page 22 FORD ECOSPORT 2018 Owners Manual

Troubleshooting tips
ActionCauseMessage
No action required. Thismessage should disappearshortly.
Radio requires more than twoseconds to produce audio forthe selected channel.
Acquiring Signal
If this message does not clearshortly, or with an ignition keycycle, your receiver may havea fault. See an authorizeddealer for service.
There is an internal module orsystem failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longer avail-able.Invalid Channel
Contact SiriusXM at 1-888-539-7474 to subscribe to thechannel, or tune to anotherchannel.
Your subscription does notinclude this channel.Unsubscribed Channel
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from the Siri-usXM satellite or SiriusXMtower to your vehicle antenna.
Satellite acquiringsignal…
No action required. Theprocess may take up to threeminutes.
Update of channel program-ming in progress.Updating…
Contact SiriusXM at 1-888-539-7474 to resolve subscrip-tion issues.
Your satellite service is nolonger available.Questions? Call 1-888-539-7474
Use the channel guide to turnoff the Lock or Skip function onthat station.
All the channels in the selectedcategory are either skipped orlocked.
None found. Checkchannel guide.
No action required.SiriusXM has updated thechannels available for yourvehicle.
SIRIUS Subscriptionupdated
HD Radio™ Information (IfAvailable)
Note: This feature may not be available inall markets.
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 353).
Note:HD Radio broadcasts are notavailable in all markets.
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Action and DescriptionMenu ItemItem
Gives you access to the list of paired or connectedBluetooth devices allowing you to change or select adevice.
ChangeDeviceD
Displays all recent text messages.TextMessagesE
Use this keypad to dial in a phone number.PhoneKeypadFUse the backspace button to delete numbers.
Press this button to begin acall.Call
Touch this button to reject all incoming calls automatic-ally. Text message notifications do not display on thescreen. All ringtones and alerts are set to silent.
Do NotDisturbG
Users with phones having voice servicesmay see a button to access the feature.For example, iPhone users see a Siri button.A press and hold of the voice button on thesteering wheel also accesses this feature.
Making Calls
There are many ways to make calls fromthe SYNC 3 system, including using voicecommands. See Using VoiceRecognition (page 319). You can use thetouchscreen to place calls as well.
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Item
Immediately end aphone call. You canalso press thebutton on thesteering wheel.
End Call
Press this to accessthe phone keypad.Keypad
You can switch themicrophone off sothe caller does nothear you.
Mute
Item
PrivacyTransfer the call tothe cell phone orback to SYNC 3.
Text Messaging
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
Note:Certain features in text messagingare speed-dependent and not availablewhen your vehicle is traveling at speeds over3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays apop-up with the sender name and ID, if supported by your cell phone. You canselect:
Action and DescriptionMenu Item
Have SYNC 3 read the message to you.Hear It
View the text on the touchscreen.View
To call the sender.Call
You can select from 15 preset messages. Press the messagethat you would like to use and confirm to send the message.SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlayand Android Auto to access your phone.
When you use Apple CarPlay or AndroidAuto, you can:
•Make calls.
•Send and receive messages.
•Listen to music.
•Use your phone's voice assistant.
Apple CarPlay and Android Auto disablesome SYNC 3 features.
Most Apple CarPlay and Android Autofeatures use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 ornewer with iOS 7.1 or newer. Updating tothe latest iOS version is recommended.
1.Plug your phone into a USB port. SeeEntertainment (page 325).
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2.Follow the prompts on thetouchscreen.
3.Follow the prompts that appear onyour phone to allow access to AppleCarPlay.
After completing the setup, your phoneconnects to CarPlay automatically whenplugged into a USB port.
To disable this feature from theSettings screen, select:
Menu Item
Apple CarPlay Preferences
Your device is listed if SYNC detectsApple CarPlay. Select the name of yourdevice and select:
Disable
To return to SYNC 3, go to the AppleCarPlay home screen and select the SYNCapp.
Note:Contact Apple for Apple CarPlaysupport.
Android Auto
Android Auto is compatible with mostdevices with Android 5.0 or newer.
1.Download the Android Auto app toyour device from Google Play toprepare your device (this may requiremobile data usage).
Note:The Android Auto App may not beavailable within your current market.
