FORD ESCAPE 2015 3.G Owners Manual

"MENU"
"Signal"
"Text message inbox"
Words in ( ) are optional and do not have
to be spoken for the system to understand
the command.
Making Calls
Press the voice icon and when prompted
say:
1. Say "Call " or "Dial", then the desired number.
2. When the system confirms the number,
say, "Dial" again to initiate the call.
To erase the last spoken digit, say, "Delete"
or press the left arrow button. To erase all
spoken digits, say "Clear" or press and hold
the left arrow button.
To end the call, press and hold the phone
button. Receiving Calls
When receiving a call, you can:
•
Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
the phone button.
• Ignore the call by doing nothing.
Phone Options during an Active
Call
During an active call, you have more menu
features that become available, such as
putting a call on hold or joining calls. Use
the arrow buttons to scroll through the
menu options.
1. Press MENU during an active call.
2. After selecting Active Call Menu, press
OK
.
3. Scroll to cycle through the following options: You can:
When you select:
Mute the call.
Mute Call?
Switch a call from an active hands-free environment to
your cellular phone for a more private conversation.
Privacy
Press
OK when Privacy on/off appears. (The display
indicates In Privacy and the system transfers your call.)
Put an active call on hold.
Call Hold
Press OK when Hold on/off appears. To answer another
call at this time, press the phone button.
Enter "tones", such as numbers for passwords.
Enter Tones
Scroll until the desired number appears in the display, then
press OK; a tone sounds as confirmation. Repeat as
necessary.
Join two separate calls. (SYNC supports a maximum of
three callers on a multiparty call or conference call.)
Join Calls
1. Press the phone button.
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You can:
When you select:
2. Access the desired contact through SYNC or use voice
commands to place the second call. Once actively in the
second call, press MENU.
3. Scroll to Join Calls, and press OK. Press OK again when
Join Calls?
appears.
Access your phonebook contacts.
Phonebook
1. Press OK to select, and then scroll through your phone-
book contacts.
2. Press
OK again when the desired selection appears in
the display.
3. Press the phone button.
Access your call history log.
Call History
1. Press
OK to select, then scroll through your call history
options (incoming, outgoing or missed).
2. Press
OK when the desired selection appears in the
display.
3. Press the phone button to call the selection.
Exit the current menu.
Return
Accessing Features through the
Phone Menu
SYNC's phone menu allows you to redial
a number, access your call history and
phonebook and sends text messages as
well as access phone and system settings.
You can also access advanced features,
such as 911 Assist, Vehicle Health Report
and SYNC Services. 1. Press the phone button to enter the
phone menu.
2. Scroll to cycle through: You can:
When you select:
Redial the last number called (if available). Press
OK to
select, and then press OK again to confirm.
Phone Redial
Access any previously dialed, received or missed calls after
you connect your Bluetooth-enabled phone to SYNC.
Call History
1
1. Press
OK to select.
2. Scroll to select from Call History Incoming, Call History
Outgoing or Call History Missed. Press
OK to make your
selection.
3. Press
OK or the phone button to call the desired selec-
tion.
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You can:
When you select:
Note: The system attempts to automatically re-download
your phonebook and call history each time your phone
connects to SYNC (if the auto download feature is on and
your Bluetooth-enabled cellular phone supports this
feature).
Access and call any contacts in your previously down-
loaded phonebook.
Phonebook
1,2
1. Press OK to confirm and enter. If your phonebook has
fewer than 255 listings, they appear alphabetically in flat
file mode. If there are more than 255 entries, the system
organizes them into alphabetical categories.
2. Scroll until the desired contact appears, then press OK.
3. Press
OK or the phone button.
Send, download and delete text messages.
Text Message 1
View your phone's status, set ring tones, select your
message notification, change phone book entries and
automatically download your cellular phone among other
features.
Phone Settings
1
Access the SYNC Services portal where you can request
various types of information, traffic reports and directions.
SYNC Services
3
Place an emergency call to a 911 operator for you after an
accident, when used properly.
911 Assist
4
Create and receive a diagnostic report card on your vehicle.
Vehicle Health Report 3
Interact with SYNC-capable mobile applications on your
smartphone.
Mobile Apps
3
Access Bluetooth Devices menu listings (Add, Connect,
Set as Primary, On and Off, Delete) as well as Advanced
menu listings (prompts, languages, defaults, master reset,
install application and system information).
System Settings
Exit the phone menu by pressing OK.
Exit Phone Menu
1 This is a phone-dependent feature.
2 This is a phone-dependent and speed-dependent feature.
3 This is an optional feature and available in the United States only.
4 This is an optional feature and available in the United States and Canada only.
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Text Messaging
Note:
This is a phone-dependent feature.
