FORD FLEX 2019 Owners Manual

Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that
correct?". If turned off, the system simply
makes a best guess as to what you
requested and may ask you to confirm
settings.If you want the system to carry out the following
Voice command
Make a best guess from the command; you may still occa-
sionally be asked to confirm settings.
Confirmation Prompts
Off
Clarify your voice command with a short question.
Confirmation Prompts
On
The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification. For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."If you want the system to carry out the following
Voice command
Make a best guess from the media candidate list. You may
still occasionally be asked questions.
Media Candidate Lists
Off
Clarify your voice command for media candidates.
Media Candidate Lists On
Make a best guess from the phone candidate list. You may
still occasionally be asked questions.
Phone Candidate Lists
Off
Clarify your voice command for phone candidates.
Phone Candidate Lists
On
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USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cell phone's
functionality. At a minimum, most cell
phones with Bluetooth wireless technology
support the following functions:
•
Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID. Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are cell phone-dependent
features. To check your cell phone's
compatibility, see your cell phone's manual
and visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
Pairing a Cell Phone for the First
Time
Note:
SYNC can support downloading up
to approximately 1,000 entries per
Bluetooth-enabled cell phone.
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position park (P) (automatic transmission)
or neutral with the parking brake applied
(manual transmission).
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
Wirelessly pairing your cell phone with
SYNC allows you to make and receive
hands-free calls.
Press the phone button. When the display indicates there is no cell phone paired,
do the following: Action and Description
Message
Press the
OK button.
NO PHONE
FIND SYNC 1. Press the
OK button.
2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The
display indicates when the pairing is successful.
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Depending on your cell phone's capability
and your market, the system may prompt
you with questions, such as setting the
current cell phone as the primary cell
phone (the cell phone SYNC automatically
tries to connect with first upon vehicle
start-up) and downloading your
phonebook.
Pairing Subsequent Cell Phones
Note:
To scroll through the menus, press
the up and down arrows on your audio
system.
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position park (P) (automatic transmission)
or neutral with the parking brake applied
(manual transmission).
Press the phone button, then scroll to: Action
Message
Press the
OK button.
PHONE SETNGS
Press the
OK button.
BT DEVICES
Press the
OK button. When the following message appears
in the display.
ADD DEVICE
FIND SYNC
1. Press the
OK button.
2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The
display indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current cell
phone as the primary cell phone (the cell phone SYNC automatically tries to connect
with first upon vehicle start-up) or download your phonebook.
Phone Voice Commands
Press the voice icon and say: Voice Commands
Phone
You can then say any of the following
commands.
Call History Incoming
Call History Missed
Call History Outgoing Voice Commands
Phonebook ___
Phonebook ___ at Home
Phonebook ___ at Work
Phonebook ___ in Office
Phonebook ___ on Cell
___ is a dynamic listing that should be the
name of a contact in your phonebook. For
example you could say "Call Mom".
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You can also say any of the following:
Voice Command
Call ___
Call ___ at Home
Call ___ at Work
Call ___ in Office
Call ___ on Mobile
Call ___ on Other
Dial
None of these commands are available
until your cell phone information is
completely downloaded using Bluetooth.
___ is a dynamic listing that should be the
name of a contact in your phonebook. For
example you could say "Call Mom".
The following commands are only
available during active calls: Voice Commands
Go To Privacy
Hold
Join
Phone Menu Commands
To access the phone menu with voice
commands, press the voice button and
when prompted say: Voice Command
[Phone] Menu
You can then say any of the following:
[Phone] Connections | [Media] Connec-
tions | [Bluetooth] Connections Voice Command
[Phone] Settings [Message] Notification
On
[Phone] Settings [Message] Notification
Off
[Phone] Settings [Set] Phone Ringer
[Phone] Settings [Set] Ringer 1
[Phone] Settings [Set] Ringer 2
[Phone] Settings [Set] Ringer 3
[Phone] Settings [Set] Ringer Off
Battery
Phone Name
Signal
Text Message Inbox
Send [New] Text Message
You do not need to say word contained
within brackets for the system to
understand your command.
