service schedule FORD E SERIES 2017 4.G User Guide

Action and Description
Message
Select On to have SYNC automatically prompt you to run a
health report at certain mileage intervals. *
Scroll to select between 5000, 7500 or 10000-mile intervals.
Select your desired option and press the OK button.
Report Interval
Press the
OK button for SYNC to run a health report of your
vehicle's diagnostic systems and send the results to Ford
where it combines with scheduled maintenance information,
open recalls, other field service actions and vehicle inspection
items that still need servicing by an authorized dealer.
Run Report
Exit the current menu.
Return
* You must first turn this feature on before you can select the desired mileage interval.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,
Ford Motor Company may collect your
cellular phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect more vehicle information. Ford may
use your vehicle information it collects for
any purpose. If you do not want to disclose
your cellular phone number or vehicle
information, do not run the feature or set
up your Vehicle Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy
Statement) for more information. SYNC Services: Traffic, Directions
& Information (TDI) (If Equipped,
United States Only)
Note:
SYNC Services varies by trim level
and model year and may require a
subscription. Traffic alerts and turn-by-turn
directions available in select markets.
Message and data rates may apply. Ford
Motor Company reserves the right to change
or discontinue this product service at any
time without prior notification or incurring
any future obligation.
Note: SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See
Using SYNC™ With
Your Phone (page 221).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services.
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH FORD
PROTECT.
Ford Protect (U.S. Only)
Ford Protect means peace of mind. It’
s the
extended service plan backed by Ford
Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage.
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Extended
Service Plan. With Ford Protect you
minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four core Ford Protect with
different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect is honored by all authorized
Ford dealers in the U.S., Canada and
Mexico.
That means you get:
• Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts. Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we
’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect plan coverage expires, you can
transfer any remaining coverage to the new
owner. Which should give you and your
potential buyer a little more peace of mind.
Less Cost to Properly Maintain Your
Vehicle
Ford Protect also offers a Premium
Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about the cost of
your vehicle ’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you
have your vehicle serviced at the proper
times. These intervals serve two purposes;
one is to maintain the reliability of your
vehicle and the second is to keep your cost
of owning your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual. See Capacities and
Specifications (page 192).
Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance.
Why Maintain Your Vehicle at Your
Dealership?
Factory-trained Technicians
Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the
operation of your vehicle. Ask your
dealership about the training and
certification their technicians have
received. Genuine Ford and Motorcraft
Replacement Parts
Dealerships stock Ford, Motorcraft and
Ford-authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use Ford authorized parts they
may not meet our specifications and
depending on the part, it could affect
emissions compliance.
Convenience
Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one
stop shopping. They can perform any
services that are required on your vehicle,
from general maintenance to collision
repairs.
Note:
Not all dealers have extended hours
or body shops. Please contact your dealer
for details.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
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Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information. Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
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Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED MAINTENANCE Every 7500 miles (12000 km) or six months (whichever comes first)
Change engine oil and filter.
Rotate tires *
, inspect tire wear and measure tread depth.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
Perform multi-point inspection (recommended).
* Vehicles with dual rear wheels should rotate the front wheels when specified; rear wheels
only if unusual wear is noted. Every 15000 miles (24000 km) or 12 months (whichever comes first)
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints. Other maintenance items
Replace engine air filter.
Every 30000 miles (48000
km)
Change automatic transmission fluid and filter (5-Speed
Transmission only). Consult dealer for requirements.
Every 60000 miles (96000
km) Replace front wheel bearing grease and grease seal if non-
sealed bearings are used.
Replace spark plugs.
Every 97500 miles (156000
km) Replace rear axle fluid. See Special Operating Condi-
tions Scheduled Maintenance (page 273).
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SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3000 miles (4800 kilometers) of the
message appearing in your information
display prompting you to change your oil.
•
Example 1: The message comes on at
28751 miles (46270 kilometers).
Perform the 30000-mile
(48000-kilometer) automatic
transmission fluid replacement.
• Example 2
: The message has not
come on, but the odometer reads
30000 miles (48000 kilometers) (for
example, the Intelligent Oil-Life
Monitor was reset at 25000 miles
[40000 kilometers]). Perform the
engine air filter replacement. Towing a trailer or using a car-top carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Inspect U-joints.
Inspect frequently, service
as required
Replace rear axle fluid. See axle and PTU maintenance
items under
Exceptions.
Every 22500 miles (36000
km)
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Change PTU and rear axle fluid (AWD only). See axle and
PTU maintenance items under
Exceptions.
Replace spark plugs.
