phone FORD E SERIES 2019 User Guide

Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-vehicles.html (English)Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-automobiles.html (French)Website
1–800–333–0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1–800–565-3673Phone
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Customer Assistance

Accessing CD or MP3 Mode
Press and release the button.
Accessing the Folders
Press and release the buttons toaccess the next and previousfolders on an MP3 disc.
Accessing the Menu
Press and release to accessdifferent audio system features.
•To set the clock, press MENU until SETHOURS or SET MINUTES appearsand use the up and down arrow toadjust the time.
•To set the strongest stations on theradio frequency, press MENU untilAUTOSET appears. This does notoverride your original presets.
•RBDS displays text transmitted bycertain radio stations and searchesfor music categories.
•When RBDS ON/OFF appears, pressSEEK to switch on RBDS to search formusic categories. Press the up anddown arrow to scroll throughcategories, then press SEEK to beginthe search.
•SPEEDVOL allows you to adjustradio volume to compensate fornoise levels when vehicle speedincreases.
•Track/Folder is only available on MP3files when in CD mode. In track mode,press SEEK to scroll through all thetracks on the disc. In folder mode, pressSEEK to scroll through all the trackswithin the selected folder. PressFOLDER to access other folders.
•COMPRESS is only available in CDand MP3 modes. Switching oncompression brings the soft andloud passages together for a moreconsistent listening level.
•To switch compression on and off,press SEEK and the up and downarrow.
Accessing the Phone Features
Press and release to access thephone features of the SYNCsystem.
Adjusting the Volume
Turn to adjust the volume.
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GENERAL INFORMATION
SYNC is an in-vehicle communicationssystem that works with yourBluetooth-enabled cellular phone andportable media player. This allows you to:
•Make and receive calls.
•Access and play music from yourportable music player.
•Use 911 Assist, Vehicle Health Reportand SYNC Services (Traffic, Directions& Information).*
•Use applications, such as Stitcher, viaSYNC AppLink.**
•Access phonebook contacts and musicusing voice commands.
•Stream music from your connectedphone.
•Text message.
•Use the advanced voice recognitionsystem.
•Charge your USB device (if your devicesupports this).*These features are not available in allmarkets and require activation.**Available AppLink enabled apps vary bymarket.
Make sure that you review your device'smanual before using it with SYNC.
Support
The SYNC support team is available tohelp you with any questions you cannotanswer on your own.
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Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due toholidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•Required to activate Vehicle HealthReport and to view the reports online.
•Required to activate thesubscription-based SYNC Services andto personalize your Saved Points andFavorites.
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING: Driving whiledistracted can result in loss of vehiclecontrol, crash and injury. We stronglyrecommend that you use extremecaution when using any device that maytake your focus off the road. Yourprimary responsibility is the safeoperation of your vehicle. Werecommend against the use of any
hand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
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The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen the cellular phone or media playeris connected. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
System data cannot be accessed withoutspecial equipment and access to thevehicle's SYNC module. Ford MotorCompany and Ford of Canada will notaccess the system data for any purposeother than as described absent consent, acourt order, or where required by lawenforcement, other governmentauthorities, or other third parties actingwith lawful authority. Other parties mayseek to access the informationindependently of Ford Motor Company andFord of Canada. For further privacyinformation, see the sections on 911 Assist,Vehicle Health Report, and Traffic,Directions and Information.
USING VOICE RECOGNITION
This system helps you control manyfeatures using voice commands. Thisallows you to keep your hands on thewheel and focus on what is in front of you.
Helpful Hints
•Make sure the interior of your vehicle isas quiet as possible. Wind noise fromopen windows and road vibrations mayprevent the system from correctlyrecognizing spoken commands.
•After pressing the voice button, waituntil after the tone sounds andListening appears before saying acommand. Any command spokenbefore this does not register with thesystem.
•Speak naturally, without long pausesbetween words.
•At any time, you can interrupt thesystem while it is speaking by pressingthe voice button.
Initiating a Voice Session
Initiate a voice session bypressing the voice button on thesteering wheel controls. SeeVoice Control (page 47).
When prompted you can say any of the following:
If you want the system to carry out the followingVoice command
Stream audio from your phone.Bluetooth Audio
Cancel the requested action.Cancel
Access mobile applications.mobile (apps | applica-tions)
Make calls.Phone
Access the device connected to your USB port.USB [1]
Run a vehicle health report.Vehicle Health (Report)
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Confirmation prompts are short questionsthe system asks when it is not sure of yourrequest or when there are multiple possibleresponses to your request. For example,the system may ask "Phone, is that
correct?". If turned off, the system simplymakes a best guess as to what yourequested and may ask you to confirmsettings.
If you want the system to carry out the followingVoice command
Make a best guess from the command; you may still occa-sionally be asked to confirm settings.Confirmation PromptsOff
Clarify your voice command with a short question.Confirmation PromptsOn
The system creates candidate lists whenit has the same confidence level of severaloptions based on your voice command.When turned on, it may prompt you withas many as four possibilities forclarification.
For example, say "Say 1 after the tone tocall John Doe at home. Say 2 after the toneto call Johnny Doe on mobile. Say 3 afterthe tone to call Jane Doe at home." Youcould also say "Say 1 after the tone to playJohn Doe, Say 2 after the tone to playJohnny Doe."
If you want the system to carry out the followingVoice command
Make a best guess from the media candidate list. You maystill occasionally be asked questions.Media Candidate ListsOff
Clarify your voice command for media candidates.Media Candidate Lists On
Make a best guess from the phone candidate list. You maystill occasionally be asked questions.Phone Candidate ListsOff
Clarify your voice command for phone candidates.Phone Candidate ListsOn
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USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the mainfeatures of SYNC. While the systemsupports a variety of features, many aredependent on your cell phone'sfunctionality. At a minimum, most cellphones with Bluetooth wireless technologysupport the following functions:
•Answering an incoming call.
