ESP FORD FOCUS 2018 Owner's Guide

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel or petrol/gas engines or the propersulfur fuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contactour Customer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using improper fuels mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islandsand/or Puerto Rico, Central America, theCaribbean, and Israel and the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact the corresponding Ford CustomerAssistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]+1 313 594 4857Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/A+1-313-594-4857Sub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
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Your vehicle has limited engine powerwhen in the fail-safe mode, drive yourvehicle with caution. Your vehicle does notmaintain high-speed operation and theengine may operate poorly.
Remember that the engine is capable ofautomatically shutting down to preventengine damage. In this situation:
1.Pull off the road as soon as safelypossible and switch the engine off.
2.If you are a member of a roadsideassistance program, we recommendthat you contact your roadsideassistance service provider.
3.If this is not possible, wait a shortperiod for the engine to cool.
4.Check the coolant level. If the coolantlevel is at or below the minimum mark,add prediluted coolant immediately.
5.When the engine temperature cools,you can re-start the engine. Have yourvehicle checked as soon as possible tominimize engine damage.
Note:Driving your vehicle without repairincreases the chance of engine damage.
Engine Coolant TemperatureManagement (If Equipped)
WARNING
To reduce the risk of crash and injury,be prepared that the vehicle speedmay reduce and the vehicle may notbe able to accelerate with full power untilthe coolant temperature reduces.
If you tow a trailer with your vehicle, theengine may temporarily reach a highertemperature during severe operatingconditions, for example ascending a longor steep grade in high ambienttemperatures.
At this time, you may notice the coolanttemperature gauge moves toward the redzone and a message may appear in theinformation display.
You may notice a reduction in vehiclespeed caused by reduced engine power inorder to manage the engine coolanttemperature. Your vehicle may enter thismode if certain high-temperature andhigh-load conditions take place. Theamount of speed reduction depends onvehicle loading, grade and ambienttemperature. If this occurs, there is noneed to stop your vehicle. You cancontinue to drive.
The air conditioning may automaticallyturn on and off during severe operatingconditions to protect the engine fromoverheating. When the coolanttemperature decreases to the normaloperating temperature, the air conditioningturns on.
If the coolant temperature gauge movesfully into the red zone, or if the coolanttemperature warning or service enginesoon messages appear in your informationdisplay, do the following:
1.Stop your vehicle as soon as it is safeto do so. Fully apply the parking brake,shift into park (P) or neutral (N).
2.Leave the engine running until thecoolant temperature gauge needlereturns to the normal position. Afterseveral minutes, if the temperaturedoes not drop, follow the remainingsteps.
3.Switch the engine off and wait for it tocool. Check the coolant level.
4.If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
5.If the coolant level is normal, restartthe engine and continue.
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WASHER FLUID CHECK
When adding fluid, use a mixture of washerfluid and water to help prevent freezingand improve the cleaning capability. Forinformation on fluid dilution follow themanufacturer's instructions.
Note:The reservoir supplies the front andrear washer systems.
CHANGING THE 12V BATTERY
WARNINGS
Batteries normally produce explosivegases which can cause personalinjury. Therefore, do not allowflames, sparks or lighted substances tocome near the battery. When working nearthe battery, always shield your face andprotect your eyes. Always provide correctventilation.
When lifting a plastic-cased battery,excessive pressure on the end wallscould cause acid to flow through thevent caps, resulting in personal injury anddamage to the vehicle or battery. Lift thebattery with a battery carrier or with yourhands on opposite corners.
Keep batteries out of reach ofchildren. Batteries contain sulfuricacid. Avoid contact with skin, eyes orclothing. Shield your eyes when workingnear the battery to protect against possiblesplashing of acid solution. In case of acidcontact with skin or eyes, flushimmediately with water for a minimum of15 minutes and get prompt medicalattention. If acid is swallowed, call aphysician immediately.
Battery posts, terminals and relatedaccessories contain lead and leadcompounds. Wash hands afterhandling.
Your vehicle has a Motorcraft®maintenance-free battery which normallydoes not require additional water duringits life of service.
Note:If your vehicle's battery has a coveror shield, make sure it is reinstalled after thebattery has been cleaned or replaced.
Note:See an authorized dealer for lowvoltage battery access, testing, orreplacement.
