phone FORD E SERIES 2019 Owner's Manual

Action and DescriptionMessage
1. Press the phone button.
2.Access the desired contact through SYNC or use voice commandsto place the second call. Once actively in the second call, pressMENU.
3.Scroll to Join Calls, and press the OK button. Wait until the followingmessage appears.
Press the OK button.JOIN CALLS
Enter tones such as numbers for passwords. Scroll until the desirednumber appears in the display, then press OK; a tone sounds asconfirmation. Repeat as necessary.
ENTER TONES
To access your phonebook contacts.PHONEBOOK
1. Press the OK button to select, and then scroll through yourphonebook contacts.
2. Press the OK button again when the desired selection appears inthe display.
3. Press the phone button to call the contact.
To access your call history log.CALL HISTORY
1.Press the OK button to select, then scroll through your call historyoptions (incoming, outgoing or missed).
2. Press the OK button when the desired selection appears in thedisplay.
3. Press the phone button to call the selection.
Exit the current menu.RETURN
Accessing Features Through thePhone Menu
The phone menu allows you to redial anumber, access your call history andphonebook and sends text messages aswell as access cell phone and systemsettings. You can also access advancedfeatures, for example 911 Assist, VehicleHealth Report and SYNC Services.
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Press the phone button to enter the Phone Menu, then scroll to:
Action and DescriptionMessage
Press the OK button to redial the last number called.PHONE REDIALPress the OK button again to confirm.
Access any previously dialed, received or missed calls after you
connect your Bluetooth-enabled cell phone to SYNC.1PHONE REDIAL
Press the OK button then select one of the following and press theOK button again to confirm.
INCOMING
OUTGOING
MISSED
The system attempts to automatically re-download your phonebookand call history each time your cell phone connects to SYNC (if theauto download feature is on and your Bluetooth-enabled cell phonesupports this feature).
To browse your phonebook select:PHONEBOOK
Press OK. Scroll down or up to thedesired name and press OK.BROWSE
In addition to the Phonebook entryname, the phone number label (Work,Cell, Home or Other) shows on thedisplay. If there are multiple phonenumber entries for a particular Phone-book name, you can scroll through thedifferent phone labels at this time.Once you have the desired phone labelon the screen press OK. The phonenumber that is stored under theselected label will be shown on thedisplay. Press OK to dial this number.
To search for a contact in your phone book select:
Press OK.SEARCHScroll down until you see the first letterof your phonebook entry. Press OK.Scroll down until you see the secondletter of your desired phonebook entry.Press OK.
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Action and DescriptionMessage
Repeat entering letters to narrow yoursearch. When you are satisfied withyour entry press the right arrow key onthe bezel.SYNC will jump to the phonebookcontact name that matches your entry.Press OK.In addition to the Phonebook entryname, the phone number label (Work,Cell, Home or Other) shows on thedisplay. If there are multiple phonenumber entries for a particular Phone-book name, you can scroll through thedifferent phone labels at this time.Once you have the desired phone labelon the screen press OK.The phone number that is stored underthe selected label will be shown on thedisplay. Press OK to dial this number.
Press the OK button to send, download, read and delete text
messages.1TEXT MESSAGE
View your cell phone's status, set ring tones, select your messagenotification, change phonebook entries and automatically download
your cell phone content among other features.1
PHONE SETNGS
Access the SYNC Services portal where you can request various
types of information, for example traffic reports and directions.2SYNC Services
Automatically place an emergency call to a 911 operator following
a crash.3911 Assist
Create and receive a diagnostic report card on your vehicle.2Vehicle Health
Interact with SYNC-capable mobile applications on your smart-phone.APPLICATIONS
Access Bluetooth Devices menu listings and advanced menu listings.SYS SETTINGS
Press the OK button to exit the phone menu.EXIT MENU
1 This is a cell phone-dependent feature.2 This is an optional feature and available in the United States only.3 This is an optional feature and available in the United States and Canada only.
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Text Messaging
Note:This is a cell phone-dependentfeature.
SYNC allows you to receive, send,download and delete text messages. Thesystem can also read incoming textmessages to you so that you do not haveto take your eyes off the road.
Receiving a Text Message
Note:This is a cell phone-dependentfeature. Your cell phone must supportdownloading text messages using Bluetoothto receive incoming text messages.
Note:Forwarding a text message is aspeed-dependent feature. It is only availablewhen your vehicle is traveling at 3 mph (5km/h) or less.
Note:Only one recipient is allowed per textmessage.
When a new text message arrives, anaudible tone sounds and the informationdisplay indicates you have a new message.
