phone FORD EXPLORER 2023 Owner's Manual

Possible Cause and ResolutionSymptom
I cannot see the Wi-Fihotspot name when I searchfor Wi-Fi networks on mycell phone or other device.
–System limitation.
•Make sure Wi-Fi hotspot visibility is on.
•The system does not provide a Wi-Fi hotspot atthis time.
–Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
–Wi-Fi hotspot in high demand or has a slow Internetconnection.
•Use a more reliable Wi-Fi hotspot.
Software downloads taketoo long.
–No software update available.
–Wi-Fi network requires a subscription or acceptanceof terms and conditions.
•Test the connection using another device. If thenetwork requires a subscription or acceptance ofterms and conditions, contact the network serviceprovider.
The system seems toconnect to a Wi-Fi networkand the signal strength isexcellent but the softwaredoes not update.
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GENERAL INFORMATION
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
About SYNC
The system allows you to interact with theentertainment, information andcommunication systems on your vehicleusing voice commands and a touchscreen.The system provides easy interaction withaudio, phone, navigation, mobile apps andsettings.
Note:You can switch the system on anduse it for up to an hour without switchingthe ignition on.
Note:You can use the system after youswitch the ignition off for up to 10 minutesor until you open a door.
Note:For your safety, some features arespeed-dependent. Their use is limited towhen your vehicle speed is less than 3 mph(5 km/h).
Using the Touchscreen
Status bar.A
Home screen.B
Clock. See Settings (page 458).C
Outside air temperature.D
Feature bar.E
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Automatic crash notificationsystem off.
Cell phone network signalstrength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle locationsharing on.
Wireless charger active.
Feature Bar
Select to use the radio, a USB, amedia player or a Bluetooth®device. See Entertainment(page 435).
Select to adjust climate settingsSee Climate (page 445).
Select to make calls and accessthe phonebook on your cellphone. See Phone (page 447).
Select to use the navigationsystem. See Navigation (page449).
Select to search for and usecompatible apps on your iOS orAndroid device. See Apps (page455).
Select to adjust system settings.See Settings (page 458).
Cleaning the Touchscreen
See Cleaning the Interior (page 342).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1.Go to the SYNC update page on thelocal Ford website.
2.Download the update.
Note:The website notifies you if an updateis available.
3.Insert a USB drive into your computer.
Note:The USB drive needs to be empty andmeet the minimum requirements detailedon the website.
4.Follow the instructions provided todownload the update to the USB drive.
Installing an Update
Note:You can use the system when aninstallation is in progress.
1.Disconnect all other USB devices fromthe USB ports.
2.Connect the USB drive with the updateto a USB port.
Note:Installation starts automaticallywithin 10 minutes.
Updating the System Using a Wi-FiNetwork Connection
Connecting to a Wi-Fi Network
Select the settings option on thefeature bar.
1.Select Automatic Updates.
2.Select System Wi-Fi.
3.Switch System Wi-Fi on.
4.Select Available Wi-Fi Networks.
5.Select an available Wi-Fi network.
Note:Enter the network password toconnect to a secure network.
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To adjust the temperature, say:
DescriptionVoice command
Adjust the temperature between 60–85°F(15.5–29.5°C).Set Temperature ___
Phone
DescriptionVoice Command
Pair a cell phone or Bluetooth®-enabled device.Pair Phone
Redial the last number that you dialed.Redial
Dial a number.1Dial ___
Call a specific contact from your phonebook.2Call ___
Call a specific contact from your phonebook at a
specific location.3Call ___ ___
Listen to a text message.Listen to Message
Listen to a specific text message from a list of textmessages.Listen to Message ___
Reply to the last text message.Reply to Message
1 Add the number you want to dial to the command.2 Add a contact name from your phonebook to the command. Say the first and last nameof your contact exactly as it appears on your device.3 Add a contact name and location from your phonebook to the command. Say the firstand last name of your contact exactly as it appears on your device.
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Voice Settings
DescriptionVoice Command
Go to the voice settings menu.Voice Settings
Switch long voice prompts on.Interaction Mode Novice
Switch short voice prompts on.Interaction Mode Advanced
Switch call confirmation on. The system promptsyou to confirm before making a call.Phone Confirmation On
Switch call confirmation off. The system does notprompt you to confirm before making a call.Phone Confirmation Off
Switch the display of voice commands on.Voice Command Lists On
Switch the display of voice commands off.Voice Command Lists Off
Automatic Blower Motor SpeedReduction
If necessary, the system decreases theblower motor speed when you are usingvoice commands to reduce the amount ofbackground noise in your vehicle. It returnsto normal when you are done.
Switching Automatic Blower MotorSpeed Reduction Off
Simultaneously press the A/C andrecirculated air buttons.
ENTERTAINMENT
Audio source. Select to choosea different audio source.A
Presets. Swipe left to view morepresets.B
You can access these options using thetouchscreen or voice commands.
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SourcesPress this button to select the source ofmedia you want to listen to.
Menu Item
AM
FM
1SIRIUS
CD
The name of the USB that is plugged in displays here.USB
Bluetooth Stereo
If you have SYNC 3 compatible apps on your connected smart phone, theydisplay here as individual source selections.Apps
1 This feature may not be available in all markets and requires an active subscription.
AM/FM Radio
Tuning a Station
You can use the tune or seek controls onthe radio bezel to select a station.
To tune a station using thetouchscreen, select:
Menu Item
Direct Tune
A pop up appears, allowing you to type inthe frequency of a station. You can onlyenter a valid station for the source you arecurrently listening to.
You can press the backspace button todelete the previously entered number.
