phone FORD EXPEDITION 2013 3.G Owner's Manual

•Ford Genuine Accessories
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
274Customer Assistance
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
278Customer Assistance
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

CLEANING LEATHER SEATS
(IF EQUIPPED WITH THE KING RANCHEDITION)
Your vehicle is equipped with seating covered in premium, top-grain
leather which is extremely durable, but still requires special care and
maintenance in order to ensure longevity and comfort.
Regular cleaning and conditioning will maintain the appearance of the
leather.
Cleaning
For dirt, use a vacuum cleaner then use a clean, damp cloth or soft brush.
For routine cleaning, wipe the surface with a soft, damp cloth. For more
thorough cleaning, wipe the surface with a mild soap and water solution.
•Clean spills as quickly as possible.
•Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather.
•Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in theConditioningsection.
Conditioning
Bottles of King RanchLeather Conditioner are available at the King Ranch
Saddle Shop. Visit the website atwww.krsaddleshop.com, or telephone (in
the United States) 1–800–282–KING (5464). If you are unable to obtain King
RanchLeather Conditioner, use another premium leather conditioner.
•Clean the surfaces using the steps outlined in theCleaningsection.
•Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth.
•Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
Vehicle Care319
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the amateur radio antennas in the
area of the driver’s side hood.
•Any non-Ford custom electrical or electronic accessories or
components that are added to the vehicle by the authorized dealer or
the owner, may adversely affect battery performance and durability,
and may also adversely affect the performance of other electrical
systems in the vehicle.
364Accessories
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

SYNC is an in-vehicle communications system that works with your
Bluetooth-enabled cellular phone and portable media player. This allows
you to:
•Make and receive calls.
•Access and play music from your portable music player.
•Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic,
Directions & Information) (if equipped).
•Use applications, such as Pandora and Stitcher, via SYNC AppLink™
(if applicable).
•Access phonebook contacts and music via voice commands.
•Stream music from your connected phone.
•Text message.
•Use the advanced voice recognition system.
•USB device charging (if your device supports this).
SYNC385
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

When using SYNC, do not:
•Operate playing devices if the power cords or cables are broken, split
or damaged. Carefully place cords and cables where they cannot be
stepped on or interfere with the operation of pedals, seats,
compartments or safe driving abilities.
•Leave playing devices in the vehicle during extreme conditions as it
could cause them damage. See your device’s user guide for further
information.
•Attempt to service or repair the system. See your authorized dealer.
Privacy Information
When a cellular phone is connected to SYNC, the system creates a
profile within your vehicle that is linked to that cellular phone. This
profile is created in order to offer you more cellular features and to
operate more efficiently. Among other things, this profile may contain
data about your cellular phone book, text messages (read and unread),
and call history, including history of calls when your cell phone was not
connected to the system. In addition, if you connect a media device, the
system creates and retains an index of supported media content. The
system also records a short development log of approximately
10 minutes of all recent system activity. The log profile and other system
data may be used to improve the system and help diagnose any problems
that may occur.
The cellular profile, media device index, and development log remain in
the vehicle unless you delete them and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use the system or the vehicle, we recommend you
perform a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to
the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do
not access the system data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist(if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
SYNC387
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

USING VOICE RECOGNITION
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in
front of you.
Initiating a Voice Session
Push the voice icon; a tone sounds and Listening appears in the
display. Say any of the following:
Say: If you want to:
“Phone” Make calls.
“USB” Access the device connected to your USB
port.
“Bluetooth Audio” Stream audio from your phone.
“Line in” Access the device connected to the auxiliary
input jack.
“Cancel” Cancel the requested action.
“SYNC” Return to the main menu.
“Voice settings” Adjust the level of voice interaction and
feedback.
“Vehicle Health Report” Run a vehicle health report.
*
“Services” Access the SYNC Services portal.*
“Mobile apps” Access mobile applications.*
“Help” Hear a list of voice commands available in the
current mode.
*If equipped, U.S. only.
System Interaction and Feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize the voice
recognition system to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to help you
learn to use the system. You can change these settings at any time.
388SYNC
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

