bluetooth FORD ESCAPE 2013 3.G Owners Manual

GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled mobile phone and
portable media player. This allows you to:
•make and receive calls
• access and play music from your
portable music player
• use 911 Assist™, Vehicle Health Report
and SYNC Services (Traffic, Directions
& Information) (if equipped)
• access phonebook contacts and music
using voice commands
• stream music from your connected
phone
• text message •
use the advanced voice recognition
system
• charge your USB device (if your device
supports this).
Make sure that you review your device's
user guide before using it with SYNC.
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
Monday-Saturday, 8:30 am-8:00 pm EST.
In the United States, call: 1-888-270-1055.
In Canada, call: 1-800-565-3673.
Times are subject to change due to
holidays.
279
SYNC®
E142598

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist
(if equipped), Vehicle Health Report (if
equipped), and Traffic, Directions and
Information (if equipped).
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.Helpful Hints
Make sure the interior of the vehicle is as
quiet as possible. Wind noise from open
windows and road vibrations may prevent
the system from correctly recognizing
spoken commands.
After pressing the voice icon, wait until
after the tone sounds and "Listening"
appears before saying a command. Any
command spoken prior to this does not
register with the system.
Speak naturally, without long pauses
between words.
At any time you can interrupt the system
while it is speaking by pressing the voice
icon.
Initiating a Voice Session
Push the voice icon; a tone
sounds and "Listening" appears
in the display. Say any of the
following:
If You Want To
Say
Stream audio from your phone.
"Bluetooth audio"
Cancel the requested action.
"Cancel"
Access the device connected to the auxiliary input jack.
"Line in"
Access mobile applications.
"Mobile apps" *
Make calls.
"Phone"
Access the SYNC Services portal.
"Services" *
Return to the main menu.
"SYNC"
Access the device connected to your USB port.
"USB"
Run a vehicle health report.
"Vehicle health report" *
281
SYNC®
E142599

The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, you may be prompted
with as many as four possibilities for
clarification.For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."
The System
When You Say
Makes a best guess from the media
candidate list; you may still occasionally be asked questions.
"Media candidate lists off"
Clarifies your voice command for mediacandidates.
"Media candidate lists on"
Makes a best guess from the phone
candidate list; you may still occasionally be asked questions.
"Phone candidate lists off"
Clarifies your voice command for phonecandidates
"Phone candidate lists on"
USING SYNC® WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your mobile phone's
functionality. At a minimum, most mobile
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call
• Ending a call
• Using privacy mode
• Dialing a number
• Redialing
• Call waiting notification
• Caller ID Other features such as text messaging
using Bluetooth and automatic phonebook
download are phone-dependent features.
To check your phone's compatibility, refer
to your phone's user manual and visit
www.SYNCMyRide.com or
www.syncmaroute.ca.
Pairing a Phone for the First Time
Note:
SYNC can support downloading up
to approximately 2000 entries per
Bluetooth-enabled mobile phone.
Note: Make sure the vehicle ignition and
radio are turned on and the transmission is
in position P.
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
283
SYNC®

1. Press the phone button; when thedisplay indicates no phone is paired,
press OK.
2. When Add Bluetooth Device appears,
press OK.
3. When Find SYNC appears in the display, press OK.
4. Put your phone into Bluetooth discovery mode. Refer to your phone's
user guide if necessary.
5. When prompted on your phone's display, enter the six-digit PIN provided
by SYNC in the radio display. The
display indicates when the pairing is
successful
Depending on your phone's capability and
your market, the system may prompt you
with questions such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up), downloading
your phone book, etc.
Pairing Subsequent Phones
Note: Make sure the vehicle ignition and
radio are turned on and the transmission is
in position P. Note:
To scroll through the menus, press
the up and down arrows on your audio
system.
1. Press the phone button and scroll until
System Settings is selected.
2. Press OK and scroll until Bluetooth Devices is selected, then press OK.
3. Scroll until Add Bluetooth Device is selected, then press OK.
4. When Find SYNC appears in the display, press OK.
5. Put your phone into Bluetooth discovery mode. Refer to your phone's
user guide if necessary.
6. When prompted on your phone's display, enter the six-digit PIN provided
by SYNC in the radio display. The
display indicates when the pairing is
successful.
The system then prompts with questions
such as if you would like to set the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up), download your
phone book, etc.
Phone Voice Commands
"PHONE" "Go to privacy"
"Call " 1
"Hold"
"Call at home" 1
"Join"
"Call at work" 1
"Menu"2,4
"Call in office" 1
"Phone book " 2
"Call on mobile OR cell" 1
"Phone book at home" 2
"Call on other" 1
284
SYNC®