Every 60000 miles (96000
km)
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Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace engine air filter.
Inspect frequently, service
as required
Replace rear axle fluid. See axle and PTU maintenance
items under Exceptions.
Every 22500 miles (36000
km)
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km) Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace engine air filter.
Inspect frequently, service
as required
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires*
, inspect tires for wear and measure tread
depth.
Change engine oil and filter. **
Every 5000 miles (8000
km) or six months
Perform multi-point inspection.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
* Vehicles equipped with dual rear wheels should rotate the front wheels when specified;
rear wheels only if unusual wear is noted.
** Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. See Engine
Oil Check
(page 136). Exclusive use of E85 (flex fuel vehicles only)
If ran exclusively on E85, fill the fuel tank with regular
unleaded fuel.
Every oil change
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Engine Idle Hour Meter
Your vehicle may been fitted with an idle
meter to indicate how much time the
vehicle has been sitting in park (P) or
neutral (N). The meter is incorporated with
the vehicle odometer. Depressing the
odometer-reset button once displays the
trip odometer (miles [kilometers]
following by a "T" for trip odometer);
depressing the odometer-reset button a
second time displays the idle meter (hours
following by an "H" for hours). The idle
meter only accumulates time when the
vehicle is in park (P) or neutral (N).
Displayed time is cumulative for the vehicle
and cannot be reset to zero. Police vehicles
often experience long periods of idling,
during which engine oil continues to break
down but distance is not accumulated on
the odometer.
Engine idle hour meter calculation:
Idle hours x 33 = miles (kilometers)
equivalency
Miles (kilometers) driven + miles
(kilometers) equivalency = oil change
interval
Example: When the odometer has
accumulated 3000 miles (4800
kilometers) and the idle meter shows 61
hours, a 5000 mile (8000 kilometer) oil
change interval has been reached: 3000
road miles (4800 road kilometers) + (61
idle hours x 33 miles [53 km]/idle hour) =
5013 miles (8067 kilometers).
Exceptions
There are several exceptions to the Normal
Schedule:
Rear axle maintenance: A rear axle fluid
change or level check is not required unless
a leak is suspected or the assembly has
been submerged in water. During long
periods of trailer towing with outside
temperatures above 70°F (21°C), and at wide-open throttle for long periods above
45 mph (72 km/h), change the rear axle
fluid every 22,500 mi (36,000 km) or three
months, whichever comes first (if rear axle
is filled with non-synthetic fluid). This
interval can be waived and 240,000 mi
(380,000km) service interval can be used
if the rear axle is filled with 75W90
synthetic gear fluid meeting Ford
specification ES-PM-M2013, part number
XY-75W90-QLS, or equivalent. Add friction
modifier XL-3 (EST-M2C118-A) or
equivalent for complete refill of
Traction-Lok rear axles.
California fuel filter replacement: If you
register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.
Hot climate oil change intervals
:
Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates using an
American Petroleum Institute (API)
Certified for Gasoline Engines (Certification
mark) oil of SM or SN quality, the normal
oil change interval is 5000 miles (8000
kilometers).
If the available API SM or SN oils are not
available, then the oil change interval is
3000 miles (4800 kilometers).
Engine air filter replacement: The life of
the engine air filter is dependent on
exposure to dusty and dirty conditions.
Vehicles operated in these conditions
require frequent inspection and
replacement of the engine air filter.
