service FORD FLEX 2014 1.G Owners Manual

Ford Extended Service Plan 364
Audio System 367
MyFord™ system.....................................369
Satellite radio information...............................380
Auxiliary input jack...................................382
USB port...........................................384
SYNC® 385
Pairing your phone for the first time.......................390
911 Assist™.........................................405
Vehicle Health Report..................................408
MyFord Touch® (If Equipped) 433
Privacy Information...................................438
Infotainment display...................................439
Voice recognition.....................................440
Listening to music....................................444
Phone features.......................................465
Information Menu.....................................472
Settings............................................484
Climatefeatures......................................495
Navigation system.....................................498
Appendices 510
Scheduled Maintenance 529
Normal scheduled maintenance and log.....................534
Index 546
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation. No
part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
© Ford Motor Company 2013
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Symbol Description Symbol Description Symbol Description
Fuel pump
resetFuse
compartmentHazard
warning
flasher
Heated rear
windowInterior
luggage
compartment
releaseJack
Lighting
controlLow tire
pressure
warningMaintain
correct fluid
level
Panic alarmParking aid
systemParking
brake system
Power
steering fluidPower
windows
front and
rearPower
window
lockout
Service
engine soonSide airbagStability
control
Windshield
defrost and
demistWindshield
washer and
wiper
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
your vehicle. Additionally, when your vehicle is in for service or repair,
Ford Motor Company, Ford of Canada, and service and repair facilities
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may access or share among them data for vehicle improvement purposes.
For U.S. only (if equipped), if you choose to use the SYNC® Vehicle
Health Report, you consent that certain diagnostic information may also
be accessed electronically by Ford Motor Company and Ford authorized
service facilities, and that the diagnostic information may be used for any
purpose. See theSYNC®chapter for more information.
Event Data Recording
This vehicle is equipped with an event data recorder (EDR). The
main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an airbag deployment or hitting a
road obstacle; this data will assist in understanding how a
vehicle’s systems performed. The EDR is designed to record data
related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
•How various systems in your vehicle were operating;
•Whether or not the driver and passenger safety belts were
buckled/fastened;
•How far (if at all) the driver was depressing the accelerator
and/or the brake pedal;
•How fast the vehicle was travelling;
•Where the driver was positioning the steering wheel.
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Note: EDR data is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under
normal driving conditions and no personal data or information
(e.g., name, gender, age, and crash location) is recorded (see
limitations regarding 911 Assist and Traffic, Directions and
Information privacy below). However, parties, such as law
enforcement, could combine the EDR data with the type of
personally identifying data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special equipment is required,
and access to the vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as law enforcement,
that have such special equipment, can read the information if
they have access to the vehicle or the EDR. Ford Motor Company
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and Ford of Canada do not access event data recorder
information without obtaining consent, unless pursuant to court
order or where required by law enforcement, other government
authorities or other third parties acting with lawful authority.
Other parties may seek to access the information independently
of Ford Motor Company and Ford of Canada.
Note: Including to the extent that any law pertaining to Event
Data Recorders applies to SYNC® or its features, please note the
following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash
involving the deployment of an airbag or, in certain vehicles, the
activation of the fuel pump shut-off. Certain versions or updates
to 911 Assist may also be capable of being used to electronically
or verbally provide to 911 operators the vehicle location (such as
latitude and longitude), and/or other details about the vehicle or
crash or personal information about the occupants to assist 911
operators to provide the most appropriate emergency services. If
you do not want to disclose this information, do not activate the
911 Assist feature. See your SYNC® chapter for more
information.
Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only), the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”), only to help provide you with the directions,
traffic reports, or business searches that you request. If you do
not want Ford or its vendors to receive this information, do not
activate the service. Ford Motor Company and the vendors it uses
to provide you with this information do not store your vehicle
travel information. For more information, see Traffic, Directions
and Information, Terms and Conditions. See your SYNC® chapter
for more information.
CALIFORNIA PROPOSITION 65
WARNING:Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to the
State of California to cause cancer and birth defects or other
reproductive harm.
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PERCHLORATE MATERIAL
Note:Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience, we offer a number of ways to contact us, as well
as help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access to
Account Manager, please go to www.fordcredit.com.
REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides years
of service is to have it maintained in line with our recommendations using
parts that conform to the specifications detailed in this owner’s manual.
Genuine Ford and Motorcraft parts meet or exceed these specifications.
Collision Repairs
We hope that you never experience a collision, but accidents do happen.
Genuine Ford replacement collision parts meet our stringent requirements
for fit, finish, structural integrity, corrosion protection and dent resistance.
During vehicle development, we validate that these parts deliver the
intended level of protection as a whole system. A great way to know for
sure you are getting this level of protection is to use genuine Ford
replacement collision parts.
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REAR INFLATABLE SAFETY BELT (IF EQUIPPED)
WARNING:Do not attempt to service, repair, or modify the rear
inflatable safety belt as you could be seriously injured or killed.
Note:
The rear inflatable safety belts are compatible with most infant and
child safety car seats and belt positioning booster seats when properly
installed. This is because they are designed to fill with a cool gas at a lower
pressure and at a slower rate than traditional airbags. After inflation, the
shoulder portion of the safety belt remains cool to the touch.
The rear inflatable safety belts are located in the shoulder portion of the
safety belts of the second-row outboard seating positions.
The rear inflatable safety belt consists of the following:
•an inflatable bag located in the shoulder safety belt webbing
•lap safety belt webbing with automatic locking mode
•crash sensors and monitoring system with readiness indicator
SeeCrash Sensors and Airbag Indicatorin theSupplemental
Restraint Systemchapter.
