service FORD EXPLORER 2002 3.G Workshop Manual

replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
294

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
295

You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
Customer assistance
297

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
298

Protection and appearance equipment
Air bag anti-theft locks
Cargo liners, interior
Carpet floor mats
Cleaners, waxes and polishes
Door edge guards
Front end covers (full and sport)
Bug deflectors
Instrument panel trim (simulated wood)
Locking gas cap
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Rear spoiler
Side window air deflectors
Skid plate
Touch-up paint
Tow hooks
Truck cover
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²
The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and theft
alarms - that are equipped with radio transmitters. Any such equipment
installed in your vehicle should comply with FCC or CRTC regulations
and should be installed only by a qualified service technician.
Customer assistance
301

²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
302

Child safety seats ......................163
attaching with tether straps ..167
in front seat ............................165
in rear seat ..............................165
Cleaning your vehicle ...............277
engine compartment ..............278
exterior ....................................278
exterior lamps .........................280
instrument cluster lens ..........281
instrument panel ....................281
interior .....................................281
mirrors .....................................282
plastic parts ............................280
safety belts ..............................282
washing ....................................277
waxing .....................................278
wheels ......................................280
windows ..................................282
wiper blades ............................280
woodtone trim ........................282
Climate control (see Air
conditioning or Heating) ............33
Clock ..........................56, 62, 72, 86
Clutch
operation while driving ..........185
recommended shift speeds ....186
Compass, electronic ....................17
calibration .................................19
set zone adjustment ...........18, 20
Console ......................................112
overhead ..................................100
rear ..........................................113
Controls
power seat ...............................133
steering column ........................99
Coolant
checking and adding ..............241
refill capacities ................245, 283
specifications ..................285, 287Cruise control
(see Speed control) ....................90
Customer Assistance ................205
Ford accessories
for your vehicle ......................298
Ford Extended
Service Plan ............................291
Getting assistance outside
the U.S. and Canada ..............297
Getting roadside assistance ...205
Getting the
service you need ....................291
Ordering additional
owner's literature ...................302
The Dispute
Settlement Board ...................294
Utilizing the Mediation/
Arbitration Program ...............297
D
Daytime running lamps
(see Lamps) ................................28
Defrost
rear window ..............................50
Dipstick
automatic
transmission fluid ...................248
engine oil .................................235
Doors
door ajar warning .....................12
lubricant specifications ..........285
Driveline universal joint
and slip yoke .............................251
Driving under special
conditions ..................................193
mud ..........................................192
sand .........................................192
snow and ice ...................192±193
Index
305

through water .................192, 196
E
Electronic message center .........19
Emergencies, roadside
jump-starting ..........................222
Emission control system ..........268
Engine ........................................287
check engine/
service engine soon light ...........8
cleaning ...................................278
coolant .....................................241
fail-safe coolant ......................246
idle speed control ...................251
lubrication
specifications ..................285, 287
refill capacities ........................283
service points ..................233±234
starting after a collision .........206
Engine block heater .................174
Engine oil ..................................235
checking and adding ..............235
dipstick ....................................235
filter, specifications ........238, 283
recommendations ...................238
refill capacities ........................283
specifications ..................285, 287
Exhaust fumes ..........................175
F
Fail safe cooling ........................246
Floor mats .................................114
Fluid capacities .........................283
Foglamps .....................................28
Four-Wheel Drive
vehicles ................................12, 187control trac .......................50, 188
description ......................188, 190
driving off road .......................191
electronic shift ..........................50
preparing to
drive your vehicle ...................179
Fuel ............................................259
calculating
fuel economy ....................22, 265
cap .....................................10, 264
capacity ...................................283
choosing the right fuel ...........261
comparisons with EPA
fuel economy estimates .........268
detergent in fuel .....................263
filling your vehicle
with fuel ..................259, 264±265
filter, specifications ........265, 283
fuel pump shut-off switch .....206
gauge .........................................17
improving fuel economy ........265
octane rating ...................262, 287
quality ......................................262
running out of fuel .................263
safety information relating
to automotive fuels ................259
Fuses ..................................207, 209
G
Garage door opener ..........101, 103
Gas cap (see Fuel cap) ......10, 264
Gas mileage
(see Fuel economy) .................265
Gauges ...................................13±14
battery voltage gauge ...............16
engine coolant
temperature gauge ...................14
engine oil pressure gauge ........16
fuel gauge ..................................17
Index
306

fog lamps ...................................28
headlamps .................................28
headlamps, flash to pass ..........29
instrument panel, dimming .....29
interior lamps .........................102
replacing bulbs ...............270±274
Lane change indicator
(see Turn signal) ........................89
Liftgate ..............................114, 117
Lights, warning and indicator ......8
air bag ........................................10
anti-lock brakes (ABS) ....11, 177
anti-theft ...................................11
brake ..........................................10
charging system ........................11
cruise indicator .........................12
door ajar ....................................12
fuel cap light .............................10
high beam .................................11
overdrive off ..............................12
safety belt .................................10
service engine soon ....................8
speed control ............................95
turn signal indicator .................11
Load limits .................................194
GAWR ......................................194
GVWR ......................................194
trailer towing ..........................194
Loading instructions .................196
Locks
autolock ...................................124
childproof ................................110
doors ........................................109
Lubricant specifications ...285, 287
Lumbar support, seats .............135
M
Manual transmission .................185fluid capacities ........................283
lubricant specifications ..........287
reverse .....................................187
Message center ...........................19
english/metric button ...............23
system check button ................24
warning messages .....................24
Mirrors .......................................108
automatic dimming
rearview mirror .......................107
cleaning ...................................282
fold away .................................111
heated ......................................111
programmable memory ..........117
side view mirrors (power) .....110
Moon roof ..................................102
Motorcraft parts ................265, 283
O
Octane rating ............................262
Odometer .....................................15
Oil (see Engine oil) ..................235
P
Panic alarm feature,
remote entry system ................117
Parking brake ............................177
Parts (see Motorcraft parts) ....283
Pedals (see Power
adjustable foot pedals) ...............30
Power adjustable foot pedals .....30
Power distribution box
(see Fuses) ...............................213
Power door locks ......................109
Power steering ..........................178
Index
308

MERCONtV. Refer to your scheduled maintenance guide to determine
the correct service interval.
3Indicates only approximate dry-fill capacity. The amount of
transmission fluid and fluid level should be checked by a qualified
technician.
Filling station information
312