key FORD FUSION/HYBRID 2020 Service Manual

Note:
An oil change is not required but gives
you the option of not running a low engine
use cycle. Resetting the oil life monitoring
system will suspend the low engine use
mode.
Fuel Freshness
See Fuel Quality (page 155).
ECOSELECT
(IF EQUIPPED)
EcoSelect is a drive mode for non plug-in
vehicles designed to offer the best possible
fuel economy with tradeoffs in vehicle
performance and comfort. To switch EcoSelect on, press
the
ECO button.
A graphic displays on your information
display when EcoSelect is on.
Your vehicle will remember the last
selected mode whenever you start your
vehicle.
EcoSelect allows your vehicle to operate
more efficiently. You will notice:
• Less aggressive cooling.
• Softer acceleration.
• Increased deceleration when coasting.
• Changes in engine behavior.
• ECO cruise control activation.
HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS Answer
Question
The high voltage battery is electrically isol-ated from the rest of the vehicle when the
key is off. When you switch the key on, high voltage contactors inside the battery are
closed to make the electricity available to the motor and generator and enable the
vehicle to drive. The clicks are the sound of these contactors as they close and open during start up and shut down.
What are the series of clicks from the cargo
area when I first turn the key in the ignition?
The vehicle's computer will determine if an
engine start is required at key-on. Silent keystart will start the engine if it is necessaryfor cabin heating, windshield defrost, or if the outside temperature is low.
Why does the engine sometimes start at
key-on?
There are several reasons the engine stayson for an extended amount of time when
you first start it. One common reason is to
make sure that the emissions components are warm enough to minimize tailpipe
emissions. As the climate gets cooler, this engine-on time is extended.
Why does it take a long time before the
engine shuts down?
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Your vehicle may not pass the I/M test if
the service engine soon indicator is on or
not working properly (bulb is burned out),
or if the OBD-II system has determined
that some of the emission control systems
have not been properly checked. In this
case, the vehicle is not ready for I/M
testing.
If the vehicle
’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the
vehicle is not ready for I/M testing. To
determine if the vehicle is ready for I/M
testing, turn the ignition key to the on
position for 15 seconds without cranking
the engine. If the service engine soon
indicator blinks eight times, it means that
the vehicle is not ready for I/M testing; if
the service engine soon indicator stays on
solid, it means that your vehicle is ready
for I/M testing.
The OBD-II system checks the emission
control system during normal driving. A
complete check may take several days.
If the vehicle is not ready for I/M testing,
you can perform the following driving cycle
consisting of mixed city and highway
driving:
1. 15 minutes of steady driving on an expressway or highway followed by 20
minutes of stop-and-go driving with at
least four 30-second idle periods.
2. Allow your vehicle to sit for at least eight hours with the ignition off. Then,
start the vehicle and complete the
above driving cycle. The vehicle must
warm up to its normal operating
temperature. Once started, do not turn
off the vehicle until the above driving
cycle is complete.
If the vehicle is still not ready for I/M
testing, you need to repeat the above
driving cycle.
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Note:
If charging for your plug-in vehicle
fails, please call the Customer Relationship
Center, or click on Call for support or Live
chat at www.owner.ford.com.
Charge Port
The charge port is located between the
front left side door and front left wheel
well. There is an indentation located on
the charge port door. Press with your
thumb to open and close the door. Note:
Do not force the charge port door
open or closed. Forcing the door open or
closed will damage the charge port.
The light ring located around the charge
port indicates the charge status of the high
voltage battery in your vehicle.
Divided into four quadrants, the charge
port light ring displays the state of charge
in 25 percent increments.
There is a cord acknowledgment feature
that activates when you initiate a charge
cycle. The four light quadrants will
individually flash clockwise starting with
the top right light and ending with the top
left, two full times, confirming the system
detects the charging coupler. Use the key fob to view the charge status
of your vehicle at any time by pressing the
unlock button. The light ring will light up
the corresponding quadrant(s) so that the
current state of charge can be determined.
If the charge is below 25 percent, the light
ring will not light. Do not forget to press the
lock button on your key fob to re-lock your
vehicle.
The light ring will also display the current
state of charge when opening the doors.
Charging
Note:
Your vehicle must be in park P to
charge.
To charge the high-voltage battery:
1. Put the vehicle in park
P and power
down the vehicle.
2. With your thumb, press in and release the indentation located on the charge
port door and the door will rotate open.
3. Plug the charging coupler into the charge port receptacle on your vehicle.
Make sure the button clicks confirming
that you have completely engaged the
coupler. 4. Verify that the cord acknowledgment
feature activates. This indicates the
beginning of a normal charge cycle.
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Note:
If the system detects a vehicle
charging system fault at any point in a
charge cycle, the entire light ring will flash
continuously for one minute and then turn
off. If this happens, unplug the charging
coupler and then plug it back into the charge
port receptacle. If the problem persists,
contact an authorized dealer.