Note: To exit dial mode, press and hold the
phone button or press MENU to go to the
PHONE menu.
Phonebook Commands
When you ask SYNC to access content, for
example the phonebook name or number,
the requested information appears in the
display to view.
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Making a Call
Press the voice button and when prompted say:
Action and Description
Voice Command
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Call ___
Use to enter a phone number digit by digit.
Dial
When the system confirms the number say one of the following commands:
To confirm the number and initiate the call.
Dial
To erase the last spoken digit. You can also press the left
arrow button.
delete
To erase all spoken digits. You can also press and hold the
left arrow button.
clear
To end a call, press and hold the red phone button.
Receiving Calls
When receiving a call, you can:
• Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
the red phone button.
• Ignore the call by doing nothing. Phone Options during an Active
Call
During an active call, you have more menu
features that become available, for
example putting a call on hold or joining
calls. Use the arrow buttons to scroll
through the menu options.
Press the MENU button during an active call, then scroll to: Action and Description
Message
Press the
OK button.
CALL MENU
Select one of the following:
Press the
OK button to switch a call from an active hands-free envir-
onment to your cell phone for a more private conversation.
PRIVACY
Press the
OK button to put an active call on hold.
CALL HOLD
Join two separate calls. SYNC supports a maximum of three callers
on a multiparty call or conference call.
JOIN CALLS
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Action and Description
Message
1. Press the phone button.
2.Access the desired contact through SYNC or use voice commands
to place the second call. Once actively in the second call, press
MENU.
3. Scroll to Join Calls, and press the
OK button. Wait until the following
message appears.
Press the
OK button.
JOIN CALLS
Enter tones such as numbers for passwords. Scroll until the desired
number appears in the display, then press OK; a tone sounds as
confirmation. Repeat as necessary.
ENTER TONES
To access your phonebook contacts.
PHONEBOOK
1. Press the
OK button to select, and then scroll through your
phonebook contacts.
2. Press the
OK button again when the desired selection appears in
the display.
3. Press the phone button to call the contact.
To access your call history log.
CALL HISTORY
1.Press the OK button to select, then scroll through your call history
options (incoming, outgoing or missed).
2. Press the
OK button when the desired selection appears in the
display.
3. Press the phone button to call the selection.
Exit the current menu.
RETURN
Accessing Features Through the
Phone Menu
The phone menu allows you to redial a
number, access your call history and
phonebook and sends text messages as
well as access cell phone and system
settings. You can also access advanced
features such as 911 Assist.
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Press the phone button to enter the Phone Menu, then scroll to:
Action and Description
Message
Press the OK button to redial the last number called.
PHONE REDIAL
Press the OK button again to confirm.
Access any previously dialed, received or missed calls after you
connect your Bluetooth-enabled cell phone to SYNC.
PHONE REDIAL
Press the
OK button then select one of the following and press the
OK button again to confirm.
INCOMING
OUTGOING
MISSED
The system attempts to automatically re-download your phonebook
and call history each time your cell phone connects to SYNC (if the
auto download feature is on and your Bluetooth-enabled cell phone
supports this feature).
To browse your phonebook select:
PHONEBOOK
Press
OK. Scroll down or up to the
desired name and press OK.
BROWSE
In addition to the Phonebook entry
name, the phone number label (Work, Cell, Home or Other) shows on thedisplay. If there are multiple phone
number entries for a particular Phone-
book name, you can scroll through the different phone labels at this time.
Once you have the desired phone label on the screen press
OK. The phone
number that is stored under the
selected label will be shown on the
display. Press
OK to dial this number.
To search for a contact in your phone book select: Press
OK.
SEARCH
Scroll down until you see the first letterof your phonebook entry. Press
OK.
Scroll down until you see the second
letter of your desired phonebook entry. Press
OK.
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Action and Description
Message
Repeat entering letters to narrow yoursearch. When you are satisfied with
your entry press the right arrow key on the bezel.
