phone FORD MUSTANG 2023 Owner's Guide

Phone Issues
Possible Solution(s)Possible Cause(s)Issue
Try deleting your devicefrom SYNC, deleting SYNCfrom your device and tryingagain.
Check the security and autoaccept and prompt alwayssettings relative to the SYNCBluetooth® connection onyour phone.This may be a possiblephone malfunction.Update your device's firm-ware.
Turn off the Auto phone-book download setting.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.
Text messaging is notworking on SYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Press the Phone button toreturn to the Phone menu.You are on the Select aCharacter screen.
I cannot return to the Phonemenu when selecting acontact.
USB and Media Issues
Possible Solution(s)Possible Cause(s)Issue
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possibledevice malfunction.I am having troubleconnecting my device.Make sure you are using themanufacturer's cable.
Make sure you insert theUSB cable correctly into thedevice and the USB port.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

USB and Media Issues
Possible Solution(s)Possible Cause(s)Issue
Make sure that the devicedoes not have an auto-install program or activesecurity settings.
Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.
This is a device limitation.SYNC does not recognizemy device when I turn on thecar.
Review the device compatib-ility chart on the SYNCwebsite to confirm yourphone supports theBluetooth® audiostreaming function.
This is a phone-dependentfeature.
Bluetooth® audio does notstream.
Make sure you correctlyconnect the device to SYNC,and that you have pressedplay on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.The file may be corrupted.
Some devices require you tochange the USB settingsfrom mass storage to MTPclass.
The song may have copy-right protection, which doesnot allow it to play.
Switch radio bands andreturn to Sirius or switch thefeature off. You can thenchange the Sirius stationusing the directionalbuttons.
Sirius Replay is active.I cannot change the Siriusstation.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

Voice Command Issues
Possible Solution(s)Possible Cause(s)Issue
Review the phone voicecommands and the mediavoice commands at thebeginning of their respectivesections.
You may be using the wrongvoice commands.
SYNC does not understandwhat I am saying.After pressing the voice icon,wait until after the tonesounds and Listeningappears before saying acommand. Any commandspoken before this does notregister with the system.
You may be speaking toosoon or at the wrong time.
Review the media voicecommands at the beginningof the media section.
You may be using the wrongvoice commands.
SYNC does not understandthe name of a song or artist.
Say the song or artistexactly as listed. If you say"Play Artist Prince", thesystem does not play musicby Prince and the Revolutionor Prince and the NewPower Generation.
You may be saying thename differently than theway you saved it.
Make sure you are saying thecomplete title, such as"California remix featuringJennifer Nettles".
If the song titles are in allCAPS, you have to spellthem. LOLA requires you tosay "L-O-L-A".The system may not bereading the name the sameway you are saying it.Do not use special charac-ters in the title. The systemdoes not recognize them.
Review the Phone voicecommands at the beginningof the phone section.
You may be using the wrongvoice commands.
SYNC does not understandor is calling the wrongcontact when I want tomake a call.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

Voice Command Issues
Possible Solution(s)Possible Cause(s)Issue
Make sure you are saying thecontacts exactly as they arelisted. For example, if yousave a contact as JoeWilson, say "Call JoeWilson".
Using the SYNC phonemenu, open the phonebookand scroll to the nameSYNC is having troubleunderstanding. SYNC willread the name to you, givingyou some idea of thepronunciation SYNC isexpecting.
You may be saying thename differently than theway you saved it.
The system works better ifyou list full names, such as"Joe Wilson" rather than"Joe".
The system may not bereading the name the sameway you are saying it.
Do not use special charac-ters, such as 123 or ICE, asthe system does not recog-nize them.
Contacts in your phonebookmay be very short andsimilar, or they may containspecial characters.
If a contact is in CAPS, youhave to spell it. JAKErequires you to say "Call J-A-K-E".
Your phonebook contactsmay be in CAPS.
AppLink Issues
Possible Solution(s)Possible Cause(s)Issue
Ensure you have a compat-ible smartphone; an Androidwith OS 2.3 or higher or aniPhone 3GS or newer withiOS 5.0 or higher. Addition-ally, ensure your phone is
An AppLink capable phoneis not connected to SYNC.
AppLink Mobile Applica-tions: When I select "FindNew Apps," SYNC does notfind any applications.
paired and connected to
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

AppLink Issues
Possible Solution(s)Possible Cause(s)Issue
SYNC in order to findAppLink-capable apps onyour device. iPhone usersmust also connect toSYNC's USB port with anApple USB cable.
Ensure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Ensure the app is running onyour phone. Some appsAppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.require you to register orlogin on the app on thephone before using themwith AppLink. Also, somemay have a Ford SYNCsetting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an Exit or Quit
Sometime apps do notproperly close and re-opentheir connection to SYNC,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
option, select that thenrestart the app. If the appdoes not have that option,you can also manually ForceClose the app by going tothe phone's settings menu,selecting Apps. then findingthe particular app andchoosing Force stop.Remember to restart theapp afterwards, then selectFind New Apps on SYNC.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

