FORD FLEX 2017 1.G Owners Manual

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico , Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
Asia Pacific
[email protected]
-
+1 313 594 4857
Caribbean and
Central America
[email protected]
971 4 3327 266
FORD
Ford Middle East
80004443673
Lincoln
80004441067
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
[email protected]
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
[email protected]
+1 313 390 0804
+1-313-594-4857
Sub-Saharan Africa
[email protected] [email protected]
N/A
+63-2-717-6410
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed. Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
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Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company. If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.
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Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-
index-76.htm (English)
Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-
index-76.htm (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses.
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is in the engine
compartment. It has high-current fuses
that protect the vehicle's main electrical
systems from overloads.
If you disconnect and reconnect the
battery, you will need to reset some
features. See Changing the 12V Battery
(page 256).
Protected components
Fuse amp rating
Fuse or relay number
Fan relay 2.
40A 1
1
Fan relay 1.
40A 1
2
Trailer brake control module.
30A 1
3
Wipers.
30A 1
4
Washer pump.
Anti-lock brake system pump.
50A 1
5
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97
98
77 96
95
94
9392 919089
88
66
44 78
56
39 26 18 16
17
3 1
2
4
5
6
7
8
9 19
20
21
22
23
24 27
28
29
30
31 40
41
42
43 55
57
58
59
60
61
62
63
64
65 79
80
81
82
83
84
85
86
87
67
45
32
10
11
12
13 33
34
35 46
47
48
49
50
51 68
69
70
71
72
74
73
76
75
53
37 36
54
38
25
15
1452

Protected components
Fuse amp rating
Fuse or relay number
Center console power point.
20A 1
6
Power liftgate.
30A 1
7
Moonroof.
20A 1
8
Second row console power point.
20A 1
9
Third row power seats relay.
Relay
10
Heated rear window relay.
Relay
11
Trailer tow battery charge relay.
Relay
12
Starter motor relay.
Relay
13
Cooling fan number 2 relay.
Relay
14
Fuel pump relay.
Relay
15
Not used.
-
16
110V AC power point.
30A 1
17
Front blower motor relay.
40A 1
18
Starter relay.
30A 1
19
Storage bin power point.
20A 1
20
Instrument panel power point / cigar
lighter.
20A 1
21
Third row seat module.
30A 1
22
Driver power seat.
30A 1
23
Memory module.
Trailer tow battery charge.
30A 1
24
Not used.
-
25
Rear window defroster.
40A 1
26
Heated mirrors.
Cargo power point.
20A 1
27
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Protected components
Fuse amp rating
Fuse or relay number
Front climate controlled seats.
30A 1
28
Front heated seats.
20A 1
29
Rear heated seats.
20A 1
30
Electric fan relay 3.
25A 1
31
Auxiliary blower motor relay.
Relay
32
Cooling fan #1 relay.
Relay
33
Front blower motor relay.
Relay
34
Cooling fan (series) relay.
Relay
35
Not used.
-
36
Trailer tow right-hand stop/turn lamps
relay.
Relay
37
Trailer tow reverse lamps relay.
Relay
38
Auxiliary blower motor.
30A 1
39
Not used.
-
40
Not used.
-
41
Passenger power seat.
30A 1
42
Anti-lock brake system valves.
20A 1
43
Windshield washer relay.
Relay
44
Rain sensor.
5A 2
45
Canister vent solenoid (EcoBoost engines).
5A 2
46
Washer pump.
15A 2
47
Front park lamps.
10A 2
48
Not used.
-
49
Heated mirrors.
10A 2
50
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Protected components
Fuse amp rating
Fuse or relay number
Powertrain control module — Injector
power monitor (non-EcoBoost engines).
5A 2
51
Not used.
-
52
Trailer tow left-hand stop/turn lamps relay.
Relay
53
Not used.
-
54
Wiper relay.
Relay
55
Fuel injectors.
30A 2
56
Fuel pump relay.
Left-hand high intensity discharge head-
lamp.
20A 2
57
Alternator sensor.
10A 2
58
Brake on/off switch.
10A 2
59
Trailer tow back-up lamps.
10A 2
60
Not used.
-
61
A/C clutch relay.
10A 2
62
Trailer tow stop/turn lamps.
15A 2
63
Rear wipers.
15A 2
64
Not used.
-
65
Powertrain control module – vehicle power
relay.
Relay
66
Vehicle power #2 – oxygen sensor heater.
20A 2
67
Mass airflow sensor.
Variable camshaft timing solenoid valve.
Canister vent solenoid.
Canister purge solenoid.
Vehicle power #4 (ignition coils).
20A 2
68
Vehicle power 1 (powertrain control
module).
20A 2
69
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Protected components
Fuse amp rating
Fuse or relay number
Vehicle power #3 (coil) – A/C clutch relay.
15A 2
70
Fan control relay coils 1-3.
Variable air conditioning compressor.
Auxiliary transmission warmup.
Turbo charge waste-gate control.
Electronic compressor bypass valve.
All-wheel drive module.
Positive crankcase ventilation heater.
Not used.
-
71
Not used.
-
72
Not used.
-
73
Not used.
-
74
Not used.
-
75
Not used.
-
76
Trailer tow park lamps relay.
Relay
77
Right high-intensity discharge headlamp.
20A 2
78
Adaptive cruise control module.
10A 2
79
Not used.
-
80
Not used.
-
81
Rear washer.
15A 2
82
Not used.
-
83
Trailer tow park lamps.
20A 2
84
Not used.
-
85
Powertrain control module.
5A 2
86
Keep alive power and relay.
Powertrain control module relay.
Canister vent solenoid (non-EcoBoost
engines).
Run/start relay.
5A
87
Run/start relay.
Relay
88
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