FORD GT 2020 Warranty Guide

You are required to submit your warranty dispute to the BBB
AUTO LINE before exercising rights or seeking remedies under
the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et
seq. To the extent permitted by the applicable state ‘‘Lemon
Law’’, you are also required to submit your warranty dispute to
the BBB AUTO LINE before exercising any rights or seeking
remedies under the ‘‘Lemon Law’’. If you choose to seek
remedies that are not created by the Magnuson-Moss Warranty
Act or the applicable state ‘‘Lemon Law,’’ you are not required to
first use BBB AUTO LINE to resolve your dispute – although the
program is still available to you.
For more information regarding the BBB AUTO LINE program,
see page 34 of this booklet.
QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage
provided by Ford Motor Company under the New Vehicle
Limited Warranty. Please refer to the description of warranty
coverage for more specific information.
For each type of coverage, the chart shows two measures:
• years in service • miles driven
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The measure that occurs first determines how long your coverage
lasts. For example: Your Bumper to Bumper Coverage lasts for
three years.
For more details on coverage, see:
→What is Covered? (pages 11-13)
→ What is Not Covered? (pages 13-17)
WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state.
Under your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
- was taken to a Ford dealership for a warranted repair during the
warranty period,
then authorized Ford Motor Company dealers will, without
charge, repair, replace, or adjust all parts on your vehicle that
malfunction or fail during normal use during the applicable
coverage period due to a manufacturing defect in
factory-supplied materials or factory workmanship.
This warranty does not mean that each Ford vehicle is defect free.
Defects may be unintentionally introduced into vehicles during the
design and manufacturing processes and such defects could result
in the need for repairs. For this reason, Ford provides the New Vehicle
Limited Warranty in order to remedy any such defects that result in
vehicle part malfunction or failure during the warranty period.
The remedy under this written warranty, and any implied
warranty, is limited to repair, replacement, or adjustment of
defective parts. This exclusive remedy shall not be deemed to
have failed its essential purpose so long as Ford, through its
authorized dealers, is willing and able to repair, replace, or adjust
defective parts in the prescribed manner. Ford's liability, if any,
shall in no event exceed the cost of correcting manufacturing
defects as herein provided and upon expiration of this warranty,
any such liability shall terminate.
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Conditions that are not covered by the New Vehicle Limited
Warranty are described on pages 13-17. When making warranty
repairs on your vehicle, the dealer will use Ford or Motorcraft
parts or remanufactured or other parts that are authorized by
Ford, at the discretion of Ford or the Ford dealership.
Nothing in this warranty should be construed as requiring
defective parts to be replaced with parts of a different type or
design than the original part, so long as the vehicle functions
properly with the replacement part. Moreover, Ford and its
authorized dealers are entitled to a reasonable time and a
reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at other than
Ford dealer facilities.
Two separate warranties apply to tires on your new vehicle. The
New Vehicle Limited Warranty covers tire defects in factory
supplied material or workmanship for 100% of labor costs and on a
pro rata adjustment basis for parts. (See the reimbursement
schedule below).
For vehicles within the New Vehicle Limited Warranty time in
service and mileage coverage period, defective tires will be
replaced on a pro rata adjustment basis according to the
following mileage-based Reimbursement Schedule:
MILES DRIVENPERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001- 36,000 30%
The tire manufacturer also provides you with a separate tire
warranty that may extend beyond the New Vehicle Limited
Warranty coverage. You will find the manufacturer’s tire warranty
with the owner literature supplied with your vehicle. You have the
option of having a tire warranty repair performed by the tire
manufacturer’s authorized service center. If you go to a tire
service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or
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other charges. If so, you should present your paid invoice
detailing the nature of the charges to any Ford Motor Company
dealership for refund consideration. When making warranty
repairs on your vehicle, the dealer will use Ford or Motorcraft
parts or remanufactured or other parts that are authorized by
Ford. In certain instances, Ford may authorize repairs at other
than Ford dealer facilities. Tire replacements under warranty will
be made with the same brand and model as originally equipped
with the vehicle unless the same brand and model is no longer
available, in which case a tire of the same brand, size, load, speed
and tread type will be used. In some circumstances, Ford may
authorize another brand and/or model to substitute for the
original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 17 for
details of what is not covered.
