steering FORD E-350 2018 Owner's Guide

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
Helpful Hints
•
Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice button, wait
until after the tone sounds and
Listening appears before saying a
command. Any command spoken
before this does not register with the
system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice button.
Initiating a Voice Session Initiate a voice session by
pressing the voice button on the
steering wheel controls. See
Voice Control (page 45).
When prompted you can say any of the following: If you want the system to carry out the following
Voice command
Stream audio from your phone.
Bluetooth Audio
Cancel the requested action.
Cancel
Access mobile applications.
mobile (apps | applica-
tions)
Make calls.
Phone
Access the device connected to your USB port.
USB [1]
Run a vehicle health report.
Vehicle Health (Report)
221
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing SYNC™
(If Equipped)E142599

If you want the system to carry out the following
Voice command
Adjust the level of voice interaction and feedback.
Voice Settings | Voice
Preferences
Hear a list of voice commands available in the current mode.
Help
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or
stop or exit.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where mobile (apps | applications) appears, you must say mobile followed
by either apps or applications.
You do not need to say words that appear within square brackets. For example, for where
(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.
Note: SYNC Services and Vehicle health report are only available in the United States of
America.
System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback. The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level Initiate a voice session by
pressing the voice button on the
steering wheel controls. See
Voice Control (page 45).
When prompted say the following: If you want the system to carry out the following
Voice command
Voice Settings | Voice Preferences
Followed by either of the following: Provide more detailed interaction and guidance.
Interaction Mode
Standard
Provide less audible interaction and more tone prompts.
Interaction Mode
Advanced
The system defaults to the standard interaction mode.
222
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing SYNC™
(If Equipped)E142599

Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and Description
Message
Press the OK button to confirm and enter the 911 Assist menu.
911 Assist
Press the OK button when the desired option appears in the
radio display.
On
Off
Off selections include: Action and Description
Message
Provides a display and voice reminder at phone connection
at vehicle start.
Off with reminder:
Provides a display reminder only without a voice reminder at
phone connection.
Off without reminder:
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
238
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing SYNC™ (If Equipped)

Action and Description
Voice command
The live operator can assist you by searching for businesses
by name or by category, residential addresses by street
address or by name or specific street intersections.
The system may prompt you to speak with an operator when
it has difficulty matching your voice request. Operator Assist
is a feature of your SYNC Services subscription. For more
information on Operator Assist, visit www.SYNCMyRide.com/
support.
If you miss a turn, SYNC automatically asks if you want the
route updated. Say yes when prompted and the system sends
a new route to your vehicle.
Yes
*
* During an active route.
Disconnecting from SYNC Services
To disconnect from SYNC services, say: Action and Description
Voice command
From the SYNC Services main menu, or press and hold the
phone button on the steering wheel.
Goodbye
SYNC Services quick tips SYNC Services quick tips
You can personalize your Services feature to provide quicker
access to your most used or favorite information. You can
save address points, for example work or home. You can also
save favorite information like sports teams or a news
category. You can learn more about personalization by logging
onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time while connected to SYNC
Services to interrupt a voice prompt or an audio clip and say
your voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-enabled
cellular phone number, not your VIN (Vehicle Identification
Number). You can pair and connect your phone to any vehicle
equipped with SYNC Services and continue enjoying your
personalized services.
Portable
244
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing SYNC™ (If Equipped)

SYNC Services quick tips
You can even access your account outside your vehicle. Just
use the number on your phone's call history. Traffic and
Directions features do not function properly but information
services and the 411 connect and text message features are
available.
SYNC™ APPLINK ™
SYNC Mobile Apps
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Note: iPhone users need to connect the
phone to the USB port in order to start the
application.
Note: The AppLink feature is not available
if your vehicle is equipped with the MyFord
Touch system.
Note: Depending on your display type, you
can access AppLink from the media menu,
the phone menu, or by using voice
commands. Once an app is running through
AppLink, you can control main features of
the app through voice commands and
steering wheel controls.
To Access Using the Phone Menu
Press the phone button to access the
SYNC phone menu on-screen. You can
then scroll to: Menu item
Press OK to access a list
of available applications.
Mobile Apps Menu item
Scroll through the list of
available applications and
press OK to select a
particular app. Once an
app is running through
SYNC, you can access an
app ’s menu by pressing the
MENU
button to first
access the SYNC menu.
Scroll until the app name followed by
"Menu", is displayed (such as, sticher
Menu), then press
OK. From here, you can
access an application's features, such as
Thumbs up and Thumbs down.
For more information, please visit: Website
www.SYNCMyRide.com
To Access Using the Media Menu
Press the
AUX button on the center
console.
245
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing SYNC™
(If Equipped)

Check every six months
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-point inspection
Horn operation
Accessory drive belt(s)
Radiator, cooler, heater and A/C hoses
Battery performance
Suspension component for leaks ordamage
Engine air filter
Steering and linkage
Exhaust system
Tires (including spare) for wear and properpressure**
Exterior lamps and hazard warning system
operation
Windshield for cracks, chips or pits
Fluid levels *
; fill if necessary
Washer spray and wiper operation
For oil and fluid leaks
* Brake, coolant recovery reservoir, automatic transmission, power steering and window
washer.
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
272
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing Scheduled Maintenance

Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED MAINTENANCE Maintenance
Change engine oil and filter.
Every
7,500 mi
(12,000 km) Rotate tires
1
, inspect tire wear and measure tread depth.
Inspect wheels and related components for abnormal noise, wear, looseness
or drag.
Perform multi-point inspection (recommended).
1 Vehicles with dual rear wheels should rotate the front wheels when specified; rear wheels
only if unusual wear is noted. Maintenance
Inspect automatic transmission fluid level. Consult dealer for requirements.
Every
15,000 mi
(24,000 km) Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect steering linkage, ball joints, suspension, tie-rod ends, driveshaft and
U-joints. Other Maintenance Items
Replace engine air filter.
Every 30,000 mi
(48,000 km)
Replace front wheel bearing grease and grease seal if non-
sealed bearings are used.
Every
60,000 mi
(96,000 km)
Replace spark plugs.
Every
97,500 mi
(157,000 km) Replace rear axle fluid. See Special Operating Condi-
tions Scheduled Maintenance (page 275).
273
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing Scheduled Maintenance

A
A/C
See: Climate Control.......................................... 64
About This Manual...........................................5
ABS See: Brakes............................................................. 90
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 90
Accessories....................................................265 Exterior Style....................................................... 265
Interior Style........................................................ 265
Peace of Mind..................................................... 265
Accessories See: Replacement Parts
Recommendation............................................ 10
Adjusting the Headlamps..........................153 Vertical Aim Adjustment Procedure............153
Adjusting the Steering Wheel....................45
Airbag Disposal...............................................36
Air Conditioning See: Climate Control.......................................... 64
Air Filter See: Changing the Engine Air Filter.............158
Appendices....................................................288
At a Glance........................................................14
Audible Warnings and Indicators.............55 Fail-Safe Cooling Warning Chime.................. 55
Headlamps On Warning Chime...................... 55
Key in Ignition Warning Chime........................ 55
Parking Brake On Warning Chime.................. 55
Shift to Park Warning Chime........................... 55
Audio System
...............................................209
General Information......................................... 209
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................210
Audio Unit - Vehicles With: AM/FM.......212
Automatic Transmission
.............................86
Brake-Shift Interlock........................................... 87
If Your Vehicle Gets Stuck In Mud or Snow.................................................................... 88
Putting your vehicle in or out of gear:...........86
Automatic Transmission Fluid Check.............................................................146
Automatic Transmission Fluid Filter...........149
Checking Automatic Transmission Fluid..................................................................... 147Auxiliary Power Points
...................................71
110 Volt AC Power Point...................................... 71
12 Volt DC Power Point........................................ 71
Locations.................................................................. 71
Auxiliary Switches
.......................................266
B
Battery See: Changing the 12V Battery....................... 151
Bonnet Lock See: Opening and Closing the Hood...........139
Booster Seats
..................................................20
Types of Booster Seats....................................... 21
Brake Fluid Check.........................................149
Brakes................................................................90 General Information........................................... 90
Breaking-In.......................................................114
Bulb Specification Chart...........................156
C
California Proposition 65...............................9
Capacities and Specifications - 6.2L
.................................................................199
Alternative Engine Oil for Extremely Cold
Climates........................................................... 203
Specifications..................................................... 200
Capacities and Specifications - 6.8L
................................................................203
Alternative Engine Oil for Extremely Cold
Climates........................................................... 208
Specifications..................................................... 205
Capacities and Specifications.................194
Car Wash See: Cleaning the Exterior............................... 159
Catalytic Converter........................................83 On-Board Diagnostics (OBD-II)..................... 84
Readiness for Inspection and Maintenance (I/M) Testing..................................................... 84
Changing a Bulb............................................154 Lamp Assembly Condensation..................... 154
Replacing Brake/Tail/Turn/Reverse Lamp Bulbs (Cut-Away Only)............................... 156
Replacing Front Parking Lamp and Direction Indicator Bulbs................................................ 155
Replacing Headlamp Bulbs............................ 155
Replacing Side Marker Bulbs......................... 156
313
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing Index

