sync display FORD ESCAPE 2021 Owners Manual

MOBILE DEVICE DATA
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See Apps
(page 467).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle, the
SYNC module serial number, odometer,
enabled apps, usage statistics and
debugging information. We retain it only
as long as necessary to provide the service,
to troubleshoot, for continuous
improvement and to offer you products
and services that may be of interest to you
according to your preferences and where
allowed by law.
If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity. The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Settings (page 469).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to the local Ford
website.
Note: To find out if your vehicle has
connectivity technology, visit
www .For dC onne c t e d . c om .
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other
details about your vehicle or crash to assist
emergency services operators to provide
the most appropriate emergency services.
If you do not want to disclose this
information, do not activate the emergency
call system.
Note: You cannot deactivate emergency
call systems that are required by law.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
. o wner .f or d . c om .
EMERGENCY CALL
REQUIREMENTS WARNING: Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC. •
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is off and the phone is connected
to SYNC, an icon displays on the status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number. The following
are limitations of this feature:
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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Distance per full charge is also shown. This
is an estimate of the electric range you
would have if you plugged in and fully
charged your vehicle right now. The higher
your electric efficiency, the higher your
distance per full charge.
Your electric efficiency is affected by your
driving style and route, climate control use,
outside temperature and other factors.
Best efficiency is achieved with mild to
moderate acceleration and braking,
moderate speeds and low climate control
usage.
Note:
Electric efficiency is a selectable
screen. See Customizing the Instrument
Cluster Display (page 124).
WHAT IS BRAKE COACH -
HYBRID ELECTRIC VEHICLE
(HEV)/PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
The brake coach appears after your vehicle
has come to a stop. It coaches you to brake
in a manner that maximizes the amount
of energy returned through the
regenerative braking system.
The percent displayed is an indication of
the regenerative braking efficiency with
100% representing the maximum amount
of energy recovered. You can switch brake
coach on or off in the settings menu. See
Instrument Cluster Display Main Menu
(page
124).
WHAT IS THE TRIP SUMMARY
- HYBRID ELECTRIC VEHICLE
(HEV)/PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
The trip summary displays upon shutting
off your vehicle. The values are cumulative
since you last started your vehicle. The information shown is the same as the
This Trip screen. See Trip Data (page 130).
VEHICLE CHARGING STATUS
- PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)
The vehicle charge status displays when
you switch off your vehicle and when you
switch on your vehicle when plugged in.
Charging status includes the charge start
or charge end time as appropriate. You can
modify your charge settings though the
touchscreen. See
SYNC™ 3 (page 436).
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Instrument Cluster Display