SYNC will jump to the phonebook
contact name that matches your entry. Press OK.
In addition to the Phonebook entry
name, the phone number label (Work, Cell, Home or Other) shows on thedisplay. If there are multiple phone
number entries for a particular Phone-
book name, you can scroll through the different phone labels at this time.
Once you have the desired phone label on the screen press
OK.
The phone number that is stored under
the selected label will be shown on the display. Press
OK to dial this number.
Press the
OK button to send, download, read and delete text
messages. 1
TEXT MESSAGE
View your cell phone's status, set ring tones, select your message
notification, change phonebook entries and automatically download
your cell phone content among other features. 1
PHONE SETNGS
Automatically place an emergency call to a 911 operator following
a crash.2
911 Assist
Interact with SYNC-capable mobile applications on your smart-
phone.
APPLICATIONS
Access Bluetooth Devices menu listings and advanced menu listings.
SYS SETTINGS
Press the
OK button to exit the phone menu.
EXIT MENU
1 This is a cell phone-dependent feature.
2 This is an optional feature and available in the United States and Canada only
Text Messaging
Note: This is a cell phone-dependent
feature. SYNC allows you to receive, send,
download and delete text messages. The
system can also read incoming text
messages to you so that you do not have
to take your eyes off the road.
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Receiving a Text Message
Note:
This is a cell phone-dependent
feature. Your cell phone must support
downloading text messages using Bluetooth
to receive incoming text messages.
Note: Forwarding a text message is a
speed-dependent feature. It is only available
when your vehicle is traveling at 3 mph (5
km/h) or less. Note:
Only one recipient is allowed per text
message.
When a new text message arrives, an
audible tone sounds and the information
display indicates you have a new message.
Following the notification you can do
any of the following:
Do nothing to have the message go into
your text message inbox.
To have SYNC read you the message using voice commands, press the voice
button and when prompted say: Action and Description
Voice Command
SYNC will read the most recent text message to you.
Read Message | Read
Text Message | Text
Message
To open the test message, press OK to
receive and open the text message. Press
OK again and SYNC reads your message
aloud as you are not able to view the
message. You can then also choose
whether you’ d like to reply or forward the
message.
Reply or forward the message, press OK and scroll to choose between: Action and Description
Message
Press the OK button to access and then scroll through the
list of pre-defined messages to send.
REPLY TO MSG
Press the
OK button to forward the message to anyone in
your Phonebook or Call History. You can also choose enter a
number.
FORWARD MSG
Sending, Downloading and Deleting
Your Text Messages
Text messaging is a cell phone-dependent
feature. If your cell phone is compatible,
SYNC allows you to receive, send,
download and delete text messages. Note:
Sending a text message is a
speed-dependent feature. It is only available
when your vehicle is traveling at 3 mph (5
km/h) or less.
Note: You can only have one recipient per
text message.
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Press the phone button, then scroll to:
Action and Description
Message
Press the OK button.
TEXT MESSAGE
Select one of the following:
Allows you to send a new text message based on a pre-
defined set of 15 messages.
SEND MSG?
1. Press the
OK button.
2. Scroll to your desired message.
3. Press the
OK button.
4. Scroll through your phonebook, call history entries or enter
a new number.
5. Press the
OK button to enter the desired contact.
6. Press the
OK button again when the system asks if you
would like to send the message. The system sends each
text message with the following signature: This message
was sent from my Ford.
Allows you to download your unread messages to SYNC. To
download the messages, press the
OK button to select. The
display indicates the system is downloading your messages.
When downloading is complete, SYNC returns you to the
inbox.
DOWNLOAD MSG
Allows you to delete current text messages from SYNC. To
delete the messages, press the
OK button to select. The
display indicates when it is finished deleting all your text
messages. SYNC returns you to the text message menu.
DELETE ALL
Press the
OK button to exit the current menu.
RETURN
Accessing Your Phone Settings
These are cell phone-dependent features.
Your cell phone settings allow you to
access and adjust some features. For
example ring tones, text message
notification, modify your phonebook and
set up automatic download.
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