You can modify the lighting ring. Refer to
the Charge Port Light Ring Settings. See
SYNC™ 3 (page 353).
Disconnecting the Charging Coupler
Note: Do not pull the wall plug from the
wall while your vehicle is charging. Doing so
may damage the outlet and the cord.
1. Remove the lock from the charging coupler button.
2. Press the button on the charging coupler.
3. While holding the button, remove the charging coupler from the charge port
receptacle on your vehicle. 4.
Close the charge port door by pressing
the indentation on the charge port
door. Continue pressing the indentation
while the door rotates
counterclockwise and closes. HIGH VOLTAGE SHUTOFF
SWITCH
The integrity of the high voltage system is
continuously monitored. After a substantial
collision or physical jolt, the high voltage
system could become deactivated. To
reinitialize the system.
1. Press the
START/STOP button to
turn the ignition off.
2. Press the brake pedal and press the START/STOP
button.
3. If your vehicle is not powered on after this sequence, repeat steps 1 and 2 up
to two more times.
Note: During this process, your vehicle will
detect if the electrical system is safe and
reactivate. Once your vehicle determines
the electrical system safe, you can start your
vehicle as you would normally by either
turning the ignition key or by pressing the
brake in combination with the
START/STOP
button.
Note: In the event your vehicle does not
reactivate after the third key cycle, contact
an authorized dealer.
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AUTOMATIC TRANSMISSION
WARNING: Always fully apply the
parking brake and make sure you shift
into park (P). Failure to follow this
instruction could result in personal injury
or death. WARNING:
Do not apply the brake
pedal and accelerator pedal
simultaneously. Applying both pedals
simultaneously for more than a few
seconds will limit engine performance,
which may result in difficulty maintaining
speed in traffic and could lead to serious
injury. WARNING:
When your vehicle is
stationary, keep the brake pedal fully
pressed when shifting gears. Failure to
follow this instruction could result in
personal injury, death or property
damage.
Note: The ready to drive indicator may be
off and you may not be able to shift out of
park (P) unless the intelligent access key is
inside your vehicle.
Understanding the Positions of
Your Rotary Shift Transmission Your vehicle has an electronic transmission
shifter. The transmission selector is on the
center console, below the climate control
system.
To place your vehicle in gear from park (P):
1.
Fully press down and hold on the brake
pedal through shifts out of park (P).
2. Rotate the outer ring of the transmission selector clockwise from
park (P), until the desired gear
illuminates on the transmission
selector. The instrument cluster also
displays the current gear selected.
3. Release the brake pedal and the transmission remains in the selected
gear.
Park (P)
With the transmission selector in park (P),
your vehicle locks the transmission and
prevents the wheels from turning. Always
come to a complete stop before putting
your vehicle into and out of park (P). An
audible chime sounds once you select park
(P).
When the ignition is turned off, your vehicle
automatically shifts into park (P). If the
ignition is turned off when the vehicle is
moving, it first shifts into neutral (N) until
a slow enough speed is reached. Your
vehicle then shifts into park (P)
automatically.
Automatic Return to Park
Note: This feature does not operate when
your vehicle is in Stay in Neutral mode or
neutral tow.
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Your vehicle has a feature that
automatically shifts your vehicle into park
(P) when any of the following conditions
occur:
•
You turn the vehicle off.
• You open the driver's door with your
seatbelt unlatched.
• Your seatbelt is unlatched when the
driver's door is open.
If you turn your vehicle off when moving,
your vehicle first shifts into neutral (N) until
it slows down enough to shift into park (P)
automatically.
Note: If you have waited an extended
period of time (2-15 minutes) before starting
your vehicle, unlatching your seatbelt causes
this feature to activate, even with the
driver's door closed.
Note: This feature may not work properly
if the door ajar switch is malfunctioning. If
your door ajar indicator does not illuminate
when you open the driver ’s door or the
indicator illuminates with the driver ’s door
closed, see your authorized dealer.
Reverse (R)
With the transmission selector in reverse
(R), your vehicle moves backward. Always
come to a complete stop before shifting
into and out of reverse (R).
Neutral (N)
With the transmission selector in neutral
(N), your vehicle can be started and is free
to roll. Hold the brake pedal down when in
this position.
Stay in Neutral Mode
Note: Always put your vehicle in Stay in
Neutral mode when entering an automatic
car wash. Failure to do this could result in
vehicle damage not covered by warranty. Note:
When entering an automatic car
wash, always shift to Neutral (N). If you are
exiting the vehicle before the car wash, Stay
in Neutral Mode is available.
Stay in Neutral mode allows your vehicle
to stay in neutral when you exit your
vehicle. Your vehicle must be stationary to
enter this mode.
To enter Stay in Neutral mode:
1. Switch your vehicle on but do not start
the engine. See Keyless Starting
(page 143).
2. Place your foot on the brake pedal and
rotate the transmission selector to
neutral (N).
Note: When in neutral (N), a message
appears in the display screen informing you
how to access Stay in Neutral mode.
