phone FORD ESCAPE 2012 2.G User Guide

In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
Customer Assistance
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If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
Customer Assistance
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Peace of mind
•Keyless entry keypad•Wheel locks
•Remote start system•Protective seat covers*
•Vehicle security system•Back up alarm*
•Locking gas plug for capless fuel system
•Bumper and hitch mounted parking sensors*
*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•
The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service technician.
•Mobile communications systems may harm the operation of your vehicle,
particularly if they are not properly designed for automotive use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Any non-Ford custom electrical or electronic accessories or
components that are added to the vehicle by the authorized dealer or
the owner, may adversely affect battery performance and durability,
and may also adversely affect the performance of other electrical
systems in the vehicle.
Accessories
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A
Accessory delay ..........................72
Active Park Assist .....................232
AdvanceTrac ..............................215
Airbag supplemental restraint
system ........................138, 147, 150
and child safety seats ............140
description ..............138, 147, 150
disposal ....................................153
driver airbag ............140, 148, 151
indicator light .........146, 149, 153
operation .................140, 148, 151
passenger airbag .....140, 148, 151
side airbag ...............................147
Air cleaner filter .......319, 321, 323
Air conditioning
automatic temperature
control system ..........................49
manual heating and air
conditioning system .................46
All Wheel Drive (AWD),
driving off road .........................238
Ambient mood/lighting ...............59
Ambulance packages ....................6
AM/FM .........................................28
Antifreeze
(see Engine coolant) ................297
Anti-lock brake system
(see Brakes) ..............................213
Anti-theft system ......................108
Audio system (see Radio) .........28
Automatic transmission ............224
driving an automatic
overdrive .................................224
fluid, refill capacities ..............324
fluid, specification ..................324Auxiliary input jack (Line in) ....37
Auxiliary power point .................70
Axle
lubricant specifications ..........324
refill capacities ........................324
B
Battery .......................................295
acid, treating emergencies .....295
jumping a disabled battery ....265
maintenance-free ....................295
replacement, specifications ...323
servicing ..................................295
Belt-Minder.............................134
Blind spot mirror ......................237
Booster seats .............................168
Brakes ................................212–213
anti-lock ...................................213
anti-lock brake system (ABS)
warning light ...........................213
fluid, checking and adding ....316
fluid, refill capacities ..............324
fluid, specifications .................324
lubricant specifications ..........324
parking ....................................214
shift interlock ..........................222
Bulbs ............................................59
C
Capacities for refilling fluids ....324
Car2UHome Automation
System .........................................79
Cargo area shade ........................88
Cargo management system ........88
CD ................................................28
Cell phone use ..............................9
Index
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