towing FORD EXPEDITION 2015 3.G Owner's Guide

TOWING THE VEHICLE ON FOUR WHEELS
Emergency Towing
If your vehicle becomes inoperable (without access to wheel dollies,
car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all
wheels on the ground, regardless of the powertrain and transmission
configuration) under the following conditions:
•Your vehicle is facing forward for towing in a forward direction.
•Place the transmission in positionN.SeeAutomatic transmissionin
theTransmissionchapter if you cannot move the transmission into
N.
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 miles (80 kilometers).
Four-wheel-down Towing
Note:Make sure you properly secure your vehicle to the tow vehicle.
Entering four-wheel-down towing
1. Put the ignition in the on position:
•If your vehicle has an ignition key, turn the key to on. Do not
start the engine.
•If your vehicle has intelligent access, press the engine
START/STOP button twice without pressing the brake pedal. Do
not start the engine.
2. Press and hold the brake pedal.
3. Rotate the four–wheel drive switch to 2H.
4. Shift the transmission to positionN.
5. Rotate the four–wheel drive switch from 2H to 4L and back to 2H
five times within seven seconds.
•If completed successfully, the information display shows
NEUTRAL TOW LEAVE IN NorNEUTRAL TOW ENABLED
LEAVE TRANSMISSION IN NEUTRAL.This indicates that
your vehicle is safe to tow with all wheels on the ground.
•If you do not see the message in the display, you must perform
the procedure again from the beginning.
•You may hear an audible noise as the transfer case shifts into its
neutral position. This is normal.
6. Release the brake pedal.
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7. Leave the transmission in positionN.
•If your vehicle has an ignition key, turn the ignition as far as it
goes toward the off position (it does not turn fully off when the
transmission is in positionN.)You must leave the key in the
ignition while towing. To lock and unlock your vehicle, use the
keyless entry keypad or extra set of keys.
•If your vehicle has intelligent access, turn the ignition off by
pressing the engine START/STOP button once without pressing on
the brake pedal. You do not need to leave your keys in the
vehicle. You can lock and unlock your vehicle as you normally do.
WARNING:Do not disconnect the battery during recreational
towing. Doing so will prevent the transfer case from shifting
properly and may cause the vehicle to roll even if the transmission is in
P (Park).
WARNING:Shifting the transfer case to its neutral position for
recreational towing may cause the vehicle to be able to roll even
if the transmission is in P (Park). The driver or others could be injured.
Make sure the foot brake is depressed and the vehicle is in a secure
and safe position while the transfer case is being shifted to its neutral
position.
WARNING:Failing to put the transfer case in its neutral position
will damage vehicle components.
Note:You can check four-wheel-down towing status at any time by
opening the driver’s door or turning the ignition to the accessory or on
position and verifying theNEUTRAL TOW ENABLED LEAVE
TRANSMISSION IN NEUTRALmessage displays in the cluster.
Exiting four-wheel-down towing
To exit four-wheel-down towing and return the transfer case to its 2H
position:
1. With your vehicle still properly secured to the tow vehicle, put the
ignition in the on position:
•If your vehicle has an ignition key, turn the key to on. Do not
start the engine.
•If your vehicle has intelligent access, press the engine
START/STOP button twice without pressing the brake pedal. Do
not start the engine.
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2. Press and hold the brake pedal.
3. Shift the transmission out ofNand into any gear.
4. Release the brake pedal.
•If completed successfully, the instrument cluster displays4X2and
NEUTRAL TOW DISABLED.
•If the indicator light and message do not display, you must
perform the procedure again from the beginning.
•You may hear an audible noise as the transfer case shifts out of its
neutral position. This is normal.
•IfSHIFT DELAY PULL FORWARDdisplays in the instrument
cluster, transfer case gear tooth blockage is present. See the
instructions after this section.
5. Apply the parking brake, and then disconnect the vehicle from the
tow vehicle.
6. Release the parking brake, start the engine, and shift the
transmission to positionDto make sure the transfer case is out of
positionN.
7. If the transfer case does not successfully shift out of positionN,set
the parking brake until you can have your vehicle serviced.
Resolving the SHIFT DELAY PULL FORWARD Message
If the instrument cluster displaysSHIFT DELAY PULL FORWARD
perform the following:
1. Press and hold the brake pedal.
2. Put the transmission into positionN,and then start the engine.
3. With the engine running, shift the transmission to positionDand let
the vehicle roll forward, up to 3 feet (1 meter). You may hear an
audible noise as the transfer case shifts out of its neutral position.