Following the notification you can doany of the following:
Do nothing to have the message go intoyour text message inbox.
To have SYNC read you the message using voice commands, press the voicebutton and when prompted say:
Action and DescriptionVoice Command
SYNC will read the most recent text message to you.Read Message | ReadText Message | TextMessage
To open the test message, press OK toreceive and open the text message. PressOK again and SYNC reads your messagealoud as you are not able to view themessage. You can then also choosewhether you’d like to reply or forward themessage.
Reply or forward the message, press OK and scroll to choose between:
Action and DescriptionMessage
Press the OK button to access and then scroll through thelist of pre-defined messages to send.REPLY TO MSG
Press the OK button to forward the message to anyone inyour Phonebook or Call History. You can also choose enter anumber.
FORWARD MSG
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Sending, Downloading and DeletingYour Text Messages
Text messaging is a cell phone-dependentfeature. If your cell phone is compatible,SYNC allows you to receive, send,download and delete text messages.
Note:Sending a text message is aspeed-dependent feature. It is only availablewhen your vehicle is traveling at 3 mph (5km/h) or less.
Note:You can only have one recipient pertext message.
Press the phone button, then scroll to:
Action and DescriptionMessage
Press the OK button.TEXT MESSAGE
Select one of the following:
Allows you to send a new text message based on a pre-defined set of 15 messages.SEND MSG?
1. Press the OK button.
2. Scroll to your desired message.
3. Press the OK button.
4.Scroll through your phonebook, call history entries or entera new number.
5. Press the OK button to enter the desired contact.
6. Press the OK button again when the system asks if youwould like to send the message. The system sends eachtext message with the following signature: This messagewas sent from my Ford.
Allows you to download your unread messages to SYNC. Todownload the messages, press the OK button to select. Thedisplay indicates the system is downloading your messages.When downloading is complete, SYNC returns you to theinbox.
DOWNLOAD MSG
Allows you to delete current text messages from SYNC. Todelete the messages, press the OK button to select. Thedisplay indicates when it is finished deleting all your textmessages. SYNC returns you to the text message menu.
DELETE ALL
Press the OK button to exit the current menu.RETURN
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Accessing Your Phone Settings
These are cell phone-dependent features.Your cell phone settings allow you to
access and adjust some features. Forexample ring tones, text messagenotification, modify your phonebook andset up automatic download.
Press the phone button, then scroll to:
Action and DescriptionMessage
Press the OK button.PHONESETNGS
Select one of the following:
See the provider, name, signal power, battery power and roamingstatus of your connected cell phone.PHONESTATUSPress OK to select and scroll to view the information. When done,press OK again to return to the phone status menu.
Select which ring tone sounds during an incoming call. You can chooseone of the system ring tones or your cell phone ring tones.SET RINGER
Press the OK button and scroll to hear the available options. You canalso choose to use to use your phone's ring tone.
Press the OK button to select the desired ring tone. If your cell phonesupports in-band ringing, your cell phone ring plays when you choosethe phone ringer option.
You have the option of hearing an audible tone to notify you when atext message arrives.MSG NTFY
Press the OK button then select one of the following and press theOK button again to confirm.
MSG NTFY ON
MSG NTFY OFF
Modify the contents of your phone book (such as add, delete, down-load). Press OK to select and scroll between:MODIFYPHONEBOOK
Press the OK button to add more contacts from yourphonebook. Push the desired contact(s) on your cellphone. See your cell phone's manual on how to pushcontacts.
ADDCONTACTS
Press OK to delete the current phone book and callhistory. When Delete Phonebook appears, press OKto confirm. SYNC takes you back to the PhoneSettings menu.
DELETEPHONEBOOK
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Action and DescriptionMessage
Press OK to select and press OK again when ConfirmDownload? appears.DOWNLOADPHONEBOOK
Automatically download your phone book each time your phoneconnects to SYNC. Press OK to select.AUTODOWN-LOAD
When this message appears, press OK to have yourphonebook automatically downloaded each time.AUTO ON?
Select Off to NOT download your phonebook everytime your phone connects to SYNC. Your phonebook,call history and text messages can only be accessedwhen your specific phone is connected to SYNC. *
When enabled, SYNC speaks the contact name that is displayed onthe screen during phonebook browsing.SPEAK NAMES
Exit the current menu.RETURN
* Downloading times are cell phone-dependent and quantity-dependent. When AutoDownload is on, it automatically deletes any changes, additions or deletions saved sinceyour last download.
