audio FORD F-150 2020 Service Manual

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 535).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 535).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
541
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3
(If Equipped)

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
549
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3 (If Equipped)

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The
third party sites are not under the
control of FORD MOTOR COMPANY,
its affiliates and/or its designated
agent. Neither FORD MOTOR
COMPANY nor its affiliates nor its
designated agent are responsible for
(I) the contents of any third party sites,
any links contained in third party sites,
or any changes or updates to third
party sites, or (ii) webcasting or any
other form of transmission received
from any third party sites. If the
SOFTWARE provides links to third
party sites, those links are provided to
you only as a convenience, and the
inclusion of any link does not imply an
endorsement of the third party site by
FORD MOTOR COMPANY, its affiliates
and/or its designated agent.
• Obligation to Drive Responsibly:
You recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety
and you agree to assume any risk
associated with the use of the
DEVICES.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE. INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS:
You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
582
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Appendices

1. Safe and Lawful Use
You acknowledge that devoting attention
to the TeleNav Software may pose a risk
of injury or death to you and others in
situations that otherwise require your
undivided attention, and you therefore
agree to comply with the following when
using the TeleNav Software:
(a) observe all traffic laws and otherwise
drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended,
unsafe, hazardous, or unlawful purposes,
or in any manner inconsistent with this
Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
TeleNav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d)
588
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Appendices

3
360 Degree Camera...................................250
Camera Views...................................................... 251
Front Camera...................................................... 252
Side Camera........................................................ 252
4
4WD See: Four-Wheel Drive..................................... 223
A
A/C See: Climate Control.......................................... 151
About This Manual...........................................9
ABS See: Brakes........................................................... 233
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 234
Accessories....................................................550
Accessories See: Replacement Parts
Recommendation............................................ 16
ACC See: Using Adaptive Cruise Control - Vehicles
With: Adaptive Cruise Control.................254
Active Park Assist........................................243 Automatic Steering into Parking
Space................................................................ 245
Deactivating the Park Assist Feature.........246
Troubleshooting the System......................... 246
Using Active Park Assist.................................. 244
Adjustable Pedals..........................................92
Adjusting the Headlamps.........................375 Horizontal Aim Adjustment........................... 376
Vertical Aim Adjustment................................. 375
Adjusting the Pedals.....................................92
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column
...........................................................88
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column
...........................................................88
End of Travel Position........................................ 89
Memory Feature................................................... 89Airbag Disposal
...............................................59
Air Conditioning See: Climate Control.......................................... 151
Air Filter See: Changing the Engine Air Filter -
Diesel................................................................ 364
See: Changing the Engine Air Filter - Gasoline........................................................... 364
Alarm See: Anti-Theft Alarm........................................ 84
Ambient Lighting
...........................................99
Adjusting the Brightness................................... 99
Switching Ambient Lighting Off..................... 99
Switching Ambient Lighting On..................... 99
Anti-Theft Alarm
............................................84
Arming the Alarm................................................. 85
Disarming the Alarm........................................... 85
Using the System................................................. 85
Appendices.....................................................577
Apps..................................................................532 SiriusXM Traffic and Travel Link................... 534
Using Apps on an Android Device...............533
Using Apps on an iOS Device........................ 533
Using Mobile Navigation on an Android Device................................................................ 533
At a Glance.......................................................20
Audible Warnings and Indicators
............118
Airbag Secondary Warning.............................. 118
Beltminder Warning........................................... 118
Door Ajar Warning............................................... 118
Headlamps On Warning................................... 118
Key in Ignition Warning...................................... 118
Keyless Warning Alert........................................ 118
Parking Brake On Warning............................... 119
Rear Park Aid Warning....................................... 118
Service AdvanceTrac Warning........................ 119
Audio Control
..................................................90
You can operate the following functions
with the control:.............................................. 90
Audio System
................................................478
General Information......................................... 478
Audio Unit - Vehicles With: SYNC 3.......................................................................481
Adjusting the Volume....................................... 481
Changing Radio Stations................................. 481
Selecting the Audio Modes........................... 482
Setting a Memory Preset................................ 482
Switching the Audio Unit On and Off........482
607
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Using Seek, Fast Forward and
Reverse............................................................. 482
Audio Unit - Vehicles Without: SYNC 3.......................................................................478
