bluetooth FORD F150 2017 13.G Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
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F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 480).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
509).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3
(If Equipped)

Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
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F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
530
F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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F-150 (TFC) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

Electric Parking Brake................................204
Applying the Electric Parking Brake...........204
Applying the Electric Parking Brake When
the Vehicle is Moving................................... 205
Battery With No Charge.................................. 206
Releasing the Electric Parking Brake..........205
Electronic Locking Differential................201 Activating the Electronic Locking
Differential....................................................... 201
Electronic Tailgate.........................................69
With the Outside Control Button................... 69
With the Remote Control.................................. 69
Emission Control System..........................183 On-Board Diagnostics (OBD-II)................... 184
Readiness for Inspection and Maintenance (I/M) Testing................................................... 185
End User License Agreement.................558 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 558
Engine Block Heater
.....................................172
Using the Engine Block Heater....................... 173
Engine Coolant Check................................323 Adding Coolant................................................... 324
Coolant Change................................................. 326
Engine Coolant Temperature Management................................................... 327
Fail-Safe Cooling............................................... 326
Recycled Coolant............................................... 325
Severe Climates................................................. 325
Engine Immobilizer See: Passive Anti-Theft System..................... 74
Engine Oil Check..........................................322 Adding Engine Oil............................................... 322
Engine Oil Dipstick.......................................322
Engine Specifications - 2.7L EcoBoost™..................................................381
Drivebelt Routing................................................ 381
Engine Specifications - 3.5L Ecoboost™.................................................382
Drivebelt Routing............................................... 382
Engine Specifications - 3.5L.....................381 Drivebelt Routing............................................... 382
Engine Specifications - 5.0L...................383 Drivebelt Routing............................................... 383
Entertainment..............................................480 AM/FM Radio....................................................... 481
Apps....................................................................... 489
Bluetooth Stereo or USB................................ 488CD (If equipped)................................................
487
HD Radio ™ Information (If
Available)........................................................ 484
SIRIUS® Satellite Radio (If Activated)........................................................ 482
Sources................................................................. 480
Supported Media Players, Formats and Metadata Information................................ 489
USB Ports............................................................. 489
Environment
......................................................15
EPB See: Electric Parking Brake............................ 204
Essential Towing Checks..........................278 Before Towing a Trailer.................................... 283
Hitches................................................................... 279
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 284
Safety Chains...................................................... 279
Trailer Brakes...................................................... 280
Trailer Lamps....................................................... 283
Trailer Towing Connector................................ 278
Using a Step Bumper....................................... 283
When Towing a Trailer..................................... 283
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................14
Exterior Mirrors
................................................96
360-Degree Camera.......................................... 98
Auto-dimming Feature...................................... 98
Blind Spot Information System...................... 99
Clearance Lamps ................................................ 98
Direction Indicator Mirrors ............................... 98
Fold-Away Exterior Mirrors............................... 96
Heated Exterior Mirrors ..................................... 98
Integrated Blind Spot Mirror............................ 98
Memory Mirrors ................................................... 98
Power Exterior Mirrors........................................ 96
Power-Folding Mirrors........................................ 97
PowerScope ™ Power Telescoping
Mirrors.................................................................. 97
Puddle Lamps....................................................... 98
Spot Lamps........................................................... 98
Telescoping Mirrors.............................................. 97
F
Fastening the Seatbelts...............................35 Fastening the Cinch Tongue............................ 36
588
F-150 (TFC) Canada/United States of America, enUSA, First Printing Index

