phone FORD EXPEDITION 2021 Workshop Manual

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 465).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 465).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
471
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC
from your device and try again.
• Switch automatic phonebook download off. See
Settings (page 465).
I cannot connect my cell
phone.
Text messaging does not
work.
–
You did not switch on text message notifications.
•Switch text message notifications on.
See Phone
(page 455).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure
text message sharing is enabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
472
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
477
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properly
authorized dealer-installed Ford Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.
We will warrant your Ford Original
Accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Ford Licensed Accessories are the
accessory manufacturer's designs. The
manufacturer develops and therefore
warrants Ford Licensed Accessories, and
does not design or test these accessories
to Ford Motor Company engineering
requirements. Contact an authorized Ford
dealer for the manufacturer ’s limited
warranty details, and request a copy of the
Ford Licensed Accessories product limited
warranty from the accessory manufacturer. For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
480
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Accessories

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING:
Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags. Note:
We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car/SUV 528
Expedition (TB8) Canada/United States of America, enUSA, First-Printing AppendicesE239120

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543
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Appendices

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551
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Appendices

Audio Unit - Vehicles Without:
Touchscreen Display..............................408
Accessing the Settings Menu....................... 409
Accessing the Sound Settings..................... 409
Adjusting the Volume...................................... 409
Changing Radio Stations............................... 409
Playing or Pausing Media................................ 410
Returning to the Previous Screen................410
Scrolling Through the Menu Options.........410
Selecting a Menu Option................................. 410
Selecting Media.................................................. 410
Selecting the Radio........................................... 410
Setting a Memory Preset.................................410
Switching the Audio Unit On and Off.........410
Using a Cell Phone.............................................410
Using Apps............................................................ 410
Using Seek, Fast Forward and Reverse............................................................... 411
Autolamps........................................................99 Windshield Wiper Activated
Headlamps........................................................ 99
Automatic Climate Control......................148 Accessing Rear Climate Controls.................148
Directing the Airflow.......................................... 148
Setting the Blower Motor Speed.................. 148
Setting the Temperature................................. 148
Switching Auto Mode On and Off................148
Switching Dual Zone Mode On and Off....................................................................... 149
Switching Maximum Air Conditioning On and Off.............................................................. 149
Switching Maximum Defrost On and Off....................................................................... 150
Switching Recirculated Air On and Off....................................................................... 150
Switching the Air Conditioning On and Off....................................................................... 149
Switching the Climate Control On and Off....................................................................... 149
Switching the Heated Seats On and Off....................................................................... 150
Switching the Ventilated Seats On and Off....................................................................... 150
Automatic High Beam Control................103
Automatic High Beam Control Indicators......................................................103 Automatic Transmission
..........................203
Automatic Transmission Adaptive
Learning........................................................... 209
Brake-Shift Interlock (Console Shifter Only)................................................................. 208
If Your Vehicle Gets Stuck in Mud or Snow................................................................. 209
SelectShift™ Automatic Transmission.................................................. 207
Understanding the Shift Positions of Your Automatic Transmission............................ 203
Automatic Transmission Fluid Check
............................................................343
Auto-Start-Stop...........................................189 Disabling Auto-Start-Stop............................. 190
Enabling Auto-Start-Stop.............................. 189
Autowipers.......................................................96 Autowipers Settings............................................ 97
B
Battery See: Changing the 12V Battery..................... 345
Blind Spot Information System.............259 ........................................................................\
.......... 259
Blind Spot Information System with Trailer Tow...................................................................... 261
Switching the System On and Off..............263
System Errors...................................................... 263
Using the Blind Spot Information System............................................................. 260
BLIS See: Blind Spot Information System..........259
Body Styling Kits.........................................360
Bonnet Lock See: Opening and Closing the Hood..........335
Booster Seats..................................................33 Types of Booster Seats...................................... 34
Brake Fluid Check........................................344 Brake Fluid Service Interval........................... 345
Brakes...............................................................219 General Information.......................................... 219
Breaking-In.....................................................310
Bulb Specification Chart...........................401
C
Canceling the Set Speed
...........................247
558
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Ordering Additional Owner's
Literature......................................................323
Obtaining a French Owner ’s Manual..........323
Overhead Console........................................182
Overriding Automatic High Beam Control...........................................................103
P
Parking Aids...................................................228 Principle of Operation...................................... 228
Passive Anti-Theft System
........................85
SecuriLock ™.......................................................... 85
PATS See: Passive Anti-Theft System..................... 85
Perchlorate........................................................15
Personal Safety System ™
..........................49
How Does the Personal Safety System
Work?.................................................................. 49
Phone...............................................................455 Android Auto........................................................ 457
Apple CarPlay...................................................... 457
Pairing Your Cell Phone for the First Time.................................................................. 456
Text Messaging.................................................. 456
Using Your Cell Phone..................................... 456
Post-Crash Alert System...........................316
Power Door Locks See: Locking and Unlocking.............................. 73
Power Liftgate
..................................................81
Obstacle Detection............................................. 83
Opening and Closing the Liftgate.................. 82
Opening the Liftgate Window......................... 83
Setting the Liftgate Open Height................... 83