You can use the charger when the vehicle
is in accessory mode, when the vehicle is
running, or when SYNC is on.
WIRELESS ACCESSORY CHARGER – TROUBLESHOOTING
Wireless Accessory Charger – Information Messages Description
Behavior
Message
This message appears whenwireless charging begins.
Message on screen display
or pop-up window.
Wireless Charger Active
The system stops chargingyour device if the system detects the phone is
misaligned, or a foreign
metal object is on the char- ging surface.
Pop-up window.
Phone misaligned or object
between phone and charger
detected. Correct the condi- tion to resume charging.
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We use the color white as a courtesy light
to help with plugging in and to
acknowledge actions such as plugging in,
unplugging or pressing the charge times
button.
We use the color blue when you plug the
vehicle in and are either charging or waiting
to charge.
We use the color orange to indicate charge
faults.
The charge status indicator displays how
far along the charge is:
•
When the bottom zone is pulsing, the
charge is between 0-20 percent.
• When the bottom zone illuminates and
the next is pulsing, the charge is
between 20-40 percent.
• When two zones illuminate and the
next is pulsing, the charge is between
40-60 percent.
• When three zones illuminate and the
next is pulsing, the charge is between
60-80 percent.
• When four zones illuminate and the top
zone is pulsing, the charge is between
80-100 percent.
• When all zones illuminate, the charge
is 100 percent. 80%-100% state of charge.
A.
60%-80% state of charge.
B. 40%-60% state of charge.
C.
20%-40% state of charge.
D.
0%-20% state of charge.
E.
Note: When charging stops, the charge
status indicator shows all the completed
zones solidly lit up in a blue color for 30
seconds before turning off. For example, if
charging stops at 70 percent, then the
bottom three zones light up solidly to
indicate a battery charge level of at least
60 percent but less than 80 percent.
Charging stops when complete or when
paused due to preferred charge settings or
charge station actions.
Note: If the charge status indicator does
not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can switch it Off. See charge port light
under vehicle settings on your touchscreen.
See SYNC™ 3 (page 436).
AC CHARGING
Connecting the Charger To charge the high-voltage battery:
1. Put the vehicle in park (P).
2. Press the center right edge of the
charge port door and then release to
open the door.
3. Plug the charging coupler into the charge port receptacle on your vehicle.
Make sure the button clicks confirming
that you have completely engaged the
coupler.
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4. Press the center right edge of the
charge port door to close.
Note: Do not pull the wall plug from the
wall when your vehicle is charging. Doing so
could damage the outlet and the cord.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES Note:
Select charge settings on the home
page of the touchscreen or under the vehicle
settings menu to access charge preferences.
See SYNC™ 3 (page 436).
Charging may not begin upon plugging in
if you have set up preferred charge times
for this vehicle location. Your vehicle could
delay charging to take advantage of
off-peak electricity rates. Your vehicle
optimizes the charge schedule to be
complete by your next departure time. When waiting to charge, plugged in and
not currently charging, the charge status
indicator shows the present state of charge
of the high voltage battery by lighting up
all completed zones for 30 seconds before
turning off. For example, if the battery is at
70 percent charge then the bottom three
zones solidly light up to indicate a battery
charge level of at least 60 percent but less
than 80 percent. When the current state
of charge is less than 20 percent, none of
the zones light up.
Note:
When your vehicle is waiting to
charge, the charge status indicator turns off
30 seconds after displaying the present
state of charge. When your vehicle begins
charging, the charge status indicator turns
on and displays the status of the charge, as
described above.
Charge Times Button
Use the charge times button to either turn
off or turn on your charge times settings
for this location. Select charge settings on
the home page of your touchscreen or
under the vehicle settings menu to access
charge preferences.
See SYNC™ 3 (page
436). 207
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HOW DOES AUTO HOLD WORK
Auto Hold applies the brakes to hold your
vehicle after you stop it and release the
brake pedal. This can help when waiting
on a hill or in traffic.
SWITCHING AUTO HOLD ON
AND OFF
WARNING: The system does not
replace the parking brake. When you
leave your vehicle, always apply the
parking brake. WARNING:
You must remain in
your vehicle when the system turns on.
At all times, you are responsible for
controlling your vehicle, supervising the
system and intervening, if required.
Failure to take care may result in the loss
of control of your vehicle, serious
personal injury or death.
You can switch the system on or off by
accessing the menu in the SYNC display
screen.
1. Press
Features on the touchscreen.
2. Press
Driver Assistance.
Note: You can only switch the system on
after you close the driver door, and fasten
your seatbelt.
Note: The system remembers the last
setting when you start your vehicle.
Note: Make sure you switch the system off
before using an automatic car wash.
USING AUTO HOLD
1. Bring your vehicle to a complete stop. The auto hold active indicator
illuminates in the information display. 2. Release the brake pedal. The system
holds your vehicle at a standstill. The
auto hold active indicator remains
illuminated in the information display.
3. Pull away in the normal manner. The system releases the brakes and the
auto hold active indicator switches off.
Note: The system only activates if you
apply enough brake pressure on the brake
pedal.
Note: Under certain conditions, the system
could apply the electric parking brake. The
brake system warning lamp illuminates. The
electric parking brake releases when you
press the accelerator pedal. See
Automatically Releasing the Electric
Parking Brake
(page 225).
Note: The system switches off if you shift
into reverse (R) and press the brake pedal.
There could be actions that can cause the
auto hold system not to work when the
following occur:
• When you use active park assist.
• Your vehicle is in stay in neutral mode.
• The driver door is open.
• You have not fastened your seatbelt.
• You shift into reverse (R) before the
system is active.
AUTO HOLD INDICATORS Illuminates when the system is
active.
Illuminates when the system is
on but cannot hold your vehicle
at a standstill at this particular
time.
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Protected Component
Fuse Rating
Fuse Location
Ignition switch.
10 A
4
Lock.
20 A
5
Unlock.
Moonroof.
10 A
6
DC inverter.
Passenger door module.
30 A
7
Parking assist control
module.
5 A
8
Electrochromatic mirror.
5 A
9
Image processing module A.
Extended power module.
10 A
10
Power liftgate.
5 A
11
Hands-free liftgate actu-
ation module.
Telematics control unit
module.
Head up display module.
5 A
12
Keyless keypad switch.
Driver door lock.
15 A
13
Driver door module.
30 A
14
Extended power module.
15 A
15
Not used (spare).
15 A
16
SYNC.
15 A
17
Receiver transceiver
module.
Integrated control panel.
Wireless accessory charging
module.
7.5 A
18
Headlamp switch pack.
7.5 A
19
Not used (spare).
10 A
20
Climate control.
7.5 A
21
E-shifter module.
Instrument cluster.
7.5 A
22
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Fuses

(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when you connect the cellular phone or
media player. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
No one can access system data without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See SYNC™ Applications and Services
(page 423).
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.
Initiating a Voice Session Press the voice button. A list of
available voice commands
appears in the display.
Global Voice Commands
These voice commands are always
available. You can say them at any time. Global voice commands
Gives you available commands you can use
on the current screen.
Help
Gives you a list of possible voice
commands.
List of Commands
This command ends the voice session. You
can also cancel a session by pressing seek
up, seek down, or holding the voice button
for two or more seconds.
Cancel
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™
(If Equipped)E142599

USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
•
Answering an incoming call.
• Ending a call.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller identification.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
Pairing a Phone
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
Note: Make sure to switch on the ignition
and the radio. Shift the transmission into
park (P) for automatic transmission or
neutral (N) for manual transmission.
Using the Audio System
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Press the Settings button.
3. Select Bluetooth from the menu.
4. Press the
OK button.
5. Select the option to add. This starts the pairing process. 6. When a message to begin pairing
appears in the audio display, search for
SYNC on your device.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone and
downloading your phonebook.
Using Voice Commands Make sure to switch on your
phone's Bluetooth feature
before starting the search. See
your device's manual if necessary.
Press the voice button and when
prompted say: Action and Descrip-
tion
Voice Command
Follow the instruc-
tions on the audio
display.
Pair Phone
Phone Voice Commands Press the voice button. You can
do things like place a phone call
and access text messages.
When prompted, say a command. See the
following table for examples of
commands. Voice Command
___ List of Commands
Help
Call ___
Dial ___
Text Messages
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™
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