Vehicles Sold in the United States: Using
Roadside Assistance................................... 293
Roadside Emergencies..............................293
Running-In See: Breaking-In................................................. 288
Running Out of Fuel.....................................179 Adding Fuel From a Portable Fuel
Container........................................................... 179
Filling a Portable Fuel Container................... 179
S
Safety Canopy ™
............................................50
Safety Precautions.......................................176
Satellite Radio
...............................................419
Satellite Radio Electronic Serial Number
(ESN)................................................................ 420
Satellite Radio Reception Factors..............420
SIRIUS® Satellite Radio Service.................420
Troubleshooting.................................................. 421
Scheduled Maintenance Record...........548
Scheduled Maintenance
..........................539
Seatbelt Extension........................................42
Seatbelt Height Adjustment......................39
Seatbelt Reminder
........................................40
Belt-Minder™....................................................... 40
Seatbelts...........................................................34 Principle of Operation........................................ 34
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation.................................... 40
Seats.................................................................149
Security...............................................................74
Settings...........................................................509 911 Assist................................................................ 514
Ambient Lighting................................................ 519
Bluetooth................................................................ 511
Clock....................................................................... 510
Display................................................................... 520
General................................................................... 518
Media Player......................................................... 510
Mobile Apps.......................................................... 517
Navigation............................................................. 515
Phone....................................................................... 511
Radio....................................................................... 514
Sound.................................................................... 509
Valet Mode............................................................ 521
Vehicle.................................................................... 519Voice Control........................................................
521
Wi-Fi........................................................................\
519
Side Airbags.....................................................49
Sitting in the Correct Position..................149
Sliding Windows..........................................100 Power Sliding Back Window......................... 100
Snow Chains See: Using Snow Chains................................. 366
Snowplowing................................................290 Engine Temperature while Plowing............292
Installing the Snowplow................................. 290
Operating the Vehicle with the Snowplow Attached........................................................... 291
Outside Air Temperature While Plowing............................................................. 292
Snowplowing with your Airbag Equipped Vehicle............................................................... 291
Snowplow Mode................................................. 291
Transmission Operation while Plowing............................................................. 292
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................545
Exceptions............................................................ 547
Speed Control See: Cruise Control............................................ 224
Spot Lamps.......................................................91
Cargo and Trailer Hookup Lamps.................. 92
Stability Control...........................................209 Principle of Operation..................................... 209
Starter Switch See: Ignition Switch........................................... 168
Starting a Gasoline Engine.......................169 Automatic Engine Shutdown.......................... 171
Failure to Start....................................................... 171
Guarding Against Exhaust Fumes................172
Important Ventilating Information...............172
Stopping the Engine When Your Vehicle is Moving................................................................ 172
Stopping the Engine When Your Vehicle is Stationary ........................................................... 171
Vehicles with an Ignition Key.......................... 170
Vehicles with Keyless Start............................. 170
Starting and Stopping the Engine.........168 General Information.......................................... 168
593
F-150 (TFC) Canada/United States of America, enUSA, First Printing Index

Hilly Condition and Trailer Tow
Usage................................................................. 229
Low Speed Automatic Cancellation..........229
Overriding the System..................................... 228
Resuming the Set Speed................................ 228
Setting a Speed.................................................. 226
Setting the Gap Distance................................ 227
Switching the System Off.............................. 229
Switching the System On............................... 226
Switching to Normal Cruise Control............231
System Not Available...................................... 230
Using Cruise Control...................................224
Switching Cruise Control Off......................... 225
Switching Cruise Control On and Off.........224
Using Four-Wheel Drive
.............................193
4WD Indicator Lights........................................ 193
Driving Off-Road With Truck and Utility Vehicles............................................................. 196
How Your Vehicle Differs From Other Vehicles............................................................. 196
Using the 2-Speed Automatic 4WD System............................................................... 194
Using the Electronic Shift on the Fly 4WD system............................................................... 193
Using Hill Descent Control
........................212
Hill descent modes............................................ 212
Using MyKey With Remote Start Systems..........................................................62
Using Power Running Boards....................78 Automatic Power Deploy.................................. 78
Automatic Power Stow...................................... 78
Bounce-back.......................................................... 79
Enabling and Disabling...................................... 78
Manual Power Deploy........................................ 78
Using Snow Chains.....................................366
Using Stability Control...............................210 AdvanceTrac ™ with Roll Stability Control ™
(RSC™)............................................................. 210
Using SYNC™ With Your Media Player............................................................444
Accessing Your USB Song Library...............448
Bluetooth Devices and System Settings............................................................ 450
Connecting Your Digital Media Player to the USB Port.......................................................... 444
Media Menu Features....................................... 447
Media Voice Commands................................ 445
USB 2..................................................................... 450Voice Commands for Audio Sources..........451
Using SYNC™ With Your Phone
............427
Accessing Features through the Phone
Menu.................................................................. 432
Accessing Your Phone Settings................... 435
Bluetooth Devices............................................. 436
Making Calls......................................................... 431
Pairing a Phone for the First Time...............428
Pairing Subsequent Phones.......................... 429
Phone Options during an Active Call..........431
Phone Voice Commands................................ 429
Receiving Calls..................................................... 431
System Settings................................................. 437
Text Messaging................................................... 433
Using Traction Control
..............................208
Switching the System Off ............................. 208
System Indicator Lights and Messages......................................................... 208
Using Voice Recognition...........................425 Audio Voice Commands.................................. 474
Climate Voice Commands.............................. 475
Initiating a Voice Session................................ 425
Mobile App Voice Commands...................... 478
Navigation Voice Commands........................ 477
Phone Voice Commands................................ 475
SiriusXM Traffic and Travel Link Voice Commands..................................................... 478
System Interaction and Feedback..............426
Voice Settings Commands............................ 479
Utilizing the Mediation/Arbitration Program (Canada Only)........................303
V
Vehicle Care
..................................................340
General Information......................................... 340
Vehicle Certification Label.......................387
Vehicle Identification Number
...............386
Vehicle Storage............................................346
Battery.................................................................... 347
Body....................................................................... 346
Brakes..................................................................... 347
Cooling system................................................... 347
Engine..................................................................... 347
Fuel system.......................................................... 347
General.................................................................. 346
Miscellaneous...................................................... 347
Removing Vehicle From Storage.................. 347
595
F-150 (TFC) Canada/United States of America, enUSA, First Printing Index