service reset FORD EXPLORER 2011 5.G MyFord Touch Supplement Manual

Experience Cause Possible action
Echo, stutter, skip or
repeat in audio
Increase or decrease
in audio volumePoor time alignment
by the radio
broadcaster.None — broadcast
issue.
Sound fading,
blending in and outThe radio is shifting
between analog and
digital audio.Reception issue that
may clear up as you
continue to drive.
Audio mute delay
when selecting
HD2/HD3 multicast
preset or direct tune.The digital multicast
is not available until
the HD Radio
broadcast is decoded.
Once decoded, the
audio will be available.This is normal behavior.
Wait until the audio is
available.
Cannot access
HD2/HD3 multicast
channel when
recalling a preset or
from a direct tuneThe previously stored
multicast preset or
direct tune is not
available in your
current reception
area.None — the station is
not available in your
current location.
Text information does
not match currently
playing audioData service issue by
the radio broadcaster.Fill out the station
issue form at
www.ibiquity.com
/automotive/
report_radio
_station_experiences.
No text information
shown for currently
selected frequency.Data service issue by
the radio broadcaster.Fill out the station
issue form at
www.ibiquity.com
/automotive/
report_radio
_station_experiences.
HD2–HD7 stations not
found when Scan is
pressed.Pressing Scan will
disable HD2–HD7
channel search.None — this is normal
behavior.
Media features
21SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)

Troubleshooting tips
Radio Display Condition Possible action
Acquiring Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault / SIRIUS
system failureInternal module or
system failure
present.If this message does
not clear within shortly,
or with an ignition key
cycle, your receiver
may have a fault. See
your authorized dealer
for service.
Invalid Channel Channel no longer
available.Tune to another
channel or choose
another preset.
Unsubscribed Channel Subscription not
available for this
channel.Contact SIRIUSat
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal Loss of signal from
the SIRIUSsatellite
or SIRIUStower to
the vehicle antenna.The signal is currently
being blocked. When
you move into an open
area, the signal should
return.
Updating Update of channel
programming in
progress.No action required. The
process may take up to
three minutes.
Call SIRIUS
1–888–539–7474Satellite service has
been deactivated by
SIRIUSSatellite
Radio.Call SIRIUSat
1–888–539–7474 to
reactivate or resolve
subscription issues.
Media features
26SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)