change time FORD ECOSPORT 2019 User Guide

You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you havealready taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE3033 Wilson Boulevard, Suite 600Arlington, Virginia 22201
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
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Note:The oil consumption of new enginesreaches its normal level after approximately3,000 mi (5,000 km).
Adding Engine Oil
WARNING: Do not add engine oilwhen the engine is hot. Failure to followthis instruction could result in personalinjury.
WARNING: Do not remove thefiller cap when the engine is running.
Do not use supplemental engine oiladditives because they are unnecessaryand could lead to engine damage that maynot be covered by the vehicle Warranty.
Only use oils certified for gasoline enginesby the American Petroleum Institute (API).An oil with this trademark symbolconforms to the current engine andemission system protection standards andfuel economy requirements of theInternational Lubricants SpecificationAdvisory Committee (ILSAC).
To top up the engine oil level do thefollowing:
1.Clean the area surrounding the engineoil filler cap before you remove it.
2.Remove the engine oil filler cap. SeeUnder Hood Overview (page 207).Turn it counterclockwise and removeit.
3.Add engine oil that meets Fordspecifications. See Capacities andSpecifications (page 278). SeeCapacities and Specifications (page278). You may have to use a funnel topour the engine oil into the opening.
4.Recheck the oil level.
5.If the oil level is correct, replace thedipstick and make sure it is fully seated.
6.Replace the engine oil filler cap. Turnit clockwise until you feel a strongresistance.
Note: Do not add oil further than themaximum mark. Oil levels above themaximum mark may cause engine damage.
Note:Make sure you install the oil filler capcorrectly.
Note:Soak up any spillage with anabsorbent cloth immediately.
OIL CHANGE INDICATOR
RESET (IF EQUIPPED)
Only reset the system after changing theengine oil and oil filter.
Resetting the Oil Life MonitoringSystem
1.Switch the ignition on. Do not start theengine.
2.Fully press the accelerator and brakepedals at the same time.
3.Keep the accelerator and brake pedalsfully pressed.
4.After three seconds, a messageappears confirming that the reset is inprogress.
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It is very important to use predilutedcoolant approved to the correctspecification in order to avoid plugging thesmall passageways in the engine coolingsystem. See Capacities andSpecifications (page 278). Do not mixdifferent colors or types of coolant in yourvehicle. Mixing of engine coolants or usingan incorrect coolant may harm the engineor cooling system components and maynot be covered by the vehicle Warranty.
Note:If prediluted coolant is not available,use the approved concentrated coolantdiluting it to 50/50 with distilled water. SeeCapacities and Specifications (page 278).Using water that has not been deionisedmay contribute to deposit formation,corrosion and plugging of the small coolingsystem passageways.
Note:Coolants marketed for all makes andmodels may not be approved to Fordspecifications and may cause damage tothe cooling system. Resulting componentdamage may not be covered by the vehicleWarranty.
If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
To top up the coolant level do thefollowing:
1.Unscrew the cap slowly. Any pressureescapes as you unscrew the cap.
2.Add prediluted coolant approved tothe correct specification. SeeCapacities and Specifications (page270).
3.Add enough prediluted coolant toreach the correct level.
4.Replace the coolant reservoir cap, turnit clockwise until you feel a strongresistance.
5.Check the coolant level in the coolantreservoir the next few times you driveyour vehicle. If necessary, add enoughprediluted engine coolant to bring thecoolant level to the correct level.
If you have to add more than 1.1 qt (1 L) ofengine coolant per month, have yourvehicle checked as soon as possible.Operating an engine with a low level ofcoolant can result in engine overheatingand possible engine damage.
Note:During normal vehicle operation, thecoolant may change color from orange topink or light red. As long as the coolant isclear and uncontaminated, this color changedoes not indicate the coolant has degradednor does it require the coolant to be drained,the system to be flushed, or the coolant tobe replaced.
Note:In case of emergency, you can add alarge amount of water without coolant inorder to reach a vehicle service location.Water alone, without coolant, can causeengine damage from corrosion, overheatingor freezing. When you reach a servicelocation, you must have the cooling systemdrained and refilled with prediluted coolantapproved to the correct specification. SeeCapacities and Specifications (page 278).
Do not use the following as a coolantsubstitute:
•Alcohol.
•Methanol.
•Brine.
•Any coolant mixed with alcohol ormethanol antifreeze.
Alcohol and other liquids can cause enginedamage from overheating or freezing.
Do not add extra inhibitors or additives tothe coolant. These can be harmful andcompromise the corrosion protection ofthe coolant.
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5.Locate the vertical adjuster on eachheadlamp. Using a Phillips #2screwdriver, turn the adjuster eitherclockwise or counterclockwise in orderto aim the headlamp. The horizontaledge of the brighter light should touchthe horizontal reference line.
6.Close the hood and turn off the lamps.
