roof FORD ESCAPE 2013 3.G User Guide

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
203
Customer Assistance

Protected Components
Fuse Amp Rating
Fuse/Relay Number
Radio, Navigation DVD player, Touch
screen, Hazard light switch, Door lock
switch
15A
79
Moonroof supply
20A
80
Radio frequency receiver
5A
81
Windshield washer relay
20A
82
Central locking
20A
83
Drive door unlock supply, Double lock
20A
84
Electronic 15 feed
7.5A
85
Air bag module, Occupant classification
system, Passenger air bag deactivation
indicator
10A
86
Not used
-
87
Not used
-
88
Not used
-
89
Luggage Compartment Fuse Panel
The fuse panel is located in the luggage
compartment behind the passenger's side
wheel well. Remove the fuse panel cover
to gain access to the fuses.
The fuses are coded as follows:
214
Fuses
E129927

Protected Components
Fuse Amp Rating
Fuse/Relay Number
Not used
-
F27
Not used
-
F28
Blind spot detection system, Rear view
camera with park assist
5A
F29
Parking aid module
5A
F30
Not used
-
F31
DC/AC power converter
5A
F32
Not used
-
F33
Driver seat heater
20A
F34
Passenger seat heater
20A
F35
Not used
-
F36
Moonroof
5A
F37
Not used
-
F38
Not used
-
F39
Not used
-
F40
Not used
-
F41
Not used
-
F42
Not used
-
F43
Not used
-
F44
Not used
-
F45
Not used
-
F46
Rear 15 relay
Power relay
R1
Not used
-
R2
Not used
-
R3
Not used
-
R4
Not used
-
R5
Not used
-
R6
216
Fuses

•Wash the vehicle first, using cool or
lukewarm water and a neutral pH
shampoo, such as Motorcraft® Detail
Wash.
• Use Motorcraft® Custom Bright Metal
Cleaner. Apply the product as you
would a wax to clean bumpers and
other chrome parts; allow the cleaner
to dry for a few minutes, then wipe off
the haze with a clean, dry rag.
• Do not apply cleaning product to hot
surfaces and do not leave cleaning
product on chrome surfaces for a
period of time exceeding that which is
recommended.
• Using other non-recommended
cleaners can result in severe and
permanent cosmetic damage.
Underbody
Flush the complete underside of your
vehicle frequently. Keep body and door
drain holes free from packed dirt.
Cleaning Plastic Exterior Parts
Use only approved products to clean
plastic parts
• For routine cleaning, use Motorcraft®
Detail Wash.
• If tar or grease spots are present, use
Motorcraft® Bug and Tar Remover.
REPAIRING MINOR PAINT
DAMAGE
Your authorized dealer has touch-up paint
to match your vehicle ’s color. Take your
color code (printed on a sticker in the
driver ’s door jamb) to your authorized
dealer to ensure you get the correct color. •
Remove particles such as bird
droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout
before repairing paint chips.
• Always read the instructions before
using the products.
WAXING
• Wash the vehicle first.
• Use a quality wax that does not contain
abrasives.
• Do not allow paint sealant to come in
contact with any non-body (low-gloss
black) colored trim, such as grained
door handles, roof racks, bumpers, side
moldings, mirror housings or the
windshield cowl area. The paint sealant
will “gray ” or stain the parts over time.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
When washing:
• Take care when using a power washer
to clean the engine. The high-pressure
fluid could penetrate the sealed parts
and cause damage.
• Do not spray a hot engine with cold
water to avoid cracking the engine
block or other engine components.
• Spray Motorcraft® Engine Shampoo
and Degreaser on all parts that require
cleaning and pressure rinse clean. In
Canada, use Motorcraft® Engine
Shampoo.
• Never wash or rinse the engine while it
is hot or running; water in the running
engine may cause internal damage.
237
Vehicle Care