2.Plug your device into a USB port. SeeEntertainment (page 325).
3.Follow the prompt on the touchscreen.
4.Follow the prompts that appear onyour device.
Note:You may be prompted to updateadditional apps on your device (this mayrequire mobile data usage).
To disable this feature from theSettings screen, select:
Menu Item
Android Auto Preferences
Your device is listed if SYNC detectsAndroid Auto. Select the name of yourdevice and select:
Disable
Note:You may need to slide your Settingsscreen to the left to select Apple CarPlayPreferences or Android Auto Preferences.
To return to SYNC 3, select thespeedometer icon in the Android Automenu bar at the bottom of thetouchscreen, and then touch the option toreturn to SYNC.
Note:Contact Google for Android Autosupport.
NAVIGATION
Your navigation system can be shown inthree modes, Map Mode, DestinationMode, and Map Search Mode.
Map Mode
Map mode appears in 2D or 3D view andshows the current position of your vehicleon the map.
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DescriptionItemCallout
or
ZIP Code
Point of Interest
(name or category)
Intersection
(street 1 / street 2)(street 1 and street 2)(street 1 & street 2)(street 1 @ street 2)(street 1 at street 2)
Latitude and Longitude
(##.###### , ##.######)This is in a decimal degrees format, one to six decimalplaces are accepted.
Provide more info about the search input.Info IconB
Gives auto suggested destinations to select as you type.Auto SuggestC
A long press on a key provides the variant of the letter ifavailable.Key pop-upD
Press this button to execute a search.SearchEIf your search provides multiple results, SYNC will give youa list of the best matching destinations.
Provides a list of available keyboard layoutsKeyboardswitchF
Route Guidance Mode
Once you have chosen your destination it displays on the map and you can select:
Action and DescriptionMenuItem
Select this option to start the route guidance. Per default, SYNC selects thepreferred route (the default is to use the fastest route). You can update thisin the Navigation settings. See Settings (page 353).
Start
This saves the destination to your favorites.Save
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DescriptionItemCallout
Note: If your vehicle is low on charge or fuel, station iconsautomatically display on the map.
Press this icon to switch between estimated time of arrival,distance to destination or time to destination.Estimated Timeof ArrivalC
Displays the current road if available.Bottom BarD
Press this button to mute the voice guidance instructions.MuteEYou can select between three guidance prompt options.See Settings (page 353).
Note:To change the voice prompt volume,turn the volume knob when a voice guidanceprompt plays.
Map search Mode
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Button
Points of interest icons display for restaurants, hotels,fuel stations and ATMs when they are present at theexit. You can select the POI icons to receive a listing ofspecific locations. You can select the POI location as awaypoint or destination if desired.
Only available during an active route. Displays all of theturns on the current route.Turn List
You can choose to avoid any road on the turn list byselecting the road from the list. A screen then appearsand you can press:
Avoid
The system calculates a new route and displays a newturn list.
Press this button to adjust your preferences. See Settings (page 353).NavigationSettings
Provides your current city and the nearest road.Where Am I?
The following are only available on the menu during an active navigation route:
The system asks for confirmation and then returns you to the mapmode screen.Cancel Route
Press this to see a map of the full route.View Route
An alternate route displays in comparison with the current route.Detour
Only available if you have an active waypoint on your route. SeeWaypoints later in this section for information on how to setwaypoints.
Edit Waypoints
Use this button to re-order or remove your waypoints.
The system sets the order for you.OptimizeOrder
Press any waypoint item to move up or down or to deletethe item from the list.Waypointitems
Proceeds to the next screen, where you can start thenew route.Go
Traffic List
These options may not be available in all markets.
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Websites
www.syncmaroute.ca
Note:Make sure you have an active accountfor the app that you have downloaded.Some apps will work automatically with nosetup. Other apps will want you to configureyour personal settings and personalize yourexperience by creating stations orfavorites.We recommend you do this athome or outside of your vehicle.
Note:We encourage you to review thesmartphone app’s terms of service andprivacy policies because Ford is notresponsible for your app or its use of data.