Adjusting the Interaction Level
Push the voice icon; when prompted, say “Voice settings”, then
any of the following:
When you say: The system:
“Interaction mode standard” Provides more detailed interaction and
guidance.
“Interaction mode advanced” Provides less audible interaction and
more tone prompts.
The system defaults to the standard interaction mode.
Confirmation prompts are short questions the system asks when it is not
sure of your request or when there are multiple possible responses to
your request. (For example, the system may ask “Phone, is that
correct?”) If turned off, the system simply makes a best guess as to what
you requested and you may still occasionally be asked to confirm
settings.
“Confirmation prompts on”
“Confirmation prompts off”
The system creates candidate lists when it has the same confidence level
of several options based on your voice command. When turned on, you
may be prompted with as many as four possibilities for clarification.
For example, “Say 1 after the tone to call John Doe at home. Say 2 after
the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane
Doe at home.” Or, “Say 1 after the tone to play John Doe, Say 2 after the
tone to play Johnny Doe.”
“Phone candidate lists on”
“Phone candidate lists off”
“Media candidate lists on”
“Media candidate lists off”
Helpful Hints
•Make sure the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
Listening appears before saying a command. Any command spoken
prior to this does not register with the system.
SYNC389
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
USING SYNC WITH YOUR PHONE
Hands-free calling is one of the main features of SYNC. While the system
supports a variety of features, many are dependent on your cellular
phone’s functionality. At a minimum, most cellular phones with Bluetooth
wireless technology support the following functions:
•Answering an incoming call.
•Ending a call.
•Using privacy mode.
•Dialing a number.
•Redialing.
•Call waiting notification.
•Caller ID.
Other features, such as text messaging using Bluetooth and automatic
phonebook download, are phone-dependent features. To check your
phone’s compatibility, see your phone’s user manual and visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Pairing a Phone for the First Time
Note:SYNC can support downloading up to approximately 2000 entries
per Bluetooth-enabled cellular phone.
Note:Make sure the vehicle ignition and radio are turned on and the
transmission is in positionP.
Note:To scroll through the menus, press the up and down arrows on
your audio system.
Wirelessly pairing your phone with SYNC allows you to make and receive
hands-free calls.
1. Press the phone button; when the display indicates no phone is
paired, press OK.
2. When Add Bluetooth Device appears, press OK.
3. When Find SYNC appears in the display, press OK.
4. Put your phone into Bluetooth discovery mode. See your phone’s
user guide if necessary.
5. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display.
390SYNC
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

6. The display indicates when the pairing is successful.
7. Depending on your phone’s capability and your market, the system
may prompt you with questions such as setting the current phone as
the primary phone (the phone SYNC automatically tries to connect
with first upon vehicle start-up), downloading your phone book, etc.
Pairing Subsequent Phones
Note:To scroll through the menus, press the up and down arrows on
your audio system.
Note:Make sure the vehicle ignition and radio are turned on and that
the transmission is in positionP.
1. Press the phone button and scroll until System Settings is selected.
2. Press OK and scroll until Bluetooth Devices is selected and press OK.
3. Scroll until Add Bluetooth Device is selected and press OK.
4. When Find SYNC appears in the display, press OK.
5. Put your phone into Bluetooth discovery mode. See your phone’s
user guide if necessary.
6. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display. The display indicates when
the pairing is successful.
7. The system then prompts with questions such as if you would like to
set the current phone as the primary phone (the phone SYNC
automatically tries to connect with first upon vehicle start-up),
download your phone book, etc.
Phone Voice Commands
Press the voice icon and say “Phone”. Say any of the following:
“PHONE”
“Call ”1
“Call on mobile OR cell”1
“Call on other”1
“Phone book at home”2
“Phone book on mobile OR cell”2
“Call history outgoing”2
“Phone book on Other”2
“Call history missed”2
“Menu”2,3
SYNC391
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)