phone FORD EXPLORER 2023 User Guide

Phone
Phone
Menu options covered in the SYNC chapter. See General Information (page 427).
Settings
Settings
Brake Coach
Percent Oil Life Indication XXX%Hold Ok to ResetOil Life
Hold Ok to ResetTire Monitor
Hold Ok to InitializeNeutral Tow
Note:Additional vehicle settings areavailable through your touchscreen. SeeSettings (page 458).
Display Setup
Display Setup
Add Tachometer to View
Speedometer units
Hold Ok to ResetDriving History1
1 Hybrid only
Note:Additional display settings areavailable through your touchscreen. SeeSettings (page 458).
Hybrid Display Information (If
Equipped)
Unique hybrid vehicle information displayson your instrument cluster display whenyou shut off your vehicle or come to a stop.
Brake Coach
Appears after the vehicle has come to astop. It coaches you to brake in a mannerthat maximizes the amount of energyreturned through the regenerative brakingsystem.
The percent displayed indicates theregenerative braking efficiency, with 100%representing the maximum amount ofenergy recovery.
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Audio
Audio
Menu options covered in the SYNC chapter. See General Information (page 427).
Phone
Phone
Menu options covered in the SYNC chapter. See General Information (page 427).
Settings
Settings
Contains vehicle status information.Select Your Setting.Information
Select Your SettingLanguageDisplay
Measure unit
Temperature unit
Tire Pressure
Select Your SettingDriver Assistance
Select Your SettingOil LevelVehicle Maintenance
Oil Life
Brake Fluid Life
Tire Pressure
MyKey InfoMyKey
Create MyKey
Note:Additional vehicle settings areavailable through your touchscreen. SeeSettings (page 458).PERSONALIZED SETTINGS
Select one of these options to display onyour main screen.
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KEYLESS STARTING (IF EQUIPPED)
Note:The system may not function if theremote control is close to metal objects orelectronic devices, for example keys or a cellphone.
Note:A valid remote control must belocated inside your vehicle to switch theignition on and start your vehicle.
Ignition Modes
The keyless starting system has threemodes:
Off: Turns the ignition off.
•Without applying the brake pedal,press and release the button oncewhen the ignition is in the on mode, orwhen your vehicle is running but is notmoving.
On: All electrical circuits are operationaland the warning lamps and indicatorsilluminate.
•Without applying the brake pedal,press and release the button once.
Start: Starts your vehicle. The engine maynot start when your vehicle starts.
•Press the brake pedal, and then pressthe button for any length of time.
STARTING A GASOLINE
ENGINE
When you start the engine, the idle speedincreases. This helps to warm up theengine. If the engine idle speed does notslow down, have your vehicle checked assoon as possible.
Note: You can crank the engine for a totalof 60 seconds without the engine startingbefore the starting system temporarilydisables. The 60 seconds does not have tobe all at once. For example, if you crank theengine three times for 20 seconds eachtime, without the engine starting, youreached the 60-second time limit. Amessage appears in the information displayalerting you that you exceeded the crankingtime. You cannot attempt to start theengine for at least 15 minutes. After 15minutes, you are limited to a 15-secondengine cranking time. You need to wait 60minutes before you can crank the engine for60 seconds again.
Before starting your vehicle, check thefollowing:
•Make sure all occupants fasten theirseatbelt.
•Make sure the headlamps andelectrical accessories are off.
•Make sure the parking brake is on.
•Make sure the transmission is in park(P).
•Switch the ignition on. For vehicles witha keyless ignition, see the followinginstructions.
Vehicles with an Ignition Key
Note:Do not touch the accelerator pedal.
1.Fully press the brake pedal.
2.Turn the key to the start position tostart your vehicle.
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SAFETY PRECAUTIONS
WARNING: Do not overfill the fueltank. The pressure in an overfilled tankmay cause leakage and lead to fuel sprayand fire.
WARNING: The fuel system maybe under pressure. If you hear a hissingsound near the fuel filler inlet, do notrefuel until the sound stops. Otherwise,fuel may spray out, which could causeserious personal injury.
WARNING: Fuels can cause seriousinjury or death if misused or mishandled.
WARNING: Fuel may containbenzene, which is a cancer-causingagent.
WARNING: When refueling alwaysshut the engine off and never allowsparks or open flames near the fuel tankfiller valve. Never smoke or use a cellphone while refueling. Fuel vapor isextremely hazardous under certainconditions. Avoid inhaling excess fumes.
Follow these guidelines when refueling:
•Extinguish all smoking materials andany open flames before refueling yourvehicle.
•Always switch the engine off beforerefueling.
•Automotive fuels can be harmful orfatal if swallowed. Fuel is highly toxicand if swallowed can cause death orpermanent injury. If fuel is swallowedimmediately call a physician, even if nosymptoms are immediately apparent.The toxic effects of fuel may not beapparent for hours.
•Avoid inhaling fuel vapors. Inhaling fuelvapor can lead to eye and respiratorytract irritation. In severe cases,excessive or prolonged breathing offuel vapor can cause serious illness andpermanent injury.
•Avoid getting fuel in your eyes. If yousplash fuel in your eyes, immediatelyremove contact lenses (if worn), flushwith water for 15 minutes and seekmedical attention. Failure to seekproper medical attention could lead topermanent injury.