System Settings
This menu provides access to yourBluetooth Devices and Advanced menufeatures. Use the arrow buttons to scrollthrough the menu options.
Bluetooth Devices
The Bluetooth Devices menu allows youto add, connect and delete devices, set acell phone as primary as well as turn yourBluetooth feature on and off.
Press the Phone button to enter the Phone Menu, then scroll to:
Action and DescriptionMessage
Press the OK button.SYS SETTINGS
Press the OK button.BT DEVICES
Select one of the following:
See Using SYNC™ With Your Phone (page 230).1ADD DEVICE
Connect a previously paired Bluetooth-enabled phone.2CONNECT BT
Press OK to select and view a list of previously paired phones.Scroll until the desired device is chosen, then press OK toconnect the phone.
Set a previously paired phone as your primary phone.3SET PRIMARY?
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Action and DescriptionMessage
Press OK to select and scroll to select the desired phone.Press OK to confirm.
Turn the Bluetooth feature on and off.4BT ON/OFF
Press OK and scroll to toggle between On and Off. When thedesired selection is chosen, press OK.Setting Bluetooth to off disconnects all Bluetooth devicesand turns off all Bluetooth features.
Delete a paired cell phone.DEL DEVICEPress the OK button and scroll to select the device. Press OKto confirm.
Delete all previously paired phones (and all informationoriginally saved with those phones).DELETE ALL
Press OK to select.
Exit the current menu.RETURN
1 This is a speed-dependent feature. It is only available when your vehicle is traveling at3 mph (5 km/h) or less.2 You can only connect one device at a time. When another cell phone is connected, theprevious one is disconnected.3 SYNC attempts to connect with the primary phone at every ignition cycle. When a phoneis selected as primary, it appears first in the list and is marked with an asterisk (*).4Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetoothfeatures.
Advanced
The Advanced menu allows you to accessand set prompts, languages, defaults,perform a master reset, install anapplication and view system information.
To access the advanced menu, press the phone button to enter the Phone Menu,the scroll to:
Action and DescriptionMessage
Press OK.SYS SETTINGS
Press OK.ADVANCED
Select one of the following:
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Action and DescriptionMessage
Get help from SYNC by using questions, helpful hints or asking you fora specific action. To turn these prompts on or off:PROMPTS
1.Press the OK button to select and scroll to select between On andOff.
2. Press the OK button when the desired selection appears in thedisplay. SYNC returns you to the Advanced menu.
1. Press OK to select and then scroll through the languages. Choosebetween English, Français and Español. Once selected, all of theradio displays and prompts are in the selected language.
2. Press OK when the desired selection appears in the display. If youchange the language setting, the display indicates that the systemis updating. When complete, SYNC returns you to the Advancedmenu.
LANGUAGES
Return to the factory default settings. This selection does not eraseyour indexed information, for example phonebook, call history, textmessages or paired devices.
DEFAULTS
Press the OK button to select and then press OK again when thefollowing message appears in the display.
RESTORE?
Completely erase all information stored on SYNC, for examplephonebook, call history, text messages and paired devices, and returnthe system to the factory default settings.
MASTERRESET
Press OK to select. The display indicates when complete. SYNC returnsyou to the Advanced menu.
Press OK to select.SYNC REBOOT
Press OK to select. You only need to pressthe OK button once. SYNC will be unre-sponsive for 2-4 minutes while it isrebooting. Wait 2-4 minutes beforeattempting to execute a SYNC command
CONFIRM REBOOT?
Install applications you have downloaded.INSTALL APPPress the OK button and scroll to select. Press the OK button toconfirm.
Access the Auto Version number as well as the FDN number.SYSTEM INFOPress the OK button to select.
Exit the current menu.RETURN
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SYNC™ APPLICATIONS AND
SERVICES (IF EQUIPPED)
In order for the following features to work,your cell phone must be compatible withSYNC. To check your phone'scompatibility, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
•SYNC Services*: Provides access totraffic, directions and information suchas travel, horoscopes, stock prices andmore.
•911 Assist: Can alert 911 in the event ofan emergency.
•Vehicle Health Report*: Provides adiagnostic and maintenance reportcard of your vehicle.*This is an optional feature and availablein the United States only.
911 Assist (If Equipped)
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user turns 911 Assist on or off,that setting applies for all paired phones. If911 Assist is turned off, either a voicemessage plays or a display message (oricon) comes on (or both) when your vehicleis started after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
See Supplementary Restraints System(page 32). Important information aboutairbag deployment is in this chapter.
See Roadside Emergencies (page 119).Important information about the fuel pumpshut-off is in this chapter.
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