reset FORD MUSTANG 2018 Owner's Guide

Description and Action
Display
2. Scroll to browse indexed media files on the device, and
then press the OK button.
Resets the USB index. After the new indexing is complete,
you can choose what to play from the USB song library.
Reset USB
* You can use the buttons at the bottom of the audio display to jump to a certain
alphabetical category quickly. You can also use the letters on the audio system's numeric
keypad to jump in the list.
Using Voice Commands
You can access and view your USB songs
using voice commands.
Plug the device into your vehicle's USB
port.
Press the voice button and when
prompted, say any of the following
commands: Accessing and Viewing USB Media
(browse | search | show) all (album |
albums)
(browse | search | show) all (artist |
artists)
(browse | search | show) all (genre |
genres)
(browse | search | show) all (playlist |
playlists)
(browse | search | show) all (song | songs
| title | titles | file | files | track | tracks)
(browse | search | show) album ___
(browse | search | show) artist ___
(browse | search | show) genre ___
(browse | search | show) playlist ___ USB 2
(If Equipped)
Your vehicle may come equipped with an
additional USB port. If so, USB 1 is located
at the front of the vehicle at the bottom of
the instrument panel. USB 2 is located
inside the storage compartment of the
vehicle's center console.
You can plug in an additional USB device
into the second USB port.
You can access both USB devices by using
voice commands.
To access a USB device press the voice
button and when prompted say: Voice command
USB 1
USB 2
Note: SYNC only supports one connected
iOS (Apple) devices at a time (whichever
one you plug in first). When you connect a
second iOS device, the systems charges it,
but does not support playback from it.
Bluetooth Devices and System
Settings
You can access these menus using the
audio display. See
Using SYNC™ With
Your Phone (page 323).
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™
(If Equipped)

Voice Commands for Audio
Sources
Your voice system allows you to change
audio sources with a simple voice
command.
Press the voice button and when
prompted say:
Voice Command
(music | audio | entertainment) [system]
Below are a few examples of voice
commands you can use.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |
autoset)
[tune [to]] AM 2
Bluetooth (audio | stereo)
(disc | CD [player]) play
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |
autoset)
[tune [to]] FM 2
Radio *
tune [to] SAT
*
Sirius
(USB [stick] | iPod | MP3 [player]) Voice Command
((who's | who is) this | who plays this |
(what's | what is) playing [now] | (what
| which) (song | track | artist) is this |
(who's | who is) playing | (what's | what
is) this)
help
* If equipped.
Radio Voice Commands If you are listening to the radio,
press the voice button, and then
say any of the commands in the
following table.
If you are not listening to the radio,
press the voice button and, after the
tone, say: Voice Command
Radio
You can then say any of the following
commands.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |
autoset)
[tune [to]] AM 2
[tune [to]] (AM ___ | ___ [AM])
[tune [to]] AM preset ___
[tune [to]] AM1 preset ___
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |
autoset) preset ___
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™ (If Equipped)E142599 E142599

Voice Command
[tune [to]] FM 2
[tune [to]] (FM ___ | ___ [FM])
[tune [to]] FM preset ___ *
FM ___ HD ___
[tune [to]] FM 2 preset ___
*
HD ___
[tune [to]] preset ___
Tune
help
* If equipped.
Sirius Satellite Radio Voice Commands
(If equipped) To listen to Sirius satellite radio,
press the voice button and, after
the tone, say:
Voice Commands
Sirius
When you are listening to Sirius
satellite radio, you can press the voice
button, and say any of the commands
in the following table. Voice Commands
tune [to] SAT
[tune [to]] SAT 1
[tune [to]] SAT 2
[tune [to]] SAT 3
[tune [to]] preset ___
[tune [to]] SAT 1 preset ___ Voice Commands
[tune [to]] SAT 2 preset ___
[tune [to]] SAT 3 preset ___
tune [to] [Sirius]
Help You can say the
channel number (0-
233) to listen to that Sirius station.
[tune [to]] Sirius
[channel] ___
CD Voice Commands If you are listening to a CD, press
the voice button, and then say
any of the commands in the
following table.
If you are not listening to a CD, press
the voice button and, after the tone,
say: Voice Command
(disc | CD [player]) play
You can then say any of the following
commands.
pause
play
[play] next track
[play] previous track
[play | change to] track [number] ___
repeat (track | song) [on]
repeat folder [on]
repeat off
(shuffle | random | mix) [on | (tracks |
songs) [on]]
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™ (If Equipped)E142599 E142599