N
Normal Scheduled Maintenance...........273
O
Oil Change Indicator Reset.......................142
Resetting the Oil Life Monitoring
System............................................................... 142
Oil Check See: Engine Oil Check........................................ 141
Opening and Closing the Hood...............139
Ordering Additional Owner's Literature.......................................................126
Obtaining a French Owner ’s Manual...........127
P
Parking Aids.....................................................93
Parking Brake....................................................91
Passive Anti-Theft System.........................43 SecuriLock®........................................................... 43
PATS See: Passive Anti-Theft System..................... 43
Perchlorate..........................................................9
Power Door Locks See: Locking and Unlocking............................. 40
Power Seats
.....................................................69
Recline Adjustment............................................. 70
Power Steering Fluid Check
.....................150
Power Windows.............................................49
Accessory Delay................................................... 49
One-Touch Down................................................. 49
Protecting the Environment
........................13
Puncture See: Changing a Road Wheel........................ 189
R
Rear Axle...........................................................89
Rear Passenger Climate Controls
............66
Rear View Camera.........................................93 Using the Rear View Camera System..........93
Rear View Camera See: Rear View Camera..................................... 93
Recommended Towing Weights............103 Calculating the Maximum Loaded Trailer
Weight for Your Vehicle............................... 106Reduced Engine Performance..................114
Refueling............................................................79
Fuel Filler Cap........................................................ 79
Remote Control
...............................................37
Car Finder................................................................ 39
Changing the Remote Control Battery........38
Reprogramming the Remote Control...........38
Sounding the Panic Alarm................................ 39
Removing a Headlamp...............................154
Repairing Minor Paint Damage...............163
Replacement Parts Recommendation........................................10
Collision Repairs.................................................... 10
Scheduled Maintenance and Mechanical Repairs................................................................. 10
Warranty on Replacement Parts.................... 10
Replacing a Lost Key or Remote Control............................................................39
Reporting Safety Defects (Canada Only)...............................................................127
Reporting Safety Defects (U.S. Only)...............................................................127
Roadside Assistance
....................................117
Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 118
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 118
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 118
Vehicles Sold in the United States: Getting Roadside Assistance...................................... 117
Vehicles Sold in the United States: Using Roadside Assistance...................................... 117
Roadside Emergencies
................................117
Running-In See: Breaking-In................................................... 114
Running Out of Fuel......................................78 Filling a Portable Fuel Container.................... 79
S
Safety Precautions
........................................76
Satellite Radio...............................................216
Satellite Radio Electronic Serial Number
(ESN).................................................................. 217
Satellite Radio Reception Factors................216
SiriusXM Satellite Radio Service................... 216
Troubleshooting................................................... 217
317
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing Index

Scheduled Maintenance Record............277
Scheduled Maintenance...........................270
Seatbelt Extension........................................29
Seatbelt Height Adjustment......................27
Seatbelts...........................................................25 Principle of Operation......................................... 25
Seatbelt Warning Lamp and Indicator Chime..............................................................28
Conditions of operation..................................... 28
Seats...................................................................68
Security..............................................................43
Sitting in the Correct Position...................68
Snow Chains See: Using Snow Chains.................................. 185
Spare Wheel See: Changing a Road Wheel........................ 189
Special Notices
................................................10
New Vehicle Limited Warranty........................ 10
Notice to Owners of Pickup Trucks and Utility Type Vehicles......................................... 11
On Board Diagnostics Data Link Connector
............................................................. 11
Special Instructions............................................. 10
Using your Vehicle as an Ambulance..............11
Special Operating Conditions Scheduled Maintenance...............................................275
Exceptions............................................................. 277
Speed Control See: Cruise Control.............................................. 95
Starter Switch See: Ignition Switch............................................. 73
Starting a Gasoline Engine..........................73 Failure to Start....................................................... 74
Guarding Against Exhaust Fumes.................. 74
Important Ventilating Information.................74
Stopping the Engine When Your Vehicle is Moving.................................................................. 74
Stopping the Engine When Your Vehicle is Stationary........................................................... 74
Starting and Stopping the Engine............73 General Information............................................ 73
Steering.............................................................96
Steering Wheel
...............................................45
Sun Visors.........................................................50
Illuminated Vanity Mirror................................... 50
Supplementary Restraints System.........30 Principle of Operation........................................ 30
Symbols Glossary.............................................5 SYNC™ Applications and Services.......237
911 Assist................................................................ 237
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United
States Only)..................................................... 241
Vehicle Health Report (If Equipped, United States Only).................................................... 239
SYNC™ AppLink ™
......................................245
SYNC Mobile Apps............................................ 245
SYNC™.............................................................219 General Information.......................................... 219
SYNC™ Troubleshooting.........................256
T
Technical Specifications See: Capacities and Specifications.............194
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................124
Tire Care
...........................................................167
Glossary of Tire Terminology......................... 169
Information About Uniform Tire Quality Grading............................................................... 167
Information Contained on the Tire Sidewall............................................................. 170
Temperature A B C............................................. 168
Traction AA A B C............................................... 168
Treadwear............................................................. 168
Tire Pressure Monitoring System...........186 Changing Tires With a Tire Pressure
Monitoring System........................................ 187
Understanding Your Tire Pressure Monitoring System ....................................... 187
Tires See: Wheels and Tires...................................... 166
Towing a Trailer.............................................102 Load Placement................................................. 102
Towing the Vehicle on Four Wheels.......113 Emergency Towing.............................................. 113
Recreational Towing........................................... 113
Towing..............................................................102
Traction Control
..............................................92
Principle of Operation........................................ 92
Trailer Sway Control
....................................103
Transmission Code Designation.............198
Transmission...................................................86
Transporting the Vehicle.............................121
318
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing Index