•Ending a call.
•Using privacy mode.
•Dialing a number.
•Redialing.
•Call waiting notification.
•Caller identification.
Other features, such as text messagingusing Bluetooth and automatic phonebookdownload, are cell phone-dependentfeatures. To check your cell phone'scompatibility, see your cell phone's manualand visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
Pairing Your Cell Phone for theFirst Time
Note:SYNC can support downloading upto approximately 1000 entries perBluetooth-enabled cell phone.
Note:Make sure to switch on the ignitionand the radio. Put the transmission inposition park (P) (automatic transmission)or neutral with the parking brake applied(manual transmission).
Note:To scroll through the menus, pressthe up and down arrows on your audiosystem.
Wirelessly pairing your cell phone withSYNC allows you to make and receivehands-free calls.
Press the phone button. When the display indicates there is no cell phone paired,do the following:
Action and DescriptionMessage
Press the OK button.NO PHONE
FIND SYNC1. Press the OK button.
2. Put your cell phone into Bluetooth discovery mode. Seeyour device's manual if necessary.
3. When prompted on your cell phone's display, enter thesix-digit PIN provided by SYNC in the radio display. Thedisplay indicates when the pairing is successful.
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Depending on your cell phone's capabilityand your market, the system may promptyou with questions, such as setting thecurrent cell phone as the primary cellphone (the cell phone SYNC automaticallytries to connect with first upon vehiclestart-up) and downloading yourphonebook.
Pairing Subsequent Cell Phones
Note:To scroll through the menus, pressthe up and down arrows on your audiosystem.
Note:Make sure to switch on the ignitionand the radio. Put the transmission inposition park (P) (automatic transmission)or neutral with the parking brake applied(manual transmission).
Press the phone button, then scroll to:
ActionMessage
Press the OK button.PHONE SETNGS
Press the OK button.BT DEVICES
Press the OK button. When the following message appearsin the display.ADD DEVICE
FIND SYNC1. Press the OK button.
2. Put your cell phone into Bluetooth discovery mode. Seeyour device's manual if necessary.
3. When prompted on your cell phone's display, enter thesix-digit PIN provided by SYNC in the radio display. Thedisplay indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current cellphone as the primary cell phone (the cell phone SYNC automatically tries to connectwith first upon vehicle start-up) or download your phonebook.
Phone Voice Commands
Press the voice icon and say:
Voice Commands
Phone
You can then say any of the followingcommands.
Call History Incoming
Call History Missed
Call History Outgoing
Voice Commands
Phonebook ___
Phonebook ___ at Home
Phonebook ___ at Work
Phonebook ___ in Office
Phonebook ___ on Cell
___ is a dynamic listing that should be thename of a contact in your phonebook. Forexample you could say "Call Mom".
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You can also say any of the following:
Voice Command
Call ___
Call ___ at Home
Call ___ at Work
Call ___ in Office
Call ___ on Mobile
Call ___ on Other
Dial
None of these commands are availableuntil your cell phone information iscompletely downloaded using Bluetooth.
___ is a dynamic listing that should be thename of a contact in your phonebook. Forexample you could say "Call Mom".
The following commands are onlyavailable during active calls:
Voice Commands
Go To Privacy
Hold
Join
Phone Menu Commands
To access the phone menu with voicecommands, press the voice button andwhen prompted say:
Voice Command
[Phone] Menu
You can then say any of the following:
[Phone] Connections | [Media] Connec-tions | [Bluetooth] Connections
Voice Command
[Phone] Settings [Message] NotificationOn
[Phone] Settings [Message] NotificationOff
[Phone] Settings [Set] Phone Ringer
[Phone] Settings [Set] Ringer 1
[Phone] Settings [Set] Ringer 2
[Phone] Settings [Set] Ringer 3
[Phone] Settings [Set] Ringer Off
Battery
Phone Name
Signal
Text Message Inbox
Send [New] Text Message
You do not need to say word containedwithin brackets for the system tounderstand your command.
Note:To exit dial mode, press and hold thephone button or press MENU to go to thePHONE menu.
Phonebook Commands
When you ask SYNC to access content, forexample the phonebook name or number,the requested information appears in thedisplay to view.
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Making a Call
Press the voice button and when prompted say:
Action and DescriptionVoice Command
This command is not available until your cell phone informa-tion is completely downloaded using Bluetooth.Call ___
Use to enter a phone number digit by digit.Dial
When the system confirms the number say one of the following commands:
To confirm the number and initiate the call.Dial
To erase the last spoken digit. You can also press the leftarrow button.delete
To erase all spoken digits. You can also press and hold theleft arrow button.clear
To end a call, press and hold the red phone button.
Receiving Calls
When receiving a call, you can:
•Answer the call by pressing the phonebutton.
•Reject the call by pressing and holdingthe red phone button.
•Ignore the call by doing nothing.
Phone Options during an ActiveCall
During an active call, you have more menufeatures that become available, forexample putting a call on hold or joiningcalls. Use the arrow buttons to scrollthrough the menu options.
Press the MENU button during an active call, then scroll to:
Action and DescriptionMessage
Press the OK button.CALL MENU
Select one of the following:
Press the OK button to switch a call from an active hands-free envir-onment to your cell phone for a more private conversation.PRIVACY
Press the OK button to put an active call on hold.CALL HOLD
Join two separate calls. SYNC supports a maximum of three callerson a multiparty call or conference call.JOIN CALLS
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