Voice Command
(shuffle | random | mix) (CD [player] |
disc) [on]
(shuffle | random | mix) folder [on]
shuffle off
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below. Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manualabout audio adjustments.
The audio control settings
on your phone may be
affecting SYNC perform- ance.
There is excessive back-
ground noise during a phone call.
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
During a call, I can hear the
other person but theycannot hear me.
Go to the website to reviewyour phone's compatibility.
This is a phone-dependent feature.
SYNC is not able to down- load my phonebook. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
Try pushing your phonebook contacts to SYNC by usingthe Add Contacts feature.
This may be a possible
phone malfunction. Use the SYNCmyphone
feature available on the website.
Try pushing your phonebook contacts to SYNC by usingthe Add Contacts feature.
This may be a limitation on
your phone's capability.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™ (If Equipped)

Phone issues
Possible solution(s)
Possible cause(s)
Issue
If the missing contacts are
stored on your SIM card, try moving them to the device memory.
Remove any pictures or
special ring tones associ- ated with the missing contact.
Depending upon your phone,
you may have to grant SYNC permission to access your
phonebook contacts. Make sure to confirm when
prompted by your phone during the phonebook download.
Go to the website to review your phone's compatibility.
This is a phone-dependent feature.
I am having trouble
connecting my phone to SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying again.
Check the security and auto accept and prompt always
settings relative to the SYNC Bluetooth connection on your phone.
This may be a possible
phone malfunction.
Update your device's firm-ware.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™ (If Equipped)

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Turn off the Auto phone-book download setting.
Go to the website to review your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not working on SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
This may be a possible
phone malfunction. USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the device and the USB port.
Make sure that the device does not have an auto-
install program or active security settings.
Make sure you are not
leaving the device in your vehicle during very hot or cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the car.
Review the device compatib-ility chart on the SYNC
website to confirm your phone supports the
Bluetooth audio streaming function.
This is a phone-dependent
feature.
Bluetooth audio does not
stream.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™ (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
On an iPhone with iOS7+, to force close an app, doubletab the home button then
swipe up on the app to close it. Tab the home button
again, then select the app again to restart it. After a
few seconds, the app should then appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on your phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle, SYNC should be able to
automatically re-connect to your phone if you press the "Phone" button.
There is a Bluetooth bug on
some older versions of theAndroid operating systemthat may cause apps that
were found on your previous
vehicle drive to not be found
again if you have not turned off Bluetooth.
My Android phone is
connected, my app(s) are running, I restarted them,but I still cannot find any apps.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™ (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number ofavailable Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™ (If Equipped)

Functions
Feature Bar Item
Allows you to see your vehicle's location on
a virtual road map, get driving directions to
your destination and find points of interest
along your route.
Navigation
(If equipped)
Connect and control SYNC 3 compatible
apps running on your iphone or android
device. Also, access built-in additional
features such as SiriusXM Traffic and Travel
Link (if equipped).
Apps
You can customize your system with
various settings for the touchscreen display,
feature preferences, and how you want to
interact with your vehicle.
Settings
Cleaning the Touchscreen
You can remove fingerprints with a dry,
clean, soft cloth.
If dirt or fingerprints are still on the screen,
apply a small amount of alcohol to the
cloth and try to clean it again.
Note: Do not use detergent or any type of
solvent to clean the touchscreen.
Note: Do not pour or spray alcohol onto the
touchscreen.
Using Voice Recognition
Using voice commands allows you to keep
your hands on the wheel and focus on
what is in front of you. The system provides
feedback through audible tones, prompts,
questions and spoken confirmations
depending on the situation and the chosen
level of interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request. When using voice commands, words and
icons may appear in the status bar
indicating the status of the voice command
session. See Using Voice Recognition
(page 369).
Using the Steering Wheel Controls
Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
VOL:
Control the volume of audio output.
Mute:
Mute the audio output.
Voice:
Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session.
SEEK NEXT:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™ 3
(If Equipped)

SEEK PREVIOUS:
•
While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
PHONE ACCEPT: Press to answer a call
or switch between calls.
PHONE REJECT:
Press to end a call or
reject an incoming call.
Note: On some models, SEEK NEXT
may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
M:
Touch the control repeatedly to switch
between media sources (modes).
See
Steering Wheel (page 66).
Using Your Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
• Power:
Switch the audio system on
and off.
• VOL:
Control the volume of playing
audio.
• Seek
and Tune: Use as you normally
would in audio modes.
• Eject:
Eject a CD from the audio
system.
• SOURCE
or MEDIA: Press repeatedly
to advance through available media
modes.
• SOUND:
Press to access the Sound
menu where you can adjust sound and
other audio settings.
• 1-6:
Press and hold to store or press to
select an AM, FM or SIRIUS memory
preset. See Audio System (page
306). •
DISP:
Switch the display on or off. You
can also touch the screen to switch the
display back on.
• Temperature, fan and climate
control buttons:
Control the
temperature, fan speed or settings of
the climate control system. See
Climate Control
(page 109).
911 Assist WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, Third Printing SYNC™ 3
(If Equipped)