Stopping the Liftgate Movement................... 83
Switching the Power Liftgate On or Off........................................................................\
. 84
Using the Hands-Free Liftgate....................... 84
Power Outlet Indicators.............................179
Power Outlet
..................................................178
Power Outlet Precautions.........................178
Power Running Boards................................89
Power Seats....................................................161 Adjusting the Lumbar Support...................... 162
Adjusting the Multi-Contour Front Seats With Active Motion ....................................... 162
Power Steering Fluid Check.....................345 Power Windows
............................................105
Accessory.............................................................. 105
Bounce-Back....................................................... 105
One-Touch Down............................................... 105
One-Touch Up..................................................... 105
Window Lock....................................................... 105
Pre-Collision Assist.....................................267 Adjusting the Pre-Collision Assist
Settings............................................................ 269
Blocked Sensors................................................. 270
Distance Indication and Alert....................... 268
Using the Pre-Collision Assist System.............................................................. 268
Protecting the Environment
........................19
Puncture See: Changing a Road Wheel....................... 382
R
Radio Frequency Certification Labels...........................................................492
Blind Spot Information System Sensors............................................................. 492
Body Control Module....................................... 496
Cruise Control Module.................................... 498
Garage Door Opener........................................ 502
Keys and Remote Controls............................ 503
Passive Anti-Theft System........................... 508
Radio Transceiver Module............................... 512
SYNC....................................................................... 515
Tire Pressure Monitoring System Sensors.............................................................. 519
Wireless Accessory Charging Module........523
Rear Axle..........................................................218
Rear Occupant Alert System Audible Warnings........................................................173
Rear Occupant Alert System Indicators - Vehicles With: SYNC 3...........................173
Rear Occupant Alert System Indicators - Vehicles With: SYNC..............................173
Rear Occupant Alert System Limitations....................................................172
Rear Occupant Alert System Precautions...................................................172
Rear Occupant Alert System
....................172
Rear Parking Aid...........................................229 Object Distance Indicator............................... 230
566
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Reporting Safety Defects (U.S.
Only)..............................................................323
Resuming the Set Speed..........................247
Roadside Assistance...................................312
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 313
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 312
Vehicles Sold in the United States: Using Roadside Assistance.................................... 312
Roadside Emergencies
...............................312
Roof Racks and Load Carriers.................278
Adjusting the Crossbar.................................... 279
Maximum Recommended Load Amounts........................................................... 278
Running-In See: Breaking-In.................................................. 310
Running Out of Fuel....................................193 Adding Fuel From a Portable Fuel
Container.......................................................... 194
Filling a Portable Fuel Container.................. 193
S
Safety Canopy ™
............................................55
Safety Precautions.......................................192
Satellite Radio...............................................415 Satellite Radio Electronic Serial Number
(ESN)................................................................. 416
Satellite Radio Reception Factors...............415
SiriusXM Satellite Radio Service.................. 415
Troubleshooting.................................................. 416
Scheduled Maintenance..........................483
Seatbelt Extensions
.......................................47
Seatbelt Height Adjustment.....................44
Seatbelt Reminder........................................45 Front Seats............................................................. 45
Seatbelt Monitor.................................................. 46
Seatbelt Status..................................................... 46
Seatbelts...........................................................39 Principle of Operation........................................ 39
Seatbelt Warning Lamp and Indicator Chime..............................................................45
Conditions of operation..................................... 45
Seats..................................................................157
Security..............................................................85
Settings...........................................................465 911 Assist............................................................... 465Ambient Lighting...............................................
466
Audio...................................................................... 465
Automatic Updates.......................................... 465
Bluetooth.............................................................. 465
Charge Settings................................................. 466
Clock...................................................................... 465
Display................................................................... 466
Driver Assist......................................................... 465
FordPass............................................................... 465
General.................................................................. 465
Message Center................................................. 466
Mobile Apps........................................................ 465
Multi Contour Seats......................................... 466
Navigation............................................................ 466
Personal Profiles............................................... 466
Phone..................................................................... 465
Seats...................................................................... 466
Sound.................................................................... 465
Valet Mode.......................................................... 466
Vehicle................................................................... 465
Voice Control...................................................... 466
Setting the Cruise Control Speed.........246 Changing the Set Speed................................. 246
Side Airbags
.....................................................54
Side Sensing System..................................232
Object Distance Indicator............................... 233
Sitting in the Correct Position..................157
Snow Chains See: Using Snow Chains.................................. 377
Spare Wheel See: Changing a Road Wheel....................... 382
Special Notices
................................................16
New Vehicle Limited Warranty........................ 16
Notice to Owners of Pickup Trucks and Utility Type Vehicles......................................... 17
On Board Diagnostics Data Link Connector............................................................ 17
Special Instructions............................................. 16
Using Your Vehicle as an Ambulance.............17
Using Your Vehicle With a Snowplow............17
Special Operating Conditions Scheduled Maintenance..............................................489
Exceptions............................................................. 491
Speed Control See: Cruise Control........................................... 246
Stability Control
...........................................224
Principle of Operation...................................... 224
568
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index