SYNC allows you to receive, send,
download and delete text messages. The
system can also read incoming text
messages to you so that you do not have
to take your eyes off the road.
Receiving a Text Message
Note: This is a phone-dependent feature.
Your phone must support downloading text
messages using Bluetooth to receive
incoming text messages.
When a new message arrives, an audible
tone sounds and the display indicates you
have a new message. You have these
options:
• Press the voice button, wait for the
prompt and say "Read message" to
have SYNC read the message to you.
• Press OK to receive and open the text
message or do nothing and the
message goes into your text message
inbox. Press OK again and SYNC reads
your message aloud as you are not able
to view the message. You can then also
choose to reply or forward the
message.
• Press
OK and scroll to choose
between:
• Reply to Text Message: Press OK
to access and then scroll through
the list of pre-defined messages to
send.
• Forward Text Message: Press OK
to forward the message to anyone
in your Phonebook or Call History.
You can also choose Enter Number. Sending, Downloading and Deleting
Your Text Messages
Note:
Forwarding a text message is a
speed-dependent feature and is only
available when your vehicle is traveling at 3
mph (5 km/h) or less.
Note: You can only have one recipient per
text message.
Text messaging is a phone-dependent
feature. If your phone is compatible, SYNC
allows you to receive, send, download and
delete text messages.
1. Press the phone button.
2. Scroll to Text Message, and then press
OK
.
Scroll to select from the following options:
• Send Text Message?
allows you to
send a new text message based on a
pre-defined set of 15 messages.
• Download Unread Msgs
allows you
to download your unread messages
(only) to SYNC. To download the
messages, press
OK to select. The
display indicates that it is downloading
your messages. When it is complete,
SYNC takes you to your inbox.
• Delete All Messages?
allows you to
delete current text messages from
SYNC (not your phone). To delete the
messages, press
OK to select. The
display indicates when it is finished
deleting all your text messages. SYNC
returns you to the text message menu.
• Return
exits the current menu when
you press OK.
If you select
Send Text Message?:
1. Press
OK to select. If the system
detects your phone does not support
this feature, Unsupported
appears in
the display and SYNC returns to the
main menu.
2. Scroll to cycle through the message options in the following chart.
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3. Press OK when the desired selection
is in the display.
4. Enter the name of the recipient. Scroll to cycle through Phonebook or Call
History entries. You can also select
Enter Number to say the desired
number.
5. Press
OK to enter the desired menu
and scroll to select the specific
contact.
6. Press OK when the contact appears and press OK again to confirm when
the system asks if you would like to
send the message. The system sends
each text message with the following
signature: "This message was sent
from my ". Pre-defined text message options
Can't talk right nowCall me
Call U later
Be there in 10 minutes
Be there in 20 minutes Yes Pre-defined text message options
No
Why?
Thanks
Where R you?
I need more directions I love you
Too funny
Can't wait to see you I'm stuck in traffic
Accessing Your Phone Settings
These are phone-dependent features. Your
phone settings allow you to access and
adjust features such as your ring tone, text
message notification, modify your
phonebook and set up automatic
download.
1. Press the phone button.
2. Scroll to Phone Settings, and then press
OK.
3. Scroll to select from the following options: You can:
When you select:
See the provider, name, signal power, battery power and
roaming status of your connected phone.
Phone Status
Press
OK to select and scroll to view the information.
When done, press OK again to return to the phone status
menu.
Select which ring tone sounds during an incoming call (one
of the system's or your phone's).
Set Ringer
1. Press
OK to select and scroll to hear Ringer 1, Ringer 2,
Ringer 3 and Phone Ringer.
2. Press
OK to select.
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You can:
When you select:
If your phone supports in-band ringing, your phone's ring
tone plays when you choose Phone Ringer.
Have the option of hearing an audible tone to notify you
when a text message arrives.
Message Notification
1. Press OK to select and scroll between Message Notific-
ation On and Message Notification Off.
2. Press OK to select.
Modify the contents of your phonebook (such as add,
delete or download). Press
OK to choose between:
Modify Phonebook
Add Contacts: Press
OK to add more contacts from your
phone book. Push the desired contact(s) on your phone.
See your phone's manual on how to push contacts.
Delete Phonebook: Press
OK to delete the current phone
book and call history. When Delete Phonebook appears,
press
OK to confirm. SYNC takes you back to the Phone
Settings menu.
Download Phonebook: Press OK to select, then and press
OK
again when Confirm Download? appears.