Note:AppLink is a native SYNC systemfeature. Accessing mobile apps throughAppLink is only possible when Android Autoor Apple CarPlay are disabled. Some appsmay only be accessible in the car throughAppLink and others only through AndroidAuto or Apple CarPlay. Please refer to theSmartphone Connectivity information todisable Android Auto or Apple CarPlay.
Note:In order to use an app with SYNC 3,the app needs to be running in thebackground of your phone. If you shut downthe app on your phone, it shuts down theapp on SYNC 3 as well.
Note:If a SYNC 3 AppLink compatible appis not shown in the Apps Domain, make surethe required app is running on the mobiledevice.
Action and Descrip-tionMenu Item
SYNC 3 will searchand connect tocompatible app(s)running on yourmobile device.
Find Mobile Apps
Enabling SYNC 3 Mobile Apps
In order to enable mobile apps, SYNC 3requires user consent to send and receiveapp authorization information and updatesusing the data plan associated with theconnected device.
The connected device sends data to Fordin the United States. The information isencrypted and includes your VIN, SYNC 3module number, odometer, usagestatistics and debugging information. Weretain this data for only as long asnecessary to provide this service,troubleshoot, and improve products andservices and to offer you products andservices that may interest you whereallowed by law.
Note:You must enable mobile apps foreach connected device the first time youselect a mobile app using the system.
Note:Ford reserves the right to limitfunctionality or deactivate mobile apps atany time.
Note:Standard data rates apply. Ford isnot responsible for any additional chargesyou may receive from your service provider,when your vehicle sends or receives datathrough the connected device. This includesany additional charges incurred due todriving in areas when roaming out of a homenetwork.
You can enable and disable apps throughsettings. See Settings (page 353).
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Note:: Data, e.g. the Vehicle IdentificationNumber (VIN), SIM Card ID, and data planusage, is shared between Ford and thevehicle network carrier to provide theVehicle Hotspot service in accordance withyour vehicle network carrier agreement,coverage and availability, and may be usedto enable a seamless transition from an oldto new embedded modem and to confirmany updates are successfully delivered.
Note:: For your convenience data usagemay be available for monitoring underSettings but may not reflect actual orcurrent usage. The vehicle network carrieris responsible for providing informationabout your account. Please contact thevehicle network carrier for more information.
Note:: Ford may need to update operatingsystem software on your vehicle, includingsecurity updates and bug fixes, to keepconnected services current, like VehicleHotspot, without prior notice to you.
Note:If you do not have an active vehiclehotspot data plan, open your web browserand go to a website using the HTTP protocolto be automatically redirected to the vehiclenetwork carrier landing page where you canpurchase data. Websites using HTTPS willnot automatically redirect.
Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.This sets the color to the highest intensity.
You can drag the colors up and down toincrease or decrease the intensity.
To switch ambient lighting off, press theactive color once or drag the active colorall the way down to zero intensity.
Vehicle
Note:Your vehicle may not have all ofthese features.
You can select the following features toupdate their settings.
Door Keypad Code (If equipped)
Select this button to add or erase apersonal door keypad code. To add orerase a personal code, you first need toenter the five-digit factory set code. Youcan find this code on the owner's walletcard in the glove box or from yourauthorized dealer.
Camera Settings
To make adjustments using the touchscreen, select:
Action and DescriptionMessage
Camera Settings
Then select from the following:
When the reverse sensing system detects an object, it displays red,yellow and green highlights at the top of the image.Enhanced ParkAids
You can enable or disable this option using the slider.Rear CameraDelay
You can find more information on the rear-view camera system in the parking aids chapterof your owner manual.
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USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.
Possible device malfunc-tion.I am havingtroubleconnecting mydevice.
Make sure you are using the manufacturer'scable.
Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.
Make sure that the device does not havean auto-install program or active securitysettings.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC 3 doesnot recognizemy device whenI start myvehicle.
Make sure you connect the device to SYNC3 and that you have started the mediaplayer on your device.
This is a device-dependent feature.Bluetooth audiodoes notstream.The device is notconnected.
Make sure that all song details are popu-lated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC 3 doesnot recognizemusic that is onmy device.
Try replacing the corrupt file with a newversion.The file may becorrupted.
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The song may havecopyright protection thatdoes not allow it to play.
Convert the file to a supported format. SeeEntertainment (page 325).The file format is notsupported by SYNC 3.
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