For a complete listing of the accessories
that are available for your vehicle, please
contact your dealer or visit our online store
at: Accessories.Ford.com (U.S. only).
Ford Custom Accessories are available for
your vehicle through your local Ford or Ford
of Canada dealer. Ford Motor Company
will repair or replace any properly
dealer-installed Ford Custom Accessories
found to be defective in factory-supplied
materials or workmanship during the
warranty period, as well as any component
damaged by the defective accessories. The
accessories will be warranted for
whichever provides you the greatest
benefit:
•12 months or 12,000 miles (20,000
km) (whichever occurs first), or
• the remainder of your new vehicle
limited warranty.
Contact your dealer for details and a copy
of the warranty.
Exterior style
• Asterisk hood deflectors
• Side window deflectors
• Splash guards
• Custom graphics*
Interior style
• Floor mats
Lifestyle
• Ash cup / smoker's packages
• Soft cargo organizers
• Cargo net*
• Roof racks and carriers*
Peace of mind
• Keyless entry keypad
• Remote start •
Vehicle security systems
• Wheel locks
• Bumper mounted parking assist
system*
*Ford Licensed Accessories (FLA) are
warranted by the accessory
manufacturer's warranty. Ford Licensed
Accessories are fully designed and
developed by the accessory manufacturer
and have not been designed or tested to
Ford Motor Company engineering
requirements. Contact your Ford dealer for
details regarding the manufacturer's
limited warranty and a copy of the FLA
product limited warranty offered by the
accessory manufacturer.
For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
• When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Consult your
authorized dealer for specific weight
information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems —
such as two-way radios, telephones
and theft alarms - that are equipped
with radio transmitters. Any such
equipment installed in your vehicle
should comply with FCC or CRTC
regulations and should be installed
only by a qualified service technician.
• Mobile communications systems may
harm the operation of your vehicle,
particularly if they are not properly
designed for automotive use.
274
Accessories

Information Messages..................................87Airbag........................................................................\
87
Alarm........................................................................\
88
Battery and Charging System......................... 88
Blind Spot Information and Cross Traffic Alert System..................................................... 88
Doors........................................................................\
89
Engine...................................................................... 90
Hill Start Assist..................................................... 90
Keyless Vehicle..................................................... 90
Lighting..................................................................... 91
Maintenance.......................................................... 92
Message indicator................................................ 87
MyKey....................................................................... 92
Park Aid.................................................................... 93
Park Brake............................................................... 93
Power Steering...................................................... 94
Starting System ................................................... 94
Tire Pressure Monitoring System................... 96
Traction Control................................................... 96
Transmission and Four-Wheel Drive............94
Installing Child Seats.....................................19 Using LAP AND SHOULDER BELTS...............19
Using Lower Anchors AND Tethers FOR
CHildren (LATCH)............................................ 22
Using Tether Straps............................................. 23
Instrument Cluster.........................................79
Instrument Lighting Dimmer.......................71 Vehicles With Front Fog Lamps....................... 71
Vehicles Without Front Fog Lamps................71
Interior Lamps..................................................72 Front Interior Lamp.............................................. 72
Rear Interior Lamp................................................ 73
Interior Mirror....................................................76 Auto-Dimming Mirror.......................................... 76
Introduction.........................................................7
J
Jump-Starting the Vehicle........................198 Connecting the Jumper Cables..................... 199
Jump Starting...................................................... 199
Preparing Your Vehicle..................................... 198
Removing the Jumper Cables........................ 199K
Keyless Entry...................................................60
SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 60
Keyless Starting.............................................135 Fast Restart........................................................... 137
Stopping the Engine When Your Vehicle is Moving................................................................ 137
Stopping the Engine When Your Vehicle is Stationary......................................................... 136
Keys and Remote Controls.........................44 Principle of Operation........................................ 44
Knee Airbag.......................................................37
L
Lighting Control..............................................70 Headlamp Flasher............................................... 70
High Beams............................................................ 70
Lighting..............................................................70
Load Carriers See: Roof Racks and Load Carriers..............178
Load Carrying..................................................177
Load Limit........................................................179 Vehicle loading - with and without a
trailer................................................................... 179
Locking and Unlocking.................................54 Activating Intelligent Access ........................... 55
Autolock and Autounlock ................................ 56
Battery Saver......................................................... 56
Illuminated Entry.................................................. 56
Illuminated Exit..................................................... 56
Power Door Locks................................................ 54
Remote Control.................................................... 54
Smart Unlocks For Integrated Keyhead Transmitter........................................................ 55
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 55
Locks...................................................................54
Luggage Covers..............................................177
M
Maintenance...................................................217 General Information........................................... 217
Manual Climate Control..............................113
Manual Liftgate...............................................57
417
Index

