phone FORD EXPLORER 2015 5.G User Guide

•Ford Genuine Accessories
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center.
In order to help serve you better, please have the following information
available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading.
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
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of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
If your vehicle must be serviced while you are traveling or living
in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel, contact the nearest
authorized dealer. If the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth of the Northern
Mariana Islands (CNMI), America Samoa, and the U.S. Virgin
Islands, please feel free to call our Toll-Free Number:
(800) 841-FORD (3673)
If your vehicle must be serviced while you are traveling or living
in Puerto Rico, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
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If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
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Peace of mind
•Keyless entry keypad
•Cargo shade
•Vehicle security systems
•Locking gas plug
•Wheel locks
•Remote start
•Parking sensors*
*The accessory manufacturer designs, develops and therefore warrants
Ford Licensed Accessories, and does not design or test these accessories
to Ford Motor Company engineering requirements. Contact an
authorized Ford dealer for the manufacturer’s limited warranty details,
and request a copy of the Ford Licensed Accessories product limited
warranty from the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Ask an authorized dealer for specific
weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems that are equipped with radio transmitters, for
example, two-way radios, telephones and theft alarms. Any such
equipment installed in your vehicle should comply with Federal
Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulations and should be
installed only by an authorized dealer.
•An authorized dealer needs to install mobile communications systems.
Improper installation may harm the operation of your vehicle,
particularly if the manufacturer did not design the mobile
communication system specifically for automotive use.
•
If you or an authorized Ford dealer add any non-Ford electrical or
electronic accessories or components to your vehicle, you may adversely
affect battery performance and durability. In addition, you may also
adversely affect the performance of other electrical systems in the vehicle.
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M.PHONE:Press this button to access the phone features of the SYNC
system. See theSYNCchapter for more information.
N.AUX:Press this button to access your auxiliary input jack or switch
between devices you plug into the input jack or USB port. SeeAuxiliary
input jacklater in this chapter.
O.SIRIUS:Press this button to listen to Sirius satellite radio.
Menu Structure
Note:Depending on your system, some options may appear slightly
different.
PressMENU.
Press the up and down arrow buttons to scroll through the options.
Press the right arrow to enter a menu. Press the left arrow to exit a
menu.
PressOKto confirm a selection.
Radio Settings
ScanSelect for a brief sampling of all available
channels.
RBDS/RDS TextSelect to view additional broadcast data, if
available. This feature defaults to off. RBDS
must be on for you to set a category.
SIRIUS
ScanSelect for a brief sampling of all available
channels.
Show ESNSelect to view your satellite radio electronic
serial number (ESN). You need this number
when communicating with Sirius to activate,
modify or track your account.
Channel GuideSelect to view available satellite radio
channels. PressOKtoopenalistofthe
following options for this channel: Tune
Channel, Skip Channel or Lock Channel. Once
you skip or lock a channel, you can only access
it by pressing Direct and entering the channel
number. Locking or unlocking a channel
requires your PIN.
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WARNING:For safety reasons, do not connect or adjust the
settings on your portable music player while your vehicle is
moving.
WARNING:Store the portable music player in a secure location,
such as the center console or the glove box, when your vehicle is
moving. Hard objects may become projectiles in a crash or sudden stop,
which may increase the risk of serious injury. The audio extension cable
must be long enough to allow the portable music player to be safely
stored while your vehicle is moving.
The auxiliary input jack allows you
to connect and play music from
your portable music player through
your vehicle speakers. You can use
any portable music player designed
for use with headphones. Your audio
extension cable must have male
18-inch (3.5 millimeter) connectors
at each end.
1. Switch off the engine, radio and portable music player. Set the
parking brake and put the transmission in positionP.
2. Plug the extension cable from the portable music player into the
auxiliary input jack.
3. Switch the radio on. Select either a tuned FM station or a CD.
4. Adjust the volume as desired.
5. Switch your portable music player on and adjust its volume to half its
maximum level.