This is normal.
4. Make sure the instrument cluster displaysNEUTRAL TOW
DISABLED.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary Roadside Assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24 hours a day, seven days a week.
•For the coverage period listed on the Roadside Assistance Card
included in your Owner’s Manual portfolio.
Roadside assistance will cover:
•A flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•Battery jump start.
•Lock-out assistance (key replacement cost is the customer’s
responsibility).
•Fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•Winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•Towing – Ford eligible vehicles will be towed to an authorized dealer
within 35 miles (56.3 kilometers) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56.3 kilometers).
Roadside Assistance will include up to $200 coverage for a towed trailer
if the disabled eligible vehicle requires service at the nearest authorized
dealer. If the towing vehicle is operational but the trailer is not, then the
trailer does not qualify for any roadside services.
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Vehicles Sold in the United States: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner’s manual
portfolio in the glove compartment.
United States Ford vehicle customers who require Roadside Assistance,
call 1-800-241-3673. If you need to arrange roadside assistance for
yourself, Ford Motor Company will reimburse a reasonable amount for
towing to the nearest Ford dealership within 35 miles (56.3 kilometers).
To obtain reimbursement information, United States Ford vehicle
customers call 1-800-241-3673. Customers will be asked to submit their
original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
Canadian clients who require roadside assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using Roadside Assistance
For your convenience, you may complete the roadside assistance
identification card found in the centerfold of this warranty guide and
retain for future reference.
Canadian roadside coverage and benefits may differ from the U.S.
coverage. If you require more information, please refer to the coverage
section of your warranty guide, call us in Canada at 1-800-665-2006 or
visit our website at www.ford.ca.
Sykes Assistance Services Corporation administers the Roadside Assistance
program. You must receive covered services in Canada or the continental
United States. Coverage extends to vehicles that use public, non-seasonal,
annually traveled roadways. Roadside Assistance coverage does not extend
to vehicles involved in cross-country driving, logging, autocross and any
other form of off-road use. Well maintained roads and surfaces help ensure
safe travel for the supplier, and allow their representatives to perform
service as per the standard operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by road to the nearest
authorized dealership, transportation by rail or water may be necessary.
The program covers a tow to the dock or rail terminal and also to the
dealership at the end of the trip. For rail or water transportation,
however, contact your authorized dealer to confirm if you are eligible for
additional coverage before you authorize or pay for the service. Call the
Ford Roadside Assistance at 1-800-665-2006 for additional information.
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•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-wheel driving capability (if applicable)
•Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire and wheel assembly,
additional caution should be given to:
•towing a trailer.
•driving vehicles equipped with a camper body.
•driving vehicles with a load on the cargo rack.
Drive cautiously when using a full-size dissimilar spare tire and wheel,
and seek service as soon as possible.
Tire Change Procedure
WARNING:When one of the front wheels is off the ground, the
transmission alone will not prevent the vehicle from moving or
slipping off the jack, even if the transmission is in park (P).
WARNING:To help prevent the vehicle from moving when you
change a tire, be sure to place the transmission in park (P), set
the parking brake and block (in both directions) the wheel that is
diagonally opposite (other side and end of the vehicle) to the tire being
changed.
WARNING:Never get underneath a vehicle that is supported
only by a jack. If the vehicle slips off the jack, you or someone
else could be seriously injured.
WARNING:Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the road to
avoid the danger of being hit when operating the jack or changing the
wheel.
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17. Remove the jack and fully
tighten the lug nuts in the order
shown and reinstall the wheel cover.
SeeWheel Lug Nut Torque
Specificationslater in this chapter
for the proper lug nut torque
specification.
18. Unblock the wheels.
19. Put flat tire, jack, lug wrench and tools away. Make sure the jack bag
is properly reinstalled around the jack and tools assembly tray with the
strap securely fastened. Be sure to tighten the wing nut sufficiently so it
does not rattle when you drive.
Stowing the Spare Tire
1. Lay the tire on the ground, near the rear of the vehicle, with the valve
stem side facing up.
