phone FORD MUSTANG 2020 Workshop Manual

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 372).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 382).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 382).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
388
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC
from your device and try again.
• Switch automatic phonebook download off. See
Settings (page 382).
I cannot connect my cell
phone.
Text messaging does not
work.
–
You did not switch on text message notifications.
•Switch text message notifications on.
See Phone
(page 372).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure
text message sharing is enabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
389
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
(If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properly
authorized dealer-installed Ford Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.
We will warrant your Ford Original
Accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer ’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer. For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
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ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the seatbacks
(of the front seats), or in front seat areas
that may come into contact with a
deploying airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING: Do not fasten antenna
cables to original vehicle wiring, fuel
pipes and brake pipes. WARNING:
Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags.
Note: We test and certify your vehicle to
meet electromagnetic compatibility
legislation (UNECE Regulation 10 or other
applicable local requirements). It is your
responsibility to make sure that any
equipment an authorized dealer installs on
your vehicle complies with applicable local
legislation and other requirements.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following table. We do not provide special
provisions or conditions for installations or
use.
Car 419
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positioning devices or any mobile or
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Warning. The Data may contain
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Appendices

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442
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Appendices

A
A/C
See: Climate Control........................................... 111
About This Manual...........................................7
ABS See: Brakes........................................................... 154
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 154
Accessories....................................................397
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control............168
Adjusting the Headlamps........................248 Horizontal Aim Adjustment........................... 250
Vertical Aim Adjustment................................ 248
Adjusting the Steering Wheel...................68
Airbag Disposal
...............................................49
Air Conditioning See: Climate Control........................................... 111
Air Filter See: Changing the Engine Air Filter - 2.3L
EcoBoost™/5.0L.......................................... 239
See: Changing the Engine Air Filter - 5.0L, Bullitt................................................................. 239
Alarm See: Anti-Theft Alarm......................................... 67
Ambient Lighting............................................76
Anti-Theft Alarm
............................................67
Arming the Alarm................................................. 67
Disarming the Alarm........................................... 67
Appendices.....................................................419
Apps
..................................................................379
SiriusXM Traffic and Travel Link.................... 381
Using Apps on an Android Device..............380
Using Apps on an iOS Device....................... 380
Using Mobile Navigation on an Android Device............................................................... 380
At a Glance........................................................18
Audible Warnings and Indicators.............89 Beltminder Warning............................................ 89
Direction Indicator Left On............................... 89
Headlamps On Warning Tone......................... 89
Keyless Warning Alert........................................ 89
Parking Brake On Warning Tone.................... 89Transmission Not in Park..................................
89
Audio Control..................................................68 You can operate the following functions
with the control:.............................................. 68
Audio System
................................................324
General Information......................................... 324
Audio Unit - Vehicles With: SYNC 3.......................................................................326
Accessing the Sound Settings....................... 327
Adjusting the Volume....................................... 327
Changing Radio Stations................................. 327
Ejecting the CD.................................................... 327
Inserting a CD...................................................... 327
Playing or Pausing Media................................ 327
Switching the Audio Unit On and Off.........327
Using Seek, Fast Forward and Reverse............................................................. 328
Audio Unit - Vehicles With: SYNC
.........324
Accessing the Apps Menu.............................. 325
Accessing the Clock Settings........................ 325
Accessing the Media Source Menu.............325
Accessing the Phone Features..................... 325
Accessing the Settings Menu........................ 325
Accessing the Sound Settings...................... 325
Adjusting the Volume....................................... 325
Changing Radio Stations................................ 325
Listening to the Radio...................................... 326
Muting the Audio............................................... 326
Playing or Pausing Media............................... 326
Switching the Audio Unit On and Off........326
Switching the Display On and Off...............326
Using Seek, Fast Forward and Reverse............................................................. 326
Using the Display Control............................... 326
Using the Number Block................................. 326
Autolamps.........................................................74 Windshield Wiper Activated
Headlamps......................................................... 74
Automatic Climate Control
........................112
Setting the Blower Motor Speed................... 112
Setting the Temperature................................... 113
Switching Auto Mode On and Off.................113
Switching Defrost On and Off......................... 113
Switching Maximum Air Conditioning On and Off................................................................ 113
Switching Maximum Defrost On and Off........................................................................\
. 113
449
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Index

Overriding Automatic High Beam
Control.............................................................77
P
Parking Aids.....................................................161
Principle of Operation........................................ 161
Parking Brake.................................................155 All Vehicles............................................................ 155
Vehicles With Automatic Transmission................................................... 155
Vehicles with Manual Transmission............155
Passive Anti-Theft System........................66 SecuriLock.............................................................. 66
PATS See: Passive Anti-Theft System.................... 66
Perchlorate........................................................13
Personal Safety System ™
..........................39
How Does the Personal Safety System
Work?.................................................................. 39
Phone................................................................372 Android Auto........................................................ 374
Apple CarPlay...................................................... 374
Pairing Your Cell Phone for the First Time................................................................... 373
Text Messaging................................................... 373
Using Your Cell Phone...................................... 373
Post-Crash Alert System............................212
Power Door Locks See: Locking and Unlocking............................ 60
Power Seats
.....................................................121
Power Lumbar....................................................... 121
Power Steering Fluid Check....................246
Power Windows
..............................................79
Accessory Delay.................................................... 79
Bounce-Back......................................................... 79
One-Touch Down................................................. 79
One-Touch Up....................................................... 79
Pre-Collision Assist......................................185 Adjusting Pre-Collision Assist
Settings.............................................................. 187
Blocked Sensors.................................................. 187
Distance Indication and Alert........................ 186
Using the Pre-Collision Assist System.............................................................. 186
Protecting the Environment........................17
Puncture See: Changing a Road Wheel....................... 289R
Rear Axle
..........................................................153
Rear Parking Aid.............................................161
Object Distance Indicator................................ 163
Rear Seats.......................................................123 Accessing the Rear Seats................................ 123
Second Row Split-Folding Rear Seat .........123
Rear View Camera.......................................163 Using the Rear View Camera System.........164
Rear View Camera See: Rear View Camera.................................... 163
Recommended Towing Weights............198
Reduced Engine Performance...............205 Reduced Vehicle Top Speed......................... 205
Refueling..........................................................139 Refueling System Overview........................... 139
Refueling System Warning............................... 141
Refueling Your Vehicle...................................... 139
Remote Control..............................................50 Car Finder................................................................ 54
Intelligent Access Key........................................ 50
Remote Start......................................................... 54
Replacing the Battery......................................... 52
Sounding the Panic Alarm................................ 54
Using the Key Blade............................................. 51
Remote Start
..................................................116
Automatic Settings............................................. 116
Repairing Minor Paint Damage..............260
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control.............................................................55
Reporting Safety Defects (Canada Only)...............................................................219
Reporting Safety Defects (U.S. Only)...............................................................219
Resuming the Set Speed..........................168
Roadside Assistance
.................................208
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 209
Vehicles Sold in the United States: Getting Roadside Assistance...................................208
457
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Index