Once you have entered the station'scall numbers, you can select:
Action and Descrip-tionMenu Item
Press to beginplaying the stationyou have entered.
Enter
Press to exitwithout changingthe station.
Cancel
Presets
To set a new preset, tune to the stationand then press and hold one of thememory preset buttons. The audio mutesbriefly while the system saves the stationand then returns.
You may be able to add additional presetpages using the settings option on thefeature bar.
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FunctionButton
Playlists
Artist
Albums
Songs
Genres
Podcasts
Audio books
Composers
This button allows you to choose a specificletter to view within the category you arebrowsing.
A-Z Jump
If available, this allows you to browse thefolders and files on your USB device.Explore Device
USB Ports
The USB ports are in the center console orbehind a small access door in theinstrument panel.
This feature allows you to plug in USBmedia devices, memory sticks, flash drivesor thumb drives, and charge devices if theysupport this feature.
Select this option to play audio from yourUSB device.
Apps
The system supports the use of certainaudio apps such as iHeartRadio through aUSB or Bluetooth®-enabled device.
Each app gives you different on-screenoptions depending on the app's content.See Apps (page 455).
Supported Media Players, Formatsand Metadata Information
The system is capable of hosting nearlyany digital media player, including iPod,iPhone, and most USB drives.
Supported audio formats include MP3,WMA, WAV, AAC, and FLAC.
Supported audio file extensions includeMP3, WMA, WAV, M4A, M4B, AAC, andFLAC.
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Note:The heated rear window also turnson when you select maximum defrost.
Note:Depending on your region, airconditioning turns on.
Switching Recirculated Air On andOff
Touch the button to switchbetween outside air andrecirculated air.
The air currently in the passengercompartment recirculates. This mayreduce the time needed to cool the interior,when used with A/C, and reduce unwantedodors from entering your vehicle.
Note: Recirculated air may turn off, orprevent you from switching on, in all air flowmodes except MAX A/C to reduce the riskof fogging. Recirculation may also turn onand off in various air distribution controlcombinations during hot weather to improvecooling efficiency.
Switching the Ventilated Seats Onand Off
Touch the button to cyclethrough the various ventilatedseat settings.
Accessing Rear Climate Controls
Touch the button to accessadditional controls for the rearclimate system.
Rear Climate Control LockIndicator
Touch the button.
When on, you can only operatethe rear passenger settingsthrough the front controls.
Switching Rear Auto Mode On andOff
Touch the button to switch onrear automatic operation, thenset the temperature.
PHONE
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
Check the compatibility of your device onthe regional website.
Pairing Your Cell Phone for theFirst Time
Go to the settings menu on your device andswitch Bluetooth® on.
Select the phone option on thefeature bar.
1.Select Add Phone.
Note:A prompt alerts you to search for yourvehicle on your cell phone.
2.Select your vehicle on your cell phone.
Note:A number appears on your cell phoneand on the touchscreen.
3.Confirm that the number on your cellphone matches the number on thetouchscreen.
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Note:The touchscreen indicates that youhave successfully paired your cell phone.
4.Download the phonebook from yourcell phone when you are prompted.
Note:If you pair more than one cell phone,use the phone settings to specify theprimary phone. You can change this settingat any time.
Using Your Cell Phone (If Equipped)
Recent Call List
Display and select an entry from a list ofprevious calls.
Contacts
Display a smart search form to look up yourcontacts. Use the List button toalphabetically sort your contacts.
Change Phone
Display the list of paired or connecteddevices that you can select.
Phone Settings
Change ring tones, alerts or pair anotherphone.
Do Not Disturb
Reject incoming calls and switch ring tonesand alerts off.
Phone Keypad
Directly dial a number.
Mute
Mute the microphone when in a call.
Phone Voice Assistant
Say a command to use the Google or Sirivoice assistant available on yourconnected phone to access supportedfeatures.
Text Messaging
Setting Text Message Notification
iOS
1.Go to the settings menu on your cellphone.
2.Select Bluetooth®.
3.Select the information icon to the rightof your vehicle.
4.Switch text message notification on.
Android
1.Go to the settings menu on your cellphone.
2.Select Bluetooth®.
3.Select the profiles option.
4.Select the phone profile.
5.Switch text message notification on.
Using Text Messaging
DescriptionMenu Item
Hear the text message.Hear It
View the text message.View
Call the sender.Call
Reply to the text message with a standard text message.Reply
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Canceling Route Guidance
Select the route guidance menuoption on the active guidancescreen.
Select Cancel Route.
Note:The route guidance menu option isalways in the bottom right-hand corner ofthe main map.
cityseeker (If Equipped)
cityseeker, when available, is a service thatprovides more information about certainpoints of interest such as restaurants,hotels and attractions.
Note:cityseeker information is limited toapproximately 1,110 cities (1,049 in theUnited States, 36 in Canada and 15 inMexico).
When you have selected a point of interest,the location and information appear, suchas address, phone number and a starrating.
Press More Information to see a photo,a review, a list of services and facilities, theaverage room or meal price and the webaddress. This screen displays the point ofinterest icons.
For restaurants, cityseeker can provideinformation such as star rating, averagecost, review, handicap access, hours ofoperation, and website address.
For hotels, cityseeker can provideinformation such as star rating, pricecategory, review, check-in and checkouttimes, hotel service icons and websiteaddress. Hotel service icons include:
•Restaurant
•Business center
•Handicap facilities
•Laundry
•Refrigerator
•24-hour room service
•Fitness center
•Internet access
•Pool
•Wi-Fi
Attractions include nearby landmarks,amusement parks, historic buildings andmore. cityseeker can provide informationsuch as star rating, reviews, hour ofoperation and admission price.
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