ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
²24±hours, seven days a week
²for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
²a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
²battery jump start
²
lock-out assistance (key replacement cost is the customer's responsibility)
²fuel delivery ± Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle.
²winch out ± available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
²towing ± Ford/Mercury/Lincoln eligible vehicle towed to a
Ford/Mercury/Lincoln dealer within 35 miles (56.3 km) of the
disablement location or to the Nearest Qualified Ford/Mercury/Lincoln
dealer. If a member requests to be towed to a Ford/Mercury/Lincoln
dealer more than 35 miles (56.3 km) from the disablement location,
the member shall be responsible for any mileage costs in excess of 35
miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the Nearest Qualified Ford/Mercury/Lincoln Dealer. If
the trailer is disabled, but the towing vehicle is operational, the trailer
does not qualify for any roadside services.
Roadside Emergencies
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