service FORD ESCAPE 2021 Owner's Guide

STEERING – TROUBLESHOOTING
Steering – Information Messages
Action
Message
The power steering system has detected acondition that requires service. Have your vehicle checked as soon as possible.
Steering Fault Service Now
The power steering system is not working.
Stop your vehicle in a safe place. Have your vehicle checked as soon as possible.
Steering Loss Stop Safely
The power steering system has detected acondition that requires service. Have your vehicle checked as soon as possible.
Steering Assist Fault Service Required
The steering system has detected a condi-
tion that requires service. Have your vehiclechecked as soon as possible.
Steering Lock Malfunction Service Now
234
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Steering

Visual indication remains on when your
vehicle is in reverse (R). In any other gear,
when you stop your vehicle, visual
indication turns off after four seconds.
If the parking aids are not available, the
side distance indicator lines do not display.
PARKING AIDS –
TROUBLESHOOTING
Parking Aids – Information
Messages
If a fault is present in the parking aids, a
warning message appears in the
instrument cluster or the information and
entertainment display. Action
Message
The system detects a condition that
requires service. Have your vehicle checked as soon as possible.
Check Front Park Aid
The system detects a condition that
requires service. Have your vehicle checked as soon as possible.
Check Rear Park Aid
Displays the park aid status.
Front Park Aid On Off
Displays the park aid status.
Rear Park Aid On Off
239
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Parking Aids

5. Press and hold the brake pedal.
6. Release the steering wheel and shift
into neutral (N).
7. Release the parking brake.
8. Press and hold the active park assist button.
9. Release the brake pedal to allow your vehicle to move.
Note: After active park assist drives your
vehicle to a position where you can exit the
parking space in a forward movement, a
message appears instructing you to take full
control of your vehicle.
10. Take control of your vehicle.
Note: You can slow down your vehicle at
any time by pressing the brake pedal.
ACTIVE PARK ASSIST –
TROUBLESHOOTING
Active Park Assist – Information
Messages Action
Message
The system
requires service.
Have your vehicle
checked as soon as possible.
Active Park Fault
Active Park Assist – Frequently
Asked Questions
Why does active park assist not
operate correctly? The system is unable to detect a
vehicle, curb or object to park next to
or in between. The system needs
boundary objects to operate correctly. Why does active park assist not search
for a parking space?
You have switched traction control off.
Why does active park assist not search
for a parking space? The transmission is in reverse (R). Your
vehicle must be moving forward to be
able to detect a parking space.
Why does active park assist not offer
a parking space? The sensors could be blocked. For
example, snow, ice or large
accumulations of dirt. Blocked sensors
can affect how the system functions.
Why does active park assist not offer
a parking space? The sensors in the front or rear bumper
could be damaged.
Why does active park assist not offer
a parking space? There is not enough room in the
parking space for your vehicle to safely
park.
Why does active park assist not offer
a parking space? There is not enough space for the
parking maneuver on the opposite side
of the parking space.
Why does active park assist not offer
a parking space? The parking space is more than 5 ft
(1.5 m) or less than 2 ft (0.5 m) away
from your vehicle.
Why does active park assist not offer
a parking space? Your vehicle's speed is greater than
22 mph (35 km/h) for parallel parking
or greater than
19 mph (30 km/h) for
perpendicular parking.
245
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Active Park Assist
(If Equipped)

LANE KEEPING SYSTEM – TROUBLESHOOTING
Lane Keeping System – Information Messages
Action
Message
The system has malfunctioned. Have yourvehicle checked as soon as possible.
Lane Keeping Sys. Malfunction Service
Required
The system has detected a condition thathas caused the system to be temporarily unavailable.
Front Camera Temporarily Not Available
The system has detected a condition that
requires you to clean the windshield in order for it to operate properly.
Front Camera Low Visibility Clean Screen
The system has malfunctioned. Have yourvehicle checked as soon as possible.
Front Camera Malfunction Service Required
The system requests that you keep yourhands on the steering wheel.
Keep Hands on Steering Wheel
270
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Lane Keeping System

Note:
If you switch automatic emergency
braking off, evasive steering assist switches
off.
LOCATING THE PRE-
COLLISION ASSIST SENSORS Camera.
1.
Radar sensor (if equipped).
2.
If a message regarding a blocked sensor
or camera appears in the information
display, something is obstructing the radar
signals or camera images. The radar sensor
is behind the fascia cover in the center of
the lower grille. With a blocked sensor or
camera, the system may not function, or
performance may reduce. See
Pre-Collision Assist – Information
Messages (page 285). Note:
Proper system operation requires a
clear view of the road by the camera. Repair
any windshield damage in the area of the
camera's field of view.
Note: If something hits the front end of your
vehicle or damage occurs and your vehicle
has a radar sensor, the radar sensing zone
could change. This could cause missed or
false vehicle detections. Have your vehicle
serviced to have the radar checked for
proper coverage and operation.
Note: If your vehicle detects excessive heat
at the camera or a potential misalignment
condition, a message could display in the
information display indicating temporary
sensor unavailability. When operational
conditions are correct, the message
deactivates. For example, when the ambient
temperature around the sensor decreases
or the sensor recalibrates successfully.
DISTANCE INDICATION
What Is Distance Indication
Distance indication displays the gap
between your vehicle and the vehicle
ahead of you.
Note: The graphic does not display if you
switch on cruise control or adaptive cruise
control.
281
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Pre-Collision AssistE307090

