel...................68
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control......................................... 106
Air Filter See: Changing the Engine Air Filter.............232
Alarm See: Anti-Theft Alarm......................................... 67
Ambient Lighting
............................................78
Anti-Theft Alarm............................................67
Arming the Alarm................................................. 67
Disarming the Alarm........................................... 67
Appendices....................................................433
Apps.................................................................380 ........................................................................\
.......... 380
SiriusXM Traffic and Travel Link................... 382
At a Glance........................................................16
Audible Warnings and Indicators............90 Automatic Transmission Warning
Chime................................................................... 91
Engine On Warning Chime............................... 90Headlamps On Warning Chime.......................
91
Key in Ignition Warning Chime........................ 90
Keyless Warning Alert ....................................... 90
Parking Brake On Warning Chime................... 91
Audio Control..................................................68 Seek, Next or Previous....................................... 69
Audio System.................................................277 General Information.......................................... 277
Audio Unit - Vehicles With: AM/FM/CD/ Satellite Radio...........................................282
Menu Structure.................................................. 284
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Touchscreen Display
.................280
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................278
Audio Unit - Vehicles With: Sony Audio System..........................................................287
Autolamps.........................................................75 Windshield Wiper Activated
Headlamps......................................................... 75
Automatic Climate Control
......................106
Smart Zone........................................................... 107
Automatic Engine Shutdown...................129
Automatic Transmission...........................150 Brake-Shift Interlock Override........................ 151
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 152
Understanding the Shift Positions of your Automatic Transmission............................ 150
Automatic Transmission Fluid Check
............................................................220
Autowipers.........................................................71 Autowipers Settings............................................ 72
Auxiliary Power Points
................................122
110 Volt AC Power Point.................................... 122
12 Volt DC Power Point...................................... 122
Locations................................................................ 122
B
Battery See: Changing the 12V Battery...................... 222
Blind Spot Information System...............170 Switching the System Off and On.................171
System Errors......................................................... 171
Using the Blind Spot Information System............................................................... 170
463
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index

BLIS
See: Blind Spot Information System...........170
Body Styling Kits..........................................243
Bonnet Lock See: Opening and Closing the Hood............212
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check
.........................................221
Brakes...............................................................153
General Information.......................................... 153
Breaking-In......................................................183
Bulb Specification Chart............................231
C
Cabin Air Filter...............................................109
California Proposition 65..............................11
Capacities and Specifications
................274
Specifications...................................................... 274
Car Wash See: Cleaning the Exterior.............................. 235
Catalytic Converter......................................144 On-Board Diagnostics (OBD-II).................... 145
Readiness for Inspection and Maintenance (I/M) Testing................................................... 145
Center Console
..............................................124
Changing a Bulb...........................................226
Replacing Fog, Park and Direction Indicator
Bulbs.................................................................. 228
Replacing Headlamp Bulbs........................... 226
Replacing License Plate Lamp Bulb..........230
Replacing Reverse Lamp and Tail Lamp Bulbs.................................................................. 229
Replacing Tail, Brake and Direction Indicator Bulbs............................................... 228
Replacing the Center High Mounted Brake Lamp Bulbs..................................................... 230
Changing a Fuse...........................................210 Fuses....................................................................... 210
Changing the 12V Battery..........................222
Changing the Engine Air Filter.................232 Air Cleaner Assembly Components............232
Installing the Engine Air Filter
Element............................................................ 233
Removing the Engine Air Filter Element............................................................ 233Changing the Wiper Blades.....................223
Changing the Rear Window Wiper
Blade
.................................................................. 224
Changing the Windshield Wiper Blades................................................................ 224
Service Position.................................................. 223
Checking MyKey System Status...............55 MyKey Distance.................................................... 55
Number of Admin Keys...................................... 55
Number of MyKeys.............................................. 55
Checking the Wiper Blades......................223
Child Restraint and Seatbelt Maintenance.................................................35
Child Restraint Positioning
..........................27
Child Safety.......................................................18