Accessing the Apps Menu.............................. 479
Accessing the Clock Settings........................ 479
Accessing the Media Source Menu.............479
Accessing the Phone Features..................... 479
Accessing the Settings Menu........................ 479
Accessing the Sound Settings...................... 479
Adjusting the Volume....................................... 479
Changing Radio Stations................................ 479
Listening to the Radio..................................... 480
Playing or Pausing Media............................... 480
Switching Radio Text On and Off...............480
Switching Repeat Mode On and Off.........480
Switching Shuffle Mode On and Off.........480
Switching the Audio Unit On and Off.......480
Switching the Display On and Off..............480
Using Seek, Fast Forward and Reverse............................................................ 480
Using the Display Control.............................. 480
Using the Number Block................................ 480
Autolamps........................................................96 Windshield Wiper Activated
Headlamps........................................................ 96
Automatic Climate Control.......................152 Directing the Airflow.......................................... 152
Setting the Blower Motor Speed.................. 153
Setting the Temperature.................................. 153
Switching Auto Mode On and Off................153
Switching Dual Zone Mode On and Off........................................................................\
153
Switching Maximum Air Conditioning On and Off............................................................... 153
Switching Maximum Defrost On and Off........................................................................\
153
Switching Recirculated Air On and Off....................................................................... 154
Switching the Air Conditioning On and Off........................................................................\
153
Switching the Climate Control On and Off........................................................................\
153
Automatic High Beam Control.................101
Automatic High Beam Control Indicators.......................................................101
Automatic Transmission
............................217
Brake-Shift Interlock........................................ 220If Your Vehicle Gets Stuck in Mud or
Snow.................................................................. 222
Understanding the Shift Positions of your Automatic Transmission............................. 217
Understanding your SelectShift™ Automatic Transmission............................. 219
Automatic Transmission Fluid Check..............................................................371
Auto-Start-Stop...........................................190 Disabling Auto-Start-Stop............................... 191
Enabling Auto-Start-Stop.............................. 190
Autowipers
.......................................................93
Auxiliary Power Points................................175
400 Watt AC Power Point............................... 175
DC Power Point.................................................... 175
Locations................................................................ 176
B
Battery See: Changing the 12V Battery...................... 373
Bed Access
....................................................286
Box Side Step..................................................... 286
Bed Extender...................................................80 Grocery Mode......................................................... 81
Tailgate Mode....................................................... 80
Bed Ramps
.....................................................287
Installing the Ramp Holder........................... 289
Stowing the Bed Ramp................................... 288
Using the Bed Ramp......................................... 287
Blind Spot Information System.............266 Blind Spot Information System with Trailer
Tow..................................................................... 267
Switching the System On and Off...............270
System Errors...................................................... 270
Using the Blind Spot Information System.............................................................. 267
BLIS See: Blind Spot Information System.........266
Body Styling Kits.........................................390
Bonnet Lock See: Opening and Closing the Hood..........355
Booster Seats
..................................................35
Types of Booster Seats...................................... 35
Brake Fluid Check.........................................372 Brake Fluid Service Interval............................ 372
Brakes...............................................................233 General Information.......................................... 233
608
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Selective Catalytic Reductant System -
Diesel.............................................................207
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System................................................................ 211
Diesel Exhaust Fluid Guidelines and Information...................................................... 210
Diesel Exhaust Fluid Level.............................. 207
Diesel Exhaust Fluid Warning Messages and Vehicle Operations............................. 209
Filling the Diesel Exhaust Fluid Tank.........208
Settings...........................................................535 911 Assist............................................................... 535
Ambient Lighting............................................... 536
Audio...................................................................... 535
Automatic Updates.......................................... 535
Bluetooth.............................................................. 535
Charge Settings.................................................. 536
Clock....................................................................... 535
Display................................................................... 536
Driver Assist......................................................... 535
FordPass............................................................... 535
General.................................................................. 535
Message Center................................................. 536
Mobile Apps......................................................... 535
Multi Contour Seats.......................................... 536
Navigation............................................................ 536
Personal Profiles................................................ 536
Phone..................................................................... 535
Seats...................................................................... 536
Sound..................................................................... 535
