USB FORD EDGE 2019 Owner's Guide

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3 (If Equipped)

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3
(If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3 (If Equipped)

SelectShift Automatic
™ Transmission (If
Equipped)......................................................... 175
Understanding the Positions of Your Rotary Shift Transmission......................................... 173
Automatic Transmission Fluid Check - 2.0L EcoBoost™/2.7L
EcoBoost™................................................290
Auto-Start-Stop...........................................160 Disabling Auto-Start-Stop............................... 161
Enabling Auto-Start-Stop.............................. 160
Autowipers........................................................77 Autowipers Settings............................................. 77
Auxiliary Power Points.................................151 110 Volt AC Power Point.................................... 151
12 Volt DC Power Point...................................... 151
USB Port and Power Point Locations..........151
AWD See: All-Wheel Drive.......................................... 179
B
Battery See: Changing the 12V Battery..................... 292
Blind Spot Information System...............231 ........................................................................\
............ 231
Switching the System On and Off...............232
System Errors...................................................... 232
Using the Blind Spot Information System............................................................... 231
BLIS See: Blind Spot Information System...........231
Body Styling Kits.........................................306
Bonnet Lock See: Opening and Closing the Hood..........280
Booster Seats..................................................26 Types of Booster Seats....................................... 27
Brake Fluid Check.......................................290
Brakes...............................................................184 General Information.......................................... 184
Breaking-In.....................................................254
Bulb Specification Chart..........................358
C
Cabin Air Filter................................................133 Capacities and Specifications - 2.0L
EcoBoost™ .................................................
350
Alternative Engine Oil for Extremely Cold
Climates........................................................... 353
Specifications...................................................... 351
Capacities and Specifications - 2.7L EcoBoost™.................................................354
Alternative Engine Oil for Extremely Cold Climates............................................................ 357
Specifications..................................................... 355
Capacities and Specifications
................345
Cargo Nets.......................................................241
Car Wash See: Cleaning the Exterior.............................. 299
Catalytic Converter
......................................170
On-Board Diagnostics (OBD-II)..................... 171
Readiness for Inspection and Maintenance (I/M) Testing..................................................... 171
Center Console
..............................................154
Changing a Bulb..........................................296 Headlamp............................................................. 297
LED Lamps........................................................... 297
License Plate Lamp.......................................... 298
Changing a Fuse
...........................................278
Fuses....................................................................... 278
Changing a Road Wheel...........................338 Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 338
Stowing the flat tire ......................................... 343
Tire Change Procedure.................................... 339
Changing the 12V Battery
.........................292
Changing the Engine Air Filter................298
Changing the Wi-Fi Hotspot Name or Password.....................................................360
Changing the Wiper Blades.....................293 Front Wiper Blades........................................... 294
Rear Window Wiper Blade............................. 294
Checking MyKey System Status
...............57
MyKey Distance..................................................... 57
Number of Admin Keys....................................... 57
Number of MyKeys............................................... 57
Checking the Wiper Blades......................293
Child Restraint and Seatbelt Maintenance.................................................38
Child Restraint Positioning.........................28
Child Safety
.......................................................19
General Information............................................. 19
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D
Data Recording..................................................9
911 Assist Privacy Notice..................................... 13
Comfort, Convenience and Entertainment Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Daytime Running Lamps..............................81 Type One - Conventional
(Non-Configurable)........................................ 81
Type Two - Configurable.................................... 81
Declaration of Conformity
........................518
Radio Frequency Statement.......................... 518
Digital Radio...................................................367 HD Radio Reception and Station
Troubleshooting............................................ 368
Direction Indicators.......................................84
Doors and Locks
.............................................59
Driver Alert......................................................225
Resetting the System....................................... 226