When a low voltage battery replacementis necessary, see an authorized dealer toreplace the low voltage battery with a Fordrecommended replacement low voltagebattery that matches the electricalrequirements of the vehicle.
To ensure proper operation of the batterymanagement system (BMS), do not allowa technician to connect any electricaldevice ground connection directly to thelow voltage battery negative post. Aconnection at the low voltage batterynegative post can cause inaccuratemeasurements of the battery conditionand potential incorrect system operation.
Note:If a person adds electrical orelectronic accessories or components to thevehicle, the accessories or components mayadversely affect the low voltage batteryperformance and durability and may alsoaffect the performance of other electricalsystems in the vehicle.
For longer, trouble-free operation, keep thetop of the battery clean and dry. Also,make certain the battery cables are alwaystightly fastened to the battery terminals.
If you see any corrosion on the battery orterminals, remove the cables from theterminals and clean with a wire brush. Youcan neutralize the acid with a solution ofbaking soda and water.
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SpecificationName
Spot and Stain RemoverZC-14 (U.S.)
ESR-M14P5-AMotorcraft® Ultra-Clear Spray Glass Cleaner (U.S.)Motorcraft® Premium Glass Cleaner / Nettoie-vitres de qualitésupérieure Motorcraft® (Canada)ZC-23 (U.S.)CXC-100 (Canada)
-Motorcraft® Wheel and Tire Cleaner (U.S.)Motorcraft® Wheel and Tire Cleaner / Nettoyant pour roues et pneusMotorcraft® (Canada)ZC-37-A (U.S. & Canada)
CLEANING THE EXTERIOR
Wash your vehicle regularly with cool orlukewarm water and a neutral pHshampoo, we recommend MotorcraftDetail Wash.
•Never use strong household detergentsor soap, for example dish washing orlaundry liquid. These products candiscolor and spot painted surfaces.
•Never wash your vehicle when it is hotto the touch, or during strong or directsunlight.
•Dry your vehicle with a chamois or softterry cloth towel to eliminate waterspotting.
•Immediately remove fuel spillages, birddroppings, insect deposits and road tar.These may cause damage to yourvehicle’s paintwork or trim over time.We recommend Motorcraft Bug andTar Remover.
•Remove any exterior accessories, forexample antennas, before entering acar wash.
Note:Suntan lotions and insect repellentscan damage painted surfaces. If thesesubstances come in contact with yourvehicle, wash the affected area as soon aspossible.
Cleaning the Headlamps
Note:Do not scrape the headlamp lensesor use abrasives, alcoholic solvents orchemical solvents to clean them.
Note:Do not wipe the headlamps whenthey are dry.
Exterior Chrome Parts
•Apply a high quality-cleaning productto bumpers and other chrome parts.Follow the manufacturer’s instructions.We recommend Motorcraft CustomBright Metal Cleaner.
•Do not apply the cleaning product tohot surfaces. Do not leave the cleaningproduct on chrome surfaces longerthan the time recommended.
•Using non-recommended cleaners canresult in severe and permanentcosmetic damage.
Note:Never use abrasive materials, forexample steel wool or plastic pads as theycan scratch the chrome surface.
Note:Do not use chrome cleaner, metalcleaner or polish on wheels or wheel covers.
Exterior Plastic Parts
For routine cleaning we recommendMotorcraft Detail Wash. If tar or greasespots are present, we recommendMotorcraft Bug and Tar Remover.
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TIRE CARE
Important Information for235/40R18 Low-Profile Tiresand Wheels
If your vehicle is equipped with235/40R18 tires, they arelow-profile tires. These tires andwheels are designed to give yourvehicle a sport appearance. Withlow-profile tires, you may noticean increase in road noise andfaster tire wear, depending onroad conditions and driving styles.Due to their design, low-profiletires and wheels are more proneto road damage from potholes,rough or unpaved roads, car washrails and curb contact thanstandard tires and wheels.
Note:Your vehicle’s warranty doesnot cover these types of damage.Tires should always be kept at thecorrect inflation pressures andextra caution should be taken whenoperating on rough roads to avoidimpacts that could cause wheeland tire damage.
Information About UniformTire Quality Grading
Tire Quality Grades apply to newpneumatic passenger car tires.The tire Quality Grades can befound where applicable on the tiresidewall between tread shoulderand maximum section width. Forexample: Treadwear 200Traction AA Temperature A.