General Information............................................. 18
Child Safety Locks.........................................28 Left-Hand Side...................................................... 29
Right-Hand Side................................................... 29
Cleaning Leather Seats
.............................240
Cleaning Products.......................................235
Materials................................................................ 235
Cleaning the Engine
....................................237
Cleaning the Exterior..................................235
Body Paintwork Preservation........................ 236
Cleaning Stripes or Graphics......................... 236
Cleaning the Chrome Trim............................. 236
Cleaning the Headlamps................................ 236
Cleaning the Rear Window............................ 236
Cleaning the Instrument Panel and Instrument Cluster Lens.........................239
Cleaning the Interior...................................238 Fabric, Carpets, Cloth Seats, Headliners
and Floor Mats............................................... 238
Instrument Cluster Screens, LCD Screens and Radio Screens....................................... 239
Leather Interior................................................... 238
Rear Windows..................................................... 239
Seatbelts............................................................... 238
Storage Compartments, Cup Holders and Ashtrays............................................................ 239
Suede Micro Fiber Fabric................................ 238
Cleaning the Wheels
..................................240
Cleaning the Windows and Wiper Blades............................................................237
Clearing All MyKeys.......................................53
Climate Control
............................................106
464
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index

Collision, Damage or Fire Event...............191
Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries....................... 191
Coolant Check See: Engine Coolant Check............................. 216
Crash Sensors and Airbag Indicator........45
Creating a MyKey............................................53 Programming/Changing Configurable
Settings............................................................... 53
Cross Traffic Alert
...........................................171
Blocked Sensors.................................................. 173
Switching the System Off and On................173
System Errors........................................................ 173
System Lights, Messages and Audible Alerts................................................................... 173
System Limitations............................................. 173
Using the Cross Traffic Alert System............171
Cruise Control
.................................................69
Principle of Operation...................................... 168
Cruise control See: Using Cruise Control................................ 168
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps.............................76
Digital Radio
..................................................288
HD Radio Reception and Station
Troubleshooting............................................ 289
Direction Indicators
........................................77
Doors and Locks..............................................57
Driver and Passenger Airbags...................39 Children and Airbags.......................................... 40
Proper Driver and Front Passenger Seating Adjustment........................................................ 39
Driver Knee Airbag
.........................................44
Driving Aids.....................................................170
Driving Hints...................................................183
Driving Through Water...............................184
DRL See: Daytime Running Lamps......................... 76E
Economical Driving
......................................183
EcoSelect.........................................................133
Electric Vehicle Information
.....................376
Power Flow........................................................... 376
Electromagnetic Compatibility
..............433
Emission Law.................................................143 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........144
Tampering With a Noise Control System............................................................... 143
End User License Agreement
.................435
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 435
Engine Block Heater
....................................128
Using the Engine Block Heater...................... 129
Engine Coolant Check
................................216
Adding Coolant.................................................... 217
Coolant Change.................................................. 219
Engine Coolant Temperature Management.................................................. 220
Fail-Safe Cooling................................................ 219
Recycled Coolant................................................ 218
Severe Climates.................................................. 218
Engine Emission Control............................143
Engine Immobilizer See: Passive Anti-Theft System.................... 66
Engine Oil Check
...........................................215
Adding Engine Oil............................................... 215
Operating in Cold Climates and Short Driving Cycles.................................................. 215
Engine Oil Dipstick.......................................215
Engine Specifications
.................................270
Entertainment...............................................352 AM/FM Radio...................................................... 354
Apps........................................................................\
362
Bluetooth Stereo or USB................................. 361
CD........................................................................\
... 360
HD Radio ™ Information (If
Available)......................................................... 357
SiriusXM® Satellite Radio (If Activated)........................................................ 354
Sources.................................................................. 353
Supported Media Players, Formats and Metadata Information................................ 362
USB Ports............................................................. 362
Environment
......................................................15
465
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index