service FORD F-53 2022 Warranty Guide

4. Roadside Service Assistance
(United States, Puerto Rico, and U.S. Virgin Islands)
Your vehicle is covered by the complimentary Ford Roadside
Assistance Program (unless you are driving a daily rental unit).
Under this program Ford will cover:
• Tire change - A flat tire change with good spare, if providedwith the vehicle (except vehicles supplied with tire inflation
kit).
• Fuel delivery - Independent service contractors, if not prohibited by state, local, or municipal law, shall deliver up to
2 gal (7.6L) of gasoline or 5 gal (18.9L) of diesel fuel.
• Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles. The
customer is responsible for all costs over $200 that are related
to towing any trailers or towed vehicles.
• Winching - simple winch out or extraction services required in order to tow the disabled are covered within 100 feet (30.5
meters) of a paved road.
• Lockout Assist
• Jump Start/Battery Boost
What Is Not Covered
• Unloading Cargo
• Recovery (e.g., submerged in water/mud)
The Roadside Assistance Program is separate from the New
Truck Limited Warranty, but the Program's time period runs
concurrently with the Basic Warranty period. Therefore, F-650
and F-750 Trucks are eligible for Roadside Assistance during the
Basic Warranty period (2 years/unlimited miles). If the reason for
the vehicle disablement is later found to be covered by a Ford or
Lincoln Protect extended service plan, you may seek
reimbursement for a tow charge under that plan.
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
23

7. Additional information about your emissions warrantycoverage, under federal and California requirements
HOW DO I GET SERVICE?
To get service under your emissions warranties, take your vehicle
to an authorized Ford Motor Company dealer as soon as possible.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your truck needs an emergency repair on emissions-related
parts, and an authorized Ford Motor Company dealer is not
available — so that you must have covered repairs made by
someone other than a Ford Motor Company dealer — your Ford
dealer will reimburse you for the cost of repairs including
diagnosis. Be sure to obtain: (a) the parts that are replaced; and
(b) a receipt for the work. Take the parts and receipt to your
dealer, who will determine if the repair is covered under warranty.
You should follow the same procedure if a warranted part is not
available at your Ford dealer within 30 days from the time you
first bring your vehicle to your dealer for repairs, and you must go
elsewhere for repairs. Any repair not completed within 30 days
also constitutes an emergency, and any equivalent replacement
part may be used in an emergency situation. Ford will reimburse
you for the repair expenses, not to exceed (a) the manufacturer's
suggested retail price for all warranted parts that are replaced;
and (b) the labor charges (based on the manufacturer's
recommended time allowance for the warranty repair and the
geographically appropriate hourly labor rate).
32

PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage.
To have repairs made under this warranty, you may have to show
that you have followed Ford's instructions on properly
maintaining and using your vehicle. You will find these
instructions in your Owner’s Manual and Service Guide. Be sure to
save your service receipts and to keep accurate records of all
maintenance work.
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance address on the inside front cover of this
guide or call the Fleet Customer Relationship Center at
1-800-343-5338.
If you need more information about getting service under the
Federal Emissions Defect Warranty, or if you want to report what
you believe to be violations of the terms of this warranty, you
may contact:
U.S Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
seeCustomer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program,page38.
34

9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new truck by purchasing a
Ford Protect Extended Service Plan (Ford Protect ESP). Ford
Protect ESP service contracts are backed by Ford Motor
Company or subsidiaries of Ford Motor Company (examples are
but not limited to: Ford Motor Service Company or the American
Road Insurance Company). Ford Protect plans provide up to 7
years and 250,000 miles, or 10,000 hours of coverage.
They provide:
• benefits during the warranty period, depending on the plan youpurchase can be: coverage for certain maintenance and wear
items, lost key replacement, other plans are available;
• protection against covered repair costs and continuing Roadside Service Assistance benefits after your Bumper to
Bumper Warranty expires.
You may purchase Ford Protect ESP from any Ford Motor
Company dealer. There are several Ford Protect ESP plans
available in various time, distance and deductible combinations.
Each plan is tailored to fit your own driving and vehicle ownership
needs, including reimbursement for towing.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico,
provided by a network of more than 3,200 Ford Motor Company
dealers.
NOTE: Repairs performed outside the United States, Canada,
Mexico, Guam or Puerto Rico, Virgin Islands, American Samoa,
and District of Columbia are not eligible for Ford Protect ESP
coverage.
This information is subject to change. Ask your dealer for
complete details about Ford Protect ESP coverage.
36

10. How to apply for a delayed warranty start dateor in-transit mileage accumulation extension
You may be eligible to request a delayed warranty start date
and/or in-transit mileage accumulation extension if:
• you purchased your truck from someone who is not a Ford
dealer, such as a body company (i.e., bus body manufacturer,
crane and special equipment company, etc.); or
• the truck was not put into service immediately after you purchased it because it was delivered to a firm to have a
special body or special equipment installed; or
• your new truck was driven (not transported) from the assembly plant to the dealer or to a body company and then to
the dealer or other locations.
If one of these conditions applies to you, work with your Ford
dealer to establish the correct warranty start date or in-transit
mileage accumulation extension for your new truck. Be sure to
keep a copy of the documents should you need a warranty repair
in the future. You will need your sales invoice and/or state
registration that shows the date that your specially equipped
truck was delivered to you.
Important: Failure to request a delayed warranty start date or
in-transmit mileage accumulation extension may reduce the
period of effective warranty coverage.
37