Pre-Collision Assist – Frequently
Asked Questions
Camera Troubleshooting
The windshield in front of the camera
is dirty or obstructed.
Clean the outside of the windshield in
front of the camera.
The windshield in front of the camera
is clean, but the message remains in
the instrument cluster display. Wait a short time. It could take several
minutes for the camera to detect that
there is no obstruction.
Radar Troubleshooting (If Equipped)
The surface of the radar in the grille is
dirty or obstructed. Clean the grille surface in front of the
radar or remove the object causing the
obstruction.
The surface of the radar in the grille is
clean, but the message remains in the
instrument cluster display. Wait a short time. It could take several
minutes for the radar to detect that
there is no obstruction.
Heavy rain, spray or fog is interfering
with the radar signals. The pre-collision assist system is
temporarily disabled. Pre-collision
assist reactivates a short time after
the weather conditions improve.
Swirling water or snow or ice on the
surface of the road could interfere with
the radar signals. The pre-collision assist system is
temporarily disabled. Pre-collision
assist reactivates a short time after
the weather conditions improve. Radar is out of alignment due to a front
end impact.
Have your vehicle serviced to have the
radar checked for proper coverage and
operation.
286
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Pre-Collision Assist

CONNECTING A TRAILER
PRECAUTIONS
WARNING: Do not adjust the spring
bars so that your vehicle's rear bumper
is higher than before attaching the trailer.
Doing so will defeat the function of the
weight-distributing hitch, which may
cause unpredictable handling, and could
result in serious personal injury.
Do not tow a trailer until you drive your
vehicle at least 1,000 mi (1,600 km).
Do not use a hitch that either clamps onto
the bumper or attaches to the axle. You
must distribute the load in your trailer so
that 10-15% of the total weight of the
trailer is on the trailer coupler.
Consult your local motor vehicle laws for
towing a trailer.
See the instructions included with towing
accessories for the proper installation and
adjustment specifications.
Service your vehicle more frequently if you
tow a trailer. See
Normal Scheduled
Maintenance (page 490).
If you use a rental trailer, follow the
instructions the rental agency gives you.
When attaching the trailer wiring connector
to your vehicle, only use a proper fitting
connector that works with the vehicle and
trailer functions.
Account for the trailer coupler weight as
part of your vehicle load when calculating
the total vehicle weight.
Do not exceed the load limits. See
Calculating the Load Limit
(page 295). CONNECTING A TRAILER
Trailer Towing Connector
(If Equipped)
When attaching the trailer wiring connector
to your vehicle, only use a proper fitting
connector that works with the vehicle and
trailer functions.
Note:
Install the waterproof protection cap
back onto the trailer towing connector
whenever it is not in use. This helps to
prevent water damage and trailer towing
connector malfunction.
Note: You cannot use a seven-pin trailer
wiring connector for your vehicle and the
trailer lighting equipment.
Trailer Lamps WARNING:
Never connect any
trailer lamp wiring to the vehicle's tail
lamp wiring; this may damage the
electrical system resulting in fire. Contact
your authorized dealer as soon as
possible for assistance in proper trailer
tow wiring installation. Additional
electrical equipment may be required.
Trailer lamps are required on most towed
vehicles. Make sure all running lights, brake
lights, turn signals and hazard lights are
working.
301
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Connecting a TrailerE168683

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
313
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Crash and Breakdown Information

Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www
.f or d . c a .
HIGH VOLTAGE BATTERY
VEHICLE PRECAUTIONS -
HYBRID ELECTRIC VEHICLE
(HEV)
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
• Assume the high-voltage battery and
associated components are energized
and fully charged.
• Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards.
• Venting high-voltage battery vapors
are potentially toxic and flammable.
• Physical damage to the vehicle or
high-voltage battery could result in
immediate or delayed release of toxic,
flammable gases and fire. Vehicle information and general safety
practices include reviewing the owner's
manual and becoming familiar with your
vehicle's safety information and
recommended safety practices.
Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If Possible:
1. Move your vehicle to a safe, nearby
location and remain on the scene.
2. Roll down the windows before you switch your vehicle off.
3. Place your vehicle in park (P), set the parking brake, switch off the vehicle,
activate the hazard flashers and move
your key(s) at least
16 ft (5 m) away
from the vehicle.
Always:
• Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.
• Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.
314
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Crash and Breakdown Information

AUTOMATIC CRASH SHUTOFF
What Is Automatic Crash Shutoff
The automatic crash shutoff is designed
to stop the fuel going to the engine in the
event of a moderate or severe crash.
Note:
Not every impact causes a shutoff.
Automatic Crash Shutoff
Precautions WARNING: If your vehicle has been
involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.
Re-Enabling Your Vehicle
1. Switch the ignition off.
2. Attempt to start your vehicle.
3. Switch the ignition off.
4. Attempt to start your vehicle.
Note: If your vehicle does not start after the
third attempt, have your vehicle checked as
soon as possible. TRANSPORTING THE VEHICLE
If you need to tow your vehicle, contact a
professional towing service or your
roadside assistance service provider.
Your manufacturer produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Vehicle damage could occur if
towed incorrectly, or by any other means.
Front-wheel and rear-wheel drive vehicles
must have their designated drive wheels
off the ground regardless of towing
direction. Use tow dollies to prevent
damage to the transmission.
319
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Crash and Breakdown InformationE143886