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P
Parking Aids......................................................91
Parking Brake..................................................89
Passive Anti-Theft System..........................41
SecuriLock®............................................................ 41
PATS See: Passive Anti-Theft System...................... 41
Perchlorate..........................................................9
Power Door Locks See: Locking and Unlocking............................. 38
Power Seats
.....................................................69
Recline Adjustment............................................ 69
Power Steering Fluid Check.....................144
Power Windows
..............................................47
Accessory Delay.................................................... 47
One-Touch Down................................................. 47
Protecting the Environment
........................13
R
Rear Passenger Climate Controls
............66
Rear View Camera..........................................91 Using the Rear View Camera System...........91
Rear View Camera See: Rear View Camera...................................... 91
Recommended Towing Weights.............101 Calculating the Maximum Loaded Trailer
Weight for Your Vehicle............................... 102
Reduced Engine Performance.................110
Refueling............................................................78 Fuel Filler Cap........................................................ 78
Remote Control..............................................35 Car Finder................................................................ 37
Changing the Remote Control Battery........36
Reprogramming the Remote Control...........35
Sounding the Panic Alarm................................ 37
Removing a Headlamp
..............................150
Aerodynamic Headlamps............................... 150
Sealed Beam Headlamps............................... 150
Repairing Minor Paint Damage
................161
Replacement Parts Recommendation........................................10
Collision Repairs.................................................... 10
Scheduled Maintenance and Mechanical Repairs................................................................. 10
Warranty on Replacement Parts.................... 10Replacing a Lost Key or Remote
Control.............................................................37
Reporting Safety Defects (Canada Only)...............................................................123
Reporting Safety Defects (U.S. Only)...............................................................123
Roadside Assistance
....................................113
Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 113
Vehicles Sold in Canada: Roadside Assistance Program Coverage................... 114
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 114
Vehicles Sold in the United States: Getting Roadside Assistance..................................... 113
Vehicles Sold in the United States: Using Roadside Assistance..................................... 113
Roadside Emergencies................................113
Running-In See: Breaking-In................................................... 110
Running Out of Fuel.......................................77 Filling a Portable Fuel Container..................... 77
S
Safety Precautions
.........................................75
Satellite Radio................................................212
Satellite Radio Electronic Serial Number
(ESN).................................................................. 213
Satellite Radio Reception Factors................213
SIRIUS® Satellite Radio Service................... 213
Troubleshooting.................................................. 214
Scheduled Maintenance Record............276
Scheduled Maintenance..........................268
Seatbelt Extension.........................................27
Seatbelt Height Adjustment
......................26
Seatbelts...........................................................23 Principle of Operation......................................... 23
Seatbelt Warning Lamp and Indicator Chime..............................................................26
Conditions of operation..................................... 26
Seats...................................................................67
Security...............................................................41
Sitting in the Correct Position
....................67
Snow Chains See: Using Snow Chains.................................. 183
Special Notices
................................................10
New Vehicle Limited Warranty........................ 10
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Notice to Owners of Pickup Trucks and
Utility Type Vehicles......................................... 11
On Board Diagnostics Data Link Connector............................................................. 11
Special Instructions............................................. 10
Using your Vehicle as an Ambulance..............11
Special Operating Conditions Scheduled Maintenance
...............................................273
Engine Idle Hour Meter..................................... 275
Exceptions............................................................ 275
Speed Control See: Cruise Control.............................................. 93
Starter Switch See: Ignition Switch............................................. 72
Starting a Gasoline Engine..........................72 Failure to Start....................................................... 73
Guarding Against Exhaust Fumes.................. 73
Important Ventilating Information.................73
Stopping the Engine When Your Vehicle is Moving.................................................................. 73
Stopping the Engine When Your Vehicle is Stationary........................................................... 73
Starting and Stopping the Engine............72 General Information............................................ 72
Steering.............................................................94
Steering Wheel
...............................................43
Sun Visors.........................................................48
Illuminated Vanity Mirror................................... 48
Supplementary Restraints System
.........28
Principle of Operation........................................ 28
Symbols Glossary.............................................5
SYNC™ Applications and Services........................................................234
911 Assist............................................................... 234
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United
States Only).................................................... 238
Vehicle Health Report (If Equipped, United States Only).................................................... 236
SYNC™ AppLink ™
......................................242
SYNC Mobile Apps............................................ 242
SYNC™.............................................................216 General Information.......................................... 216
SYNC™ Troubleshooting
.........................254 T
Technical Specifications
See: Capacities and Specifications.............192
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................120
Tire Care
...........................................................165
Glossary of Tire Terminology.......................... 167
Information About Uniform Tire Quality Grading.............................................................. 165
Information Contained on the Tire Sidewall............................................................ 168
Temperature A B C............................................. 166
Traction AA A B C............................................... 166
Treadwear............................................................. 166
Tire Pressure Monitoring System...........184 Changing Tires With a Tire Pressure
Monitoring System........................................ 185
Understanding Your Tire Pressure Monitoring System ....................................... 185
Tires See: Wheels and Tires...................................... 164
Towing a Trailer.............................................100 Load Placement................................................. 100
Towing the Vehicle on Four Wheels..........................................................109
Emergency Towing............................................ 109
Recreational Towing......................................... 109
Towing..............................................................100
Traction Control
.............................................90
Principle of Operation........................................ 90
Trailer Sway Control.....................................101
Transmission Code Designation.............196
Transmission....................................................83
Transmission See: Transmission................................................ 83
Transporting the Vehicle.............................117
U
Under Hood Overview................................135
USB Port
...........................................................215
Using Cruise Control.....................................93 Switching Cruise Control Off........................... 93
Switching Cruise Control On............................ 93
Using Snow Chains......................................183
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