"PHONE""Phone book at office" 2
"Call history incoming" 2
"Phone book at work" 2
"Call history missed" 2
"Phone book on mobile OR cell" 2
"Call history outgoing" 2
"Phone book on other" 2
"Connections" 2
"Dial" 1,3
1 These commands do not require you to say "Phone" first.
2 These commands are not available until phone information is completely downloaded
using Bluetooth.
3 See Dial table below.
4 See Menu table below.
Phone book commands: When you ask
SYNC to access a phone book name,
number, etc., the requested information
appears in the display to view. Press the
phone button and say "Call" to call the
contact.
"DIAL"
"411 (four-one-one)", "911" (nine-one-one), etc. "700" (seven hundred)"800" (eight hundred) "900" (nine hundred)
"Pound", "Slash" (#,/) "Number <0-9>""Asterisk" (*)
"Clear" (deletes all entered digits) "Delete" (deletes one digit) "Plus""Star"
285
SYNC®

Accessing Features through the
Phone Menu
The phone menu allows you to redial a
number, access your call history and phone
book and send text messages as well as
access phone and system settings. You
can also access advanced features such
as 911 Assist™, Vehicle Health Report and
SYNC Services.1. Press the phone button to enter the
Phone menu.
2. Scroll to cycle through:
You Can
When You Select
Redial the last number called (if available). Press OK to
select, then press OK again to confirm.
Phone Redial
Allows you to access any previously dialed, received or
missed calls while your phone has been connected to the
system.
Call History
1
1. Press OK to select.
2. Scroll to select from Call History Incoming, Call
History Outgoing or Call History Missed. Press OK
make your selection.
3. Press OK or the phone button to call the desired selec-
tion.
The system attempts to automatically re-download your
phone book and call history each time your phone
connects to SYNC (if the auto download feature is on and
your Bluetooth-enabled mobile phone supports this
feature).
Allows you to access your downloaded phonebook.
Phonebook 1,2
1. Press OK to confirm and enter. If your phonebook has
fewer than 255 listings, they appear alphabetically in flat
file mode. If there are more, they are organized into
alphabetical categories.
2. Scroll until the desired contact appears, then press OK.
3. Press OK or the phone button.
Enables you to send, download and delete text messages.
Text Message 1
Allows you to view your phone's status, set ring tones,
select your message notification, change phone book
entries and automatically download your mobile phone
among other features.
Phone Settings
1
Access the SYNC Services portal where you can request
various types of information, traffic reports and directions.
SYNC Services
3
288
SYNC®

You Can
When You Select
Place an emergency call to a 911 operator for you after an
accident (if the feature is used properly).
911 Assist
4
Create and receive a diagnostic report card on your vehicle.
Vehicle Health Report 3
Interact with SYNC-capable mobile applications on your
smartphone.
Mobile Apps
3
Access Bluetooth Devices menu listings (add, connect,
set as primary, on/off, delete) as well as Advanced menu
listings (prompts, languages, defaults, master reset, install
application and system information).
System Settings
Exit the phone menu by pressing OK.
Exit Phone Menu
1 This is a phone-dependent feature.
2 This is a phone-dependent and speed-dependent feature.
3 If equipped, U.S. only.
4 If equipped, U.S. and Canada only.
Text Messaging
Note: This is a phone-dependent feature.
SYNC allows you to receive, send,
download and delete text messages. The
system can also read incoming text
messages to you so that you do not have
to take your eyes off the road.
Receiving a Text Message
Note: This is a phone-dependent feature.
Your phone must support downloading text
messages using Bluetooth to receive
incoming text messages.
Note: Forwarding a text message is a
speed-dependent feature and can only be
done when the vehicle is traveling at 3 mph
(5 km/h) or less.
Note: Only one recipient is allowed per text
message.
289
SYNC®