Vehicles With High Intensity DischargeHeadlamps
1.Park the vehicle directly in front of awall or screen on a level surface,approximately 25 feet (7.6 meters)away.
2.Measure the height of the headlampbulb center from the ground and markan 8 foot (2.4 meter) horizontalreference line on the vertical wall orscreen at this height.
Note:To see a clearer light pattern foradjusting, you may want to block the lightfrom one headlamp while adjusting theother.
3.Turn on the low beam headlamps toilluminate the wall or screen and openthe hood.
4.There is a distinct cut-off (change fromlight to dark) in the left portion of thebeam pattern. The top edge of thiscut-off should be positioned twoinches (5 centimeters) below thehorizontal reference line.
5.Locate the vertical adjuster on eachheadlamp. Using a Phillips #2screwdriver, turn the adjuster eitherclockwise or counterclockwise in orderto aim the headlamp.
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GENERAL INFORMATION
Use only approved wheel and tire sizes,using other sizes could damage yourvehicle. If you change the diameter of thetires from that fitted at the factory, thespeedometer may not display the correctspeed. Take your vehicle to an authorizedFord dealer to have the systemreprogrammed. If you intend to change thesize of the wheels from that fitted by themanufacturer, you can check the suitabilitywith an authorized dealer.
Additional information related to thefunctionality and maintenance of your tirescan be found later in this chapter. SeeGeneral Information (page 241).
The Ford recommended tire inflationpressures can be found on the Tire Label,which is located on the B-pillar or the edgeof the driver's door. This information canalso be found on the Safety ComplianceCertification Label, affixed to either thedoor hinge pillar, door-latch post, or thedoor edge that meets the door latch post;next to the driver’s seating position.
Ford strongly recommends maintainingthese tire pressures at all times. Failure tofollow the tire pressure recommendationscan cause uneven treadwear patterns,reduced fuel economy, and adverselyaffect the way your vehicle handles.
Note:Check and set the tire pressure at theambient temperature in which you areintending to drive your vehicle and when thetires are cold.
Note:Check your tire pressures at leastonce per month.
Set the pressure for your spare tire to thehighest value given for your vehicle and tiresize combination, if equipped.
Notice to utility vehicle and truckowners
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly morelikely to die than a person wearing aseatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheeldrive vehicle may accelerate better thana two-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always driveat a safe speed.
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B.215: Indicates the nominalwidth of the tire in millimetersfrom sidewall edge to sidewalledge. In general, the larger thenumber, the wider the tire.
C.65: Indicates the aspect ratiowhich gives the tire's ratio ofheight to width.
D.R: Indicates a radial type tire.
E.15: Indicates the wheel or rimdiameter in inches. If you changeyour wheel size, you will have topurchase new tires to match thenew wheel diameter.
F.95: Indicates the tire's loadindex. It is an index that relates tohow much weight a tire can carry.You may find this information inyour owner’s manual. If not,contact a local tire dealer.
Note:You may not find thisinformation on all tires because itis not required by federal law.
G.H: Indicates the tire's speedrating. The speed rating denotesthe speed at which a tire isdesigned to be driven for extendedperiods of time under a standardcondition of load and inflationpressure. The tires on your vehiclemay operate at differentconditions for load and inflationpressure. These speed ratings mayneed to be adjusted for thedifference in conditions. Theratings range from 81 mph(130 km/h) to 186 mph
(299 km/h). These ratings arelisted in the following chart.
Note:You may not find thisinformation on all tires because itis not required by federal law.
Speed ratingLetterrating
81 mph (130 km/h)M
87 mph (140 km/h)N
99 mph (159 km/h)Q
106 mph (171 km/h)R
112 mph (180 km/h)S
118 mph (190 km/h)T
124 mph (200 km/h)U
130 mph (210 km/h)H
149 mph (240 km/h)V
168 mph (270 km/h)W
186 mph (299 km/h)Y
Note:For tires with a maximum
speed capability over 149 mph
(240 km/h), tire manufacturers
sometimes use the letters ZR. For
those with a maximum speed
capability over 186 mph (299
km/h), tire manufacturers always
use the letters ZR.
H.U.S. DOT Tire IdentificationNumber (TIN): This begins withthe letters DOT and indicates thatthe tire meets all federalstandards. The next two numbersor letters are the plant code
designating where it wasmanufactured, the next two are
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Helpful Hints
•Make sure the interior of your vehicle isas quiet as possible. Wind noise fromopen windows and road vibrations mayprevent the system from correctlyrecognizing spoken commands.
•Before giving a voice command, waitfor the system announcement to finish,followed by a single tone. Anycommand spoken before this does notregister with the system.
•Speak naturally, without long pausesbetween words.
•You can interrupt the system at anytime while it is speaking by pressing thevoice button. You can cancel a voicesession by pressing and holding thevoice button.