3. Press either the low (L) or sport (S) button in the middle of the
transmission selector to enter Stay in
Neutral mode.
A message appears in the display screen
confirming your vehicle is in Stay in Neutral
mode. The neutral (N) indicator light on
the transmission selector also flashes.
To exit Stay in Neutral mode, place your
foot on the brake pedal and rotate the
transmission selector to park (P).
Drive (D)
Drive (D) is the normal driving position for
the best fuel economy.
Grade Assist Press the grade assist button to
activate grade assist. The grade
assist lamp appears in the
instrument cluster. Press the button again
to switch it off.
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PRINCIPLE OF OPERATION
WARNING: To help avoid personal
injury, always use caution when in
reverse (R) and when using the sensing
system. WARNING:
The system may not
detect objects with surfaces that absorb
reflection. Always drive with due care
and attention. Failure to take care may
result in a crash. WARNING: Traffic control systems,
inclement weather, air brakes, external
motors and fans may affect the correct
operation of the sensing system.This
may cause reduced performance or false
alerts. WARNING:
The system may not
detect small or moving objects,
particularly those close to the ground.
Note: If your vehicle has MyKey ™, the
sensing system cannot be switched off
when a MyKey ™ is present.
See Principle
of Operation (page 57).
Note: Keep the sensors on the bumper or
fascia free from snow, ice and large
accumulations of dirt. If the sensors are
covered, the system ’s accuracy can be
affected. Do not clean the sensors with
sharp objects.
Note: If your vehicle sustains damage to
the bumper or fascia, leaving it misaligned
or bent, the sensing zone may be altered
causing inaccurate measurement of
obstacles or false alerts. Note:
Certain add-on devices installed
around the bumper or fascia may create
false alerts. For example, large trailer
hitches, bike or surfboard racks, license plate
brackets, bumper covers or any other device
that may block the normal detection zone
of the system. Remove the add-on device
to prevent false alerts.
Note: When you connect a trailer to your
vehicle, the rear parking aid may detect the
trailer and therefore provide an alert. Disable
the rear parking aid when you connect a
trailer to prevent the alert.
The sensing system warns the driver of
obstacles within a certain range of your
vehicle. The system turns on automatically
whenever you switch the ignition on.
You can switch the system off through the
information display menu or from the
pop-up message that appears once you
shift the transmission into reverse (R). See
General Information
(page 96). If your
vehicle has a parking aid button, you can
switch the system off by pressing the
button.
If a fault is present in the system, a warning
message appears in the information
display. See
Information Messages
(page 105).
REAR PARKING AID
(IF EQUIPPED) WARNING:
The system may not
detect objects with surfaces that absorb
reflection. Always drive with due care
and attention. Failure to take care may
result in a crash. WARNING:
The system may not
detect small or moving objects,
particularly those close to the ground.
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When you switch the system on and it
detects an unintentional drift out of your
lane is likely to occur, the system notifies
or assists you to stay in your lane through
the steering system and information
display. In Alert mode, the system provides
a warning by vibrating the steering wheel.
In Aid mode, the system provides steering
assistance by gently counter steering your
vehicle back into the lane.
When the system is functioning in the
combined Alert and Aid mode, the system
first provides steering assistance by gently
counter steering your vehicle back into the
lane, followed by a warning that vibrates
the steering wheel if the vehicle is still out
of the lane markings.
Switching the System On and Off
Note:
The system on or off setting is stored
until it is manually changed, unless a
MyKey ™ is detected. If the system detects
a MyKey ™, it defaults to on and the mode
is set to alert. Press the button on the direction indicator
stalk to switch the system on or off.
System Settings
The system has optional setting menus
available. The system stores the
last-known selection for each of these
settings. You do not need to readjust your
settings each time you switch on the
system. Mode: This setting allows you to select
which of the system features you can
enable. Alert only – Provides a steering wheel
vibration when the system detects an
unintended lane departure.
Aid only – Provides steering assistance
toward the lane center when the system
detects an unintended lane departure.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD FLASHERS
Note:
The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle. The flasher control is on the
instrument panel. Use your
hazard flashers when your
vehicle is creating a safety hazard for other
motorists.
• Press the flasher control and all front
and rear direction indicators flash.
• Press the button again to switch them
off. FUEL SHUTOFF WARNING: If your vehicle has been
involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.
Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.
Note: In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.
The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.
Should your vehicle shut off after a crash,
you may restart your vehicle.
If your vehicle has a key system:
1. Switch off the ignition.
2. Switch to start position.
3. Switch off the ignition.
4. Switch on the ignition to re-enable the
fuel pump.
5. If the vehicle does not start, repeat steps 1 through 4.
If your vehicle has a push button start
system:
1. Press START/STOP to switch off your
vehicle.
2. Press the brake pedal and START/STOP
to switch on your
vehicle.
3. Remove your foot from the brake pedal
and press
START/STOP to switch off
your vehicle.
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