Valet Mode........................................................... 536
Vehicle................................................................... 535
Voice Control....................................................... 536
Setting the Cruise Control Speed..........253 Changing the Set Speed................................. 253
Side Airbags.....................................................55
Sitting in the Correct Position..................158
Sliding Windows..........................................108 Power Sliding Back Window.......................... 108
Snow Chains See: Using Snow Chains................................. 407
Snow Plowing
................................................327
Engine Temperature while Plowing............329
Installing the Snowplow.................................. 327
Operating the Vehicle with the Snowplow Attached.......................................................... 328Outside Air Temperature While
Plowing............................................................. 329
Snowplowing with your Airbag Equipped Vehicle.............................................................. 328
Snowplow Mode................................................ 328
Transmission Operation while Plowing............................................................. 329
Spare Wheel See: Changing a Road Wheel........................ 414
Special Notices.................................................17 New Vehicle Limited Warranty......................... 17
Notice to Owners of Pickup Trucks and Utility Type Vehicles......................................... 17
On Board Diagnostics Data Link Connector............................................................ 17
Special Instructions.............................................. 17
Using Your Vehicle as an Ambulance............18
Using Your Vehicle With a Snowplow...........18
Special Operating Conditions Scheduled Maintenance..............................................560
Diesel Engine....................................................... 562
Exceptions............................................................ 565
Speed Control See: Cruise Control............................................ 253
Spot Lamps
.....................................................98
Stability Control...........................................238
Principle of Operation...................................... 238
Starter Switch See: Ignition Switch............................................ 179
Starting a Diesel Engine
.............................184
Automatic Engine Shutdown........................ 185
Cold Weather Operation................................. 186
Cold Weather Starting...................................... 185
Diesel Engine Fast Start Glow Plug System............................................................... 185
Vehicles with Keyless Start............................ 184
Starting a Gasoline Engine........................181 Automatic Engine Shutdown......................... 183
Failure to Start..................................................... 182
Guarding Against Exhaust Fumes...............184
Important Ventilating Information..............184
Stopping the Engine When Your Vehicle is Moving............................................................... 183
Stopping the Engine When Your Vehicle is Stationary......................................................... 183
Vehicles with an Ignition Key........................... 181
Vehicles with Keyless Start.............................. 181
619
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Starting and Stopping the Engine..........179
General Information........................................... 179
Steering............................................................273 Adaptive Learning.............................................. 274
Electric Power Steering.................................... 273
Steering Wheel Lock - Vehicles With: Push Button Start.....................................180
Unlocking the Steering Wheel...................... 180
Steering Wheel Lock - Vehicles Without: Push Button Start.....................................180
Steering Wheel...............................................88
Storage Compartments..............................177
Sunroof See: Moonroof..................................................... 109
Sun Visors
.......................................................108
Illuminated Vanity Mirror................................. 108
Supplementary Restraints System
..........51
Principle of Operation.......................................... 51
Switching Automatic High Beam Control On and Off....................................................101
Activating the Automatic High Beam Control................................................................ 101
Switching Cruise Control On and Off...................................................................253
Switching Cruise Control Off......................... 253
Switching Cruise Control On......................... 253
Switching Off the Engine..........................188
Switching Rear Occupant Alert System On and Off...................................................169
Symbols Glossary
.............................................9
SYNC™ 3........................................................505
General Information......................................... 505
SYNC™ 3 Troubleshooting......................537 Additional Information and
Assistance....................................................... 549
Apps....................................................................... 544
Navigation............................................................ 543
Personal Profiles................................................ 547
Phone...................................................................... 541
Resetting the System...................................... 549
USB and Bluetooth Audio.............................. 538
Voice Recognition.............................................. 537
Wi-Fi Connectivity............................................. 546
SYNC™ Applications and Services........................................................492
911 Assist............................................................... 492
SYNC Mobile Apps........................................... 494SYNC™...........................................................488
General Information......................................... 488
SYNC™ Troubleshooting.........................496
T
Tailgate Lock
.....................................................77
Tailgate Step....................................................79
Closing the Step................................................... 80
Opening the Step................................................. 79
Tailgate...............................................................77
Technical Specifications See: Capacities and Specifications............424
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................339
Tire Care
..........................................................392
Glossary of Tire Terminology........................ 393