These Tire Quality Grades aredetermined by standards that theUnited States Department ofTransportation has set.
Tire Quality Grades apply to newpneumatic passenger car tires.They do not apply to deep tread,winter-type snow tires,space-saver or temporary usespare tires, light truck or LT typetires, tires with nominal rimdiameters of 10 to 12 inches orlimited production tires as definedin Title 49 Code of FederalRegulations Part 575.104 ©)(2).
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U.S. Department ofTransportation-Tire qualitygrades: The U.S. Department ofTransportation requires FordMotor Company to give you thefollowing information about tiregrades exactly as the governmenthas written it.
Treadwear
The treadwear grade is acomparative rating based on thewear rate of the tire when testedunder controlled conditions on aspecified government test course.For example, a tire graded 150would wear 1½ times as well onthe government course as a tiregraded 100. The relativeperformance of tires dependsupon the actual conditions of their
use, however, and may departsignificantly from the norm due tovariations in driving habits, servicepractices, and differences in roadcharacteristics and climate.
Traction AA A B C
WARNING
The traction grade assignedto this tire is based onstraight-ahead braking tractiontests, and does not includeacceleration, cornering,hydroplaning or peak tractioncharacteristics.
The traction grades, from highestto lowest are AA, A, B, and C. Thegrades represent the tire’s abilityto stop on wet pavement asmeasured under controlledconditions on specifiedgovernment test surfaces ofasphalt and concrete. A tiremarked C may have poor tractionperformance.
Temperature A B C
WARNING
The temperature grade forthis tire is established for atire that is properly inflated andnot overloaded. Excessive speed,underinflation, or excessiveloading, either separately or incombination, can cause heat
buildup and possible tire failure.
The temperature grades are A(the highest), B and C,representing the tire’s resistanceto the generation of heat and itsability to dissipate heat whentested under controlled conditionson a specified indoor laboratorytest wheel. Sustained hightemperature can cause thematerial of the tire to degenerateand reduce tire life, and excessivetemperature can lead to suddentire failure. The grade Ccorresponds to a level ofperformance which all passengercar tires must meet under the
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When weather temperaturechanges occur, tire inflationpressures also change. A 10°F(6°C) temperature drop cancause a corresponding drop of1 psi (7 kPa) in inflation pressure.Check your tire pressuresfrequently and adjust them to theproper pressure which can befound on the Safety ComplianceCertification Label or Tire Label.
To check the pressure in yourtire(s):
1. Make sure the tires are cool,meaning they are not hot fromdriving even a mile.
Note:If you are checking tirepressure when the tire is hot, (forexample, driven more than 1 mile[1.6 kilometers], never bleed orreduce air pressure. The tires arehot from driving and it is normal forpressures to increase aboverecommended cold pressures. Ahot tire at or below recommendedcold inflation pressure could besignificantly under-inflated.
Note:If you have to drive adistance to get air for your tire(s),check and record the tire pressurefirst and add the appropriate airpressure when you get to thepump. It is normal for tires to heatup and the air pressure inside to goup as you drive.
2. Remove the cap from the valveon one tire, then firmly press thetire gauge onto the valve and
measure the pressure.
3. Add enough air to reach therecommended air pressure.
Note:If you overfill the tire, releaseair by pressing on the metal stemin the center of the valve. Thenrecheck the pressure with your tiregauge.
4. Replace the valve cap.
5. Repeat this procedure for eachtire, including the spare.
Note:Some spare tires operate ata higher inflation pressure than theother tires. For T-type mini-sparetires, refer to the Dissimilar sparewheel and tire assemblyinformation for a description. Storeand maintain at 60 psi (4.15 bar).For full-size and dissimilar sparetires, refer to the Dissimilar sparewheel and tire assemblyinformation for a description. Storeand maintain at the higher of thefront and rear inflation pressure asshown on the Tire Label.
6. Visually inspect the tires tomake sure there are no nails orother objects embedded thatcould poke a hole in the tire andcause an air leak.
7. Check the sidewalls to makesure there are no gouges, cuts orbulges.
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The use of wheels or tires notrecommended by Ford MotorCompany may affect theoperation of your tire pressuremonitoring system.
