battery FORD C-MAY HYBRID 2018 Manual PDF

To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call
Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available. To accept the call, select: Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Ignore the call by doing nothing. SYNC 3
logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
• 911 Assist (United States and Canada
only). See Settings (page 383).
You can select any of the following during
an active phone call:
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Description
Item
Callout
This indicates which mode is active within the vehicle
system.
Power Flow
A
Action and Description
Menu Item
The electric motor and
gasoline engine are
powering the vehicle.
Status: Hybrid Drive
The hybrid system is storing
power in the high-voltage
battery.
Status: Charging HV
Battery
The vehicle is either at rest,
or sharing very little power
between the electric system
parts.
Status: Idle
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Description
Item
Callout
The vehicle is driving in
electric mode (the power is
coming from the electric
motor). The gasoline engine
is off in this mode.
Status: Electric Drive
Shows the direction of power flow between the
wheels and the electric motor.
Motor-to-Wheel Flow
B
Represents the hybrid electric motor. The higher the
motor power is, the larger the circle around this node.
Any time the vehicle is ready to be driven, the motor
node illuminates.
Electric Motor
C
Shows the direction of power flow between the high-
voltage battery and the electric motor. Flow toward
the motor indicates the battery is providing power to
accelerate the vehicle (discharging the battery). Flow
toward the battery indicates the electric motor is
providing power to the battery (charging the battery).
1
Battery-to-
Motor Flow
D
Includes all power usage from the low voltage
accessories such as the climate control fan, head-
lights and heated seats. The higher the power usage
is from these accessories, the larger the circle around
the node. This node illuminates anytime the vehicle
is on since there is always some low level power in
use.
2
Other
E
Includes the power usage from the high-voltage
climate control components such as the electric A/
C compressor. The higher the power usage is from
these components, the larger the circle around this
node.
2,3
Climate
F
Represents your high-voltage battery. A circle illumin-
ates around the node when the high-voltage battery
is receiving power from regenerative braking or engine
charging. The higher the power going into the high-
voltage battery, the larger the circle around this node.
Battery
G
Represents the fuel tank in the vehicle.
Fuel
H
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Description
Item
Callout
Shows flow from the fuel tank to the engine when
the engine is on and using fuel (there are some cases
where the engine is on, but not using any fuel). When
the engine is on, but not using fuel, the engine node
is active, but the fuel flow path is off. An example of
this is when your foot is off the accelerator pedal and
the vehicle is traveling at a high speed.
Fuel-to-Engine Flow
I
Provides you with the reason(s) the gasoline engine
is on. When the gasoline engine is off, this display
does not appear.Engine On due to reasons
displayed by the system are in a chart following this
list.
Engine On due to:
J
Shows the direction of power flow between the
engine and the electric motor. The direction indicates
if the engine is providing power to the high-voltage
electrical system, or if the high-voltage electrical
system is providing power to control or start the
engine.
Motor-to-Engine Flow
K
Represents the gasoline engine. It illuminates only
when the gasoline engine is on. The higher the engine
power is, the larger the circle around this node.
Engine
L
Shows the direction of the power flow between the
engine and the wheels.
Engine-to-Wheels Flow
M
Represents the power going to the wheels. The higher
the wheel power is, the larger the circle around this
node. When the engine is off, drive power displays in
blue. When the engine is on, drive power displays in
grey.
Drive
N
1 The battery-to-motor flow includes
battery power the vehicle is using for
acceleration. It does not include energy the
vehicle is using for accessories (such as air
conditioning, headlights and radio). This
screen displays accessories and climate
usage separately. 2
Accessories
indicates electrical power
demands from your vehicle ’s accessory
systems. Accessories use power but do not
contribute to making the vehicle move. The
power flow displays power usage from the
climate control system and other
accessories separately.
3 The climate control system may
determine A/C is necessary even when you
turn it off. In this case, you may see some
climate power when the A/C is off.
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Engine On due to
The engine is on because of the heater setting. Reduce
or turn off the heater setting to return to electric mode.
Heater Setting
The engine is on because the vehicle speed exceeds
the level for electric mode operation. Reduce the speed
to return to electric mode.
High Speed
The engine is on when applying pressure to the acceler-
ator pedal or switching on the speed control. Reduce
pressure on the accelerator pedal or switch off the
speed control to return to full electric mode.
Drive Power
The engine is on because the vehicle is in neutral gear.
Shift out of neutral gear to return to electric mode.
Neutral Gear
The engine is on because the vehicle is in low gear. Shift
out of low gear to return to electric mode.
Low Gear
The engine is on to charge the high-voltage battery. The
vehicle returns to electric mode once the battery is
charged.
Battery Charging
The engine is on to optimize vehicle operation. The
vehicle returns to electric mode when possible.
Normal Operation
The engine is on to provide increased powertrain
braking. This can occur when you turn on the grade
assist feature, when speed control is on or when driving
with your foot off the accelerator pedal. Turning off
grade assist or speed control may allow the vehicle to
return to electric mode.
Engine Braking Active
APPS
The system enables voice, steering wheel,
and touch screen control of SYNC 3
AppLink enabled smartphone apps.
Once an app is running through AppLink,
you can control main features of the app
through voice commands and steering
wheel controls.
Note: Available AppLink enabled apps will
vary by market. Note:
You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit: Websites
owner.ford.com
www.syncmyride.ca
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Action and Description
Menu Item
Text Messaging
You can then select: No sound plays when a message comes to your phone.
No Alert
(Silence)
You can select one of the three available notification sounds.
When enabled, a voice prompt alerts you when you receive a new
message.
Voice Readout
You can enable and disable the following options as well: Action and Description
Menu Item
When enabled, vehicle audio (such as radio or apps) is muted for the
duration of the phone call even when the phone call is in privacy.
Mute Audio in
Privacy
When enabled, an alert displays that your phone is roaming when
you attempt to place a call.
Roaming
Warning
When enabled, a message displays when the battery on your phone
is running low.
Low Battery
Notification
911 Assist
Note: This service is only available in the
United States and Canada. Select this button to modify the on or off
setting for this feature. If the mobile
phone
’s contacts have been downloaded,
you can adjust the following option: Action and Description
Menu Item
You can select up to two numbers from your mobile device's phone-
book as emergency contacts for quick access at the end of the 911
Assist call process.
Set Emergency
Contacts
Radio
This button is available if a Radio source
such as AM or FM is the active media
source. Pressing the button allows you to
access the following features:
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Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
When you select valet mode a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.
Note:
If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.
United States: 1-800-392-3673
Canada: 1-800-565-3673 To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.
To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility,
refer to the regional Ford or Lincoln
website.Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction.
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Cell phone issues
Possible solution
Possible cause
Issue
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Convert the file to a supported format. See
Entertainment (page 352).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
383).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons. Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
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