6. PressAUXuntilLINEorLINE INappears in the display. You
should hear music from your device even if it is low.
7. Adjust the volume on your portable music player until it reaches the
volume level of the FM station or CD. Do this by switching back and
forth between the AUX and FM or CD controls.
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SYNC is an in-vehicle communications system that works with your
Bluetooth-enabled cellular phone and portable media player. This allows
you to:
•Make and receive calls.
•Access and play music from your portable music player.
•Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic,
Directions & Information) (if equipped).
•Use applications, such as Pandora and Stitcher, via SYNC AppLink™
(if applicable).
•Access phonebook contacts and music via voice commands.
•Stream music from your connected phone.
•Text message.
•Use the advanced voice recognition system.
•USB device charging (if your device supports this).
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When using SYNC:
•Do not operate playing devices if the power cords or cables are
broken, split or damaged. Place cords and cables out of the way, so
they do not interfere with the operation of pedals, seats,
compartments or safe driving abilities.
•Do not leave playing devices in your vehicle during extreme conditions
as it could cause them damage. See your device’s manual for further
information.
•Do not attempt to service or repair the system. See your authorized
dealer.
For your safety, some SYNC functions are speed-dependent. Their use is
limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).
Make sure that you review your device’s manual before using it with SYNC.
Privacy Information
When a cellular phone is connected to SYNC, the system creates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to the
system. In addition, if you connect a media device, the system creates and
retains an index of supported media content. The system also records a
short development log of approximately 10 minutes of all recent system
activity. The log profile and other system data may be used to improve the
system and help diagnose any problems that may occur.
The cellular profile, media device index, and development log remain in
the vehicle unless you delete them and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use the system or the vehicle, we recommend you
perform a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to
the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do
not access the system data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist, Vehicle Health
Report, and Traffic, Directions and Information.
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USING VOICE RECOGNITION
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in
front of you.
Initiating a Voice Session
Push the voice icon; a tone sounds and Listening appears in the
display. Say any of the following:
Say: If you want to:
“Phone” Make calls.
“USB” Access the device connected to your USB
port.
“Bluetooth Audio” Stream audio from your phone.
“Line in” Access the device connected to the auxiliary
input jack.
“Cancel” Cancel the requested action.
“SYNC” Return to the main menu.
“Voice settings” Adjust the level of voice interaction and
feedback.
“Vehicle Health Report” Run a vehicle health report.
*
“Services” Access the SYNC Services portal.*
“Mobile apps” Access mobile applications.*
“Help” Hear a list of voice commands available in the
current mode.
*If equipped, U.S. only.
System Interaction and Feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize the voice
recognition system to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to help you
learn to use the system. You can change these settings at any time.
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Adjusting the Interaction Level
Push the voice icon; when prompted, say “Voice settings”, then
any of the following:
When you say: The system:
“Interaction mode standard” Provides more detailed interaction and
guidance.
“Interaction mode advanced” Provides less audible interaction and
more tone prompts.
The system defaults to the standard interaction mode.
Confirmation prompts are short questions the system asks when it is not
sure of your request or when there are multiple possible responses to your
request. (For example, the system may ask “Phone, is that correct?”) If
turned off, the system simply makes a best guess as to what you requested
and you may still occasionally be asked to confirm settings.
“Confirmation prompts on”
“Confirmation prompts off”
The system creates candidate lists when it has the same confidence level
of several options based on your voice command. When turned on, you
may be prompted with as many as four possibilities for clarification.
For example, “Say 1 after the tone to call John Doe at home. Say 2 after
the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane
Doe at home.” Or, “Say 1 after the tone to play John Doe, Say 2 after the
tone to play Johnny Doe.”
“Phone candidate lists on”
“Phone candidate lists off”
“Media candidate lists on”
“Media candidate lists off”
Helpful Hints
•Make sure the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
Listening appears before saying a command. Any command spoken
prior to this does not register with the system.
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