•Fuels can be harmful if absorbedthrough the skin. If you splash fuel onyour skin, clothing or both, promptlyremove contaminated clothing andthoroughly wash your skin with soapand water. Repeated or prolonged skincontact causes skin irritation.
•Be particularly careful if you are takingAntabuse or other forms of Disulfiramfor the treatment of alcoholism.Breathing fuel vapors could cause anadverse reaction, serious personalinjury or sickness. Immediately call aphysician if you experience any adversereactions.
FUEL QUALITY - E85
Choosing the Right Fuel - Flex FuelVehicles
Flex fuel vehicles have one of the followingidentifiers:
•Yellow fuel filler cap.
•Yellow bezel around the fuel filler inlet.
•Yellow fuel filler housing.
•Yellow E85 label on the fuel tank fillerdoor.
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Left-hand side. To open the fuelfiller door, press the center rearedge of the fuel filler door andthen release.
A
Right-hand side. To open thefuel filler door, press the centerrear edge of the fuel filler doorand then release.
B
Left-hand side. Pull the rear ofthe fuel filler door to open it.C
Right-hand side. Pull the rear ofthe fuel filler door to open it.D
Refueling Your Vehicle
WARNING: When refueling alwaysshut the engine off and never allowsparks or open flames near the fuel tankfiller valve. Never smoke or use a cellphone while refueling. Fuel vapor isextremely hazardous under certainconditions. Avoid inhaling excess fumes.
WARNING: The fuel system maybe under pressure. If you hear a hissingsound near the fuel filler inlet, do notrefuel until the sound stops. Otherwise,fuel may spray out, which could causeserious personal injury.
WARNING: Do not pry open thefuel tank filler valve. This could damagethe fuel system. Failure to follow thisinstruction could result in fire, personalinjury or death.
WARNING: Do not remove the fuelpump nozzle from its fully insertedposition when refueling.
WARNING: Stop refueling whenthe fuel pump nozzle automaticallyshuts off for the first time. Failure tofollow this will fill the expansion spacein the fuel tank and could lead to fueloverflowing.
WARNING: Do not overfill the fueltank. The pressure in an overfilled tankmay cause leakage and lead to fuel sprayand fire.
WARNING: Wait at least fiveseconds before removing the fuel pumpnozzle to allow any residual fuel to draininto the fuel tank.
WARNING: Read and follow all theinstructions on the pump island.
1.Fully open the fuel filler door.
2.Select the correct fuel pump nozzle foryour vehicle.
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3.Apply the parking brake.
4.Fully open the fuel filler door.
5.Check the fuel tank filler valve for anydebris that may be restricting itsmovement.
6.Remove any debris from the fuel tankfiller valve.
7.Fully insert a fuel pump nozzle or thefuel filler funnel provided with yourvehicle into the fuel filler pipe. SeeFuel Filler Funnel Location (page183). This action should dislodge anydebris that may be preventing the fueltank filler valve from fully closing.
8.Remove the fuel pump nozzle or fuelfiller funnel from the fuel filler pipe.
9.Fully close the fuel filler door.
Note:The message may not immediatelyreset. If the message continues to appearand a warning lamp illuminates, see yourauthorized dealer as soon as possible.
REFUELING - HYBRID
ELECTRIC VEHICLE (HEV)
WARNING: When refueling alwaysshut the engine off and never allowsparks or open flames near the fuel tankfiller valve. Never smoke or use a cellphone while refueling. Fuel vapor isextremely hazardous under certainconditions. Avoid inhaling excess fumes.
WARNING: The fuel system maybe under pressure. If you hear a hissingsound near the fuel filler inlet, do notrefuel until the sound stops. Otherwise,fuel may spray out, which could causeserious personal injury.
WARNING: Do not pry open thefuel tank filler valve. This could damagethe fuel system. Failure to follow thisinstruction could result in fire, personalinjury or death.
WARNING: Do not remove the fuelpump nozzle from its fully insertedposition when refueling.
WARNING: Stop refueling whenthe fuel pump nozzle automaticallyshuts off for the first time. Failure tofollow this will fill the expansion spacein the fuel tank and could lead to fueloverflowing.
WARNING: Do not overfill the fueltank. The pressure in an overfilled tankmay cause leakage and lead to fuel sprayand fire.
WARNING: Wait at least fiveseconds before removing the fuel pumpnozzle to allow any residual fuel to draininto the fuel tank.
WARNING: Read and follow all theinstructions on the pump island.
1.When you stop your vehicle, shift intopark (P) and switch the ignition off.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)If your vehicle is configured as amotorhome please call 1-800-444-3311for support.
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)
Website
www.ford.ca
Facebook
FordServiceCA (English)FordServiceQC (Français)
Twitter
@FordServiceCA
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Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1.Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
2.If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18,000 mi (29,000 km), whicheveroccurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3.The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
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E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]/A+1-800-841-3673Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
Kuwait22280384
[email protected]/AN/ANorth Africa
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/AN/ASub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
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Transport Canada Contact Information
http://tc.canada.ca/recallsWebsite(English)
http://tc.canada.ca/rappelsWebsite(French)
1-800-333-0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1-800-565-3673Phone
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