bluetooth FORD F650 2015 13.G Owner's Manual

Phone issues
Issue Possible
cause(s)Possible solution(s)
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the SYNCmyphone
feature available on the website.
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
326SYNC®
2015 F-650/750(f67)
Owners Guide gf(ownloose), 1st Printing, December 2013
Canadian_French(fr_can)

Phone issues
Issue Possible
cause(s)Possible solution(s)
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC®327
2015 F-650/750(f67)
Owners Guide gf(ownloose), 1st Printing, December 2013
Canadian_French(fr_can)

Vehicle Health Report and SYNC Services (Traffic, Directions
and Information) issues
Issue Possible
cause(s)Possible solution(s)
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone
may not be
activated on the
website.•Update your mobile number
in your account on the website.
•Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use
it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC®329
2015 F-650/750(f67)
Owners Guide gf(ownloose), 1st Printing, December 2013
Canadian_French(fr_can)

Lights, warning and indicator ....67
Load limits .................................166
Locks
childproof ..................................40
doors ..........................................52
Lubricant specifications ...........255
Lumbar support, seats ...............84
M
Manual transmission .................122
lubricant specifications ..........255
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................323
Message center ...........................73
warning messages .....................75
Mirrors .........................................59
fold away .............................61–62
side view mirrors (power) .......60
Motorcraft® parts .............234, 272
O
Octane rating ............................106
P
Pairing other phones ................292
Pairing your phone for the first
time ............................................291
Parking brake ....................148, 152
Parts (see Motorcraft®
parts) .........................................272
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................302
Phone redial ..............................296Playing music (by artist,
album, genre, playlist, tracks,
similar) ......................................320
Power distribution box (see
Fuses) ........................................188
Power door locks ........................52
Power mirrors .............................60
Powerpoint ..................................91
Power steering ..................161, 205
fluid, checking and adding ....222
fluid, refill capacity ................268
fluid, specifications .................255
Power Windows ...........................58
Privacy information ..................288
Putting a call on/off hold .........294
R
Radio ..................................277–278
Single CD ........................277–278
Radio reception .........................275
Rear window defroster ...............76
Receiving a text message .........298
Recommendations for
attaching safety restraints for
children ........................................30
Relays ........................187–188, 192
Remote entry system
locking/unlocking doors ...........51
Roadside assistance ..................177
S
Safety Belt Maintenance ............50
Safety belts (see Safety
restraints) ........................42, 46–47
Safety defects, reporting ..........186
Index381
2015 F-650/750(f67)
Owners Guide gf(ownloose), 1st Printing, December 2013
Canadian_French(fr_can)