AppLink Issues
Possible Solution(s)Possible Cause(s)Issue
On an iPhone with iOS7+, toforce close an app, doubletap the home button thenswipe up on the app to closeit. Touch the home buttonagain, then select the appagain to restart it. After afew seconds, the app shouldappear in the SYNC MobileApp menu.
Reset the Bluetooth® onyour phone by turning it offand then turningBluetooth® back on. If youare in your vehicle, SYNCshould be able to automatic-ally re-connect to yourphone if you press thePhone button.
There is a Bluetooth® bugon some older versions ofthe Android operatingsystem that may cause appsthat were found on yourprevious vehicle drive to notbe found again if you havenot turned off Bluetooth®.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

AppLink Issues
Possible Solution(s)Possible Cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC's MobileApps Menu. If not, "ForceClose" the application andrestart it.
The USB connection toSYNC may need to be reset.
My iPhone phone isconnected, my app isrunning, I restarted the appbut I still cannot find it onSYNC.
Try increasing theBluetooth® volume of thedevice by using the device'svolume control buttonswhich are most often foundon the side of the device.
The Bluetooth® volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC, but there is nosound or the sound is verylow.
Force close or uninstall theapps you do not want SYNCto find. If the app has a "FordSYNC" setting, disable thatsetting in the app's settingsmenu on the phone.
Some Android devices havea limited number ofBluetooth® links apps canuse to connect. If you havemore AppLink apps on yourphone than the number ofavailable Bluetooth® links,you will not see all of yourapps listed in SYNC's mobileapps menu.
I can only see some of theAppLink apps running on myphone listed in SYNC'sMobile Apps Menu.
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed ifthe function of a SYNC feature is lost. This reset is intended to restore functionality andwill not erase any information previously stored in the system (Such as paired devices,phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Powerbutton. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNCsystem.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

GENERAL INFORMATION
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
About SYNC
The system allows you to interact with theentertainment, information andcommunication systems on your vehicleusing voice commands and a touchscreen.The system provides easy interaction withaudio, phone, navigation, mobile apps andsettings.
Note:You can switch the system on anduse it for up to an hour without switchingthe ignition on.
Note:You can use the system after youswitch the ignition off for up to 10 minutesor until you open a door.
Note:For your safety, some features arespeed-dependent. Their use is limited towhen your vehicle speed is less than 3 mph(5 km/h).
Using the Touchscreen
Status bar.A
Home screen.B
Clock. See Settings (page 431).C
Outside air temperature.D
Feature bar.E
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ 3 (If Equipped)E293823

Automatic crash notificationsystem off.
Cell phone network signalstrength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle locationsharing on.
Wireless charger active.
Feature Bar
Select to use the radio, a USB, amedia player or a Bluetooth®device. See Entertainment(page 409).
Select to adjust climate settingsSee Climate (page 419).
Select to make calls and accessthe phonebook on your cellphone. See Phone (page 421).
Select to use the navigationsystem. See Navigation (page423).
Select to search for and usecompatible apps on your iOS orAndroid device. See Apps (page428).
Select to adjust system settings.See Settings (page 431).
Cleaning the Touchscreen
See Cleaning the Interior (page 296).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1.Go to the SYNC update page on thelocal Ford website.
2.Download the update.
Note:The website notifies you if an updateis available.
3.Insert a USB drive into your computer.
Note:The USB drive needs to be empty andmeet the minimum requirements detailedon the website.
4.Follow the instructions provided todownload the update to the USB drive.
Installing an Update
Note:You can use the system when aninstallation is in progress.
1.Disconnect all other USB devices fromthe USB ports.
2.Connect the USB drive with the updateto a USB port.
Note:Installation starts automaticallywithin 10 minutes.
Updating the System Using a Wi-FiNetwork Connection
Connecting to a Wi-Fi Network
Select the settings option on thefeature bar.
1.Select Automatic Updates.
2.Select System Wi-Fi.
3.Switch System Wi-Fi on.
4.Select Available Wi-Fi Networks.
5.Select an available Wi-Fi network.
Note:Enter the network password toconnect to a secure network.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ 3 (If Equipped) E263583 E100027 E283811 E280315 E280315

Switching Automatic System UpdatesOn
Select the settings option on thefeature bar.
1.Select Automatic Updates.
2.Switch Automatic System Updateson.
The system is now set to check for andreceive system updates when it isconnected to a Wi-Fi network.
Note:You can use the system when adownload is in progress.
Note:If the system is disconnected fromthe Wi-Fi network when a download is inprogress, the download continues the nexttime the system is connected to a Wi-Finetwork.
Additional Information andAssistance
For additional information and assistance,we recommend that you contact anauthorized dealer or refer to the local Fordwebsite.
USING VOICE RECOGNITION
The SYNC 3 system allows you to use voicecommands to control features like audioand climate controls. By using voicecommands, you can keep your hands onthe wheel and your eyes on the road.
You can access each feature controlled bySYNC 3 through a variety of commands.
To activate the SYNC 3 voicecommands push the voicebutton on the steering wheel andwait for the prompt.
___ is a dynamic listing, meaning that it canbe the name of anything, such as artist, thename of contact or number. The contextand the description of the command tellyou what to say for this dynamic option.
There are some commands that work forevery feature, these commands are:
Action and DescriptionVoice Command
Brings you to the main menu.Main Menu
Returns you to the previous screen.Go back
Ends the voice session.Cancel
Gives you a list of possible voice commands.List of Commands
You can name any feature and the system gives a list ofcommands available for the feature. For example, you couldsay:
___ List of Commands
Phone List of Commands
Navigation List of Commands
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ 3 (If Equipped)E280315 E142599