You Can
When You Select
Delete Phonebook: Press OK to delete the current phone
book and call history. When Delete Phonebook appears,
press OK to confirm. SYNC takes you back to the Phone
Settings menu.
Download Phonebook: Press OK to select and press OK
again when Confirm Download? appears.
Automatically download your phone book each time your
phone connects to SYNC. (Downloading times are phone-
dependent and quantity-dependent.)
Auto Download
Press OK to select. When Auto Download On? appears,
press OK to have your phonebook automatically down-
loaded each time. (When auto download is on, any
changes, additions or deletions saved since your last
download are deleted.)
Select Off to NOT download your phonebook every time
your phone connects to SYNC. Your phonebook, call
history and text messages can only be accessed when
your specific phone is connected to SYNC.
Exit the current menu.
Return
System Settings
This menu provides access to your
Bluetooth Devices and Advanced menu
features. Use the arrow buttons to scroll
through the menu options.
The Bluetooth Devices menu allows you
to add, connect and delete devices, set a
phone as "primary" as well as turn your
Bluetooth feature on and off.
The Advanced menu allows you to access
and set prompts, languages, defaults,
perform a master reset, install an
application and view system information. Bluetooth Devices Menu Options
1. Press the phone button to enter the
Phone menu
2. Scroll until System Settings appears,
then press OK.
3. Scroll until Bluetooth Devices appears, then select OK.
4. Scroll to select from the following options:
You Can
If You Select
Pair additional phones to the system.
Add Bluetooth Device *
1. Press OK to select, then again when Find SYNC appears
in the display.
292
SYNC®

You Can
If You Select
2. Follow the directions in your phone's user guide to put
your phone into discovery mode. A six-digit PIN appears
in the display.
3. When prompted on your phone's display, enter the six-
digit PIN provided by SYNC.
4. When Set as Primary Phone? appears, press OK. Scroll
to toggle between Yes and No, then press OK.
5. Depending on the functionality of your phone, you may
be asked additional questions (i.e. if you would like to
download your phonebook). Scroll and use OK to select
your responses.
Connect a previously paired Bluetooth-enabled phone.
(Only one device can be connected at a time. When
another phone is connected, the previous one is discon-
nected.)
Connect Bluetooth Device
1. Press OK to select and view a list of previously paired
phones.
2. Scroll until the desired device is chosen, then press OK
to connect the phone.
Set a previously paired phone as your primary phone.
Set as Primary Phone?
Press OK to select and scroll to select the desired phone.
Press OK to confirm.
SYNC attempts to connect with the primary phone at every
ignition cycle. When a phone is selected as primary, it
appears first in the list and is marked with an *
Turn the Bluetooth feature on and off.
Set Bluetooth On/Off
Press OK and scroll to toggle between On and Off. When
the desired selection is chosen, press OK. (Turning
Bluetooth off disconnects all Bluetooth devices and
deactivates all Bluetooth features. )
Delete a paired phone.
Delete Device
Press OK and scroll to select the device. Press OK to
confirm.
Delete all previously paired phones (and all information
originally saved with those phones).
Delete All Devices
Press OK to select.
Exit the current menu.
Return
* This is a speed-dependent feature.
293
SYNC®

You Can
If You Select
Press OK to select.
This is a Bluetooth component which can further help your
phone with the exchange of text messages.
MAP Profile
Exit the current menu.
Return
SYNC® APPLICATIONS AND
SERVICES
In order for the following features to work,
your mobile phone must be compatible
with SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com
or www.syncmaroute.ca.
• SYNC Services (if equipped, U.S. only):
Provides access to traffic, directions
and information such as travel,
horoscopes, stock prices and more.
• 911 Assist™: Can alert 911 in the event
of an emergency.
• Vehicle Health Report (if equipped,
U.S. only): Provides a diagnostic and
maintenance report card of your
vehicle.
911 Assist
WARNINGS
Unless the 911 Assist setting is set on
prior to a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
WARNINGS
Always place your phone in a secure
location in the vehicle so it does not
become a projectile or get damaged
in a collision. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.
Note: The SYNC 911 Assist feature must be
set on prior to the incident.
Note: Before setting this feature on, ensure
that you read the 911 Assist privacy notice
later in this section for important
information.
Note: If 911 Assist is turned on or off by any
user, that setting applies for all paired
phones. If 911 Assist is turned off, either a
voice message plays or a display
message/icon comes on (or both) when the
vehicle is started after a previously paired
phone connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
mobile phones, some may have trouble
using this feature.
If a crash deploys an airbag or activates
the fuel pump shut-off, your
SYNC-equipped vehicle may be able to
contact emergency services by dialing 911
through a paired and connected
Bluetooth-enabled phone. For more
information about 911 Assist visit
www.SYNCMyRide.com or
www.syncmaroute.ca.
295
SYNC®