How Does the Rear Inflatable Safety Belt System Work?
WARNING:If the rear inflatable safety belt has deployed, it will
not function again. The rear inflatable safety belt system must be
replaced by an authorized dealer.
•The rear inflatable safety belts will function like standard restraints in
everyday usage.
•During a crash of sufficient force, the inflatable
belt will inflate from inside the webbing.
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PRINCIPLES OF OPERATION
WARNING:Airbags do not inflate slowly or gently, and the risk
of injury from a deploying airbag is the greatest close to the trim
covering the airbag module.
WARNING:All occupants of your vehicle, including the driver,
should always properly wear their safety belts, even when an
airbag supplemental restraint system is provided. Failure to properly
wear your safety belt could seriously increase the risk of injury or
death.
WARNING:Airbags can kill or injure a child in a child seat.
Always transport children 12 years old and under in the back
seat and always properly use appropriate child restraints.
WARNING:Never place your arm over the airbag module, as a
deploying airbag can result in serious arm fractures or other
injuries.
WARNING:Airbags can kill or injure a child in a child seat.
Never place a rear-facing child seat in front of an active airbag.
If you must use a forward-facing child seat in the front seat, move the
seat all the way back.
WARNING:Do not attempt to service, repair, or modify the
airbag supplemental restraint systems or its fuses as you could be
seriously injured or killed. Contact your authorized dealer as soon as
possible.
WARNING:Several airbag system components get hot after
inflation. Do not touch them after inflation as this may result in
serious injury.
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If there are lodged objects or cargo is interfering with the seat, take the
following steps to remove the obstruction:
•Pull the vehicle over.
•Turn the vehicle off.
•Driver and adult passengers should check for any objects lodged
underneath the front passenger seat or cargo interfering with the seat.
•Remove the obstruction(s) (if found).
•Restart the vehicle.
•Wait at least two minutes and verify that the airbag readiness light in
the instrument cluster is no longer illuminated.
•If the airbag readiness light in the instrument cluster remains
illuminated, this may or may not be a problem due to the front
passenger sensing system.
Do not attempt to repair or service the system. Take your vehicle
immediately to an authorized dealer.
If it is necessary to modify an advanced front airbag system to
accommodate a person with disabilities, contact the Ford Customer
Relationship Center at the phone number shown in theCustomer
Assistancesection of this owner’s manual.
SIDE AIRBAGS
WARNING:Do not place objects or mount equipment on or near
the airbag cover, on the side of the seat backs (of the front
seats), or in front seat areas that may come into contact with a
deploying airbag. Failure to follow these instructions may increase the
risk of personal injury in the event of a crash.
WARNING:Do not use accessory seat covers. The use of
accessory seat covers may prevent the deployment of the side
airbags and increase the risk of injury in an accident.
WARNING:Do not lean your head on the door. The side airbag
could injure you as it deploys from the side of the seat back.
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WARNING:Do not attempt to service, repair, or modify the
airbag, its fuses or the seat cover on a seat containing an airbag,
as you could be seriously injured or killed. Contact your authorized
dealer as soon as possible.
WARNING:If the side airbag has deployed, the airbag will not
function again. The side airbag system (including the seat) must
be inspected and serviced by an authorized dealer. If the airbag is not
replaced, the unrepaired area will increase the risk of injury in a crash.
The side airbags are located on the outboard side of the seat backs of
the front seats. In certain sideways crashes, the airbag on the side
affected by the crash will be inflated. The airbag was designed to inflate
between the door panel and occupant to further enhance the protection
provided occupants in side impact crashes.
The system consists of the
following:
•a tag on the seat back indicating
that side airbags are found on
your vehicle
•side airbags located inside the
seat back of the driver and front
passenger seats.
•crash sensors and monitoring system with readiness
indicator. SeeCrash Sensors and Airbag Indicatorlater in
this chapter.
•front passenger sensing system.
Note:The passenger sensing system will deactivate the passenger
seat-mounted side airbag if it detects an empty passenger seat.
The design and development of the side airbag system included
recommended testing procedures that were developed by a group of
automotive safety experts known as the Side Airbag Technical Working
Group. These recommended testing procedures help reduce the risk of
injuries related to the deployment of side airbags.
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SAFETY CANOPY® CURTAIN AIRBAGS
WARNING:Do not place objects or mount equipment on or near
the headliner at the siderail that may come into contact with a
deploying curtain airbag. Failure to follow these instructions may
increase the risk of personal injury in the event of a crash.
WARNING:Do not lean your head on the door. The curtain
airbag could injure you as it deploys from the headliner.
WARNING:Do not attempt to service, repair, or modify the
curtain airbags, its fuses, the A, B, C or D pillar trim, or the
headliner on a vehicle containing curtain airbags, as you could be
seriously injured or killed. Contact your authorized dealer as soon as
possible.
WARNING:All occupants of your vehicle including the driver
should always wear their safety belts even when an airbag
supplemental restraint system and curtain airbag is provided. Failure to
properly wear your safety belt could seriously increase the risk of injury
or death.
WARNING:To reduce risk of injury, do not obstruct or place
objects in the deployment path of the curtain airbag.
WARNING:If the curtain airbags have deployed, the curtain
airbags will not function again. The curtain airbags (including the
A, B, C or D pillar trim and headliner) must be inspected and serviced
by an authorized dealer. If the curtain airbag is not replaced, the
unrepaired area will increase the risk of injury in a crash.
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