Automatically download your phone book each time your
phone connects to SYNC. *
Auto Download
Press
OK to select. When Auto Download On? appears,
press OK to have your phonebook automatically down-
loaded each time. **
Select Off if you do not want to download your phonebook
every time your phone connects to SYNC. Your phonebook,
call history and text messages can only be accessed when
your specific phone is connected to SYNC.
Exit the current menu.
Return
* Downloading times are phone-dependent and quantity-dependent.
** When Auto Download is on, it automatically deletes any changes, additions or deletions
saved since your last download.
System Settings
This menu provides access to your
Bluetooth Devices and Advanced menu
features. Use the arrow buttons to scroll
through the menu options. Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete devices, set a
phone as primary as well as turn your
Bluetooth feature on and off.
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1. Press the phone button to enter the
phone menu
2. Scroll to System Settings. Press OK. 3. Scroll to Bluetooth Devices. Press
OK.
4. Scroll to select from the following options: You can:
If you select:
See
Using SYNC™ With Your Phone (page 295).
Add Bluetooth Device *
Connect a previously paired Bluetooth-enabled phone. **
Connect Bluetooth Device
1. Press
OK to select and view a list of previously paired
phones.
2. Scroll until you find the desired device, and then press
OK
to connect the phone.
Set a previously paired phone as your primary phone.
Set as Primary Phone
Press
OK to select and scroll to select the desired phone.
Press OK to confirm.
SYNC attempts to connect with the primary phone at every
ignition cycle. When you select a phone as a primary phone,
it appears first in the list and the system marks it with an
asterisk.
Turn the Bluetooth feature on and off.
Set Bluetooth
Press
OK and scroll to toggle between On and Off. Make
a selection, and then press OK.
Setting Bluetooth to off disconnects all Bluetooth devices
and turns off all Bluetooth features.
Delete a paired phone.
Delete Device
Press
OK and scroll to select the device. Press OK to
confirm.
Delete all previously paired phones (and all information
originally saved with those phones).
Delete All Devices
Press
OK to select.
Exit the current menu.
Return
* This is a speed-dependent feature.
** You can only connect one device at a time. When another phone is connected, the
previous one is disconnected.
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Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults,
perform a master reset, install an
application and view system information.
1. Press the phone button to enter the
phone menu
2. Scroll to System Settings. Press OK.
3. Scroll to Advanced. Press
OK.
4. Scroll to select from the following options: You can:
If you select:
Get help from SYNC by using questions, helpful hints or
asking you for a specific action. To turn these prompts on
or off:
Prompts
1. Press
OK to select and scroll to select between On and
Off.
2. Press
OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
Choose between English, Français and Español. Once
selected, all of the radio displays and prompts are in the
selected language.
Languages
1. Press OK to select and then scroll through the languages.
2. Press
OK when the desired selection appears in the
display. If you change the language setting, the display
indicates that the system is updating. When complete,
SYNC takes you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices).
Factory Defaults
1. Press
OK to select and then press OK again when
Restore Defaults? appears in the display.
2. Press OK to confirm.
Completely erase all information stored on SYNC
(phonebook, call history, text messages and paired
devices) and return to the factory default settings.
Master Reset
Press
OK to select. The display indicates when complete
and SYNC takes you back to the Advanced menu.
Install applications you have downloaded.
Install Application?
Press
OK and scroll to select. Press OK to confirm.
Delete all previously paired phones (and all information
originally saved with those phones).
Delete All Devices
Press
OK to select.
Access the Auto Version number as well as the FDN
number.
System Info
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You can:
If you select:
Press OK to select.
This is a Bluetooth component, which can further help
your phone with the exchange of text messages.
MAP Profile
Exit the current menu.
Return
SYNC™ APPLICATIONS AND
SERVICES
(If Equipped)
In order for the following features to work,
your cellular phone must be compatible
with SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
• SYNC Services *
: Provides access to
traffic, directions and information such
as travel, horoscopes, stock prices and
more.
• 911 Assist: Can alert 911 in the event of
an emergency.
• Vehicle Health Report *
: Provides a
diagnostic and maintenance report
card of your vehicle.
• SYNC AppLink: Allows you to connect
to and use certain applications such as
Pandora and Stitcher (if your phone is
compatible).
* This is an optional feature and available
in the United States only.
911 Assist
(If Equipped) WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. WARNINGS
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
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If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 39). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 189).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On or Off
1. Press the phone button to enter the phone menu.
2. Scroll to select 911 Assist.
3. Press
OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On or Off.
5. Press
OK when the desired option
appears in the radio display. Set On or
Set Off
appears in the display as
confirmation.
Off selections include:
• Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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