System Interaction and Feedback
The system provides feedback throughaudible tones, prompts, questions andspoken confirmations depending on thesituation and the chosen level ofinteraction. You can customize the voicerecognition system to provide more or lessinstruction and feedback.
The default setting is to a higher level ofinteraction in order to help you learn to usethe system. You can change these settingsat any time.
Adjusting the Interaction Level
Press the voice button. Whenprompted, say:
Action and DescriptionVoice Command
Voice Settings
Then either of the following:
Provides more detailed interaction andguidance. (Recommended for first timeusers.)
Interaction Mode Standard
Provides less audible interaction and guid-ance.Interaction Mode Advanced
Phone Confirmation
Using phone confirmations the systemasks you to verify before placing any calls.
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To Access Using the SYNC Menu
Press the Mobile Apps button to accessthe menu on-screen. Then select:
Action and DescriptionMenuItem
Scroll through the list ofFind
Action and DescriptionMenuItem
available applications andselect a particular app.MobileApps
Note:If you cannot find a compatible SYNCAppLink app, make sure the required app isrunning on the mobile device.
To Access Using Voice Commands
Press the voice button, then when prompted say:
Action and DescriptionVoice Command
Say the name of the application after the tone.The app should start. When an app is running through SYNC, youcan press the voice button and speak commands specific to theapp, for example "Play Playlist Road Trip".
Mobile Applications
SYNC lists all of the currently available mobile apps.List Applications
Searches your connected mobile device for SYNC-compatiblemobile apps.Find Applications
Use this command to discover the available voice commands.Help
App Permissions
App permissions are organized by groups.You can grant these group permissionsindividually. You can change a permissiongroup status any time when not driving, byusing the settings menu.
When you launch an app using SYNC, thesystem may ask you to grant certainpermissions, for example:
•To allow your vehicle to provide vehicleinformation to the app such as, but notlimited to: Fuel level, fuel economy, fuelconsumption, engine speed, rainsensor, odometer, VIN, externaltemperature, gear position, tirepressure, and head lamp status.
•To allow your vehicle to provide drivingcharacteristic information such as, butnot limited to: MyKey, seat belt status,engine revolutions per minute, gearposition, braking events, steering wheelangle, and accelerator pedal position.
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USB and media issues
Possible solution(s)Possible cause(s)Issue
Make sure you correctlyconnect the device to SYNC,and that you have pressedplay on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.The file may be corrupted.
Some devices require you tochange the USB settingsfrom mass storage to MTPclass.
The song may have copy-right protection, which doesnot allow it to play.
Switch radio bands andreturn to Sirius or switch thefeature off. You can thenchange the Sirius stationusing the directionalbuttons.
Sirius Replay is active.I cannot change the Siriusstation.
Voice command issues
Possible solution(s)Possible cause(s)Issue
Review the phone voicecommands and the mediavoice commands at thebeginning of their respectivesections.
You may be using the wrongvoice commands.
SYNC does not understandwhat I am saying.After pressing the voice icon,wait until after the tonesounds and Listeningappears before saying acommand. Any commandspoken before this does notregister with the system.
You may be speaking toosoon or at the wrong time.
Review the media voicecommands at the beginningof the media section.
You may be using the wrongvoice commands.SYNC does not understandthe name of a song or artist.
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To enable automatic updates usingWi-Fi, select:
Menu Item
Settings
Wi-fi & Hotspot
System Wi-Fi
You can then select yourWi-Fi network. You mayhave to enter the securitycode if the network issecured. The systemconfirms when it hasconnected to the network.
AvailableWi-FiNetworks
You must also give the system permissionto update automatically. Upon vehicledelivery, the System asks you if you wouldlike to use the automatic update feature.If you agree to automatic updates, you canpress OK to confirm. If this selection doesnot appear upon vehicle delivery you canaccess it through the General Settings. SeeSettings (page 354). You can also performa master reset. See SYNC™ 3Troubleshooting (page 368).
If you would like to switch this featureon later, select:
Menu Item
Settings
General
From this menu, you canenable automatic updates.If you have not done soalready, the systemprompts you to set up aWi-Fi connection when youenable this feature.
AutomaticSystemUpdates
When Wi-Fi and automatic updates areenabled, your system checks for softwareupdates periodically. If a new version isavailable, it downloads at that time.Software downloads can take place for upto 30 minutes after you have switched yourvehicle off. The updates do not interruptthe normal use of your SYNC 3 system. Ifa download does not complete for anyreason, the download continues where itleft off at the next Wi-Fi connectedopportunity. Upon activation of an update,a banner displays on the touchscreenindicating the system update. Select theicon to see more detail. This icon displaysfor two ignition cycles.
To switch this feature off:
Menu Item
Settings
General
In this menu selection, youcan change the selectionfor automatic updates toOFF.
AutomaticSystemUpdates
Support
The SYNC support team is available tohelp you with any questions you are notable to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
Sunday, 10:30am-7:30pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due toholidays.
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