reset FORD EDGE 2014 1.G Owner's Guide

When you select: You can:
Master ResetCompletely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
ApplicationDownload new software applications
(if available) and then load the desired
applications through your USB port. See the
web site for more information.
ReturnExit the current menu.
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise,
see the tables below.
Use the website at any time to check your phone’s compatibility,
register your account and set preferences as well as access a
customer representative via an online chat (during certain hours).
Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or
www.syncmaroute.ca for more information.
Phone issues
Issue Possible
cause(s)Possible solution(s)
Excessive
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call,
I can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
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Phone issues
Issue Possible
cause(s)Possible solution(s)
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the SYNCmyphone
feature available on the website.
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
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Phone issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
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USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
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Speed-restricted Features
Some features of this system may be too difficult to use while your vehicle
is moving so they are restricted from use unless your vehicle is stationary.
•Screens that are too crowded with information, such as Point of
Interest reviews and ratings, Sirius Travel Link sports scores, movie
times and ski conditions.
•Any action that requires you to use a keyboard is restricted, such as
entering a navigation destination or editing information.
•All lists are limited so the user can view fewer entries (such as phone
contacts or recent phone call entries).
See the following chart for more specific examples:
Restricted Features
Cellular Phone Pairing a Bluetooth phone
Adding phonebook contacts or uploading
phonebook contacts (from a USB)
List entries are limited for phone contacts and
recent phone call entries
System Functionality Editing the keypad code
Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi and Wireless Editing wireless settings
Editing the list of wireless networks
Videos, Photos and
GraphicsPlaying video
Editing the screen’s wallpaper or adding new
wallpaper
Text Messages Composing text messages
Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding or Editing Address Book entries or
Avoid Areas
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Privacy Information
When a cellular phone is connected to SYNC, the system creates a
profile within your vehicle that is linked to that cellular phone. This
profile is created in order to offer you more cellular features and to
operate more efficiently. Among other things, this profile may contain
data about your cellular phone book, text messages (read and unread),
and call history, including history of calls when your cell phone was not
connected to the system. In addition, if you connect a media device,
the system creates and retains an index of supported media content.
The system also records a short development log of approximately
10 minutes of all recent system activity. The log profile and other system
data may be used to improve the system and help diagnose any problems
that may occur.
The cellular profile, media device index, and development log remain in
the vehicle unless you delete them and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use the system or the vehicle, we recommend you
perform a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access
to the vehicle’s SYNC module. Ford Motor Company and Ford of Canada
do not access the system data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with
lawful authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist, Vehicle Health
Report, and Traffic, Directions and Information.
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ACCESSING AND ADJUSTING MODES THROUGH YOUR RIGHT
VEHICLE INFORMATION DISPLAY (IF EQUIPPED)
The display is located on the right side of your instrument cluster.
You can use your steering wheel controls to view and make minor
adjustments to active modes without taking your hands off the wheel.
For example:
•In Entertainment mode, you can view what is now playing, change
the audio source (such as AM, FM and CD) and scroll through
memory presets.
•In Phone mode, you can accept or reject an incoming call, or make a
call by choosing from select menus within the Phone menu.
•If your vehicle is equipped with Navigation, you can view the current
route or cancel a route.
Note:If your vehicle is not equipped with Navigation, Compass appears
in the display instead of Navigation. If you press the right arrow to go
into the Compass menu, you can see the compass graphic. The compass
displays the direction in which the vehicle is traveling, not true direction.
(For example, if the vehicle is traveling west, the middle of the compass
graphic displays west; north displays to the left of west though its true
direction is to the right of west).
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Audio Sources and Memory Presets
Use theOKand arrow buttons on the right side of your steering wheel
to scroll through the available modes.
You can make selections from the menu by using theOKbutton.
The selection menu expands and different options appear.
•PressOKto enter the mode.
•Press the left or right arrows to make adjustments within the chosen
mode. Small white arrows appear in the menu you are in which
indicate that you can scroll in those directions to enter more menus.
•PressOKto confirm your selection.
Pressing the up and down arrow buttons in the current source screen
allows you to move through that source’s presets.
USING VOICE RECOGNITION
This system helps you control many features using voice commands.
This allows you to keep your hands on the wheel and focus on what is
in front of you. The system provides feedback through audible tones,
prompts, questions and spoken confirmations depending on the situation
and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses
to your request.
When using voice commands, words and icons may appear in the
lower left status bar indicating the status of the voice session
(such as Listening, Success, Failed, Paused or Try Again).
How to Use Voice Commands with Your System
Press the voice icon. After the tone, speak your command
clearly.
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ENTERTAINMENT
A. AM 1 and AM AST
B. FM 1, FM 2 and FM AST
C. SIRIUS
D. CD
E. USB
F. Touch this button to scroll down for more options, such as:
•SD Card
•BT Stereo
•A/V In
G. These buttons change with the media mode you are in.
H. Radio memory presets and CD controls.
Note:Some features may not be available in your area. Contact an
authorized dealer for more information.
You can access these options using the touchscreen or voice commands.
A
B
C
D
E
F
G
H
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Your voice system allows you to change audio sources with a simple
voice command. For example, if you are listening to music on a USB
device, then want to switch to a satellite radio channel, simply press the
voice button on the steering wheel controls and say the name of the
Sirius station (such as, “the Highway”). The following voice commands
are available at the top level of the voice session no matter which
current audio source you are listening to (such as a USB device or Sirius
satellite radio).Note:This is only available when your MyFord Touch
system language is set to North American English.
“AM <530 - 1710>” “FM <87.9 – 107.9>”
“<530 - 1710>” “<87.9 – 107.9>”
“Sirius <0-223>”
*“”*
“Play [genre] ”**“Play [playlist] ”**
“Play [artist] ”**“Play [song] ”**
“Play [album] ”**“Play by
”
“Play ” “Sports games”
*
*
This command is only usable if you have an active subscription to Sirius
satellite radio.
**The commands that have [ ] around the word means that the word is
optional. For example, if you say, “Play Metallica”, this is the same as the
voice command, “Play [artist] ”.
AM and FM
Touch theAMorFMtab to listen to the radio.
To change between AM and FM presets, just touch theAMor
FMtab.
Memory Presets
Save a station by pressing and holding one of the memory preset areas.
There is a brief mute while the radio saves the station. Sound returns
when finished.
HD Radio
Touch this button to turn HD Radio on. The light on the button
illuminates when the feature is on. HD Radio allows you to receive radio
broadcasts digitally, where available, providing free, crystal-clear sound.
SeeHD Radio informationlater in this chapter.
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