Information About Uniform Tire Quality Grading............................................................. 392
Information Contained on the Tire Sidewall........................................................... 394
Temperature A B C............................................ 393
Traction AA A B C.............................................. 393
Treadwear............................................................. 392
Tire Pressure Monitoring System..........408 Changing Tires With a Tire Pressure
Monitoring System...................................... 409
Understanding Your Tire Pressure Monitoring System ..................................... 409
Tires See: Wheels and Tires...................................... 391
Towing a Trailer
............................................290
Load Placement.................................................. 291
Towing Points
...............................................336
Towing the Vehicle on Four Wheels...........................................................321
Emergency Towing............................................. 321
Recreational Towing.......................................... 321
Towing.............................................................290
Traction Control
............................................237
Principle of Operation....................................... 237
Trailer Reversing Aids.................................292 Principle of Operation...................................... 292
Pro Trailer Backup Assist™............................ 292
Setting Up Pro Trailer Backup Assist..........292
Troubleshooting................................................. 297
Using Pro Trailer Backup Assist................... 296
Trailer Sway Control...................................302
620
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Transfer Case Fluid Check.........................371
Transmission Code Designation............432
Transmission...................................................217
Transporting the Vehicle
...........................335
U
Under Hood Overview - 2.7L EcoBoost™.................................................356
Under Hood Overview - 3.0L Diesel.............................................................357
Under Hood Overview - 3.3L...................358
Under Hood Overview - 3.5L Ecoboost™.................................................359
Under Hood Overview - 5.0L
..................360
Unique Driving Characteristics................190
Universal Garage Door Opener.................171 HomeLink Wireless Control System.............171
USB Port
.........................................................487
Using Adaptive Cruise Control - Vehicles With: Adaptive Cruise Control.............254
Automatic Cancellation................................... 257
Blocked Sensor................................................... 259
Canceling the Set Speed................................. 257
Changing the Set Speed................................. 257
Detection Issues.................................................258
Following a Vehicle........................................... 255
Following a Vehicle to a Complete Stop................................................................... 256
Hilly Condition Usage....................................... 258
Overriding the Set Speed................................ 257
Park Brake Application.................................... 258
Resuming the Set Speed................................. 257
Setting the Adaptive Cruise Speed.............255
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 255
Setting the Gap Distance............................... 256
Switching Adaptive Cruise Control Off...................................................................... 258
Switching Adaptive Cruise Control On....................................................................... 255
Switching to Normal Cruise Control..........260
System Not Available...................................... 259
Using Four-Wheel Drive
............................223
4WD Indicator Lights........................................ 223
Driving Off-Road With Truck and Utility Vehicles............................................................. 227How Your Vehicle Differs From Other
Vehicles............................................................ 226
Using the 2-Speed Automatic 4WD System.............................................................. 224
Using the Electronic Shift on the Fly 4WD system............................................................... 223
Using Hill Descent Control........................241 Hill descent modes............................................ 241
Using MyKey With Remote Start Systems..........................................................70
Using Power Running Boards
...................86
Automatic Power Deploy.................................. 86
Automatic Power Stow..................................... 86
Bounce-back.......................................................... 87
Enabling and Disabling...................................... 87
Manual Power Deploy........................................ 86
Using Snow Chains.....................................407
Using Stability Control...............................239 AdvanceTrac ™ with Roll Stability Control ™
(RSC™)............................................................ 239
Using SYNC™ With Your Media Player
............................................................495
Audio Voice Commands................................. 496
Media Sources.................................................... 495
Using SYNC™ With Your Phone.............491 Accessing Features through the Phone
Menu.................................................................. 492
Pairing a Phone................................................... 491
Phone Controls................................................... 492
Phone Voice Commands................................. 491
Using Traction Control...............................237 Switching the System Off .............................. 237
System Indicator Lights and Messages.......................................................... 237
Using Voice Recognition
...........................489
Apps........................................................................\
. 512
Automatic Blower Motor Speed Reduction.......................................................... 513
Climate.................................................................. 509
Entertainment.................................................... 508
General.................................................................. 507
Initiating a Voice Session............................... 489
Navigation.............................................................. 511
Phone...................................................................... 510
SiriusXM Traffic and Travel Link.................... 512
System Interaction and Feedback.............490
Voice Settings...................................................... 513
621
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index