Switching the System On and Off...............225
System Display................................................... 226
System Warnings............................................... 226
Driver and Passenger Airbags....................41 Children and Airbags........................................... 42
Proper Driver and Front Passenger Seating Adjustment......................................................... 41
Driver and Passenger Knee Airbags........46
Driving Aids
.....................................................225
Driving Hints..................................................254
Driving Through Water...............................254
DRL See: Daytime Running Lamps.......................... 81
E
Economical Driving
.....................................254
Electric Parking Brake.................................185 Applying the Electric Parking Brake............185
Automatically Releasing the Electric
Parking Brake.................................................. 186
Manually Releasing the Electric Parking Brake.................................................................. 185Releasing the Electric Parking Brake if the
Vehicle Battery is Running Out of
Charge............................................................... 186
Electromagnetic Compatibility
.............490
Emission Law.................................................169
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........170
Tampering With a Noise Control System............................................................... 169
End User License Agreement.................492 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 492
Engine Block Heater....................................158 Using the Engine Block Heater...................... 159
Engine Coolant Check
...............................286
Adding Coolant.................................................. 286
Coolant Change................................................. 288
Engine Coolant Temperature Management.................................................. 289
Fail-Safe Cooling............................................... 288
Recycled Coolant.............................................. 288
Severe Climates................................................. 288
Engine Emission Control...........................169
Engine Immobilizer See: Passive Anti-Theft System..................... 70
Engine Oil Check..........................................284 Adding Engine Oil.............................................. 285
Engine Oil Dipstick - 2.0L EcoBoost™.................................................284
Engine Oil Dipstick - 2.7L EcoBoost™.................................................284
Engine Specifications - 2.0L EcoBoost™.................................................345
Drivebelt Routing............................................... 345
Engine Specifications - 2.7L EcoBoost™.................................................345
Drivebelt Routing............................................... 346
Entertainment................................................411 AM/FM Radio....................................................... 412
Apps....................................................................... 420
Bluetooth Stereo or USB................................. 419
CD (If equipped)................................................. 418
HD Radio ™ Information (If
Available)......................................................... 415
SiriusXM® Satellite Radio (If Activated)......................................................... 413
Sources................................................................... 412
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Supported Media Players, Formats and
Metadata Information................................ 420
USB Ports............................................................. 420
Environment.....................................................16
EPB See: Electric Parking Brake............................. 185
Essential Towing Checks..........................250
Before Towing a Trailer..................................... 251
Hitches.................................................................. 250
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 251
Safety Chains...................................................... 250
Trailer Brakes....................................................... 250
Trailer Lamps...................................................... 250
When Towing a Trailer...................................... 251
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
................................................87
Auto-dimming Feature...................................... 88
Blind Spot Information System...................... 88
Direction Indicator Mirrors ............................... 88
Fold-Away Exterior Mirrors............................... 87
Heated Exterior Mirrors ......................................87
Integrated Blind Spot Mirror............................ 88
Memory Mirrors ................................................... 88
Power Exterior Mirrors........................................ 87
Puddle Lamps....................................................... 88
F
Fastening the Seatbelts...............................33 Seatbelt Locking Modes.................................... 34
Using a Sliding Clip.............................................. 33
Using Seatbelts During Pregnancy................34
Flat Tire See: Changing a Road Wheel....................... 338
Flat Tire Inflation See: Tire Sealant and Inflator Kit................308
Floor Mats
.......................................................255
Fog Lamps - Front See: Front Fog Lamps........................................ 83
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect...................................................470 Ford Protect Extended Service Plan
(CANADA ONLY)............................................ 471Ford Protect Extended Service Plans (U.S.