Manual Seats.................................................123Adjusting the Height of the Driver's
Seat..................................................................... 123
Moving the Seat Backward and Forward.............................................................. 123
Recline Adjustment........................................... 124
Media Hub........................................................110
Memory Function..........................................125 Recalling a Stored Seat Position..................126
Saving a Passive Setting.................................. 126
Saving a Pre-Set Position................................ 126
Menu.................................................................326 Active Park Assist............................................... 327
Changing Your Door Keypad Code..............327
Display Settings................................................. 326
Rear View Camera............................................. 327
Settings.................................................................. 327
Setting the Clock............................................... 326
Sound..................................................................... 327
Valet Mode............................................................ 327
Message Center See: Information Displays................................. 84
Mirrors See: Heated Windows and Mirrors...............119
See: Windows and Mirrors................................ 74
Mobile Communications Equipment.......12
Moonroof............................................................77 Bounce-Back......................................................... 78
Opening and Closing the Moonroof...............77
Opening and Closing the Sunscreen.............77
Venting the Moonroof......................................... 78
Motorcraft Parts...........................................267
MyFord Touch®.............................................315 General Information.......................................... 315
MyKey®..............................................................49 Principle of Operation........................................ 49
MyKey Troubleshooting................................51 N
Navigation........................................................371
cityseekr................................................................. 373
Map Mode............................................................. 374
Navigation Map Updates................................. 377
Navigation Voice Commands........................ 377
Point of Interest (POI) Categories...............372
Quick-touch Buttons........................................ 376
Setting a Destination......................................... 371
Setting Your Navigation Preferences..........373
O
Oil Check See: Engine Oil Check........................................ 221
Opening and Closing the Hood................217
Ordering Additional Owner's Literature.....................................................205
Obtaining a French Owner ’s Manual.........205
Overhead Console........................................134
P
Parking Aid.......................................................161 Front Sensing System....................................... 162
Rear Sensing System......................................... 161
Parking Aids.....................................................161
Parking brake See: Parking Brake.............................................. 157
Parking Brake..................................................157
Passive Anti-Theft System.........................62 SecuriLock®........................................................... 62
PATS See: Passive Anti-Theft System..................... 62
Perchlorate........................................................10
Personal Safety System ™..........................34
How Does the Personal Safety System
Work?.................................................................. 34
Phone...............................................................352 Making Calls........................................................ 353
Pairing Subsequent Phones.......................... 353
Pairing Your Phone for the First Time........352
Phone Menu Options....................................... 353
Phone Settings................................................... 356
Receiving Calls.................................................... 353
Text Messaging................................................... 354
418
Index

Power Door LocksSee: Locking and Unlocking............................. 54
Power Liftgate..................................................57 Obstacle Detection............................................. 59
Opening and Closing the Liftgate..................58
Setting the Liftgate Open Height................... 59
Power Seats....................................................124 Power Lumbar...................................................... 125
Power Steering Fluid Check.....................225
Power Windows..............................................74 Accessory Delay.................................................... 75
Bounce-Back.......................................................... 74
One-Touch Down................................................. 74
One-Touch Up....................................................... 74
Window Lock.......................................................... 74
R
Rear Seat Armrest.........................................127
Rear Seats.......................................................126 Folding the Seatback........................................ 126
Recline Adjustment........................................... 126
Unfolding the Seatback................................... 126
Rear Under Floor Storage...........................177 Adjustable Load Floor........................................ 177
Cargo Management System........................... 177
Passenger Compartment Floor...................... 177
Rear View Camera........................................167 Using the Rear View Camera System.........167
Rear View Camera See: Rear View Camera.................................... 167
Rear Window Wiper and Washers..........69 Rear Window Washer......................................... 69
Rear Window Wiper............................................ 69
Recommended Towing Weights............188
Refueling..........................................................142 Easy Fuel® No Cap Fuel System..................143
Remote Control..............................................44 Car Finder................................................................ 46
Integrated Keyhead Transmitters .................44
Intelligent Access Key......................................... 45
Remote Start ......................................................... 47
Replacing the Battery......................................... 45
Sounding a Panic Alarm.................................... 47
Remote Start...................................................119 Automatic Settings............................................ 120
Heated and Cooled Devices........................... 120
Last Settings........................................................ 120Removing a Headlamp...............................231
Repairing Minor Paint Damage...............237
Replacement Parts
Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts...................... 11
Replacing a Lost Key or Remote Control............................................................48
Reporting Safety Defects (Canada Only).............................................................206
Reporting Safety Defects (U.S. Only)..............................................................205
Roadside Assistance...................................197 Vehicles Sold In Canada : Getting Roadside
Assistance........................................................ 197
Vehicles Sold In Canada : Using Roadside Assistance........................................................ 197
Vehicles Sold In The U.S.: Getting Roadside Assistance........................................................ 197
Vehicles Sold In The U.S. : Using Roadside Assistance........................................................ 197
Roadside Emergencies...............................197
Roof Racks and Load Carriers..................178 Adjusting the Crossbar..................................... 178
Running Out of Fuel......................................141 Refilling With a Portable Fuel
Container........................................................... 141
S
Safety Belt Height Adjustment................30
Safety Belt Minder..........................................31 Belt-Minder®.......................................................... 31
Safety Belts......................................................26 Principle of Operation........................................ 26
Safety Belt Warning Lamp and Indicator Chime..............................................................30
Conditions of operation..................................... 30
Safety Canopy®..............................................41
Safety Precautions......................................140
Satellite Radio................................................110 Satellite Radio Electronic Serial Number
(ESN).................................................................... 111
Satellite Radio Reception Factors..................111
SIRIUS® Satellite Radio Service..................... 111
Troubleshooting................................................... 112
419
Index