If the tire pressure monitoringsystem indicator is flashing, yourtire pressure monitoring system ismalfunctioning. Your replacementtire might be incompatible withyour TPMS, or some componentof the TPMS may be damaged.
Safety Practices
WARNINGS
If your vehicle is stuck insnow, mud or sand, do notrapidly spin the tires; spinning thetires can tear the tire and causean explosion. A tire can explode in
as little as three to five seconds.
Do not spin the wheels atover 34 mph (55 km/h). Thetires may fail and injure apassenger or bystander.
Driving habits have a great dealto do with your tire mileage andsafety.
Observe posted speed limits.
Avoid fast starts, stops and turns.
Avoid potholes and objects on theroad.
Do not run over curbs or hit the tireagainst a curb when parking.
Highway Hazards
No matter how carefully you drivethere is always the possibility thatyou may eventually have a flat tireon the highway. Drive slowly to theclosest safe area out of traffic.This may further damage the flattire, but your safety is moreimportant.
If you feel a sudden vibration orride disturbance while driving, oryou suspect your tire or vehiclehas been damaged, immediatelyreduce your speed. Drive withcaution until you can safely pulloff the road. Stop and inspect thetires for damage.
If a tire is under-inflated, check thetire for damage. If the tire is notdamaged inflate it to therecommended tire pressure.
If a tire is damaged, have itreplaced immediately. If yourvehicle has a spare wheel, fit thespare wheel immediately andhave the damaged tire replacedas soon as possible. If your vehicledoes not have a spare wheel, haveyour vehicle towed to the nearestrepair facility or tire dealer to havethe tire replaced.
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TIRE PRESSURE MONITORING
SYSTEM
WARNING
The tire pressure monitoring systemis not a substitute for manuallychecking tire pressures. You shouldperiodically check tire pressures using apressure gauge. Failure to correctlymaintain tire pressures could increase therisk of tire failure, loss of control, vehiclerollover and personal injury.
Note: You should only use tire sealants inroadside emergencies as they may causedamage to the tire pressure monitoringsystem sensor.
Note: If the tire pressure monitoring systemsensor becomes damaged, it may notfunction.
Each tire, including the spare (ifprovided), should be checkedmonthly when cold and inflatedto the inflation pressure recommended bythe vehicle manufacturer on the vehicleplacard or tire inflation pressure label. (Ifyour vehicle has tires of a different sizethan the size indicated on the vehicleplacard or tire inflation pressure label, youshould determine the proper tire inflationpressure for those tires).
As an added safety feature, your vehiclehas been equipped with a Tire PressureMonitoring System (TPMS) thatilluminates a low tire pressure telltalewhen one or more of your tires issignificantly under-inflated. Accordingly,when the low tire pressure telltaleilluminates, you should stop and checkyour tires as soon as possible, and inflate
them to the proper pressure. Driving on asignificantly under-inflated tire causes thetire to overheat and can lead to tire failure.Under-inflation also reduces fuel efficiencyand tire tread life, and may affect thevehicle’s handling and stopping ability.
Please note that the TPMS is not asubstitute for proper tire maintenance, andit is the driver’s responsibility to maintaincorrect tire pressure, even if under-inflationhas not reached the level to triggerillumination of the TPMS low tire pressuretelltale.
Your vehicle has also been equipped witha TPMS malfunction indicator to indicatewhen the system is not operating properly.The TPMS malfunction indicator iscombined with the low tire pressuretelltale. When the system detects amalfunction, the telltale will flash forapproximately one minute and then remaincontinuously illuminated. This sequencewill continue upon subsequent vehiclestart-ups as long as the malfunction exists.
When the malfunction indicator isilluminated, the system may not be ableto detect or signal low tire pressure asintended. TPMS malfunctions may occurfor a variety of reasons, including theinstallation of replacement or alternatetires or wheels on the vehicle that preventthe TPMS from functioning properly.Always check the TPMS malfunctiontelltale after replacing one or more tires orwheels on your vehicle to ensure that thereplacement or alternate tires and wheelsallow the TPMS to continue to functionproperly.
This device complies with Part 15 of theFCC Rules and with License exempt RSSStandards of Industry Canada. Operationis subject to the following two conditions:
1.This device may not cause harmfulinterference, and
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