Only).................................................................. 470
Front Fog Lamps............................................83
Front Parking Aid..........................................193 Obstacle Distance Indicator........................... 194
Front Passenger Sensing System............42
Fuel and Refueling
.......................................162
Fuel Consumption........................................167 Advertised Capacity........................................... 167
Filling the Fuel Tank........................................... 167
Fuel Economy...................................................... 168
Fuel Filler Funnel Location
........................163
Fuel Filter.........................................................291
Fuel Quality.....................................................162
Choosing the Right Fuel................................... 162
Fuel Shutoff
...................................................257
Fuses................................................................268
Fuse Specification Chart..........................268 Passenger Compartment Fuse Panel........274
Power Distribution Box................................... 268
G
Garage Door Opener...................................146
Garage Door Opener See: Universal Garage Door Opener...........146
Gauges................................................................91 Engine Coolant Temperature Gauge............92
Fuel Gauge.............................................................. 92
Information Display.............................................. 91
Left Information Display.................................... 93
Type 1........................................................................\
. 91
Type 2....................................................................... 93
Gearbox See: Transmission............................................... 173
General Information on Radio Frequencies...................................................49
Intelligent Access................................................. 49
General Maintenance Information........472 Multi-Point Inspection..................................... 474
Owner Checks and Services.......................... 473
Protecting Your Investment........................... 472
Why Maintain Your Vehicle?.......................... 472
Why Maintain Your Vehicle at Your Dealership?...................................................... 472
Getting Assistance Outside the U.S. and Canada.........................................................264
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Tire Repair Kit
See: Tire Sealant and Inflator Kit................308
Tire Sealant and Inflator Kit....................308
First Stage: Inflating the Tire with Sealing
Compound and Air........................................ 310
General Information......................................... 309
Second Stage: Checking Tire Pressure............................................................. 312
Tips for Use of the Kit...................................... 309
What to Do After the Tire Has Been Sealed................................................................ 313
What to do When a Tire Is Punctured........310
Tires See: Wheels and Tires..................................... 307
Towing a Trailer.............................................247 Load Placement................................................. 247
Towing the Vehicle on Four Wheels - 2.0L.................................................................252
Emergency Towing............................................ 252
Recreational Towing......................................... 252
Towing the Vehicle on Four Wheels - 2.7L.................................................................252
Emergency Towing............................................ 252
Recreational Towing......................................... 252
Towing..............................................................247
Traction Control............................................188 Principle of Operation...................................... 188
Trailer Sway Control...................................248
Transmission Code Designation
............349
Transmission...................................................173
Transporting the Vehicle..........................260
Type Approvals
.............................................518
China...................................................................... 529
Radio Frequency Certification for Keys and Remote Controls........................................... 529
Radio Frequency Certifications for Blind Spot Information System........................... 527
Radio Frequency Certifications for Body Control Module.............................................. 529
Radio Frequency Certifications for Cruise Control Module.............................................. 529
Radio Frequency Certifications for Mid Range Radar.................................................... 521
Radio Frequency Certifications for Passive Anti-Theft System........................................ 522
Radio Frequency Certifications for Radio Transceiver Module...................................... 525Radio Frequency Certifications for SYNC
3........................................................................\
... 528
Radio Frequency Certifications for Tire Pressure Monitoring Sensor(s)................518
Radio Frequency Certifications for Wireless Charging........................................................... 528
Radio Frequency Statement for Audio Unit..................................................................... 529
U
Under Hood Overview - 2.0L EcoBoost™.................................................282
Under Hood Overview - 2.7L EcoBoost™.................................................283
Unique Driving Characteristics................160
Universal Garage Door Opener...............146 HomeLink Wireless Control System...........146
USB Port
..........................................................372
Using Adaptive Cruise Control - Vehicles With: Adaptive Cruise Control With
Stop and Go/Lane Centering................215
Automatic Cancellation................................... 219
Blocked Sensor................................................... 220
Canceling the Set Speed................................. 218
Changing the Set Speed.................................. 218
Detection Issues.................................................. 219
Following a Vehicle............................................. 217
Following a Vehicle to a Complete Stop..................................................................... 217
Hilly Condition Usage........................................ 219
Overriding the Set Speed................................ 218
Park Brake Application..................................... 219
Resuming the Set Speed................................. 218
Setting the Adaptive Cruise Speed..............216
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary........................... 216
Setting the Gap Distance................................. 217
Switching Adaptive Cruise Control Off........................................................................\
219
Switching Adaptive Cruise Control On........................................................................\
216
Switching to Normal Cruise Control...........222
System Not Available...................................... 220
Using Lane Centering....................................... 222
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- Index