2. Slide the wheel partially under
the vehicle and install the retainer
through the wheel center. If
equipped, you may have to remove
the wheel center cap prior to
pushing the retainer through the
center of the wheel. To remove the
center cap, press it off with the jack
tool from the inner side of the
wheel. Pull on the cable to align the
components at the end of the cable.
3. Assemble the jack handle and winch extension (as shown in
illustration), then insert the winch extension through the access hole
behind the third row seat and engage the winch.
4. Turn the jack handle clockwise until the tire is raised to its stowed
position underneath the vehicle. The wrench will become harder to turn
and the spare tire winch will ratchet or slip when the tire is raised to
maximum tightness. A clicking sound will be heard from the winch
indicating that the tire is properly stowed.
5. Disassemble the jack tool and winch extension and snap them back
into the tool tray.
1
3
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6
2
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ACCESSORIES
For a complete listing of the accessories that are available for your
vehicle, please contact an authorized dealer or visit our online store at
www.Accessories.Ford.com (United States only).
Ford Motor Company will repair or replace any properly authorized
dealer-installed Ford Genuine Accessory found to be defective in
factory-supplied materials or workmanship during the warranty period, as
well as any component damaged by the defective accessories.
Ford Motor Company will warrant your accessory through the warranty
that provides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehicle limited warranty.
Contact an authorized dealer for details and a copy of the warranty.
Exterior style
•Hood deflector•Splash guards
•Side-window deflectors•Chrome exhaust tips
Interior style
•Ambient lighting•Floor mats
•Illuminated door sill plates•Cargo area protector
•Electrochromatic compass/temperature interior mirrors
Lifestyle
•Rear seat entertainment*•Roof crossbars
•Cargo organization and
management•SUV camping tent*
•Racks and carriers*•Towing accessories
Peace of mind
•Remote start•Vehicle security systems
•Back up alarm*•Wheel locks
•Locking gas plug for capless fuel
system•Warning sensors
•Vehicle cover*
*The accessory manufacturer designs, develops and therefore warrants
Ford Licensed Accessories, and does not design or test these accessories
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Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jump starts
•Out of fuel and lock-out assistance
•Travel expense reimbursement for lodging, meals and rental car
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your Ford Extended Service Plan coverage
expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher
degree of confidence that vehicle was properly maintained with Ford
ESP, thereby improving resale value.
Avoid the Rising Cost of Properly Maintaining Your Vehicle!
Ford Extended Service Plan also offers a Premium Maintenance Plan
that covers all scheduled maintenance, and selected wear items. The
coverage is prepaid, so you never have to worry about affording your
vehicle’s maintenance. It covers regular checkups, routine inspections,
preventive care and replacement of select items that require periodic
attention for normal wear:
•Windshield wiper blades
•Spark plugs (except in California)
•The clutch disc
•Brake pads and linings
•Shock absorbers
•Belts and hoses
•Diesel exhaust fluid replenishment
Contact your selling authorized Ford or Lincoln dealership today so they
can customize a Ford Extended Service Plan that fits your driving
lifestyle and budget.
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Interest Free Finance Options Available
Take advantage of our interest free installment payment plan. Just a 10%
down payment will provide you with an affordable, no interest, no fee
payment program allowing you all the security and benefits Ford ESP
has to offer while paying over time. You are pre-approved with no credit
checks, no hassles! To learn more, call our Ford ESP specialists at
800-367-3377.
Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039
SERVICE PLANS (CANADA ONLY)
You can get more protection for your vehicle by purchasing a Ford
Extended Service Plan. Ford Extended Service Plan is the only service
contract backed by Ford Motor Company of Canada, Limited. Depending
on the plan you purchase, Ford Extended Service Plan provides benefits
such as:
•Rental reimbursement
•Coverage for certain maintenance and wear items
•Protection against repair costs after your New Vehicle Limited
Warranty Coverage expires
•Roadside Assistance benefits
There are several Ford Extended Service Plans available in various time,
distance and deductible combinations. Each plan is tailored to fit your
own driving needs, including reimbursement for towing and rental. When
you purchase Ford Extended Service Plan, you receive added
peace-of-mind protection throughout Canada and the United States,
provided by a network of participating authorized Ford Motor Company
dealers.
Note:Repairs performed outside of Canada and the United States are
not eligible for Ford Extended Service Plan coverage.
This information is subject to change. For more information, visit your
local Ford of Canada dealer or www.ford.ca to find the Ford Extended
Service Plan that is right for you.
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