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
• abuse, competition, racing, track use or other events
• accidents, collision or objects striking the vehicle (includingdriving through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fuel/fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into any component. i.e. powertrain components
• misuse of the vehicle, such a driving over curbs, overloading or using the vehicle as a permanent stationary power source
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Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage
caused by:
• alterations or modifications of the vehicle, including the body,chassis, electronics or their components, after the vehicle
leaves the control of Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for
example, but not limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part or software (other than a certified emissions part or software) or
any part or software (Ford or non-Ford) designed for off-road
use only installed after the vehicle leaves the control of Ford
Motor Company, if the installed part fails or causes a Ford part
to fail. Examples include, but are not limited to, oversized tires,
cellular phones, alarm systems, automatic starting systems
and performance-enhancing powertrain components or
software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain
non-Ford Motor Company software. Ford is not responsible for
the functionality of such software. Ford may disallow,
discontinue or modify your ability to use such software at any
time without prior notification or incurring any warranty or
other obligation. Non-Ford Motor Company software may be
governed by End User License Agreement or warranty provided
by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
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Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the
elements. You, as the owner, are responsible for these items.
Some examples are:
• dings, chips, cracks from contact
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage onwindshield stress cracks will be provided for the first 12 months
or 12,000 miles (which ever occurs first), even though caused
by use and/or exposure to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and
labor needed to maintain the vehicle; and (2) the replacement of
parts due to normal wear and tear. You, as the owner, are
responsible for these items. See your Owner’s Manual. Some
examples of maintenance and normal wear are:
• oil changes
• oils, lubricants, other fluids
• oil/air filters
• tire rotation/inflation
• cleaning/polishing
• clutch linings
• wiper blades*
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• wheel alignments and tirebalancing*
• brake pad/lining*
• brake rotors
* Ford will replace or adjust certain maintenance items when
necessary, free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months in service, regardless of miles driven.
•
Wheel alignments and tire balancing will be provided during the
first 12 months or 12,000 miles in service, whichever occurs first.
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited
Warranty does not cover repairs under certain conditions, such as
failure to provide proper installation environment. The New Vehicle
Limited Warranty does not cover repairs of certain damage or loss,
such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of: • system updates to Ford Motor Company software or lack ofcompatibility with non-Ford Motor Company electronic
devices
•
non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by: •
abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
•
installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification
• the defective function or obsolescence of your cellular phone or digital media device (for example, inadequate signal reception by
the external antenna, viruses or other software problems)
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Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or
worn out tires. Tires will not be replaced (unless required by a
warranty repair) for wear or damage including:
• tire damage from road hazard such as cuts, snags, bruises,bulges, puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing, track use or other events, spinning (as when stuck in snow or
mud), improper mounting or dismounting, or tire repair
Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
• vehicles that have had the odometer disconnected, altered, or inoperative for an extended period of time with the result that
the actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void
the New Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance company; this will void the New Vehicle Limited
Warranty
• Aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be
covered by the New Vehicle Limited Warranty. Any damage
caused to Ford components due to the failure of aftermarket
parts (other than a certified emissions part) is not covered.
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance through the Ford GT Concierge. Under this program,
Ford will cover:
• Towing to the nearest Ford GT Service dealership.
• Fuel delivery (limited to two occurances in a 12-month periodup to 2 gal. gas)
• Jump starts
• Flat Tire (arrange Tire repair or provide towing - no spare available in vehicle)
• Lock-out assistance (replacement key cost is customer responsibility)
• Winching (vehicle must be within 100 feet of a paved or county-maintained road)
The Roadside Assistance is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts
for three years. If you need towing beyond the coverage, Ford can
arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow
charge under the other warranty, through the dealership.
For emergency roadside assistance, call the Ford GT Concierge
at 1-800-210-5795, 24 hours a day, 365 days a year.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time.
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5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions
warranties that Ford Motor Company provides, in compliance
with Federal requirements. The warranties are:
• Emissions Defects Warranty
• Emissions Performance Warranty
For full details on emissions control coverage, see:
→Emissions Defect Warranty (page 20)
→ Emissions Performance Warranty (page 21)
→ What is Covered? (pages 22-23)
→ What is Not Covered? (page 23)
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