FORD EXPLORER 2015 5.G Owners Manual

3D map modeprovides an elevated perspective of the map. This
viewing angle can be adjusted and the map can be rotated 180
degrees by touching the map twice, and then dragging your finger
along the shaded bar with arrows at the bottom of the map.
Viewswitches between full map, street list and exit view in route guidance.
Menudisplays a pop-up box that allows direct access to navigation settings,
View/Edit Route, Sirius Travel Link, Guidance Mute and Cancel Route.
Press the speaker button on the map to mute route guidance.
When the light on the button illuminates, the feature is on. The
speaker button appears on the map only when route guidance
is active.
Re-center the map by pressing this icon whenever you scroll
the map away from your vehicle’s current location.
Auto Zoom
Press the green bar to access map mode, then select the+or-zoom button
to bring up the zoom level and Auto buttons on the touchscreen. When you
pressAuto,Auto Zoom turns on andAutodisplays in the bottom left corner
of the screen in the map scale. The map zoom level then synchronizes with
vehicle speed. The slower your vehicle is traveling, the farther in the map
zooms in; the faster your vehicle is traveling, the farther the map zooms out.
To turn the feature off, just press the+or-button again.
In 3D mode, rotate the map view by swiping your finger across the
shaded bar with the arrows.
The ETA box under the zoom buttons appears when a route is active
and displays the distance and time to your destination. If the button is
pressed, a pop up appears with the destination listed (and waypoint if
applicable) along with mileage and time to destination. You may also
select to have either the estimated time to reach your destination or
your estimated arrival time.
Map Icons
Vehicle markshows the current location of your vehicle. It
stays in the center of the map display, except when in scroll
mode.
Scroll cursorallows you to scroll the map; the fixed icon is in
the center of the screen. The map position closest to the cursor
is in a window on the top center part of the screen.
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Address book entry default icon(s)indicates the location on
the map of an address book entry. This is the default symbol
shown after the entry has been stored to the Address Book by
any method other than the map. You can select from any of the
22 icons available. You can use each icon more than once.
Homeindicates the location on the map currently stored as the
home position. You can only save one address from the Address
Book as your Home entry. You cannot change this icon.
POI (Point Of Interest) iconsindicate locations of any point
of interest categories you choose to display on the map. You can
choose to display three point of interest categories on the map at
one time.
Starting pointindicates the starting point of a planned route.
Waypointsindicates the location of a waypoint on the map. The
number inside the circle is different for each waypoint and
represents the position of the waypoint in the route list.
Destination symbolindicates the ending point of a planned
route.
Next maneuver pointindicates the location of the next turn on
the planned route.
No GPS symbolindicates that insufficient GPS satellite signals
are available for accurate map positioning. This icon may display
under normal operation in an area with poor GPS access.
Quick-touch Buttons
When in map mode, touch anywhere on the map display to access more
features.
Set as Dest
Touch this button to select a scrolled location on the map as your
destination. You may scroll the map by pressing your index finger on the
map display. When you reach the desired location, simply let go and then
touchSet as Dest.
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Set as Waypoint
Touch this button to set the current location as a waypoint.
Save to Favorites
Touch this button to save the current location to your favorites.
POI Icons
Touch this button to select icons to display on the map. You can select
up to three icons to display on the map at the same time. Turn theseON
orOFF.
Cancel Route
Touch this button to cancel the active route.
View/Edit Route
Access these features when a route is active:
•View Route
•Edit Destination/Waypoints
•Edit Turn List
•Detour
•Edit Route Preferences
•Edit Traffic Preferences
•Cancel Route.
Nokia is the digital map provider for the navigation application. If you
find map data errors, you may report them directly to Nokia by going to
http://mapreporter.navteq.com. Nokia evaluates all reported map errors
and responds with the result of their investigation by e-mail.
Navigation Map Updates
Annual navigation map updates are available for purchase through your
dealership, by calling 1-866-4NAVTEQ (1-866-462-8837) (in Mexico, call
01-800-557-5539) or going to www.navigation.com/sync. You need to
specify the make and model of your vehicle to determine if there is an
update available.
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Navigation Voice Commands
When in navigation mode, press the voice button on the steering
wheel control. After the tone, say any of the following commands:
Navigation system voice commands
“Cancel next waypoint”1“Navigation”3
“Cancel route”1“Navigation voice volume decrease”1
“Destination”2“Navigation voice volume increase”1
“Destination ” “Repeat instruction”
“Destination ” “Show 3D”
“Destination favorites” “Show heading up”
“Destination home” “Show map”
“Destination intersection” “Show north up”
“Destination nearest ” “Show route”
1
“Destination nearest POI” “Show turn list”1
“Destination play nametags” “Voice guidance off”
“Destination POI” “Voice guidance on”
“Destination POI category” “Where am I?”
“Destination previous destination” “Zoom in”
“Destination street address” “Zoom out”
“Detour”
1“Help”
1This command is only available when a navigation route is active.2If you have said the command, “Destination”, you may say any of the
above commands or commands in the following Destination chart.
3If you have said the command, “Navigation”, you may say any of the
above commands or commands in the following Navigation chart.
“DESTINATION”
“”
“”
“Favorites”
“Home”
“Intersection”
“Nearest ”
“Nearest POI”
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“DESTINATION”
“Play nametags”
“POI category”
“Previous destination”
“Street address”
“Help”
“NAVIGATION”
“Destination”*
“Zoom city”
“Zoom country”
“Zoom in minimum”
“Zoom out maximum”
“Zoom province”
“Zoom state”
“Zoom street”
“Zoom to ”
“Help”
*If you have said, “Destination”, you may say any of the commands in the
Destination chart.
One-shot Destination Street Address
When you say either “Navigation destination street address” or
“Destination street address”, the system asks you to say the full address.
The system displays an example on-screen. You can then speak the
address naturally, such as “One two three four Main Street, Anytown”.
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TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone issues
Issue Possible
cause(s)Possible solution(s)
There is
excessive
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the SYNCmyphone
feature available on the website.
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Phone issues
Issue Possible
cause(s)Possible solution(s)
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
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USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that the microphone
for SYNC is either in your rear
view mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
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